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Boston Scientific is

Ranked

#25

Health and Wellness Brands

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Boston Scientific

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Boston Scientific

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Boston Scientific is ranked #25 in Health and Wellness Brands

About Boston Scientific's Brand

Boston Scientific is a leading innovator of medical solutions that improve the health of patients around the world. Boston Scientific’s brand is ranked #323 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Boston Scientific. When compared to other organizations within the Health and Wellness industry, Boston Scientific is ranked #25. Among its major competitors, Boston Scientific is ranked in 6th place for NPS while Abbott is 1st, and HeartFlow is 2nd.Their current market cap is $54.80B

Brand at a Glance

80%

Customer Loyalty

3.7/5

Product Quality

3.8/5

Pricing

3.8/5

Customer Service

Boston Scientific Ranking

^#323 in Global Best Brands
^#25 in Health and Wellness
^#4 / 4 of its competitors

Boston Scientific NPS

Boston Scientific's Net Promoter Score (NPS) is a 24 with 52% Promoters, 20% Passives, and 28% Detractors. Net Promoter Score tracks whether Boston Scientific's customers would recommend using the product based on a scale of -100 to 100.

Boston Scientific Overall NPS

NPS

52%	Promoters
20%	Passives
28%	Detractors

Boston Scientific NPS Trend

-100

-50

100

Summary	Date	Score
Aug 2024 22	Aug 2024	22
Sep 2024 22	Sep 2024	22
Oct 2024 24	Oct 2024	24
Nov 2024 22	Nov 2024	22
Dec 2024 22	Dec 2024	22
Jan 2025 24	Jan 2025	24
Feb 2025 24	Feb 2025	24
Apr 2025 24	Apr 2025	24
Aug 2025 23	Aug 2025	23
Oct 2025 24	Oct 2025	24
Nov 2025 25	Nov 2025	25
Jan 2026 25	Jan 2026	25

How Other Brands Compare

Boston Scientific is ranked #4 for NPS among its competitors. Abbott and Medtronic come in first and second, with Johnson & Johnson coming in at third. Among those competitors, it is the lowest valued company behind Johnson & Johnson.

	Boston Scientific	Johnson & Johnson	Abbott	Medtronic
Global Ranking	#323	#89	#168	#546
NPS	24	26	35	30
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	$54.80B	$428.68B	$210.71B	$152.54B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Boston Scientific NPS by Gender

Female customers rated Boston Scientific's NPS 8 points higher than Male customers.

Male

Boston Scientific's NPS was rated 25 by Male customers on Comparably.

52%

Promoters

21%

Passives

27%

Detractors

Female

Boston Scientific's NPS was rated 33 by Female customers on Comparably.

61%

Promoters

11%

Passives

28%

Detractors

Boston Scientific NPS by Ethnicity

Boston Scientific's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 0	Caucasian	0
African American/Black 40	African American/Black	40
Asian or Pacific Islander 83	Asian or Pacific Islander	83
Other 56	Other	56

Boston Scientific NPS by Age

Boston Scientific's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.

100

Summary

Age

Promoters

Passives

Detractors

18-25

67%

33%

26-30

50%

25%

31-35

83%

17%

36-40

67%

25%

41-45

75%

25%

46-50

62%

13%

25%

51-55

60%

40%

61-65

33%

67%

66+

22%

34%

44%

Boston Scientific NPS by Usage

Boston Scientific's NPS was rated the highest by customers who have used Boston Scientific's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 22	Less than 1 Year	22
1 to 2 Years 61	1 to 2 Years	61
2 to 5 Years 17	2 to 5 Years	17
5 to 10 Years 60	5 to 10 Years	60
Over 10 Years 12	Over 10 Years	12

Boston Scientific NPS vs. Competitors

Compared to its competitors, Boston Scientific's NPS is rated right above Biosense Webster, and is preceded by Johnson & Johnson.

COMPANY		NPS Score
	Abbott	35
	HeartFlow	32
	Medtronic	30
	Cook Medical	28
	Johnson & Johnson	26
	Boston Scientific	24
	Biosense Webster	13
	Cantel Medical	-50

Boston Scientific NPS vs Companies in Health and Wellness

In the Health and Wellness industry, Boston Scientific's NPS is rated right above Philips, and is preceded by Johnson & Johnson.

