DIGNITY HEALTH NPS & Customer Reviews

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DIGNITY HEALTH

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DIGNITY HEALTH

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About DIGNITY HEALTH's Brand

The common good needs a champion. Health care careers need compassion, like never before. Our communities and families around the country need humankindness that we are ready to provide. Each day, our people deliver acts of compassion to those in need without exception or exclusion. We believe that the healing power of humanity occurs when you bring talented and passionate people together. With our combined resources, we offer some of the most amazing health care career opportunities available. If you’re a health care professional, we invite you to explore and pursue a career in humankindness. Humankindness is practiced here. Dignity Health is a non-pro?t, Catholic health system dedicated to advancing health for all people. With approximately 150,000 employees and 25,000 physicians and advanced practice clinicians, Dignity Health operates 142 hospitals and 700+ care sites across 21 states. Among its major competitors, DIGNITY HEALTH is ranked in 5th place for NPS while Stanford health care is 1st, and Mayo Clinic is 2nd. Overall, DIGNITY HEALTH has a neutral social sentiment, when analyzing social media channels and online mentions.

Brand at a Glance

57%

Customer Loyalty

2.9/5

Product Quality

2.6/5

Pricing

2.6/5

Customer Service

DIGNITY HEALTH Ranking

^#4 / 4 of its competitors

DIGNITY HEALTH NPS

DIGNITY HEALTH's Net Promoter Score (NPS) is a -25 with 30% Promoters, 15% Passives, and 55% Detractors. Net Promoter Score tracks whether DIGNITY HEALTH's customers would recommend using the product based on a scale of -100 to 100.

DIGNITY HEALTH Overall NPS

-25

NPS

30%	Promoters
15%	Passives
55%	Detractors

DIGNITY HEALTH NPS Trend

-100

-50

100

Summary	Date	Score
Dec 2023 -21	Dec 2023	-21
Jan 2024 -24	Jan 2024	-24
Feb 2024 -24	Feb 2024	-24
Mar 2024 -26	Mar 2024	-26
Jun 2024 -26	Jun 2024	-26
Jul 2024 -26	Jul 2024	-26
Aug 2024 -28	Aug 2024	-28
Sep 2024 -27	Sep 2024	-27
Oct 2024 -26	Oct 2024	-26
Jan 2025 -24	Jan 2025	-24
Oct 2025 -26	Oct 2025	-26
Dec 2025 -26	Dec 2025	-26

How Other Brands Compare

DIGNITY HEALTH is ranked #4 for NPS among its competitors. Mayo Clinic and Molina Healthcare come in first and second, with LHC Group coming in at third.

	DIGNITY HEALTH	Mayo Clinic	Molina Healthcare	LHC Group
Global Ranking	#-	#229	#-	#-
NPS	-25	18	-19	-19
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	Neutral	-	Neutral
Valuation Updated every 24 hours for public companies	-	$156.98M	$13.75B	$6.09B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

DIGNITY HEALTH NPS by Gender

Male customers rated DIGNITY HEALTH's NPS 10 points higher than Female customers.

Male

-20

DIGNITY HEALTH's NPS was rated -20 by Male customers on Comparably.

40%

Promoters

Passives

60%

Detractors

Female

-30

DIGNITY HEALTH's NPS was rated -30 by Female customers on Comparably.

25%

Promoters

20%

Passives

55%

Detractors

DIGNITY HEALTH NPS by Ethnicity

DIGNITY HEALTH's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -36	Caucasian	-36
Other -60	Other	-60

DIGNITY HEALTH NPS by Age

DIGNITY HEALTH's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 26-30.

100

Summary

Age

Promoters

Passives

Detractors

26-30

25%

75%

36-40

33%

34%

33%

41-45

67%

33%

61-65

33%

67%

66+

11%

78%

DIGNITY HEALTH NPS by Usage

DIGNITY HEALTH's NPS was rated the highest by customers who have used DIGNITY HEALTH's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -33	Less than 1 Year	-33
1 to 2 Years -28	1 to 2 Years	-28
2 to 5 Years 0	2 to 5 Years	0
5 to 10 Years -66	5 to 10 Years	-66
Over 10 Years -23	Over 10 Years	-23

DIGNITY HEALTH NPS vs. Competitors

Compared to its competitors, DIGNITY HEALTH's NPS is rated right above Banner Health, and is preceded by LHC Group.

