-19
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Molina Healthcare
Marketing or Exec? Claim Your Free Account
About Molina Healthcare's Brand
Since 1980 Molina Healthcare has been a leader in providing quality healthcare to those who depend on government assistance. Among its major competitors, Molina Healthcare is ranked in 3rd place for NPS while Humana is 1st, and Centene Corporation is 2nd.Their current market cap is $13.75B
Brand at a Glance
75%
Customer Loyalty
2.9/5
Product Quality
2.9/5
Pricing
2.9/5
Customer Service
Molina Healthcare Ranking
- #3 / 4 of its competitors
Molina Healthcare NPS
Molina Healthcare's Net Promoter Score (NPS) is a -19 with 31% Promoters, 19% Passives, and 50% Detractors. Net Promoter Score tracks whether Molina Healthcare's customers would recommend using the product based on a scale of -100 to 100.
Molina Healthcare Overall NPS
| 31% | Promoters |
|---|---|
| 19% | Passives |
| 50% | Detractors |
Molina Healthcare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 -20 | May 2024 | -20 |
Jul 2024 -20 | Jul 2024 | -20 |
Aug 2024 -19 | Aug 2024 | -19 |
Oct 2024 -19 | Oct 2024 | -19 |
Jan 2025 -21 | Jan 2025 | -21 |
Feb 2025 -20 | Feb 2025 | -20 |
Mar 2025 -20 | Mar 2025 | -20 |
May 2025 -19 | May 2025 | -19 |
Jun 2025 -19 | Jun 2025 | -19 |
Aug 2025 -21 | Aug 2025 | -21 |
Dec 2025 -21 | Dec 2025 | -21 |
Jan 2026 -21 | Jan 2026 | -21 |
How Other Brands Compare
Molina Healthcare is ranked third for NPS among its competitors. Humana and Centene Corporation come in first and second, with Magellan Health coming in at #4. Among those competitors, it is the third most valued company behind Humana.
Molina Healthcare |  Humana |  Centene Corporation |  Magellan Health | |
| Global Ranking | #- | #300 | #- | #- |
| NPS | -19 | 2 | -7 | -40 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $13.75B | $53.34B | $36.79B | $2.39B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Molina Healthcare NPS by Gender
Male customers rated Molina Healthcare's NPS 13 points higher than Female customers.
Male
-26
Molina Healthcare's NPS was rated -26 by Male customers on Comparably.
27%
Promoters
20%
Passives
53%
Detractors
Female
-39
Molina Healthcare's NPS was rated -39 by Female customers on Comparably.
24%
Promoters
13%
Passives
63%
Detractors
Molina Healthcare NPS by Ethnicity
Molina Healthcare's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -32 | Caucasian | -32 |
Hispanic or Latino -34 | Hispanic or Latino | -34 |
African American/Black -20 | African American/Black | -20 |
Asian or Pacific Islander 67 | Asian or Pacific Islander | 67 |
Native American -33 | Native American | -33 |
Other -100 | Other | -100 |
Molina Healthcare NPS by Age
Molina Healthcare's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
Molina Healthcare NPS by Usage
Molina Healthcare's NPS was rated the highest by customers who have used Molina Healthcare's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -72 | Less than 1 Year | -72 |
1 to 2 Years -25 | 1 to 2 Years | -25 |
5 to 10 Years -9 | 5 to 10 Years | -9 |
Molina Healthcare NPS vs. Competitors
Compared to its competitors, Molina Healthcare's NPS is rated right above L.A. Care Health Plan, and is preceded by Centene Corporation.
| COMPANY | NPS Score | |
|---|---|---|
| Humana | 2 |
 | VALUEOPTIONS INC. | N/A |
 | So-net | N/A |
| Centene Corporation | -7 |
| Molina Healthcare | -19 |
 | L.A. Care Health Plan | -19 |
 | DIGNITY HEALTH | -25 |
| Magellan Health | -40 |
Molina Healthcare Customer Reviews
Out of the 6 Molina Healthcare customer reviews 1 was positive and 5 were constructive. Molina Healthcare customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Molina Healthcare Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Molina Healthcare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Molina Healthcare Customer Loyalty Score by Gender
Female customers rated Molina Healthcare's Customer Loyalty score 2% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Molina Healthcare.