COMPANY		NPS Score
	Headspace	41
	Glossier	38
	Colgate Palmolive	36
	Peloton	31
	Johnson & Johnson	26
	Boston Scientific	24
	Philips	18
	CVS Health	18
	WW (formally Weight Watchers)	-11

Boston Scientific Customer Reviews

Out of the 13 Boston Scientific customer reviews 10 were positive and 3 were constructive. Boston Scientific customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Boston Scientific Customer Loyalty

80%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

80% of Boston Scientific users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

80%

20%

Boston Scientific Customer Loyalty Score by Gender

Female customers rated Boston Scientific's Customer Loyalty score 9% higher than Male customers.

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Male

81%

Yes

Female

90%

Yes

Boston Scientific Customer Loyalty Score by Ethnicity

Boston Scientific's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Other

Boston Scientific Customer Loyalty Score by Age

Boston Scientific's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 100%	18-25	100%
26-30 55%	26-30	55%
31-35 100%	31-35	100%
36-40 78%	36-40	78%
41-45 100%	41-45	100%
46-50 78%	46-50	78%
51-55 100%	51-55	100%
61-65 100%	61-65	100%
66+ 60%	66+	60%

Boston Scientific Customer Loyalty Score by Usage

Boston Scientific's Customer Loyalty score was rated the highest by customers who have used Boston Scientific's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	73%
1 to 2 Years	78%
2 to 5 Years	93%
5 to 10 Years	82%
Over 10 Years	100%

Boston Scientific Customer Loyalty Score by Industry

Boston Scientific's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Accounting industry customers.

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Tech	92%
Accounting	40%
Architecture and Planning	100%
Healthcare, Hospitals and Medicine	84%
Marketing, Advertising and Research	100%

Boston Scientific Customer Loyalty vs. Competitors

Compared to its competitors, Boston Scientific's Customer Loyalty score is rated right above Johnson & Johnson, and is preceded by Biosense Webster.

COMPANY		Customer Loyalty Score
	Abbott	81%
	Biosense Webster	81%
	Boston Scientific	80%
	Johnson & Johnson	79%
	Medtronic	77%
	HeartFlow	69%
	Cook Medical	68%
	Cantel Medical	53%

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Customer Loyalty for Other Health and Wellness Brands

In the Health and Wellness industry, Boston Scientific's Customer Loyalty score is rated right above CVS Health, and is preceded by Headspace.

COMPANY		Customer Loyalty Score
	Colgate Palmolive	85%
	Peloton	82%
	Headspace	82%
	Boston Scientific	80%
	CVS Health	80%
	Johnson & Johnson	79%
	Glossier	77%
	Philips	76%
	WW (formally Weight Watchers)	73%

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Boston Scientific Product Quality

3.7/5

Boston Scientific has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.

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Boston Scientific Product Information

Boston Scientific’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Marketing, Advertising and Research industry rated Boston Scientific's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Boston Scientific the lowest at 3.

Website: http://www.bostonscientific.com

Company Size: 10,000+ Employees

Industry

Healthcare

Quick Insights into Boston Scientific Product Quality

Boston Scientific's Product Quality score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by customers ages 66+.

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Ranked Boston Scientific Product Quality the Highest

Marketing, Advertising and Research	4.6
31-35	4.5
African American/Black	4.3

Ranked Boston Scientific Product Quality the Lowest

Over 10 Years	3.3
Healthcare, Hospitals and Medicine	3
66+	2.9

Boston Scientific Product Quality Score by Gender

Female customers rated Boston Scientific's Product Quality score 0.3 stars higher than Male customers.

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Male

3.5/5

Female

3.8/5

Boston Scientific Product Quality Score by Ethnicity

Boston Scientific's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 3.4	Caucasian	3.4
African American/Black 4.3	African American/Black	4.3
Asian or Pacific Islander 4.1	Asian or Pacific Islander	4.1
Other 3.9	Other	3.9

Boston Scientific Product Quality Score by Age

Boston Scientific's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 3.8	18-25	3.8
26-30 3.7	26-30	3.7
31-35 4.5	31-35	4.5
36-40 4	36-40	4
41-45 4.1	41-45	4.1
46-50 3.9	46-50	3.9
51-55 3.2	51-55	3.2
61-65 3.5	61-65	3.5
66+ 2.9	66+	2.9

Boston Scientific Product Quality Score by Usage

Boston Scientific's Product Quality score was rated the highest by customers who have used Boston Scientific's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3.5
1 to 2 Years	3.7
2 to 5 Years	3.9
5 to 10 Years	3.9
Over 10 Years	3.3

Boston Scientific Product Quality Score by Industry

Boston Scientific's Product Quality score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

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Tech	4.5
Accounting	4.3
Architecture and Planning	4.1
Healthcare, Hospitals and Medicine	3
Marketing, Advertising and Research	4.6

Boston Scientific Product Quality vs. Competitors

Compared to its competitors, Boston Scientific's Product Quality score is rated right above HeartFlow, and is preceded by Cook Medical.

