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Humana is

Ranked

#21

Health and Wellness Brands

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Humana

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Humana

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Humana is ranked #21 in Health and Wellness Brands

About Humana's Brand

Humana Inc. is committed to putting health first—for our teammates, our customers, and our company. Through our Humana insurance services, and our CenterWell™ healthcare services, we make it easier for the millions of people we serve to achieve their best health, delivering the care and service they need, when they need it. The result is better quality of life—not only for people with Medicare and Medicaid, but also for families, military service personnel, and communities at large. This is more than health insurance, and more than healthcare. Humana’s brand is ranked #300 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Humana. When compared to other organizations within the Health and Wellness industry, Humana is ranked #21. Among its major competitors, Humana is ranked in 1st place for NPS while The Cigna Group is 2nd, and UnitedHealth Group is 3rd. Overall, Humana has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $53.34B

Brand at a Glance

76%

Customer Loyalty

3.3/5

Product Quality

3.1/5

Pricing

3.2/5

Customer Service

Humana CMO

Ashish Agarwal

Humana Ranking

^#21 in Health and Wellness
^#1 / 4 of its competitors

Humana NPS

Humana's Net Promoter Score (NPS) is a 2 with 44% Promoters, 14% Passives, and 42% Detractors. Net Promoter Score tracks whether Humana's customers would recommend using the product based on a scale of -100 to 100.

Humana Overall NPS

NPS

44%	Promoters
14%	Passives
42%	Detractors

Humana NPS Trend

-100

-50

100

Summary	Date	Score
Dec 2024 3	Dec 2024	3
Jan 2025 3	Jan 2025	3
Feb 2025 3	Feb 2025	3
Mar 2025 3	Mar 2025	3
Apr 2025 3	Apr 2025	3
Jun 2025 3	Jun 2025	3
Jul 2025 3	Jul 2025	3
Aug 2025 3	Aug 2025	3
Oct 2025 3	Oct 2025	3
Nov 2025 2	Nov 2025	2
Dec 2025 3	Dec 2025	3
Jan 2026 3	Jan 2026	3

How Other Brands Compare

Humana is ranked first for NPS among its competitors. The Cigna Group and UnitedHealth Group come in second and third, with Elevance Health coming in at #4. Among those competitors, it is the lowest valued company behind UnitedHealth Group.

	Humana	UnitedHealth Group	The Cigna Group	Elevance Health
Global Ranking	#300	#198	#500	#521
NPS	2	-14	-7	-39
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	Neutral	-	-
Valuation Updated every 24 hours for public companies	$53.34B	$344.29B	$84.22B	$86.64B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Humana NPS by Gender

Female customers rated Humana's NPS 26 points higher than Male customers.

Male

-32

Humana's NPS was rated -32 by Male customers on Comparably.

26%

Promoters

16%

Passives

58%

Detractors

Female

-6

Humana's NPS was rated -6 by Female customers on Comparably.

40%

Promoters

14%

Passives

46%

Detractors

Humana NPS by Ethnicity

Humana's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -32	Caucasian	-32
Hispanic or Latino 9	Hispanic or Latino	9
African American/Black 8	African American/Black	8
Asian or Pacific Islander 30	Asian or Pacific Islander	30
Native American -50	Native American	-50
Other -40	Other	-40

Humana NPS by Age

Humana's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 18-25.

100

Summary

Age

Promoters

Passives

Detractors

18-25

50%

31-35

37%

25%

38%

36-40

60%

20%

41-45

50%

20%

30%

46-50

67%

11%

22%

51-55

33%

25%

42%

56-60

36%

28%

36%

61-65

27%

73%

66+

24%

70%

Humana NPS by Usage

Humana's NPS was rated the highest by customers who have used Humana's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -38	Less than 1 Year	-38
1 to 2 Years 4	1 to 2 Years	4
2 to 5 Years -14	2 to 5 Years	-14
5 to 10 Years -21	5 to 10 Years	-21
Over 10 Years 5	Over 10 Years	5

Humana NPS vs. Competitors

Compared to its competitors, Humana's NPS is rated right above The Cigna Group.

COMPANY		NPS Score
	Humana	2
	The Cigna Group	-7
	UnitedHealth Group	-14
	Aflac	-18
	Health Care Service Corporation (HCSC)	-18
	Molina Healthcare	-19
	Elevance Health	-39
	Safeway	-41
	Aetna	-68
	Express Scripts	-74

Humana NPS vs Companies in Health and Wellness

In the Health and Wellness industry, Humana's NPS is rated right above WW (formally Weight Watchers), and is preceded by CVS Health.

