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Boston Scientific is
Ranked
#25
in
Health and Wellness Brands
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Boston Scientific
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Boston Scientific is ranked #25 in Health and Wellness Brands

About Boston Scientific's Brand

Boston Scientific is a leading innovator of medical solutions that improve the health of patients around the world. Boston Scientific’s brand is ranked #323 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Boston Scientific. When compared to other organizations within the Health and Wellness industry, Boston Scientific is ranked #25. Among its major competitors, Boston Scientific is ranked in 6th place for NPS while Abbott is 1st, and Cook Medical is 2nd.Their current market cap is $54.80B

Brand at a Glance

84%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
3.9/5
Customer Service

Boston Scientific Ranking

Boston Scientific NPS

Boston Scientific's Net Promoter Score (NPS) is a 25 with 54% Promoters, 17% Passives, and 29% Detractors. Net Promoter Score tracks whether Boston Scientific's customers would recommend using the product based on a scale of -100 to 100.

Boston Scientific Overall NPS

25
NPS
54%Promoters
17%Passives
29%Detractors
Boston Scientific Overall NPS

Boston Scientific NPS Trend

-100
-50
0
50
100
Jul 2021
30
Jul 202130
Aug 2021
21
Aug 202121
Sep 2021
25
Sep 202125
Oct 2021
26
Oct 202126
Nov 2021
31
Nov 202131
Dec 2021
35
Dec 202135
Jan 2022
34
Jan 202234
Feb 2022
33
Feb 202233
Mar 2022
26
Mar 202226
Apr 2022
27
Apr 202227
May 2022
26
May 202226
Jun 2022
25
Jun 202225

How Other Brands Compare

Boston Scientific is ranked #4 for NPS among its competitors. Abbott and Medtronic come in first and second, with Johnson & Johnson coming in at third. Among those competitors, it is the lowest valued company behind Johnson & Johnson.

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Boston Scientific's Logo
Boston Scientific
Johnson & Johnson's Logo
Johnson & Johnson
Abbott's Logo
Abbott
Medtronic's Logo
Medtronic
Global Ranking#323#89#168#546
NPS25314633
Social Sentiment Calculated by analyzing social media and other online mentions-Neutral--
Valuation Updated every 24 hours for public companies$54.80B$428.68B$210.71B$152.54B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Boston Scientific NPS by Gender

Male customers rated Boston Scientific's NPS 30 points higher than Female customers.

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Male

64

Boston Scientific's NPS was rated 64 by Male customers on Comparably.

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73%
Promoters
18%
Passives
9%
Detractors

Female

34

Boston Scientific's NPS was rated 34 by Female customers on Comparably.

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67%
Promoters
0%
Passives
33%
Detractors

Boston Scientific NPS by Ethnicity

Boston Scientific's NPS was rated 50 points by Caucasian customers on Comparably.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of Boston Scientific.
-100
-50
0
50
100
Caucasian
50
Caucasian50

Boston Scientific NPS by Age

Boston Scientific's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.

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0
20
40
60
80
100
Promoters
67%
Passives
0%
Detractors
33%
26-3067%0%33%
Promoters
67%
Passives
33%
Detractors
0%
31-3567%33%0%

Boston Scientific NPS by Usage

Boston Scientific's NPS was rated the highest by customers who have used Boston Scientific's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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-100
-50
0
50
100
Less than 1 Year
13
Less than 1 Year13
1 to 2 Years
100
1 to 2 Years100
5 to 10 Years
100
5 to 10 Years100
Over 10 Years
20
Over 10 Years20

Boston Scientific NPS vs. Competitors

Compared to its competitors, Boston Scientific's NPS is rated right above HeartFlow, and is preceded by Johnson & Johnson.