COMPANY		Product Quality Score
	Johnson & Johnson	4/5
	Biosense Webster	4/5
	Abbott	4/5
	Medtronic	3.9/5
	Cook Medical	3.8/5
	Boston Scientific	3.7/5
	HeartFlow	3.5/5
	Cantel Medical	2.7/5

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Product Quality for Other Health and Wellness Brands

In the Health and Wellness industry, Boston Scientific's Product Quality score is rated right above CVS Health, and is preceded by Philips.

COMPANY		Product Quality Score
	Headspace	4.3/5
	Glossier	4.3/5
	Colgate Palmolive	4.2/5
	Peloton	4/5
	Johnson & Johnson	4/5
	Philips	3.8/5
	Boston Scientific	3.7/5
	CVS Health	3.5/5
	WW (formally Weight Watchers)	3.1/5

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Boston Scientific Pricing

Boston Scientific ROI & Value For Money

3.8/5

Boston Scientific has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.

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Boston Scientific Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Marketing, Advertising and Research industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Boston Scientific.

Quick Insights into Boston Scientific ROI

Boston Scientific's ROI score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by customers ages 66+.

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Ranked Boston Scientific ROI the Highest

Marketing, Advertising and Research	5
31-35	4.6
African American/Black	4.5

Ranked Boston Scientific ROI the Lowest

Over 10 Years	3.1
Healthcare, Hospitals and Medicine	3
66+	2.8

Boston Scientific ROI Score by Gender

Male customers rated Boston Scientific's ROI score 0.1 stars higher than Female customers.

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Male

3.7/5

Female

3.6/5

Boston Scientific ROI Score by Ethnicity

Boston Scientific's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 3.2	Caucasian	3.2
African American/Black 4.5	African American/Black	4.5
Asian or Pacific Islander 4.4	Asian or Pacific Islander	4.4
Other 3.6	Other	3.6

Boston Scientific ROI Score by Age

Boston Scientific's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 4	18-25	4
26-30 3.6	26-30	3.6
31-35 4.6	31-35	4.6
36-40 3.9	36-40	3.9
41-45 4	41-45	4
46-50 3.7	46-50	3.7
51-55 3.5	51-55	3.5
61-65 3.5	61-65	3.5
66+ 2.8	66+	2.8

Boston Scientific ROI Score by Usage

Boston Scientific's ROI score was rated the highest by customers who have used Boston Scientific's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3.5
1 to 2 Years	4
2 to 5 Years	3.8
5 to 10 Years	4.1
Over 10 Years	3.1

Boston Scientific ROI Score by Industry

Boston Scientific's ROI score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

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Tech	4.2
Accounting	4.6
Architecture and Planning	4.2
Healthcare, Hospitals and Medicine	3
Marketing, Advertising and Research	5

Boston Scientific Pricing vs. Competitors

Compared to its competitors, Boston Scientific's ROI score is rated right above Biosense Webster, and is preceded by Johnson & Johnson.

COMPANY		Pricing Score
	Medtronic	3.9/5
	Abbott	3.9/5
	Cook Medical	3.9/5
	Johnson & Johnson	3.9/5
	Boston Scientific	3.8/5
	Biosense Webster	3.7/5
	HeartFlow	3.4/5
	Cantel Medical	3/5

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ROI for Other Health and Wellness Brands

In the Health and Wellness industry, Boston Scientific's ROI score is rated right above Philips, and is preceded by Johnson & Johnson.

COMPANY		Pricing Score
	Peloton	4/5
	Colgate Palmolive	4/5
	Headspace	3.9/5
	Glossier	3.9/5
	Johnson & Johnson	3.9/5
	Boston Scientific	3.8/5
	Philips	3.6/5
	CVS Health	3.4/5
	WW (formally Weight Watchers)	2.8/5

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Boston Scientific Customer Satisfaction (CSAT)

Boston Scientific Customer Satisfaction (CSAT) Score

69 / 100

Boston Scientific has an overall Customer Satisfaction score of 69 rated by its users and customers.

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Very Satisfied	42%
Satisfied	27%
Neither Satisfied nor Dissatisfied	12%
Dissatisfied	5%
Very Dissatisfied	14%

Very Satisfied

42%

Satisfied

27%

Neither Satisfied nor Dissatisfied

12%

Dissatisfied

Very Dissatisfied

14%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Boston Scientific Customer Satisfaction

Boston Scientific's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.

