Learn More about Brand Intelligence Solutions

Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry

Thank you for inquiring about Comparably's Brand Intelligence Solutions

A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions

iFIT is

Ranked

#28

Top Brands for Millennials

Brand Page

iFIT

Marketing or Exec? Claim Your Free Account

iFIT

Rate this Brand

iFIT is ranked #28 in Top Brands for Millennials
Awards & Recognition

About iFIT's Brand

iFIT is the world’s foremost technology fitness company. Our mission is to empower our 6.4 million members with interactive and immersive workouts delivered on equipment from our industry-leading brands: NordicTrack®, ProForm®, and Freemotion®. iFIT’s brand is ranked #316 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of iFIT. When compared to other organizations within the Health and Wellness industry, iFIT is ranked #23. Among its major competitors, iFIT is ranked in 2nd place for NPS while Peloton is 1st.

Brand at a Glance

80%

Customer Loyalty

3.4/5

Product Quality

3.5/5

Pricing

3.4/5

Customer Service

iFIT CMO

Eric Watterson

iFIT Ranking

iFIT NPS

iFIT's Net Promoter Score (NPS) is a 28 with 62% Promoters, 4% Passives, and 34% Detractors. Net Promoter Score tracks whether iFIT's customers would recommend using the product based on a scale of -100 to 100.

iFIT Overall NPS

NPS

62%	Promoters
4%	Passives
34%	Detractors

iFIT NPS Trend

-100

-50

100

Summary	Date	Score
Jun 2024 28	Jun 2024	28
Jul 2024 28	Jul 2024	28
Aug 2024 28	Aug 2024	28
Oct 2024 28	Oct 2024	28
Nov 2024 28	Nov 2024	28
Dec 2024 28	Dec 2024	28
Jan 2025 28	Jan 2025	28
Feb 2025 28	Feb 2025	28
Mar 2025 28	Mar 2025	28
Apr 2025 26	Apr 2025	26
Aug 2025 28	Aug 2025	28
Nov 2025 28	Nov 2025	28

How Other Brands Compare

iFIT is ranked second for NPS among its competitors. Peloton comes in first.

	iFIT	Peloton
Global Ranking	#316	#2
NPS	28	31
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral
Valuation Updated every 24 hours for public companies	-	$29.55B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

iFIT NPS by Gender

Female customers rated iFIT's NPS 62 points higher than Male customers.

Male

iFIT's NPS was rated by Male customers on Comparably.

49%

Promoters

Passives

49%

Detractors

Female

iFIT's NPS was rated 62 by Female customers on Comparably.

80%

Promoters

Passives

18%

Detractors

iFIT NPS by Ethnicity

iFIT's NPS was rated the highest by Caucasian customers, and the lowest by African American/Black customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 68	Caucasian	68
Hispanic or Latino 66	Hispanic or Latino	66
African American/Black -14	African American/Black	-14
Asian or Pacific Islander 53	Asian or Pacific Islander	53
Native American 50	Native American	50
Other 4	Other	4

iFIT NPS by Age

iFIT's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.

100

Summary

Age

Promoters

Passives

Detractors

18-25

87%

13%

26-30

83%

17%

31-35

91%

36-40

78%

19%

41-45

67%

31%

46-50

60%

38%

51-55

43%

55%

56-60

37%

59%

61-65

60%

40%

66+

25%

71%

iFIT NPS by Usage

iFIT's NPS was rated the highest by customers who have used iFIT's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 57	Less than 1 Year	57
1 to 2 Years -2	1 to 2 Years	-2
2 to 5 Years 10	2 to 5 Years	10
5 to 10 Years -73	5 to 10 Years	-73
Over 10 Years -9	Over 10 Years	-9

iFIT NPS vs. Competitors

Compared to its competitors, iFIT's NPS is rated right below Peloton.

COMPANY		NPS Score
	Peloton	31
	iFIT	28

iFIT NPS vs Companies in Health and Wellness

In the Health and Wellness industry, iFIT's NPS is rated right above Johnson & Johnson, and is preceded by Peloton.