COMPANY		NPS Score
	Headspace	41
	Glossier	38
	Colgate Palmolive	36
	Peloton	31
	Johnson & Johnson	26
	Philips	18
	CVS Health	18
	Humana	2
	WW (formally Weight Watchers)	-11

Humana Customer Reviews

Out of the 38 Humana customer reviews 22 were positive and 16 were constructive. Humana customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Humana Customer Loyalty

76%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

76% of Humana users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

76%

24%

Humana Customer Loyalty Score by Gender

Male customers rated Humana's Customer Loyalty score 2% higher than Female customers.

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Male

76%

Yes

Female

74%

Yes

Humana Customer Loyalty Score by Ethnicity

Humana's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Native American

out of 100

Other

Humana Customer Loyalty Score by Age

Humana's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 31-35.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Humana.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 78%	18-25	78%
31-35 66%	31-35	66%
36-40 82%	36-40	82%
41-45 73%	41-45	73%
46-50 70%	46-50	70%
51-55 85%	51-55	85%
56-60 75%	56-60	75%
61-65 88%	61-65	88%
66+ 71%	66+	71%

Humana Customer Loyalty Score by Usage

Humana's Customer Loyalty score was rated the highest by customers who have used Humana's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	55%
1 to 2 Years	90%
2 to 5 Years	75%
5 to 10 Years	78%
Over 10 Years	83%

Humana Customer Loyalty Score by Industry

Humana's Customer Loyalty score was rated the highest by Business and Consumer Services industry customers, and the lowest by Education industry customers.

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Tech	78%
Accounting	70%
Aerospace and Aviation	82%
Architecture and Planning	61%
Arts and Entertainment	85%
Banking and Financial Services	70%
Business and Consumer Services	100%
Consumer Services	100%
Education	28%
Healthcare, Hospitals and Medicine	73%
Insurance	70%
Professional Services	40%

Humana Customer Loyalty vs. Competitors

Compared to its competitors, Humana's Customer Loyalty score is rated right above Aflac, and is preceded by Safeway.

COMPANY		Customer Loyalty Score
	Safeway	80%
	Humana	76%
	Aflac	76%
	Molina Healthcare	75%
	The Cigna Group	73%
	Health Care Service Corporation (HCSC)	73%
	UnitedHealth Group	69%
	Elevance Health	66%
	Aetna	62%
	Express Scripts	61%

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Customer Loyalty for Other Health and Wellness Brands

In the Health and Wellness industry, Humana's Customer Loyalty score is rated right above Philips, and is preceded by Glossier.

COMPANY		Customer Loyalty Score
	Colgate Palmolive	85%
	Peloton	82%
	Headspace	82%
	CVS Health	80%
	Johnson & Johnson	79%
	Glossier	77%
	Humana	76%
	Philips	76%
	WW (formally Weight Watchers)	73%

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Humana Product Quality

3.3/5

Humana has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.

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Humana Product Information

Humana’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Business and Consumer Services industry rated Humana's product the highest. Reviewers from the Aerospace and Aviation industry rated Humana the lowest at 2.7.

Website: http://www.humana.com/

Company Size: 10,000+ Employees

Industry

Healthcare, Hospitals and Medicine

Quick Insights into Humana Product Quality

Humana's Product Quality score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by customers from the Professional Services industry.

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Ranked Humana Product Quality the Highest

Business and Consumer Services	4.1
36-40	4
Asian or Pacific Islander	3.9

Ranked Humana Product Quality the Lowest

66+	2.4
Less than 1 Year	2.3
Professional Services	1.5

Humana Product Quality Score by Gender

Female customers rated Humana's Product Quality score 0.1 stars higher than Male customers.