Male
70%
Yes
Female
72%
Yes
Molina Healthcare Customer Loyalty Score by Ethnicity
Molina Healthcare's Customer Loyalty score was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Molina Healthcare.
72
out of 100
Caucasian
40
out of 100
Hispanic or Latino
82
out of 100
African American/Black
70
out of 100
Asian or Pacific Islander
70
out of 100
Native American
85
out of 100
Other
Molina Healthcare Customer Loyalty Score by Age
Molina Healthcare's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Molina Healthcare.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 70% | 26-30 | 70% |
41-45 82% | 41-45 | 82% |
46-50 70% | 46-50 | 70% |
56-60 61% | 56-60 | 61% |
61-65 55% | 61-65 | 55% |
66+ 70% | 66+ | 70% |
Molina Healthcare Customer Loyalty Score by Usage
Molina Healthcare's Customer Loyalty score was rated the highest by customers who have used Molina Healthcare's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Molina Healthcare Customer Loyalty Score by Industry
Molina Healthcare's Customer Loyalty score was rated the highest by Arts and Entertainment industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Molina Healthcare Customer Loyalty vs. Competitors
Compared to its competitors, Molina Healthcare's Customer Loyalty score is rated right above Centene Corporation, and is preceded by Humana.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Humana | 76% |
| Molina Healthcare | 75% |
| Centene Corporation | 69% |
| DIGNITY HEALTH | 57% |
| L.A. Care Health Plan | 56% |
| Magellan Health | 46% |
| VALUEOPTIONS INC. | N/A |
| So-net | N/A |
Unlock Molina Healthcare Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Molina Healthcare Customer Loyalty vs. Competitors data and gain insights into your customers today.
Molina Healthcare Product Quality
2.9/5
Molina Healthcare has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Molina Healthcare's overall Product Quality score rated by its users and customers.
Molina Healthcare Product Information
Molina Healthcare’s product quality score is a 2.9 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Molina Healthcare's product the highest. Reviewers from the Tech industry rated Molina Healthcare the lowest at 1.5.
- Company Size
- 10,000+ Employees
Industry
Healthcare, Hospitals and Medicine
Quick Insights into Molina Healthcare Product Quality
Molina Healthcare's Product Quality score was rated highest by customers ages 46-50, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Molina Healthcare's Product Quality.
Ranked Molina Healthcare Product Quality the Highest
Ranked Molina Healthcare Product Quality the Lowest
Molina Healthcare Product Quality Score by Gender
Male customers rated Molina Healthcare's Product Quality score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Molina Healthcare.
Male
2.7/5
Female
2.4/5
Molina Healthcare Product Quality Score by Ethnicity
Molina Healthcare's Product Quality score was rated the highest by Native American customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Molina Healthcare.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Hispanic or Latino 2 | Hispanic or Latino | 2 |
African American/Black 3.2 | African American/Black | 3.2 |
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
Native American 3.8 | Native American | 3.8 |
Other 1.5 | Other | 1.5 |
Molina Healthcare Product Quality Score by Age
Molina Healthcare's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Molina Healthcare.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2.3 | 26-30 | 2.3 |
41-45 2.5 | 41-45 | 2.5 |
46-50 4.3 | 46-50 | 4.3 |
56-60 2.2 | 56-60 | 2.2 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.4 | 66+ | 2.4 |
Molina Healthcare Product Quality Score by Usage
Molina Healthcare's Product Quality score was rated the highest by customers who have used Molina Healthcare's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Molina Healthcare Product Quality Score by Industry
Molina Healthcare's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Molina Healthcare Product Quality vs. Competitors
Compared to its competitors, Molina Healthcare's Product Quality score is rated right above DIGNITY HEALTH, and is preceded by Centene Corporation.
| COMPANY | Product Quality Score | |
|---|---|---|
| Humana | 3.3/5 |
| Centene Corporation | 3.1/5 |
| Molina Healthcare | 2.9/5 |
| DIGNITY HEALTH | 2.9/5 |
| L.A. Care Health Plan | 2.8/5 |
| Magellan Health | 2.2/5 |
| VALUEOPTIONS INC. | N/A |
| So-net | N/A |
Unlock Molina Healthcare Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Molina Healthcare Product Quality vs. Competitors data and gain insights into your customers today.
Molina Healthcare Pricing
Molina Healthcare ROI & Value For Money
2.9/5
Molina Healthcare has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Molina Healthcare's overall ROI score rated by its users and customers.