COMPANY		NPS Score
	Headspace	41
	Glossier	38
	Colgate Palmolive	36
	Peloton	31
	iFIT	28
	Johnson & Johnson	26
	Philips	18
	CVS Health	18
	WW (formally Weight Watchers)	-11

iFIT Customer Reviews

Out of the 210 iFIT customer reviews 198 were positive and 12 were constructive. iFIT customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

iFIT Customer Loyalty

80%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

80% of iFIT users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

80%

20%

iFIT Customer Loyalty Score by Gender

Female customers rated iFIT's Customer Loyalty score 15% higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of iFIT.

Male

75%

Yes

Female

90%

Yes

iFIT Customer Loyalty Score by Ethnicity

iFIT's Customer Loyalty score was rated the highest by Native American customers, and the lowest by Other customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of iFIT.

out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

100

out of 100

Native American

out of 100

Other

iFIT Customer Loyalty Score by Age

iFIT's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of iFIT.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 89%	18-25	89%
26-30 85%	26-30	85%
31-35 89%	31-35	89%
36-40 93%	36-40	93%
41-45 88%	41-45	88%
46-50 86%	46-50	86%
51-55 70%	51-55	70%
56-60 70%	56-60	70%
61-65 82%	61-65	82%
66+ 61%	66+	61%

iFIT Customer Loyalty Score by Usage

iFIT's Customer Loyalty score was rated the highest by customers who have used iFIT's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year	84%
1 to 2 Years	72%
2 to 5 Years	87%
5 to 10 Years	84%
Over 10 Years	83%

iFIT Customer Loyalty Score by Industry

iFIT's Customer Loyalty score was rated the highest by Banking and Financial Services industry customers, and the lowest by Consulting industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	73%
Accounting	87%
Aerospace and Aviation	90%
Architecture and Planning	33%
Arts and Entertainment	70%
Automotive and Transportation	70%
Banking and Financial Services	100%
Business and Consumer Services	70%
Construction	87%
Consulting	10%
Consumer Services	82%
Education	93%
Environmental Services	100%
Government and Public Policy	100%
Healthcare, Hospitals and Medicine	80%
Hospitality	100%
Insurance	100%
Legal	45%
Logistics and Supply Chain	70%
Manufacturing and Machinery	55%
Marketing, Advertising and Research	80%
Mechanical, Civil or Industrial Engineering	100%
Military and Defense	82%
Non-Profit	100%
Energy and Manufacturing	100%
Professional Services	87%
Restaurants	82%
Retail	90%
Security and Investigations	70%
Sporting Goods	100%
Telecommunications	100%
Transportation	82%

iFIT Customer Loyalty vs. Competitors

Compared to its competitors, iFIT's Customer Loyalty score is rated right below Peloton.

COMPANY		Customer Loyalty Score
	Peloton	82%
	iFIT	80%

Unlock iFIT Customer Loyalty vs. Competitors Data

Sign Up for Brand Profile PRO to get the full iFIT Customer Loyalty vs. Competitors data and gain insights into your customers today.

Customer Loyalty for Other Health and Wellness Brands

In the Health and Wellness industry, iFIT's Customer Loyalty score is rated right above CVS Health, and is preceded by Headspace.

COMPANY		Customer Loyalty Score
	Colgate Palmolive	85%
	Peloton	82%
	Headspace	82%
	iFIT	80%
	CVS Health	80%
	Johnson & Johnson	79%
	Glossier	77%
	Philips	76%
	WW (formally Weight Watchers)	73%

Unlock iFIT Customer Loyalty vs. Companies in Health and Wellness Data

Sign Up for Brand Profile PRO to get the full iFIT Customer Loyalty vs. Companies in Health and Wellness data and gain insights into your customers today.

iFIT Product Quality

3.4/5

iFIT has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.

Sign Up to unlock iFIT's overall Product Quality score rated by its users and customers.

iFIT Product Information

iFIT’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Logistics and Supply Chain industry rated iFIT's product the highest. Reviewers from the Accounting industry rated iFIT the lowest at 4.5.