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Male

2.9/5

Female

3/5

Humana Product Quality Score by Ethnicity

Humana's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 2.6	Caucasian	2.6
Hispanic or Latino 3.6	Hispanic or Latino	3.6
African American/Black 3.5	African American/Black	3.5
Asian or Pacific Islander 3.9	Asian or Pacific Islander	3.9
Native American 3.5	Native American	3.5
Other 2.5	Other	2.5

Humana Product Quality Score by Age

Humana's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 3.2	18-25	3.2
31-35 3.4	31-35	3.4
36-40 4	36-40	4
41-45 3.9	41-45	3.9
46-50 3.3	46-50	3.3
51-55 3.4	51-55	3.4
56-60 3.2	56-60	3.2
61-65 2.4	61-65	2.4
66+ 2.4	66+	2.4

Humana Product Quality Score by Usage

Humana's Product Quality score was rated the highest by customers who have used Humana's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	2.3
1 to 2 Years	3.5
2 to 5 Years	3.1
5 to 10 Years	3
Over 10 Years	3.3

Humana Product Quality Score by Industry

Humana's Product Quality score was rated the highest by Business and Consumer Services industry customers, and the lowest by Professional Services industry customers.

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Tech	3.8
Accounting	3.3
Aerospace and Aviation	2.7
Architecture and Planning	2.5
Arts and Entertainment	3.5
Banking and Financial Services	2.3
Business and Consumer Services	4.1
Consumer Services	3.5
Education	1.6
Healthcare, Hospitals and Medicine	3.2
Insurance	3.4
Professional Services	1.5

Humana Product Quality vs. Competitors

Compared to its competitors, Humana's Product Quality score is rated right above The Cigna Group, and is preceded by Health Care Service Corporation (HCSC).

COMPANY		Product Quality Score
	Health Care Service Corporation (HCSC)	3.3/5
	Humana	3.3/5
	The Cigna Group	3/5
	UnitedHealth Group	2.9/5
	Molina Healthcare	2.9/5
	Aflac	2.8/5
	Safeway	2.5/5
	Elevance Health	2.3/5
	Aetna	1.6/5
	Express Scripts	1.5/5

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Product Quality for Other Health and Wellness Brands

In the Health and Wellness industry, Humana's Product Quality score is rated right above WW (formally Weight Watchers), and is preceded by CVS Health.

COMPANY		Product Quality Score
	Headspace	4.3/5
	Glossier	4.3/5
	Colgate Palmolive	4.2/5
	Peloton	4/5
	Johnson & Johnson	4/5
	Philips	3.8/5
	CVS Health	3.5/5
	Humana	3.3/5
	WW (formally Weight Watchers)	3.1/5

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Humana Pricing

Humana ROI & Value For Money

3.1/5

Humana has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.

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Humana Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Business and Consumer Services industry. The users from the Professional Services industry think that they had the lowest ROI from Humana.

Quick Insights into Humana ROI

Humana's ROI score was rated highest by customers ages 46-50, and rated lowest by customers from the Professional Services industry.

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Ranked Humana ROI the Highest

46-50	3.9
Business and Consumer Services	3.8
Hispanic or Latino	3.7

Ranked Humana ROI the Lowest

Other	2.4
61-65	2.2
Professional Services	1.5

Humana ROI Score by Gender

Female customers rated Humana's ROI score 0.4 stars higher than Male customers.

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Male

2.7/5

Female

3.1/5

Humana ROI Score by Ethnicity

Humana's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 2.6	Caucasian	2.6
Hispanic or Latino 3.7	Hispanic or Latino	3.7
African American/Black 3.6	African American/Black	3.6
Asian or Pacific Islander 3.6	Asian or Pacific Islander	3.6
Native American 2.5	Native American	2.5
Other 2.4	Other	2.4

Humana ROI Score by Age

Humana's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.

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Summary	Age	Score
18-25 3.2	18-25	3.2
31-35 3.7	31-35	3.7
36-40 3.8	36-40	3.8
41-45 3.8	41-45	3.8
46-50 3.9	46-50	3.9
51-55 3.1	51-55	3.1
56-60 3.2	56-60	3.2
61-65 2.2	61-65	2.2
66+ 2.3	66+	2.3

Humana ROI Score by Usage

Humana's ROI score was rated the highest by customers who have used Humana's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	2.5
1 to 2 Years	3.2
2 to 5 Years	2.8
5 to 10 Years	3.1
Over 10 Years	3.3

Humana ROI Score by Industry

Humana's ROI score was rated the highest by Business and Consumer Services industry customers, and the lowest by Professional Services industry customers.

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Tech	3.7
Accounting	3.6
Aerospace and Aviation	3.5
Architecture and Planning	2.8
Arts and Entertainment	3.5
Banking and Financial Services	2.5
Business and Consumer Services	3.8
Consumer Services	3.5
Education	1.8
Healthcare, Hospitals and Medicine	3.2
Insurance	3.3
Professional Services	1.5

Humana Pricing vs. Competitors

Compared to its competitors, Humana's ROI score is rated right above The Cigna Group, and is preceded by Health Care Service Corporation (HCSC).

