-50
NPS
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ADAC e. V
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About ADAC e. V's Brand
The General German Automobile Club (ADAC) is become the mobility service number one in Germany and Europe.The App provides ADAC-letter Among its major competitors, ADAC e. V is ranked in 2nd place for NPS while Knoll is 1st, and Herman Miller is 3rd.
Brand at a Glance
53%
Customer Loyalty
2.5/5
Product Quality
2/5
Pricing
2.6/5
Customer Service
ADAC e. V Ranking
- #2 / 3 of its competitors
ADAC e. V NPS
ADAC e. V's Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether ADAC e. V's customers would recommend using the product based on a scale of -100 to 100.
ADAC e. V Overall NPS
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
ADAC e. V NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 -100 | Aug 2022 | -100 |
Oct 2022 -100 | Oct 2022 | -100 |
Feb 2023 -100 | Feb 2023 | -100 |
Sep 2024 -50 | Sep 2024 | -50 |
How Other Brands Compare
ADAC e. V is ranked second for NPS among its competitors. Knoll and Herman Miller come in first and third.
ADAC e. V |  Herman Miller |  Knoll | |
| Global Ranking | #- | #325 | #- |
| NPS | -50 | -62 | 8 |
| Valuation Updated every 24 hours for public companies | - | $2.48B | $830.68M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ADAC e. V NPS vs. Competitors
Compared to its competitors, ADAC e. V's NPS is rated right above Herman Miller, and is preceded by Knoll.
| COMPANY | NPS Score | |
|---|---|---|
| Knoll | 8 |
| ADAC e. V | -50 |
| Herman Miller | -62 |
ADAC e. V Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of ADAC e. V users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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ADAC e. V Customer Loyalty vs. Competitors
Compared to its competitors, ADAC e. V's Customer Loyalty score is rated right above Herman Miller, and is preceded by Knoll.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Knoll | 85% |
| ADAC e. V | 53% |
| Herman Miller | 47% |
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ADAC e. V Product Quality
2.5/5
ADAC e. V has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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ADAC e. V Product Information
ADAC e. V’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.adac.de
- Company Size
- 5,001-10,000 Employees
Industry
Tech
SaaS
ADAC e. V Product Quality vs. Competitors
Compared to its competitors, ADAC e. V's Product Quality score is rated right above Herman Miller, and is preceded by Knoll.
| COMPANY | Product Quality Score | |
|---|---|---|
| Knoll | 4.3/5 |
| ADAC e. V | 2.5/5 |
| Herman Miller | 1.9/5 |
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ADAC e. V Pricing
ADAC e. V ROI & Value For Money
2/5
ADAC e. V has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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ADAC e. V Pricing vs. Competitors
Compared to its competitors, ADAC e. V's ROI score is rated right above Herman Miller, and is preceded by Knoll.
| COMPANY | Pricing Score | |
|---|---|---|
| Knoll | 3.5/5 |
| ADAC e. V | 2/5 |
| Herman Miller | 1.6/5 |
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ADAC e. V Customer Satisfaction (CSAT)
ADAC e. V Customer Satisfaction (CSAT) Score
50 / 100
ADAC e. V has an overall Customer Satisfaction score of 50 rated by its users and customers.
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Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ADAC e. V Customer Satisfaction vs. Competitors
Compared to its competitors, ADAC e. V's Customer Satisfaction score is rated right above Herman Miller, and is preceded by Knoll.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Knoll | 80% |
| ADAC e. V | 50% |
| Herman Miller | 20% |
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ADAC e. V Customer Service
2.6/5
ADAC e. V has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About ADAC e. V's Customer Service
Website
http://www.adac.de
Phone Number
49 89 76 76 6372
ADAC e. V Customer Service vs. Competitors
Compared to its competitors, ADAC e. V's Customer Service score is rated right above Herman Miller, and is preceded by Knoll.
| COMPANY | Customer Service Score | |
|---|---|---|
| Knoll | 3.7/5 |
| ADAC e. V | 2.6/5 |
| Herman Miller | 1.7/5 |
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Consumer vs. Employees
ADAC e. V scored a -50 for Net Promoter Score and a 23 for Employee Net Promoter Score. NPS gauges how likely a customer of ADAC e. V would recommend the brand to a friend. ENPS measures how likely ADAC e. V employees would recommend working at ADAC e. V to a friend.
Net Promoter Score
-50
NPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
23
eNPS Score
| 54% | Promoters |
|---|---|
| 15% | Passive |
| 31% | Detractors |