Website: https://www.ifit.com

Company Size: 1,001-5,000 Employees

Industry

Sporting Goods

Quick Insights into iFIT Product Quality

iFIT's Product Quality score was rated highest by customers from the Logistics and Supply Chain industry, and rated lowest by customers from the Consulting industry.

Sign Up to unlock insights into how customers have ranked iFIT's Product Quality.

Ranked iFIT Product Quality the Highest

Logistics and Supply Chain	5
31-35	4.6
Caucasian	4.3

Ranked iFIT Product Quality the Lowest

66+	1.9
5 to 10 Years	1.7
Consulting	1.6

iFIT Product Quality Score by Gender

Female customers rated iFIT's Product Quality score 1.4 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of iFIT.

Male

2.8/5

Female

4.2/5

iFIT Product Quality Score by Ethnicity

iFIT's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of iFIT.

Summary	Ethnicity	Score
Caucasian 4.3	Caucasian	4.3
Hispanic or Latino 4.1	Hispanic or Latino	4.1
African American/Black 3	African American/Black	3
Asian or Pacific Islander 4.1	Asian or Pacific Islander	4.1
Native American 3.6	Native American	3.6
Other 3	Other	3

iFIT Product Quality Score by Age

iFIT's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of iFIT.

Summary	Age	Score
18-25 4.5	18-25	4.5
26-30 4.1	26-30	4.1
31-35 4.6	31-35	4.6
36-40 4.2	36-40	4.2
41-45 3.6	41-45	3.6
46-50 3.2	46-50	3.2
51-55 2.5	51-55	2.5
56-60 2.5	56-60	2.5
61-65 3.2	61-65	3.2
66+ 1.9	66+	1.9

iFIT Product Quality Score by Usage

iFIT's Product Quality score was rated the highest by customers who have used iFIT's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

Less than 1 Year	4.1
1 to 2 Years	2.8
2 to 5 Years	3.1
5 to 10 Years	1.7
Over 10 Years	2.5

iFIT Product Quality Score by Industry

iFIT's Product Quality score was rated the highest by Logistics and Supply Chain industry customers, and the lowest by Consulting industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Tech	2.5
Accounting	4.5
Aerospace and Aviation	4.1
Architecture and Planning	1.6
Arts and Entertainment	3.1
Automotive and Transportation	3.5
Banking and Financial Services	3.2
Business and Consumer Services	3.1
Construction	4.6
Consulting	1.6
Consumer Services	3.6
Education	3.8
Environmental Services	4.1
Government and Public Policy	3.2
Healthcare, Hospitals and Medicine	3.6
Hospitality	4.6
Insurance	4.4
Legal	1.9
Logistics and Supply Chain	5
Manufacturing and Machinery	1.9
Marketing, Advertising and Research	2.2
Mechanical, Civil or Industrial Engineering	4.8
Military and Defense	4
Non-Profit	5
Energy and Manufacturing	4.1
Professional Services	3.7
Restaurants	4.1
Retail	3.2
Security and Investigations	5
Sporting Goods	5
Telecommunications	2.7
Transportation	4.1

iFIT Product Quality vs. Competitors

Compared to its competitors, iFIT's Product Quality score is rated right below Peloton.

COMPANY		Product Quality Score
	Peloton	4/5
	iFIT	3.4/5

Unlock iFIT Product Quality vs. Competitors Data

Sign Up for Brand Profile PRO to get the full iFIT Product Quality vs. Competitors data and gain insights into your customers today.

Product Quality for Other Health and Wellness Brands

In the Health and Wellness industry, iFIT's Product Quality score is rated right above WW (formally Weight Watchers), and is preceded by CVS Health.

COMPANY		Product Quality Score
	Headspace	4.3/5
	Glossier	4.3/5
	Colgate Palmolive	4.2/5
	Peloton	4/5
	Johnson & Johnson	4/5
	Philips	3.8/5
	CVS Health	3.5/5
	iFIT	3.4/5
	WW (formally Weight Watchers)	3.1/5

Unlock iFIT Product Quality vs. Companies in Health and Wellness Data

Sign Up for Brand Profile PRO to get the full iFIT Product Quality vs. Companies in Health and Wellness data and gain insights into your customers today.

iFIT Pricing

iFIT ROI & Value For Money

3.5/5

iFIT has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.