COMPANY		Pricing Score
	Health Care Service Corporation (HCSC)	3.2/5
	Humana	3.1/5
	The Cigna Group	2.9/5
	UnitedHealth Group	2.9/5
	Molina Healthcare	2.9/5
	Aflac	2.7/5
	Safeway	2.3/5
	Elevance Health	2.2/5
	Express Scripts	1.6/5
	Aetna	1.5/5

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ROI for Other Health and Wellness Brands

In the Health and Wellness industry, Humana's ROI score is rated right above WW (formally Weight Watchers), and is preceded by CVS Health.

COMPANY		Pricing Score
	Peloton	4/5
	Colgate Palmolive	4/5
	Headspace	3.9/5
	Glossier	3.9/5
	Johnson & Johnson	3.9/5
	Philips	3.6/5
	CVS Health	3.4/5
	Humana	3.1/5
	WW (formally Weight Watchers)	2.8/5

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Humana Customer Satisfaction (CSAT)

Humana Customer Satisfaction (CSAT) Score

56 / 100

Humana has an overall Customer Satisfaction score of 56 rated by its users and customers.

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Very Satisfied	31%
Satisfied	25%
Neither Satisfied nor Dissatisfied	13%
Dissatisfied	8%
Very Dissatisfied	23%

Very Satisfied

31%

Satisfied

25%

Neither Satisfied nor Dissatisfied

13%

Dissatisfied

Very Dissatisfied

23%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Humana Customer Satisfaction

Humana's Customer Satisfaction score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by customers from the Professional Services industry.

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Ranked Humana Customer Satisfaction the Highest

Business and Consumer Services	100%
Asian or Pacific Islander	89%
36-40	83%

Ranked Humana Customer Satisfaction the Lowest

66+	25%
Native American	25%
Professional Services	0%

Humana Customer Satisfaction Score by Gender

Female customers rated Humana's Customer Satisfaction score 7 points higher than Male customers.

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42 / 100

Male

	Very Satisfied	22%
	Satisfied	20%
	Neither Satisfied nor Dissatisfied	15%
	Dissatisfied	8%
	Very Dissatisfied	35%

49 / 100

Female

	Very Satisfied	31%
	Satisfied	18%
	Neither Satisfied nor Dissatisfied	14%
	Dissatisfied	14%
	Very Dissatisfied	23%

Humana Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Humana's Customer Satisfaction (CSAT) score was rated 35% according to Caucasian users and customers.

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35 / 100

Very Satisfied	21%
Satisfied	14%
Neither Satisfied nor Dissatisfied	17%
Dissatisfied	15%
Very Dissatisfied	33%

Very Satisfied

21%

Satisfied

14%

Neither Satisfied nor Dissatisfied

17%

Dissatisfied

15%

Very Dissatisfied

33%

CSAT according to Hispanic or Latino

Humana's Customer Satisfaction (CSAT) score was rated 75% according to Hispanic or Latino users and customers.

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75 / 100

Very Satisfied	33%
Satisfied	42%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	9%
Very Dissatisfied	8%

Very Satisfied

33%

Satisfied

42%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to African American/Black

Humana's Customer Satisfaction (CSAT) score was rated 69% according to African American/Black users and customers.

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69 / 100

Very Satisfied	38%
Satisfied	31%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	0%
Very Dissatisfied	23%

Very Satisfied

38%

Satisfied

31%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

23%

CSAT according to Asian or Pacific Islander

Humana's Customer Satisfaction (CSAT) score was rated 89% according to Asian or Pacific Islander users and customers.

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89 / 100

Very Satisfied	67%
Satisfied	22%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	11%

Very Satisfied

67%

Satisfied

22%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

11%

CSAT according to Native American

Humana's Customer Satisfaction (CSAT) score was rated 25% according to Native American users and customers.

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25 / 100

Very Satisfied	25%
Satisfied	0%
Neither Satisfied nor Dissatisfied	25%
Dissatisfied	25%
Very Dissatisfied	25%

Very Satisfied

25%

Satisfied

Neither Satisfied nor Dissatisfied

25%

Dissatisfied

25%

Very Dissatisfied

25%

CSAT according to Other

Humana's Customer Satisfaction (CSAT) score was rated 40% according to Other users and customers.

