8
NPS
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Brand Page
Knoll
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About Knoll's Brand
This is the official Knoll Pinterest. Knoll uses modern design to connect people with their work, lives and world. Among its major competitors, Knoll is ranked in 4th place for NPS while Steelcase is 1st, and Humanscale Corporation is 2nd.Their current market cap is $830.68M
Brand at a Glance
85%
Customer Loyalty
4.3/5
Product Quality
3.5/5
Pricing
3.7/5
Customer Service
Knoll CMO
Alana Stevens
Alana Stevens serves as the SVP, Chief Marketing Officer of Knoll. Alana started at Knoll in January of 2016. Alana currently resides in the Greater New York City Area.
Knoll Ranking
- #3 / 4 of its competitors
Knoll NPS
Knoll's Net Promoter Score (NPS) is a 8 with 50% Promoters, 8% Passives, and 42% Detractors. Net Promoter Score tracks whether Knoll's customers would recommend using the product based on a scale of -100 to 100.
Knoll Overall NPS
| 50% | Promoters |
|---|---|
| 8% | Passives |
| 42% | Detractors |
Knoll NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 -100 | Dec 2021 | -100 |
Jan 2022 0 | Jan 2022 | 0 |
May 2022 33 | May 2022 | 33 |
Dec 2022 25 | Dec 2022 | 25 |
Apr 2023 40 | Apr 2023 | 40 |
Jun 2023 17 | Jun 2023 | 17 |
Apr 2024 13 | Apr 2024 | 13 |
Oct 2024 22 | Oct 2024 | 22 |
Nov 2024 30 | Nov 2024 | 30 |
Feb 2025 18 | Feb 2025 | 18 |
Jul 2025 9 | Jul 2025 | 9 |
How Other Brands Compare
Knoll is ranked third for NPS among its competitors. Steelcase and HNI Corporation come in first and second, with Herman Miller coming in at #4. Among those competitors, it is the third most valued company behind Herman Miller.
Knoll |  Herman Miller |  HNI Corporation |  Steelcase | |
| Global Ranking | #- | #325 | #- | #- |
| NPS | 8 | -62 | 21 | 37 |
| Valuation Updated every 24 hours for public companies | $830.68M | $2.48B | $1.11B | $704.35M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Knoll NPS by Gender
Knoll's NPS was rated 0 by Male customers on Comparably.
Male
0
Knoll's NPS was rated by Male customers on Comparably.
40%
Promoters
20%
Passives
40%
Detractors
Female
N/A
Knoll's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Knoll NPS by Ethnicity
Knoll's NPS was rated 34 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 34 | Asian or Pacific Islander | 34 |
Knoll NPS by Age
Knoll's NPS was rated 34 points by customers ages 18-25 on Comparably.
Knoll NPS by Usage
Knoll's NPS was rated 34 points by customers who have used Knoll's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 34 | 2 to 5 Years | 34 |
Knoll NPS vs. Competitors
Compared to its competitors, Knoll's NPS is rated right above SNOWE, and is preceded by HNI Corporation.
| COMPANY | NPS Score | |
|---|---|---|
| Steelcase | 37 |
 | Humanscale Corporation | 28 |
| HNI Corporation | 21 |
| Knoll | 8 |
 | SNOWE | N/A |
 | ADAC e. V | -50 |
 | Kimball International | -51 |
| Herman Miller | -62 |
Knoll Customer Reviews
Out of the 2 Knoll customer reviews 2 were positive and 0 were constructive. Knoll customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Knoll Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Knoll users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Knoll Customer Loyalty Score by Gender
Knoll's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Knoll Customer Loyalty Score by Ethnicity
Knoll's Customer Loyalty score was rated 100% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Knoll.
100
out of 100
Asian or Pacific Islander
Knoll Customer Loyalty Score by Age
Knoll's Customer Loyalty score was rated 100% by customers ages 18-25 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
Knoll Customer Loyalty Score by Usage
Knoll's Customer Loyalty score was rated 100% by customers who have used Knoll's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Knoll Customer Loyalty vs. Competitors
Compared to its competitors, Knoll's Customer Loyalty score is rated right above HNI Corporation, and is preceded by Humanscale Corporation.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Humanscale Corporation | 89% |
| Knoll | 85% |
| HNI Corporation | 79% |
| Steelcase | 77% |
| Kimball International | 68% |
| ADAC e. V | 53% |
| Herman Miller | 47% |
| SNOWE | N/A |
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Knoll Product Quality
4.3/5
Knoll has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Knoll Product Information
Knoll’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- http://www.knoll.com/
- Company Size
- 5,001-10,000 Employees
Industry
Business Services
Ecommerce and Marketplaces
Enterprise
Hardware and Devices
Quick Insights into Knoll Product Quality
Knoll's Product Quality score was rated highest by customers ages 18-25.
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Ranked Knoll Product Quality the Highest
Knoll Product Quality Score by Gender
Knoll's Product Quality score was rated 5 by Male customers on Comparably.