Unlock Boston Scientific NPS vs. Competitors Data

Boston Scientific's Logo
VS
Abbott's Logo
Cook Medical's Logo
Biosense Webster's Logo
Medtronic's Logo
Johnson & Johnson's Logo
HeartFlow's Logo
Cantel Medical's Logo

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Boston Scientific NPS vs Companies in Health and Wellness

In the Health and Wellness industry, Boston Scientific's NPS is rated right above CVS Health, and is preceded by Philips.

Unlock Boston Scientific NPS vs. Companies in Health and Wellness Data

Boston Scientific's Logo
VS
Peloton's Logo
Headspace's Logo
Glossier's Logo
Colgate Palmolive's Logo
Johnson & Johnson's Logo
Philips' Logo
CVS Health's Logo
WW (formally Weight Watchers) Logo

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Boston Scientific Customer Reviews

Out of the 2 Boston Scientific customer reviews 2 were positive and 0 were constructive. Boston Scientific customer reviews reflect that all customers have a favorable experience using the products/services of the company.

What do you value most about this brand?
I am pain free with this stimulator!
Review from Boston, MA / Female / Caucasian / 66+
What do you value most about this brand?
Good service, good products,good tech
Review from Boston, MA / Male / Other / 26-30

Boston Scientific Customer Loyalty

84%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

84% of Boston Scientific users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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84
84%
16
16%
Boston Scientific Customer Loyalty

Boston Scientific Customer Loyalty Score by Gender

Female customers rated Boston Scientific's Customer Loyalty score 8% higher than Male customers.

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Male
92%
Yes
Female
100%
Yes

Boston Scientific Customer Loyalty Score by Ethnicity

Boston Scientific's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.

% who answered "Yes"

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100
out of 100
Caucasian

Boston Scientific Customer Loyalty Score by Age

Boston Scientific's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.

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0
20%
40%
60%
80%
100%
26-30
40%
26-3040%
31-35
100%
31-35100%

Boston Scientific Customer Loyalty Score by Usage

Boston Scientific's Customer Loyalty score was rated the highest by customers who have used Boston Scientific's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year
87%
1 to 2 Years
40%
5 to 10 Years
100%
Over 10 Years
100%

Boston Scientific Customer Loyalty Score by Industry

Boston Scientific's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Tech industry customers.

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Tech
70%
Architecture and Planning
100%
Healthcare, Hospitals and Medicine
100%

Boston Scientific Customer Loyalty vs. Competitors

Compared to its competitors, Boston Scientific's Customer Loyalty score is rated right above Abbott, and is preceded by Biosense Webster.

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Boston Scientific's Logo
VS
Biosense Webster's Logo
Abbott's Logo
Cook Medical's Logo
Johnson & Johnson's Logo
Medtronic's Logo
HeartFlow's Logo
Cantel Medical's Logo

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Customer Loyalty for Other Health and Wellness Brands

In the Health and Wellness industry, Boston Scientific's Customer Loyalty score is rated right above Headspace, and is preceded by Colgate Palmolive.

Unlock Boston Scientific Customer Loyalty vs. Companies in Health and Wellness Data

Boston Scientific's Logo
VS
Peloton's Logo
Colgate Palmolive's Logo
Headspace's Logo
Glossier's Logo
Johnson & Johnson's Logo
Philips' Logo
WW (formally Weight Watchers) Logo
CVS Health's Logo

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Boston Scientific Product Quality

4/5

Boston Scientific has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.

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Boston Scientific Product Information

Boston Scientific’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Architecture and Planning industry rated Boston Scientific's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Boston Scientific the lowest at 3.5.

Website
http://www.bostonscientific.com
Company Size
10,000+ Employees

Industry

Healthcare

Quick Insights into Boston Scientific Product Quality

Boston Scientific's Product Quality score was rated highest by customers who have used Boston Scientific's products/services for 5 to 10 Years, and rated lowest by customers who have used Boston Scientific's products/services for Over 10 Years.