Molina Healthcare Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Tech industry think that they had the lowest ROI from Molina Healthcare.
Quick Insights into Molina Healthcare ROI
Molina Healthcare's ROI score was rated highest by customers ages 46-50, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Molina Healthcare's ROI score.
Ranked Molina Healthcare ROI the Highest
Ranked Molina Healthcare ROI the Lowest
Molina Healthcare ROI Score by Gender
Male customers rated Molina Healthcare's ROI score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Molina Healthcare.
Male
2.7/5
Female
2.5/5
Molina Healthcare ROI Score by Ethnicity
Molina Healthcare's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Molina Healthcare.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Hispanic or Latino 2 | Hispanic or Latino | 2 |
African American/Black 3.7 | African American/Black | 3.7 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Native American 3.3 | Native American | 3.3 |
Other 1.5 | Other | 1.5 |
Molina Healthcare ROI Score by Age
Molina Healthcare's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Molina Healthcare.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.8 | 26-30 | 3.8 |
41-45 2.2 | 41-45 | 2.2 |
46-50 4.6 | 46-50 | 4.6 |
56-60 2.3 | 56-60 | 2.3 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.4 | 66+ | 2.4 |
Molina Healthcare ROI Score by Usage
Molina Healthcare's ROI score was rated the highest by customers who have used Molina Healthcare's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Molina Healthcare ROI Score by Industry
Molina Healthcare's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Molina Healthcare Pricing vs. Competitors
Compared to its competitors, Molina Healthcare's ROI score is rated right above DIGNITY HEALTH, and is preceded by Centene Corporation.
| COMPANY | Pricing Score | |
|---|---|---|
| Humana | 3.1/5 |
| L.A. Care Health Plan | 3.1/5 |
| Centene Corporation | 2.9/5 |
| Molina Healthcare | 2.9/5 |
| DIGNITY HEALTH | 2.6/5 |
| Magellan Health | 1.9/5 |
| VALUEOPTIONS INC. | N/A |
| So-net | N/A |
Unlock Molina Healthcare ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Molina Healthcare ROI vs. Competitors data and gain insights into your customers today.
Molina Healthcare Customer Satisfaction (CSAT)
Molina Healthcare Customer Satisfaction (CSAT) Score
45 / 100
Molina Healthcare has an overall Customer Satisfaction score of 45 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
30%
Satisfied
15%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
7%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Molina Healthcare Customer Satisfaction
Molina Healthcare's Customer Satisfaction score was rated highest by customers ages 46-50, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Molina Healthcare's Customer Satisfaction.
Ranked Molina Healthcare Customer Satisfaction the Highest
Ranked Molina Healthcare Customer Satisfaction the Lowest
Molina Healthcare Customer Satisfaction Score by Gender
Male customers rated Molina Healthcare's Customer Satisfaction score 20 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Molina Healthcare.
46 / 100
MaleVery Satisfied | 23% | |
|---|---|---|
Satisfied | 23% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 0% | |
Very Dissatisfied | 46% |
26 / 100
FemaleVery Satisfied | 13% | |
|---|---|---|
Satisfied | 13% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 7% | |
Very Dissatisfied | 53% |
Molina Healthcare Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Molina Healthcare's Customer Satisfaction (CSAT) score was rated 38% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Molina Healthcare.
38 / 100
Very Satisfied
15%
Satisfied
23%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
46%
CSAT according to Hispanic or Latino
Molina Healthcare's Customer Satisfaction (CSAT) score was rated 0% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Molina Healthcare.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to African American/Black
Molina Healthcare's Customer Satisfaction (CSAT) score was rated 60% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Molina Healthcare.
60 / 100
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
CSAT according to Asian or Pacific Islander
Molina Healthcare's Customer Satisfaction (CSAT) score was rated 66% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Molina Healthcare.
