-51
NPS
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Kimball International
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About Kimball International's Brand
Kimball International creates design driven, innovative furnishings sold through our family of brands: Kimball, National and Kimball Hospitality.
Brand at a Glance
68%
Customer Loyalty
3.1/5
Product Quality
3/5
Pricing
3.2/5
Customer Service
Kimball International NPS
Kimball International's Net Promoter Score (NPS) is a -51 with 16% Promoters, 17% Passives, and 67% Detractors. Net Promoter Score tracks whether Kimball International's customers would recommend using the product based on a scale of -100 to 100.
Kimball International Overall NPS
| 16% | Promoters |
|---|---|
| 17% | Passives |
| 67% | Detractors |
Kimball International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
May 2022 -100 | May 2022 | -100 |
Sep 2022 -66 | Sep 2022 | -66 |
Sep 2023 -75 | Sep 2023 | -75 |
Mar 2024 -40 | Mar 2024 | -40 |
Sep 2024 -51 | Sep 2024 | -51 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kimball International Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Kimball International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Kimball International Product Quality
3.1/5
Kimball International has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Kimball International's overall Product Quality score rated by its users and customers.
Kimball International Product Information
Kimball International’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Furniture
Kimball International Pricing
Kimball International ROI & Value For Money
3/5
Kimball International has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Kimball International's overall ROI score rated by its users and customers.
Kimball International Customer Satisfaction (CSAT)
Kimball International Customer Satisfaction (CSAT) Score
50 / 100
Kimball International has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
33%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
16%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Kimball International Customer Service
3.2/5
Kimball International has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Kimball International's overall Customer Service score rated by its users and customers.
About Kimball International's Customer Service
Address
1600 Royal St, Jasper, IN 47549
Website
http://www.kimballinternational.com/
Phone Number
8124821600
Kimball International as an Employer
4.1/5
Kimball International has a 4.1/5 stars for its overall company culture rated by their employees
bottom
30%
CEO of Kimball International
In the Bottom 30% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Kimball International scored a -51 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of Kimball International would recommend the brand to a friend. ENPS measures how likely Kimball International employees would recommend working at Kimball International to a friend.
Net Promoter Score
-51
NPS Score
| 16% | Promoters |
|---|---|
| 17% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 49% | Promoters |
|---|---|
| 13% | Passive |
| 38% | Detractors |