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Ranked Boston Scientific Customer Satisfaction the Highest

31-35	100%
5 to 10 Years	100%
African American/Black	100%

Ranked Boston Scientific Customer Satisfaction the Lowest

Female	62%
66+	43%
Healthcare, Hospitals and Medicine	34%

Boston Scientific Customer Satisfaction Score by Gender

Male customers rated Boston Scientific's Customer Satisfaction score 14 points higher than Female customers.

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76 / 100

Male

	Very Satisfied	38%
	Satisfied	38%
	Neither Satisfied nor Dissatisfied	8%
	Dissatisfied	8%
	Very Dissatisfied	8%

62 / 100

Female

	Very Satisfied	56%
	Satisfied	6%
	Neither Satisfied nor Dissatisfied	17%
	Dissatisfied	4%
	Very Dissatisfied	17%

Boston Scientific Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Boston Scientific's Customer Satisfaction (CSAT) score was rated 62% according to Caucasian users and customers.

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62 / 100

Very Satisfied	43%
Satisfied	19%
Neither Satisfied nor Dissatisfied	14%
Dissatisfied	10%
Very Dissatisfied	14%

Very Satisfied

43%

Satisfied

19%

Neither Satisfied nor Dissatisfied

14%

Dissatisfied

10%

Very Dissatisfied

14%

CSAT according to African American/Black

Boston Scientific's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.

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100 / 100

Very Satisfied	25%
Satisfied	75%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

25%

Satisfied

75%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Asian or Pacific Islander

Boston Scientific's Customer Satisfaction (CSAT) score was rated 83% according to Asian or Pacific Islander users and customers.

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83 / 100

Very Satisfied	50%
Satisfied	33%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	17%
Very Dissatisfied	0%

Very Satisfied

50%

Satisfied

33%

Neither Satisfied nor Dissatisfied

Dissatisfied

17%

Very Dissatisfied

CSAT according to Other

Boston Scientific's Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.

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67 / 100

Very Satisfied	56%
Satisfied	11%
Neither Satisfied nor Dissatisfied	22%
Dissatisfied	0%
Very Dissatisfied	11%

Very Satisfied

56%

Satisfied

11%

Neither Satisfied nor Dissatisfied

22%

Dissatisfied

Very Dissatisfied

11%

Boston Scientific Customer Satisfaction Score by Age

Boston Scientific's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.

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100

Breakdown

Age

Score

18-25

67%

31-35

100%

36-40

70%

41-45

67%

46-50

84%

51-55

50%

66+

43%

Boston Scientific Customer Satisfaction Score by Usage

Boston Scientific's Customer Satisfaction score was rated the highest by customers who have used Boston Scientific's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	64
1 to 2 Years	67
2 to 5 Years	73
5 to 10 Years	100
Over 10 Years	67

Boston Scientific Customer Satisfaction Score by Industry

Boston Scientific's Customer Satisfaction score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

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Tech	100
Architecture and Planning	67
Healthcare, Hospitals and Medicine	34
Marketing, Advertising and Research	100

Boston Scientific Customer Satisfaction vs. Competitors

Compared to its competitors, Boston Scientific's Customer Satisfaction score is rated right above Cook Medical, and is preceded by Medtronic.

COMPANY		Customer Satisfaction (CSAT) Score
	Johnson & Johnson	78%
	Biosense Webster	78%
	Abbott	76%
	HeartFlow	75%
	Medtronic	72%
	Boston Scientific	69%
	Cook Medical	61%
	Cantel Medical	25%

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Customer Satisfaction for Other Health and Wellness Brands

In the Health and Wellness industry, Boston Scientific's Customer Satisfaction score is rated right above CVS Health, and is preceded by Philips.

COMPANY		Customer Satisfaction (CSAT) Score
	Headspace	84%
	Colgate Palmolive	83%
	Glossier	79%
	Johnson & Johnson	78%
	Philips	74%
	Boston Scientific	69%
	CVS Health	68%
	Peloton	63%
	WW (formally Weight Watchers)	46%

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Boston Scientific Customer Service

3.8/5

Boston Scientific has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.

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About Boston Scientific's Customer Service

Address

Boston Scientific Corporation, 300 Boston Scientific Way, Marlborough, MA 01752

Website

http://www.bostonscientific.com

Phone Number

+1 (800) 876-9960

Boston Scientific's Social Links

Quick Insights into Boston Scientific Customer Service

Boston Scientific's Customer Service score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by customers ages 66+.