66 / 100
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
34%
CSAT according to Native American
Molina Healthcare's Customer Satisfaction (CSAT) score was rated 33% according to Native American users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Molina Healthcare.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
CSAT according to Other
Molina Healthcare's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Molina Healthcare.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
80%
Molina Healthcare Customer Satisfaction Score by Age
Molina Healthcare's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Molina Healthcare.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 33% | |||||||||||||||
| 41-45 | 25% | |||||||||||||||
| 46-50 | 100% | |||||||||||||||
| 56-60 | 14% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 60% |
Molina Healthcare Customer Satisfaction Score by Usage
Molina Healthcare's Customer Satisfaction score was rated the highest by customers who have used Molina Healthcare's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Molina Healthcare Customer Satisfaction Score by Industry
Molina Healthcare's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Molina Healthcare Customer Satisfaction Score by Industry",
"text": "Molina Healthcare's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Molina Healthcare's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Accounting",
"groupId": 495,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Molina Healthcare's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Molina Healthcare's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 40,
"stars": 0,
"csatScore": 40,
"text": "Molina Healthcare's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 40
}
]
}Molina Healthcare Customer Satisfaction vs. Competitors
Compared to its competitors, Molina Healthcare's Customer Satisfaction score is rated right above L.A. Care Health Plan, and is preceded by Centene Corporation.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Humana | 56% |
| DIGNITY HEALTH | 52% |
| Centene Corporation | 51% |
| Molina Healthcare | 45% |
| L.A. Care Health Plan | 34% |
| Magellan Health | 32% |
| VALUEOPTIONS INC. | 0% |
| So-net | 0% |
Unlock Molina Healthcare Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Molina Healthcare Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Molina Healthcare Customer Service
2.9/5
Molina Healthcare has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Molina Healthcare's overall Customer Service score rated by its users and customers.
About Molina Healthcare's Customer Service
Address
200 Oceangate, Suite 100, Long Beach, CA 90802
Website
http://www.molinahealthcare.com
Phone Number
888-562-5442
Quick Insights into Molina Healthcare Customer Service
Molina Healthcare's Customer Service score was rated highest by customers ages 46-50, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Molina Healthcare's Customer Service score.
Ranked Molina Healthcare Customer Service the Highest
Ranked Molina Healthcare Customer Service the Lowest
Molina Healthcare Customer Service Score by Gender
Male customers rated Molina Healthcare's Customer Service score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Molina Healthcare.
Male
2.7/5
Female
2.5/5
Molina Healthcare Customer Service Score by Ethnicity
Molina Healthcare's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Molina Healthcare.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Hispanic or Latino 1.8 | Hispanic or Latino | 1.8 |
African American/Black 3.4 | African American/Black | 3.4 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Native American 3.5 | Native American | 3.5 |
Other 1.5 | Other | 1.5 |
Molina Healthcare Customer Service Score by Age
Molina Healthcare's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Molina Healthcare.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4 | 26-30 | 4 |
41-45 2.2 | 41-45 | 2.2 |
46-50 4.6 | 46-50 | 4.6 |
56-60 2.1 | 56-60 | 2.1 |
61-65 1.6 | 61-65 | 1.6 |
66+ 2.5 | 66+ | 2.5 |
Molina Healthcare Customer Service Score by Usage
Molina Healthcare's Customer Service score was rated the highest by customers who have used Molina Healthcare's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Molina Healthcare Customer Service Score by Industry
Molina Healthcare's Customer Service score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Molina Healthcare Customer Service vs. Competitors
Compared to its competitors, Molina Healthcare's Customer Service score is rated right above DIGNITY HEALTH, and is preceded by Centene Corporation.
| COMPANY | Customer Service Score | |
|---|---|---|
| Humana | 3.2/5 |
| L.A. Care Health Plan | 3/5 |
| Centene Corporation | 2.9/5 |
| Molina Healthcare | 2.9/5 |
| DIGNITY HEALTH | 2.6/5 |
| Magellan Health | 1.8/5 |
| VALUEOPTIONS INC. | N/A |
| So-net | N/A |
Unlock Molina Healthcare Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Molina Healthcare Customer Service vs. Competitors data and gain insights into your customers today.
Molina Healthcare as an Employer
2.8/5
Molina Healthcare has a 2.8/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Molina Healthcare scored a -19 for Net Promoter Score and a -24 for Employee Net Promoter Score. NPS gauges how likely a customer of Molina Healthcare would recommend the brand to a friend. ENPS measures how likely Molina Healthcare employees would recommend working at Molina Healthcare to a friend.
Net Promoter Score
-19
NPS Score
| 31% | Promoters |
|---|---|
| 19% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-24
eNPS Score
| 31% | Promoters |
|---|---|
| 14% | Passive |
| 55% | Detractors |