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Ranked Boston Scientific Product Quality the Highest

5 to 10 Years
5
31-35
4.6
Caucasian
4.4

Ranked Boston Scientific Product Quality the Lowest

Healthcare, Hospitals and Medicine
3.5
26-30
3.3
Over 10 Years
3.2

Boston Scientific Product Quality Score by Gender

Male customers rated Boston Scientific's Product Quality score 0.1 stars higher than Female customers.

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Male

4.2/5

Female

4.1/5

Boston Scientific Product Quality Score by Ethnicity

Boston Scientific's Product Quality score was rated 4.4 stars by Caucasian customers on Comparably.

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0
1
2
3
4
5
Caucasian
4.4
Caucasian4.4

Boston Scientific Product Quality Score by Age

Boston Scientific's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.

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0
1
2
3
4
5
26-30
3.3
26-303.3
31-35
4.6
31-354.6

Boston Scientific Product Quality Score by Usage

Boston Scientific's Product Quality score was rated the highest by customers who have used Boston Scientific's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
4.1
1 to 2 Years
3.8
5 to 10 Years
5
Over 10 Years
3.2

Boston Scientific Product Quality Score by Industry

Boston Scientific's Product Quality score was rated the highest by Architecture and Planning industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

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Tech
3.8
Architecture and Planning
4.1
Healthcare, Hospitals and Medicine
3.5

Boston Scientific Product Quality vs. Competitors

Compared to its competitors, Boston Scientific's Product Quality score is rated right above HeartFlow, and is preceded by Medtronic.

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Boston Scientific's Logo
VS
Cook Medical's Logo
Abbott's Logo
Johnson & Johnson's Logo
Medtronic's Logo
HeartFlow's Logo
Cantel Medical's Logo
Biosense Webster's Logo

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Product Quality for Other Health and Wellness Brands

In the Health and Wellness industry, Boston Scientific's Product Quality score is rated right above Philips, and is preceded by Johnson & Johnson.

Unlock Boston Scientific Product Quality vs. Companies in Health and Wellness Data

Boston Scientific's Logo
VS
Peloton's Logo
Headspace's Logo
Glossier's Logo
Colgate Palmolive's Logo
Johnson & Johnson's Logo
Philips' Logo
CVS Health's Logo
WW (formally Weight Watchers) Logo

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Boston Scientific Pricing

Boston Scientific ROI & Value For Money

4/5

Boston Scientific has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.

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Boston Scientific Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Boston Scientific.

Quick Insights into Boston Scientific ROI

Boston Scientific's ROI score was rated highest by customers who have used Boston Scientific's products/services for 5 to 10 Years, and rated lowest by customers who have used Boston Scientific's products/services for Over 10 Years.

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Ranked Boston Scientific ROI the Highest

5 to 10 Years
5
31-35
4.6
Caucasian
4.4

Ranked Boston Scientific ROI the Lowest

Healthcare, Hospitals and Medicine
3.6
26-30
3.5
Over 10 Years
3.2

Boston Scientific ROI Score by Gender

Male customers rated Boston Scientific's ROI score 0.3 stars higher than Female customers.

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Male

4.4/5

Female

4.1/5

Boston Scientific ROI Score by Ethnicity

Boston Scientific's ROI score was rated 4.4 stars by Caucasian customers on Comparably.

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0
1
2
3
4
5
Caucasian
4.4
Caucasian4.4

Boston Scientific ROI Score by Age

Boston Scientific's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.

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0
1
2
3
4
5
26-30
3.5
26-303.5
31-35
4.6
31-354.6

Boston Scientific ROI Score by Usage

Boston Scientific's ROI score was rated the highest by customers who have used Boston Scientific's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
3.8
1 to 2 Years
4.8
5 to 10 Years
5
Over 10 Years
3.2

Boston Scientific ROI Score by Industry

Boston Scientific's ROI score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

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Tech
4.3
Architecture and Planning
4
Healthcare, Hospitals and Medicine
3.6

Boston Scientific Pricing vs. Competitors

Compared to its competitors, Boston Scientific's ROI score is rated right above Cantel Medical, and is preceded by Johnson & Johnson.