Sign Up to unlock iFIT's overall ROI score rated by its users and customers.

iFIT Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Non-Profit industry. The users from the Consulting industry think that they had the lowest ROI from iFIT.

Quick Insights into iFIT ROI

iFIT's ROI score was rated highest by customers from the Non-Profit industry, and rated lowest by customers from the Consulting industry.

Sign Up to unlock insights into how customers have ranked iFIT's ROI score.

Ranked iFIT ROI the Highest

Non-Profit	5
31-35	4.6
Caucasian	4.3

Ranked iFIT ROI the Lowest

66+	2.2
5 to 10 Years	1.8
Consulting	1.5

iFIT ROI Score by Gender

Female customers rated iFIT's ROI score 1.4 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full ROI by Gender data of iFIT.

Male

2.8/5

Female

4.2/5

iFIT ROI Score by Ethnicity

iFIT's ROI score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of iFIT.

Summary	Ethnicity	Score
Caucasian 4.3	Caucasian	4.3
Hispanic or Latino 4.1	Hispanic or Latino	4.1
African American/Black 2.8	African American/Black	2.8
Asian or Pacific Islander 3.9	Asian or Pacific Islander	3.9
Native American 3.6	Native American	3.6
Other 3	Other	3

iFIT ROI Score by Age

iFIT's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.

Sign Up for Brand Profile PRO to get the full ROI by Age data of iFIT.

Summary	Age	Score
18-25 4.4	18-25	4.4
26-30 4.2	26-30	4.2
31-35 4.6	31-35	4.6
36-40 4.2	36-40	4.2
41-45 3.6	41-45	3.6
46-50 3.3	46-50	3.3
51-55 2.4	51-55	2.4
56-60 2.6	56-60	2.6
61-65 3.2	61-65	3.2
66+ 2.2	66+	2.2

iFIT ROI Score by Usage

iFIT's ROI score was rated the highest by customers who have used iFIT's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

Sign Up for Brand Profile PRO to get the full ROI by Usage data.

Less than 1 Year	4.1
1 to 2 Years	2.7
2 to 5 Years	3.1
5 to 10 Years	1.8
Over 10 Years	2.6

iFIT ROI Score by Industry

iFIT's ROI score was rated the highest by Non-Profit industry customers, and the lowest by Consulting industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Tech	2.6
Accounting	4.3
Aerospace and Aviation	4.1
Architecture and Planning	1.6
Arts and Entertainment	3.4
Automotive and Transportation	3.4
Banking and Financial Services	3.6
Business and Consumer Services	3
Construction	4.6
Consulting	1.5
Consumer Services	3.8
Education	3.9
Environmental Services	4
Government and Public Policy	3.3
Healthcare, Hospitals and Medicine	3.5
Hospitality	4.9
Insurance	4.4
Legal	1.9
Logistics and Supply Chain	4.5
Manufacturing and Machinery	2.2
Marketing, Advertising and Research	2.3
Mechanical, Civil or Industrial Engineering	4.8
Military and Defense	3.9
Non-Profit	5
Energy and Manufacturing	4.1
Professional Services	3.8
Restaurants	3.9
Retail	3.1
Security and Investigations	4.5
Sporting Goods	5
Telecommunications	2.7
Transportation	4.1

iFIT Pricing vs. Competitors

Compared to its competitors, iFIT's ROI score is rated right below Peloton.

COMPANY		Pricing Score
	Peloton	4/5
	iFIT	3.5/5

Unlock iFIT ROI vs. Competitors Data

Sign Up for Brand Profile PRO to get the full iFIT ROI vs. Competitors data and gain insights into your customers today.

ROI for Other Health and Wellness Brands

In the Health and Wellness industry, iFIT's ROI score is rated right above CVS Health, and is preceded by Philips.