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Male
5/5
Female
N/A
Knoll Product Quality Score by Ethnicity
Knoll's Product Quality score was rated 5 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Knoll.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 5 | Asian or Pacific Islander | 5 |
Knoll Product Quality Score by Age
Knoll's Product Quality score was rated 5 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Knoll.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
Knoll Product Quality Score by Usage
Knoll's Product Quality score was rated 5 stars by customers who have used Knoll's products/services for 2 to 5 Years.
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Knoll Product Quality vs. Competitors
Compared to its competitors, Knoll's Product Quality score is rated right above Steelcase.
| COMPANY | Product Quality Score | |
|---|---|---|
| Knoll | 4.3/5 |
| Steelcase | 4/5 |
| Humanscale Corporation | 3.9/5 |
| HNI Corporation | 3.9/5 |
| Kimball International | 3.1/5 |
| ADAC e. V | 2.5/5 |
| Herman Miller | 1.9/5 |
| SNOWE | N/A |
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Knoll Pricing
Knoll ROI & Value For Money
3.5/5
Knoll has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into Knoll ROI
Knoll's ROI score was rated highest by customers ages 18-25.
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Ranked Knoll ROI the Highest
Knoll ROI Score by Gender
Knoll's ROI score was rated 3.1 by Male customers on Comparably.
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Male
3.1/5
Female
N/A
Knoll ROI Score by Ethnicity
Knoll's ROI score was rated 3.6 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Knoll.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Knoll ROI Score by Age
Knoll's ROI score was rated 3.6 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Knoll.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
Knoll ROI Score by Usage
Knoll's ROI score was rated 3.6 stars by customers who have used Knoll's products/services for 2 to 5 Years.
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Knoll Pricing vs. Competitors
Compared to its competitors, Knoll's ROI score is rated right above Kimball International, and is preceded by HNI Corporation.
| COMPANY | Pricing Score | |
|---|---|---|
| Steelcase | 4/5 |
| Humanscale Corporation | 3.9/5 |
| HNI Corporation | 3.7/5 |
| Knoll | 3.5/5 |
| Kimball International | 3/5 |
| ADAC e. V | 2/5 |
| Herman Miller | 1.6/5 |
| SNOWE | N/A |
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Knoll Customer Satisfaction (CSAT)
Knoll Customer Satisfaction (CSAT) Score
80 / 100
Knoll has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
10%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Knoll Customer Satisfaction
Knoll's Customer Satisfaction score was rated highest by customers ages 18-25.
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Ranked Knoll Customer Satisfaction the Highest
Knoll Customer Satisfaction Score by Gender
Knoll's Customer Satisfaction score was rated 80 by Male customers on Comparably.
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80 / 100
MaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 0% |
Knoll Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Knoll's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
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100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Knoll Customer Satisfaction Score by Age
Knoll's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Knoll.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
Knoll Customer Satisfaction Score by Usage
Knoll's Customer Satisfaction score was rated 100 points by customers who have used Knoll's products/services for 2 to 5 Years.
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Knoll Customer Satisfaction vs. Competitors
Compared to its competitors, Knoll's Customer Satisfaction score is rated right above Steelcase, and is preceded by HNI Corporation.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Humanscale Corporation | 100% |
| HNI Corporation | 80% |
| Knoll | 80% |
| Steelcase | 73% |
| ADAC e. V | 50% |
| Kimball International | 50% |
| Herman Miller | 20% |
| SNOWE | 0% |
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Knoll Customer Service
3.7/5
Knoll has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Knoll's Customer Service
Address
1235 Water Street East Greenville, Greenville, PA
Website
http://www.knoll.com/
Phone Number
2029730467
Quick Insights into Knoll Customer Service
Knoll's Customer Service score was rated highest by customers ages 18-25.
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Ranked Knoll Customer Service the Highest
Knoll Customer Service Score by Gender
Knoll's Customer Service score was rated 3 by Male customers on Comparably.
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Male
3/5
Female
N/A
Knoll Customer Service Score by Ethnicity
Knoll's Customer Service score was rated 3.5 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Knoll.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Knoll Customer Service Score by Age
Knoll's Customer Service score was rated 3.5 stars by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
Knoll Customer Service Score by Usage
Knoll's Customer Service score was rated 3.5 stars by customers who have used Knoll's products/services for 2 to 5 Years.
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Knoll Customer Service vs. Competitors
Compared to its competitors, Knoll's Customer Service score is rated right above Kimball International, and is preceded by HNI Corporation.
| COMPANY | Customer Service Score | |
|---|---|---|
| Steelcase | 4/5 |
| Humanscale Corporation | 4/5 |
| HNI Corporation | 3.7/5 |
| Knoll | 3.7/5 |
| Kimball International | 3.2/5 |
| ADAC e. V | 2.6/5 |
| Herman Miller | 1.7/5 |
| SNOWE | N/A |
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Knoll as an Employer
2.6/5
Knoll has a 2.6/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Knoll scored a 8 for Net Promoter Score and a -69 for Employee Net Promoter Score. NPS gauges how likely a customer of Knoll would recommend the brand to a friend. ENPS measures how likely Knoll employees would recommend working at Knoll to a friend.
Net Promoter Score
8
NPS Score
| 50% | Promoters |
|---|---|
| 8% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
-69
eNPS Score
| 0% | Promoters |
|---|---|
| 31% | Passive |
| 69% | Detractors |