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Boston Scientific's Logo
VS
Cook Medical's Logo
Abbott's Logo
Medtronic's Logo
Johnson & Johnson's Logo
Cantel Medical's Logo
HeartFlow's Logo
Biosense Webster's Logo

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ROI for Other Health and Wellness Brands

In the Health and Wellness industry, Boston Scientific's ROI score is rated right above Johnson & Johnson, and is preceded by Colgate Palmolive.

Unlock Boston Scientific ROI vs. Companies in Health and Wellness Data

Boston Scientific's Logo
VS
Peloton's Logo
Headspace's Logo
Colgate Palmolive's Logo
Johnson & Johnson's Logo
Glossier's Logo
Philips' Logo
CVS Health's Logo
WW (formally Weight Watchers) Logo

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Boston Scientific Customer Satisfaction (CSAT)

Boston Scientific Customer Satisfaction (CSAT) Score

81 / 100

Boston Scientific has an overall Customer Satisfaction score of 81 rated by its users and customers.

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Very Satisfied49%
Satisfied32%
Neither Satisfied nor Dissatisfied14%
Dissatisfied0%
Very Dissatisfied5%
Very Satisfied
49%
Satisfied
32%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
5%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Boston Scientific Customer Satisfaction

Boston Scientific's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Female customers.

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Ranked Boston Scientific Customer Satisfaction the Highest

Male
100%
Caucasian
75%

Ranked Boston Scientific Customer Satisfaction the Lowest

Female
67%

Boston Scientific Customer Satisfaction Score by Gender

Male customers rated Boston Scientific's Customer Satisfaction score 33 points higher than Female customers.

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100 / 100
Male
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
67 / 100
Female
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%

Boston Scientific Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Boston Scientific's Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.

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75 / 100
Very Satisfied75%
Satisfied0%
Neither Satisfied nor Dissatisfied25%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%

Boston Scientific Customer Satisfaction vs. Competitors

Compared to its competitors, Boston Scientific's Customer Satisfaction score is rated right above Johnson & Johnson, and is preceded by Abbott.

Unlock Boston Scientific Customer Satisfaction vs. Competitors Data

Boston Scientific's Logo
VS
Cook Medical's Logo
Abbott's Logo
Johnson & Johnson's Logo
Medtronic's Logo
HeartFlow's Logo
Biosense Webster's Logo
Cantel Medical's Logo

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Customer Satisfaction for Other Health and Wellness Brands

In the Health and Wellness industry, Boston Scientific's Customer Satisfaction score is rated right above Johnson & Johnson, and is preceded by Colgate Palmolive.

Unlock Boston Scientific Customer Satisfaction vs. Companies in Health and Wellness Data

Boston Scientific's Logo
VS
Headspace's Logo
Colgate Palmolive's Logo
Johnson & Johnson's Logo
Peloton's Logo
Glossier's Logo
Philips' Logo
CVS Health's Logo
WW (formally Weight Watchers) Logo

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Boston Scientific Customer Service

3.9/5

Boston Scientific has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.

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About Boston Scientific's Customer Service

Address

Boston Scientific Corporation, 300 Boston Scientific Way, Marlborough, MA 01752


Website

http://www.bostonscientific.com


Phone Number

+1 (800) 876-9960

Quick Insights into Boston Scientific Customer Service

Boston Scientific's Customer Service score was rated highest by customers who have used Boston Scientific's products/services for 5 to 10 Years, and rated lowest by customers who have used Boston Scientific's products/services for Over 10 Years.

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Ranked Boston Scientific Customer Service the Highest

5 to 10 Years
5
31-35
4.6
Caucasian
4.4

Ranked Boston Scientific Customer Service the Lowest

Healthcare, Hospitals and Medicine
3.6
26-30
3.5
Over 10 Years
3.2

Boston Scientific Customer Service Score by Gender

Male customers rated Boston Scientific's Customer Service score 0.3 stars higher than Female customers.