COMPANY		Pricing Score
	Peloton	4/5
	Colgate Palmolive	4/5
	Headspace	3.9/5
	Glossier	3.9/5
	Johnson & Johnson	3.9/5
	Philips	3.6/5
	iFIT	3.5/5
	CVS Health	3.4/5
	WW (formally Weight Watchers)	2.8/5

Unlock iFIT ROI vs. Companies in Health and Wellness Data

Sign Up for Brand Profile PRO to get the full iFIT ROI vs. Companies in Health and Wellness data and gain insights into your customers today.

iFIT Customer Satisfaction (CSAT)

iFIT Customer Satisfaction (CSAT) Score

79 / 100

iFIT has an overall Customer Satisfaction score of 79 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	72%
Satisfied	7%
Neither Satisfied nor Dissatisfied	1%
Dissatisfied	3%
Very Dissatisfied	17%

Very Satisfied

72%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

17%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into iFIT Customer Satisfaction

iFIT's Customer Satisfaction score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers from the Consulting industry.

Sign Up to unlock insights into how customers have ranked iFIT's Customer Satisfaction.

Ranked iFIT Customer Satisfaction the Highest

Aerospace and Aviation	100%
31-35	96%
Less than 1 Year	95%

Ranked iFIT Customer Satisfaction the Lowest

66+	42%
5 to 10 Years	33%
Consulting	0%

iFIT Customer Satisfaction Score by Gender

Female customers rated iFIT's Customer Satisfaction score 20 points higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of iFIT.

68 / 100

Male

	Very Satisfied	61%
	Satisfied	7%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	2%
	Very Dissatisfied	30%

88 / 100

Female

	Very Satisfied	81%
	Satisfied	7%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	2%
	Very Dissatisfied	10%

iFIT Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

iFIT's Customer Satisfaction (CSAT) score was rated 86% according to Caucasian users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of iFIT.

86 / 100

Very Satisfied	78%
Satisfied	8%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	14%

Very Satisfied

78%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

14%

CSAT according to Hispanic or Latino

iFIT's Customer Satisfaction (CSAT) score was rated 84% according to Hispanic or Latino users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of iFIT.

84 / 100

Very Satisfied	84%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	16%

Very Satisfied

84%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

16%

CSAT according to African American/Black

iFIT's Customer Satisfaction (CSAT) score was rated 46% according to African American/Black users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of iFIT.

46 / 100

Very Satisfied	46%
Satisfied	0%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	23%
Very Dissatisfied	23%

Very Satisfied

46%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

23%

Very Dissatisfied

23%

CSAT according to Asian or Pacific Islander

iFIT's Customer Satisfaction (CSAT) score was rated 88% according to Asian or Pacific Islander users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of iFIT.

88 / 100

Very Satisfied	76%
Satisfied	12%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	12%

Very Satisfied

76%

Satisfied

12%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

12%

CSAT according to Other

iFIT's Customer Satisfaction (CSAT) score was rated 60% according to Other users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of iFIT.

60 / 100

Very Satisfied	55%
Satisfied	5%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	10%
Very Dissatisfied	30%

Very Satisfied

55%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

10%

Very Dissatisfied

30%

iFIT Customer Satisfaction Score by Age

iFIT's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of iFIT.

100

Breakdown

Age

Score

18-25

91%

26-30

92%

31-35

96%

36-40

91%

41-45

94%

46-50

68%

51-55

55%

56-60

60%

61-65

57%

66+

42%

iFIT Customer Satisfaction Score by Usage

iFIT's Customer Satisfaction score was rated the highest by customers who have used iFIT's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.