COMPANY		NPS Score
	Stanford health care	20
	Mayo Clinic	18
	Molina Healthcare	-19
	LHC Group	-19
	DIGNITY HEALTH	-25
	Banner Health	-27
	Catholic Health Initiatives	-58
	HCR ManorCare	-71

DIGNITY HEALTH Customer Reviews

Out of the 7 DIGNITY HEALTH customer reviews 3 were positive and 4 were constructive. DIGNITY HEALTH customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

DIGNITY HEALTH Customer Loyalty

57%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

57% of DIGNITY HEALTH users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

57%

43%

DIGNITY HEALTH Customer Loyalty Score by Gender

DIGNITY HEALTH's Customer Loyalty score was rated 60 by both Female and Male customers on Comparably.

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Male

60%

Yes

Female

60%

Yes

DIGNITY HEALTH Customer Loyalty Score by Ethnicity

DIGNITY HEALTH's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Other

DIGNITY HEALTH Customer Loyalty Score by Age

DIGNITY HEALTH's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 26-30.

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20%

40%

60%

80%

100%

Summary	Age	Score
26-30 33%	26-30	33%
36-40 55%	36-40	55%
41-45 100%	41-45	100%
61-65 70%	61-65	70%
66+ 55%	66+	55%

DIGNITY HEALTH Customer Loyalty Score by Usage

DIGNITY HEALTH's Customer Loyalty score was rated the highest by customers who have used DIGNITY HEALTH's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	25%
1 to 2 Years	61%
2 to 5 Years	64%
5 to 10 Years	40%
Over 10 Years	89%

DIGNITY HEALTH Customer Loyalty Score by Industry

DIGNITY HEALTH's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.

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Tech	10%
Education	55%
Healthcare, Hospitals and Medicine	70%

DIGNITY HEALTH Customer Loyalty vs. Competitors

Compared to its competitors, DIGNITY HEALTH's Customer Loyalty score is rated right above HCR ManorCare, and is preceded by Banner Health.

COMPANY		Customer Loyalty Score
	LHC Group	83%
	Mayo Clinic	77%
	Molina Healthcare	75%
	Stanford health care	74%
	Catholic Health Initiatives	65%
	Banner Health	63%
	DIGNITY HEALTH	57%
	HCR ManorCare	57%

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DIGNITY HEALTH Product Quality

2.9/5

DIGNITY HEALTH has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.

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DIGNITY HEALTH Product Information

DIGNITY HEALTH’s product quality score is a 2.9 out of 5 as rated by its users and customers. Reviewers from the Education industry rated DIGNITY HEALTH's product the highest. Reviewers from the Tech industry rated DIGNITY HEALTH the lowest at 1.6.

Website: http://dignityhealth.org

Company Size: 10,000+ Employees

Industry

Healthcare, Hospitals and Medicine

Quick Insights into DIGNITY HEALTH Product Quality

DIGNITY HEALTH's Product Quality score was rated highest by customers ages 41-45, and rated lowest by customers ages 66+.

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Ranked DIGNITY HEALTH Product Quality the Highest

41-45	3.5
Education	2.7
Male	2.7

Ranked DIGNITY HEALTH Product Quality the Lowest

Tech	1.6
5 to 10 Years	1.5
66+	1.5

DIGNITY HEALTH Product Quality Score by Gender

Male customers rated DIGNITY HEALTH's Product Quality score 0.5 stars higher than Female customers.

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Male

2.7/5

Female

2.2/5

DIGNITY HEALTH Product Quality Score by Ethnicity

DIGNITY HEALTH's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 2.2	Caucasian	2.2
Other 1.6	Other	1.6

DIGNITY HEALTH Product Quality Score by Age

DIGNITY HEALTH's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.

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Summary	Age	Score
26-30 1.6	26-30	1.6
36-40 3.1	36-40	3.1
41-45 3.5	41-45	3.5
61-65 2.3	61-65	2.3
66+ 1.5	66+	1.5

DIGNITY HEALTH Product Quality Score by Usage

DIGNITY HEALTH's Product Quality score was rated the highest by customers who have used DIGNITY HEALTH's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	2.4
1 to 2 Years	2.2
2 to 5 Years	2.5
5 to 10 Years	1.5
Over 10 Years	2.7

DIGNITY HEALTH Product Quality Score by Industry

DIGNITY HEALTH's Product Quality score was rated the highest by Education industry customers, and the lowest by Tech industry customers.

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Tech	1.6
Education	2.7
Healthcare, Hospitals and Medicine	2.3

DIGNITY HEALTH Product Quality vs. Competitors

Compared to its competitors, DIGNITY HEALTH's Product Quality score is rated right above Catholic Health Initiatives, and is preceded by Molina Healthcare.