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Ranked Boston Scientific Customer Service the Highest

Marketing, Advertising and Research	4.8
African American/Black	4.7
31-35	4.6

Ranked Boston Scientific Customer Service the Lowest

Healthcare, Hospitals and Medicine	3
Over 10 Years	3
66+	2.9

Boston Scientific Customer Service Score by Gender

Boston Scientific's Customer Service score was rated 3.7 by both Female and Male customers on Comparably.

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Male

3.7/5

Female

3.7/5

Boston Scientific Customer Service Score by Ethnicity

Boston Scientific's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3.2	Caucasian	3.2
African American/Black 4.7	African American/Black	4.7
Asian or Pacific Islander 4.6	Asian or Pacific Islander	4.6
Other 3.6	Other	3.6

Boston Scientific Customer Service Score by Age

Boston Scientific's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.

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100

Summary	Age	Customer Service Score
18-25 4	18-25	4
26-30 3.6	26-30	3.6
31-35 4.6	31-35	4.6
36-40 4.2	36-40	4.2
41-45 3.9	41-45	3.9
46-50 3.7	46-50	3.7
51-55 3.2	51-55	3.2
61-65 3.3	61-65	3.3
66+ 2.9	66+	2.9

Boston Scientific Customer Service Score by Usage

Boston Scientific's Customer Service score was rated the highest by customers who have used Boston Scientific's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3.5
1 to 2 Years	4.2
2 to 5 Years	3.8
5 to 10 Years	4.4
Over 10 Years	3

Boston Scientific Customer Service Score by Industry

Boston Scientific's Customer Service score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

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Tech	4.4
Accounting	4.6
Architecture and Planning	4.2
Healthcare, Hospitals and Medicine	3
Marketing, Advertising and Research	4.8

Boston Scientific Customer Service vs. Competitors

Compared to its competitors, Boston Scientific's Customer Service score is rated right above HeartFlow, and is preceded by Cook Medical.

COMPANY		Customer Service Score
	Medtronic	4/5
	Johnson & Johnson	4/5
	Abbott	3.9/5
	Biosense Webster	3.9/5
	Cook Medical	3.8/5
	Boston Scientific	3.8/5
	HeartFlow	3.6/5
	Cantel Medical	2.9/5

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Customer Service for Other Health and Wellness Brands

In the Health and Wellness industry, Boston Scientific's Customer Service score is rated right above Philips, and is preceded by Headspace.

COMPANY		Customer Service Score
	Glossier	4.2/5
	Peloton	4/5
	Colgate Palmolive	4/5
	Johnson & Johnson	4/5
	Headspace	3.9/5
	Boston Scientific	3.8/5
	Philips	3.7/5
	CVS Health	3.7/5
	WW (formally Weight Watchers)	3/5

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Boston Scientific as an Employer

4.5/5

Boston Scientific has a 4.5/5 stars for its overall company culture rated by their employees

top

CEO of Boston Scientific

Michael Mahoney

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Boston Scientific scored a 24 for Net Promoter Score and a 42 for Employee Net Promoter Score. NPS gauges how likely a customer of Boston Scientific would recommend the brand to a friend. ENPS measures how likely Boston Scientific employees would recommend working at Boston Scientific to a friend.

Net Promoter Score

NPS Score

52%	Promoters
20%	Passive
28%	Detractors

Employee Net Promoter Score

eNPS Score

61%	Promoters
20%	Passive
19%	Detractors

Global Ranking Snapshot

Boston Scientific is ranked #323 in the Global Top 100 Brands. It ranks just behind Gallup and just ahead of Corning.

RANK			INDUSTRY
321	AbbVie	Richard Gonzalez	Health and Wellness
322	Gallup	Jim Clifton	Business and Consumer Services
323	Boston Scientific	Michael Mahoney	Health and Wellness
324	Corning	Wendell Weeks	Energy and Manufacturing
325	Herman Miller	Andi Owen	Consumer Goods
326	Texas Instruments	Rich Templeton	Energy and Manufacturing
327	Hasbro	Brian Goldner	Consumer Goods

Health and Wellness Ranking Snapshot

Boston Scientific is ranked #25 in the Health and Wellness Industry. It ranks just behind AbbVie and just ahead of Merck.

RANK		Location
23	iFIT	Logan, UT
24	AbbVie	Chicago, IL
25	Boston Scientific	Marlborough, MA
26	Merck	Rahway, NJ
27	Roche
28	Sunrise Senior Living	Mclean, VA
29	GE Healthcare	Chicago, IL