Less than 1 Year	95
1 to 2 Years	59
2 to 5 Years	59
5 to 10 Years	33
Over 10 Years	50

iFIT Customer Satisfaction Score by Industry

iFIT's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Consulting industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

{
	"title": "iFIT Customer Satisfaction Score by Industry",
	"text": "iFIT's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Consulting industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 61,
			"stars": 0,
			"csatScore": 61,
			"text": "iFIT's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 61
		},
		{
			"label": "Accounting",
			"groupId": 495,
			"score": 91,
			"stars": 0,
			"csatScore": 91,
			"text": "iFIT's Customer Satisfaction score is  rated by Accounting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 91
		},
		{
			"label": "Aerospace and Aviation",
			"groupId": 496,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "iFIT's Customer Satisfaction score is  rated by Aerospace and Aviation customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 75,
			"stars": 0,
			"csatScore": 75,
			"text": "iFIT's Customer Satisfaction score is  rated by Arts and Entertainment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 75
		},
		{
			"label": "Automotive and Transportation",
			"groupId": 500,
			"score": 71,
			"stars": 0,
			"csatScore": 71,
			"text": "iFIT's Customer Satisfaction score is  rated by Automotive and Transportation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 71
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "iFIT's Customer Satisfaction score is  rated by Banking and Financial Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 75,
			"stars": 0,
			"csatScore": 75,
			"text": "iFIT's Customer Satisfaction score is  rated by Business and Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 75
		},
		{
			"label": "Construction",
			"groupId": 510,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "iFIT's Customer Satisfaction score is  rated by Construction customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Consulting",
			"groupId": 511,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "iFIT's Customer Satisfaction score is  rated by Consulting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Consumer Services",
			"groupId": 514,
			"score": 80,
			"stars": 0,
			"csatScore": 80,
			"text": "iFIT's Customer Satisfaction score is  rated by Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 80
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 85,
			"stars": 0,
			"csatScore": 85,
			"text": "iFIT's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 85
		},
		{
			"label": "Environmental Services",
			"groupId": 516,
			"score": 80,
			"stars": 0,
			"csatScore": 80,
			"text": "iFIT's Customer Satisfaction score is  rated by Environmental Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 80
		},
		{
			"label": "Government and Public Policy",
			"groupId": 521,
			"score": 75,
			"stars": 0,
			"csatScore": 75,
			"text": "iFIT's Customer Satisfaction score is  rated by Government and Public Policy customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 75
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 84,
			"stars": 0,
			"csatScore": 84,
			"text": "iFIT's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 84
		},
		{
			"label": "Hospitality",
			"groupId": 523,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "iFIT's Customer Satisfaction score is  rated by Hospitality customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Insurance",
			"groupId": 526,
			"score": 88,
			"stars": 0,
			"csatScore": 88,
			"text": "iFIT's Customer Satisfaction score is  rated by Insurance customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 88
		},
		{
			"label": "Legal",
			"groupId": 529,
			"score": 38,
			"stars": 0,
			"csatScore": 38,
			"text": "iFIT's Customer Satisfaction score is  rated by Legal customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 38
		},
		{
			"label": "Logistics and Supply Chain",
			"groupId": 531,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "iFIT's Customer Satisfaction score is  rated by Logistics and Supply Chain customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Manufacturing and Machinery",
			"groupId": 533,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "iFIT's Customer Satisfaction score is  rated by Manufacturing and Machinery customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Marketing, Advertising and Research",
			"groupId": 535,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "iFIT's Customer Satisfaction score is  rated by Marketing, Advertising and Research customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Mechanical, Civil or Industrial Engineering",
			"groupId": 536,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "iFIT's Customer Satisfaction score is  rated by Mechanical, Civil or Industrial Engineering customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Military and Defense",
			"groupId": 538,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "iFIT's Customer Satisfaction score is  rated by Military and Defense customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Non-Profit",
			"groupId": 540,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "iFIT's Customer Satisfaction score is  rated by Non-Profit customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Energy and Manufacturing",
			"groupId": 541,
			"score": 80,
			"stars": 0,
			"csatScore": 80,
			"text": "iFIT's Customer Satisfaction score is  rated by Energy and Manufacturing customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 80
		},
		{
			"label": "Professional Services",
			"groupId": 549,
			"score": 75,
			"stars": 0,
			"csatScore": 75,
			"text": "iFIT's Customer Satisfaction score is  rated by Professional Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 75
		},
		{
			"label": "Restaurants",
			"groupId": 558,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "iFIT's Customer Satisfaction score is  rated by Restaurants customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "iFIT's Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Sporting Goods",
			"groupId": 562,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "iFIT's Customer Satisfaction score is  rated by Sporting Goods customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Telecommunications",
			"groupId": 564,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "iFIT's Customer Satisfaction score is  rated by Telecommunications customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		}
	]
}