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40 / 100

Very Satisfied	20%
Satisfied	20%
Neither Satisfied nor Dissatisfied	20%
Dissatisfied	0%
Very Dissatisfied	40%

Very Satisfied

20%

Satisfied

20%

Neither Satisfied nor Dissatisfied

20%

Dissatisfied

Very Dissatisfied

40%

Humana Customer Satisfaction Score by Age

Humana's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.

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100

Breakdown

Age

Score

18-25

50%

31-35

43%

36-40

83%

41-45

66%

46-50

62%

51-55

67%

56-60

63%

61-65

26%

66+

25%

Humana Customer Satisfaction Score by Usage

Humana's Customer Satisfaction score was rated the highest by customers who have used Humana's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	36
1 to 2 Years	49
2 to 5 Years	42
5 to 10 Years	47
Over 10 Years	59

Humana Customer Satisfaction Score by Industry

Humana's Customer Satisfaction score was rated the highest by Business and Consumer Services industry customers, and the lowest by Professional Services industry customers.

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	"title": "Humana Customer Satisfaction Score by Industry",
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	"bars": [
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			"label": "Tech",
			"groupId": 104,
			"score": 58,
			"stars": 0,
			"csatScore": 58,
			"text": "Humana's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 58
		},
		{
			"label": "Accounting",
			"groupId": 495,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Humana's Customer Satisfaction score is  rated by Accounting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Aerospace and Aviation",
			"groupId": 496,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "Humana's Customer Satisfaction score is  rated by Aerospace and Aviation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Architecture and Planning",
			"groupId": 498,
			"score": 43,
			"stars": 0,
			"csatScore": 43,
			"text": "Humana's Customer Satisfaction score is  rated by Architecture and Planning customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 43
		},
		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 60,
			"stars": 0,
			"csatScore": 60,
			"text": "Humana's Customer Satisfaction score is  rated by Arts and Entertainment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 60
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Humana's Customer Satisfaction score is  rated by Banking and Financial Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Humana's Customer Satisfaction score is  rated by Business and Consumer Services customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Humana's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 68,
			"stars": 0,
			"csatScore": 68,
			"text": "Humana's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 68
		},
		{
			"label": "Insurance",
			"groupId": 526,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "Humana's Customer Satisfaction score is  rated by Insurance customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Professional Services",
			"groupId": 549,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Humana's Customer Satisfaction score is  rated by Professional Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		}
	]
}

Tech	58
Accounting	67
Aerospace and Aviation	25
Architecture and Planning	43
Arts and Entertainment	60
Banking and Financial Services	33
Business and Consumer Services	100
Education	33
Healthcare, Hospitals and Medicine	68
Insurance	25
Professional Services	0

Humana Customer Satisfaction vs. Competitors

Compared to its competitors, Humana's Customer Satisfaction score is rated right above UnitedHealth Group, and is preceded by Health Care Service Corporation (HCSC).

COMPANY		Customer Satisfaction (CSAT) Score
	Health Care Service Corporation (HCSC)	64%
	Humana	56%
	UnitedHealth Group	49%
	The Cigna Group	48%
	Molina Healthcare	45%
	Aflac	40%
	Safeway	33%
	Elevance Health	31%
	Aetna	14%
	Express Scripts	12%

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Customer Satisfaction for Other Health and Wellness Brands

In the Health and Wellness industry, Humana's Customer Satisfaction score is rated right above WW (formally Weight Watchers), and is preceded by Peloton.

COMPANY		Customer Satisfaction (CSAT) Score
	Headspace	84%
	Colgate Palmolive	83%
	Glossier	79%
	Johnson & Johnson	78%
	Philips	74%
	CVS Health	68%
	Peloton	63%
	Humana	56%
	WW (formally Weight Watchers)	46%

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Humana Customer Service

3.2/5

Humana has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.

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About Humana's Customer Service

Address

500 West Main Street, Louisville, KY 40202

Website

http://www.humana.com/

Phone Number

(502) 580-1000

Humana's Social Links

Quick Insights into Humana Customer Service

Humana's Customer Service score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by customers from the Professional Services industry.

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Ranked Humana Customer Service the Highest

Business and Consumer Services	4.3
36-40	3.8
Asian or Pacific Islander	3.7

Ranked Humana Customer Service the Lowest

Other	2.4
61-65	2.1
Professional Services	1.5

Humana Customer Service Score by Gender

Female customers rated Humana's Customer Service score 0.5 stars higher than Male customers.