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Male

4.4/5

Female

4.1/5

Boston Scientific Customer Service Score by Ethnicity

Boston Scientific's Customer Service score was rated 4.4 stars by Caucasian customers on Comparably.

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0
20
40
60
80
100
Caucasian
4.4
Caucasian4.4

Boston Scientific Customer Service Score by Age

Boston Scientific's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.

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0
20
40
60
80
100
26-30
3.5
26-303.5
31-35
4.6
31-354.6

Boston Scientific Customer Service Score by Usage

Boston Scientific's Customer Service score was rated the highest by customers who have used Boston Scientific's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
3.8
1 to 2 Years
4.8
5 to 10 Years
5
Over 10 Years
3.2

Boston Scientific Customer Service Score by Industry

Boston Scientific's Customer Service score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

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Tech
4.3
Architecture and Planning
4
Healthcare, Hospitals and Medicine
3.6

Boston Scientific Customer Service vs. Competitors

Compared to its competitors, Boston Scientific's Customer Service score is rated right above Biosense Webster, and is preceded by Cantel Medical.

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Boston Scientific's Logo
VS
Cook Medical's Logo
Abbott's Logo
Medtronic's Logo
Johnson & Johnson's Logo
Cantel Medical's Logo
Biosense Webster's Logo
HeartFlow's Logo

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Customer Service for Other Health and Wellness Brands

In the Health and Wellness industry, Boston Scientific's Customer Service score is rated right above Headspace, and is preceded by Johnson & Johnson.

Unlock Boston Scientific Customer Service vs. Companies in Health and Wellness Data

Boston Scientific's Logo
VS
Peloton's Logo
Glossier's Logo
Colgate Palmolive's Logo
Johnson & Johnson's Logo
Headspace's Logo
Philips' Logo
CVS Health's Logo
WW (formally Weight Watchers) Logo

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Boston Scientific as an Employer

4.5/5

Boston Scientific has a 4.5/5 stars for its overall company culture rated by their employees

  Boston Scientific CEO
top
5%
CEO of Boston Scientific

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Boston Scientific scored a 25 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of Boston Scientific would recommend the brand to a friend. ENPS measures how likely Boston Scientific employees would recommend working at Boston Scientific to a friend.

Net Promoter Score

25
NPS Score
54%Promoters
17%Passive
29%Detractors

Employee Net Promoter Score

40
eNPS Score
58%Promoters
24%Passive
18%Detractors

Global Ranking Snapshot

Boston Scientific is ranked #323 in the Global Top 100 Brands. It ranks just behind Gallup and just ahead of Corning.

RANKCOMPANYCEOINDUSTRY
321
AbbVie  AbbVie CEO
Richard Gonzalez
Health and Wellness
322
Gallup  Gallup CEO
Jim Clifton
Business and Consumer Services
323
Boston Scientific  Boston Scientific CEO
Michael Mahoney
Health and Wellness
324
Corning  Corning CEO
Wendell Weeks
Energy and Manufacturing
325
Herman Miller  Herman Miller CEO
Andi Owen
Consumer Goods
326
Texas Instruments  Texas Instruments CEO
Rich Templeton
Energy and Manufacturing
327
Hasbro  Hasbro CEO
Brian Goldner
Consumer Goods

Health and Wellness Ranking Snapshot

Boston Scientific is ranked #25 in the Health and Wellness Industry. It ranks just behind AbbVie and just ahead of Merck.

RANKCOMPANYLocation
23
iFIT
Logan, UT
24
AbbVie
Chicago, IL
25
Boston Scientific
Marlborough, MA
26
Merck
Rahway, NJ
27
Roche
28
Sunrise Senior Living
Mclean, VA
29
GE Healthcare
Chicago, IL