Tech	61
Accounting	91
Aerospace and Aviation	100
Arts and Entertainment	75
Automotive and Transportation	71
Banking and Financial Services	67
Business and Consumer Services	75
Construction	100
Consulting	0
Consumer Services	80
Education	85
Environmental Services	80
Government and Public Policy	75
Healthcare, Hospitals and Medicine	84
Hospitality	100
Insurance	88
Legal	38
Logistics and Supply Chain	100
Manufacturing and Machinery	33
Marketing, Advertising and Research	25
Mechanical, Civil or Industrial Engineering	100
Military and Defense	100
Non-Profit	100
Energy and Manufacturing	80
Professional Services	75
Restaurants	100
Retail	100
Sporting Goods	100
Telecommunications	33

iFIT Customer Satisfaction vs. Competitors

Compared to its competitors, iFIT's Customer Satisfaction score is rated right above Peloton.

COMPANY		Customer Satisfaction (CSAT) Score
	iFIT	78%
	Peloton	63%

Unlock iFIT Customer Satisfaction vs. Competitors Data

Sign Up for Brand Profile PRO to get the full iFIT Customer Satisfaction vs. Competitors data and gain insights into your customers today.

Customer Satisfaction for Other Health and Wellness Brands

In the Health and Wellness industry, iFIT's Customer Satisfaction score is rated right above Johnson & Johnson, and is preceded by Glossier.

COMPANY		Customer Satisfaction (CSAT) Score
	Headspace	84%
	Colgate Palmolive	83%
	Glossier	79%
	iFIT	78%
	Johnson & Johnson	78%
	Philips	74%
	CVS Health	68%
	Peloton	63%
	WW (formally Weight Watchers)	46%

Unlock iFIT Customer Satisfaction vs. Companies in Health and Wellness Data

Sign Up for Brand Profile PRO to get the full iFIT Customer Satisfaction vs. Companies in Health and Wellness data and gain insights into your customers today.

iFIT Customer Service

3.4/5

iFIT has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.

Sign Up to unlock iFIT's overall Customer Service score rated by its users and customers.

About iFIT's Customer Service

Address

1500 S. 1000 W., Logan, UT 84321

Website

https://www.ifit.com

Phone Number

833-680-4348

iFIT's Social Links

Quick Insights into iFIT Customer Service

iFIT's Customer Service score was rated highest by customers from the Logistics and Supply Chain industry, and rated lowest by customers from the Consulting industry.

Sign Up to unlock insights into how customers have ranked iFIT's Customer Service score.

Ranked iFIT Customer Service the Highest

Logistics and Supply Chain	5
31-35	4.6
Caucasian	4.3

Ranked iFIT Customer Service the Lowest

66+	1.9
5 to 10 Years	1.5
Consulting	1.5

iFIT Customer Service Score by Gender

Female customers rated iFIT's Customer Service score 1.5 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of iFIT.

Male

2.7/5

Female

4.2/5

iFIT Customer Service Score by Ethnicity

iFIT's Customer Service score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of iFIT.

100

Summary	Ethnicity	Customer Service Score
Caucasian 4.3	Caucasian	4.3
Hispanic or Latino 4.2	Hispanic or Latino	4.2
African American/Black 2.8	African American/Black	2.8
Asian or Pacific Islander 3.9	Asian or Pacific Islander	3.9
Native American 3.7	Native American	3.7
Other 2.9	Other	2.9

iFIT Customer Service Score by Age

iFIT's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of iFIT.