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Male

2.6/5

Female

3.1/5

Humana Customer Service Score by Ethnicity

Humana's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 2.5	Caucasian	2.5
Hispanic or Latino 3.6	Hispanic or Latino	3.6
African American/Black 3.4	African American/Black	3.4
Asian or Pacific Islander 3.7	Asian or Pacific Islander	3.7
Native American 2.4	Native American	2.4
Other 2.4	Other	2.4

Humana Customer Service Score by Age

Humana's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.

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100

Summary	Age	Customer Service Score
18-25 3.4	18-25	3.4
31-35 3.5	31-35	3.5
36-40 3.8	36-40	3.8
41-45 3.8	41-45	3.8
46-50 3.3	46-50	3.3
51-55 3.1	51-55	3.1
56-60 3.3	56-60	3.3
61-65 2.1	61-65	2.1
66+ 2.2	66+	2.2

Humana Customer Service Score by Usage

Humana's Customer Service score was rated the highest by customers who have used Humana's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	2.4
1 to 2 Years	3.2
2 to 5 Years	2.9
5 to 10 Years	3
Over 10 Years	3

Humana Customer Service Score by Industry

Humana's Customer Service score was rated the highest by Business and Consumer Services industry customers, and the lowest by Professional Services industry customers.

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Tech	3.8
Accounting	3.5
Aerospace and Aviation	3
Architecture and Planning	2.3
Arts and Entertainment	3.6
Banking and Financial Services	2.3
Business and Consumer Services	4.3
Consumer Services	3.6
Education	1.8
Healthcare, Hospitals and Medicine	3.2
Insurance	3.1
Professional Services	1.5

Humana Customer Service vs. Competitors

Compared to its competitors, Humana's Customer Service score is rated right above The Cigna Group, and is preceded by Health Care Service Corporation (HCSC).

COMPANY		Customer Service Score
	Health Care Service Corporation (HCSC)	3.6/5
	Humana	3.2/5
	The Cigna Group	3/5
	UnitedHealth Group	2.9/5
	Molina Healthcare	2.9/5
	Aflac	2.5/5
	Safeway	2.3/5
	Elevance Health	2.1/5
	Aetna	1.5/5
	Express Scripts	1.5/5

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Customer Service for Other Health and Wellness Brands

In the Health and Wellness industry, Humana's Customer Service score is rated right above WW (formally Weight Watchers), and is preceded by CVS Health.

COMPANY		Customer Service Score
	Glossier	4.2/5
	Peloton	4/5
	Colgate Palmolive	4/5
	Johnson & Johnson	4/5
	Headspace	3.9/5
	Philips	3.7/5
	CVS Health	3.7/5
	Humana	3.2/5
	WW (formally Weight Watchers)	3/5

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Humana as an Employer

4.2/5

Humana has a 4.2/5 stars for its overall company culture rated by their employees

top

10%

CEO of Humana

Jim Rechtin

In the Top 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Humana scored a 2 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Humana would recommend the brand to a friend. ENPS measures how likely Humana employees would recommend working at Humana to a friend.

Net Promoter Score

NPS Score

44%	Promoters
14%	Passive
42%	Detractors

Employee Net Promoter Score

eNPS Score

53%	Promoters
19%	Passive
28%	Detractors

Global Ranking Snapshot

Humana is ranked #300 in the Global Top 100 Brands. It ranks just behind Chubb and just ahead of Jacobs.

RANK			INDUSTRY
298	Workday	Carl Eschenbach	Tech
299	Chubb	Evan Greenberg	Business and Consumer Services
300	Humana	Jim Rechtin	Health and Wellness
301	Jacobs	Steve Demetriou	Tech
302	AIG	Brian Duperreault	Business and Consumer Services
303	California Pizza Kitchen	Jim Hyatt	Food and Beverages
304	UKG	Chris Todd	Tech

Health and Wellness Ranking Snapshot

Humana is ranked #21 in the Health and Wellness Industry. It ranks just behind Rite Aid and just ahead of VSP Vision Care.

RANK		Location
19	Mayo Clinic	Phoenix, AZ
20	Rite Aid	Harrisburg, PA
21	Humana	Louisville, KY
22	VSP Vision Care
23	iFIT	Logan, UT
24	AbbVie	Chicago, IL
25	Boston Scientific	Marlborough, MA