100

Summary	Age	Customer Service Score
18-25 4.4	18-25	4.4
26-30 4.2	26-30	4.2
31-35 4.6	31-35	4.6
36-40 4.2	36-40	4.2
41-45 3.6	41-45	3.6
46-50 3.2	46-50	3.2
51-55 2.5	51-55	2.5
56-60 2.3	56-60	2.3
61-65 3.2	61-65	3.2
66+ 1.9	66+	1.9

iFIT Customer Service Score by Usage

iFIT's Customer Service score was rated the highest by customers who have used iFIT's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.

Less than 1 Year	4.1
1 to 2 Years	2.7
2 to 5 Years	2.9
5 to 10 Years	1.5
Over 10 Years	2.5

iFIT Customer Service Score by Industry

iFIT's Customer Service score was rated the highest by Logistics and Supply Chain industry customers, and the lowest by Consulting industry customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.

Tech	2.4
Accounting	4.3
Aerospace and Aviation	4.1
Architecture and Planning	1.7
Arts and Entertainment	3.6
Automotive and Transportation	3.4
Banking and Financial Services	3.2
Business and Consumer Services	2.9
Construction	4.5
Consulting	1.5
Consumer Services	4.1
Education	3.9
Environmental Services	4.2
Government and Public Policy	3
Healthcare, Hospitals and Medicine	3.4
Hospitality	4.8
Insurance	4.4
Legal	1.9
Logistics and Supply Chain	5
Manufacturing and Machinery	1.6
Marketing, Advertising and Research	2
Mechanical, Civil or Industrial Engineering	4.5
Military and Defense	3.8
Non-Profit	5
Energy and Manufacturing	4.1
Professional Services	3.9
Restaurants	4
Retail	2.9
Security and Investigations	4.6
Sporting Goods	5
Telecommunications	2.7
Transportation	4.1

iFIT Customer Service vs. Competitors

Compared to its competitors, iFIT's Customer Service score is rated right below Peloton.

COMPANY		Customer Service Score
	Peloton	4/5
	iFIT	3.4/5

Unlock iFIT Customer Service vs. Competitors Data

Sign Up for Brand Profile PRO to get the full iFIT Customer Service vs. Competitors data and gain insights into your customers today.

Customer Service for Other Health and Wellness Brands

In the Health and Wellness industry, iFIT's Customer Service score is rated right above WW (formally Weight Watchers), and is preceded by CVS Health.

COMPANY		Customer Service Score
	Glossier	4.2/5
	Peloton	4/5
	Colgate Palmolive	4/5
	Johnson & Johnson	4/5
	Headspace	3.9/5
	Philips	3.7/5
	CVS Health	3.7/5
	iFIT	3.4/5
	WW (formally Weight Watchers)	3/5

Unlock iFIT Customer Service vs. Companies in Health and Wellness Data

Sign Up for Brand Profile PRO to get the full iFIT Customer Service vs. Companies in Health and Wellness data and gain insights into your customers today.

iFIT as an Employer

4.3/5

iFIT has a 4.3/5 stars for its overall company culture rated by their employees

top

35%

CEO of iFIT

Kevin Duffy

In the Top 35% of Similar Sized Companies on Comparably.

Consumer vs. Employees

iFIT scored a 28 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of iFIT would recommend the brand to a friend. ENPS measures how likely iFIT employees would recommend working at iFIT to a friend.

Net Promoter Score

NPS Score

62%	Promoters
4%	Passive
34%	Detractors

Employee Net Promoter Score

eNPS Score

49%	Promoters
22%	Passive
29%	Detractors

Global Ranking Snapshot

iFIT is ranked #316 in the Global Top 100 Brands. It ranks just behind L Brands and just ahead of Uline.

RANK			INDUSTRY
314	Dropbox	Drew Houston	Tech
315	L Brands	Leslie Wexner	Retail
316	iFIT	Kevin Duffy	Health and Wellness
317	Uline	Dick Uihlein	Retail
318	Staples	Rachel Huckle	Retail
319	Fiserv	Frank Bisignano	Banking and Financial Services
320	Hewlett Packard Enterprise	Antonio Neri	Tech