COMPANY		Product Quality Score
	Mayo Clinic	3.8/5
	Stanford health care	3.6/5
	LHC Group	3.5/5
	Molina Healthcare	2.9/5
	DIGNITY HEALTH	2.9/5
	Catholic Health Initiatives	2.7/5
	Banner Health	2.6/5
	HCR ManorCare	1.6/5

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DIGNITY HEALTH Pricing

DIGNITY HEALTH ROI & Value For Money

2.6/5

DIGNITY HEALTH has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.

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DIGNITY HEALTH Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry. The users from the Tech industry think that they had the lowest ROI from DIGNITY HEALTH.

Quick Insights into DIGNITY HEALTH ROI

DIGNITY HEALTH's ROI score was rated highest by customers ages 36-40, and rated lowest by customers from the Tech industry.

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Ranked DIGNITY HEALTH ROI the Highest

36-40	3.1
2 to 5 Years	2.9
Male	2.8

Ranked DIGNITY HEALTH ROI the Lowest

66+	1.5
Other	1.5
Tech	1.5

DIGNITY HEALTH ROI Score by Gender

Male customers rated DIGNITY HEALTH's ROI score 0.7 stars higher than Female customers.

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Male

2.8/5

Female

2.1/5

DIGNITY HEALTH ROI Score by Ethnicity

DIGNITY HEALTH's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 2.2	Caucasian	2.2
Other 1.5	Other	1.5

DIGNITY HEALTH ROI Score by Age

DIGNITY HEALTH's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.

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Summary	Age	Score
26-30 1.5	26-30	1.5
36-40 3.1	36-40	3.1
41-45 3.1	41-45	3.1
61-65 2.3	61-65	2.3
66+ 1.5	66+	1.5

DIGNITY HEALTH ROI Score by Usage

DIGNITY HEALTH's ROI score was rated the highest by customers who have used DIGNITY HEALTH's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	2.1
1 to 2 Years	2.3
2 to 5 Years	2.9
5 to 10 Years	1.5
Over 10 Years	2.5

DIGNITY HEALTH ROI Score by Industry

DIGNITY HEALTH's ROI score was rated the highest by Education industry customers, and the lowest by Tech industry customers.

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Tech	1.5
Education	2.4
Healthcare, Hospitals and Medicine	2.3

DIGNITY HEALTH Pricing vs. Competitors

Compared to its competitors, DIGNITY HEALTH's ROI score is rated right above Banner Health, and is preceded by LHC Group.

COMPANY		Pricing Score
	Mayo Clinic	3.5/5
	Stanford health care	3.3/5
	Molina Healthcare	2.9/5
	LHC Group	2.9/5
	DIGNITY HEALTH	2.6/5
	Banner Health	2.4/5
	Catholic Health Initiatives	2/5
	HCR ManorCare	1.5/5

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DIGNITY HEALTH Customer Satisfaction (CSAT)

DIGNITY HEALTH Customer Satisfaction (CSAT) Score

52 / 100

DIGNITY HEALTH has an overall Customer Satisfaction score of 52 rated by its users and customers.

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Very Satisfied	36%
Satisfied	16%
Neither Satisfied nor Dissatisfied	5%
Dissatisfied	12%
Very Dissatisfied	31%

Very Satisfied

36%

Satisfied

16%

Neither Satisfied nor Dissatisfied

Dissatisfied

12%

Very Dissatisfied

31%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into DIGNITY HEALTH Customer Satisfaction

DIGNITY HEALTH's Customer Satisfaction score was rated highest by customers ages 36-40, and rated lowest by customers ages 66+.

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Ranked DIGNITY HEALTH Customer Satisfaction the Highest

36-40	75%
Male	50%
Over 10 Years	43%

Ranked DIGNITY HEALTH Customer Satisfaction the Lowest

Female	23%
5 to 10 Years	20%
66+	15%

DIGNITY HEALTH Customer Satisfaction Score by Gender

Male customers rated DIGNITY HEALTH's Customer Satisfaction score 27 points higher than Female customers.

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50 / 100

Male

	Very Satisfied	50%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	12%
	Very Dissatisfied	38%

23 / 100

Female

	Very Satisfied	8%
	Satisfied	15%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	23%
	Very Dissatisfied	54%

DIGNITY HEALTH Customer Satisfaction Score by Ethnicity

Caucasian
31%

CSAT according to Caucasian

DIGNITY HEALTH's Customer Satisfaction (CSAT) score was rated 31% according to Caucasian users and customers.

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31 / 100

Very Satisfied	25%
Satisfied	6%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	19%
Very Dissatisfied	50%

Very Satisfied

25%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

19%

Very Dissatisfied

50%

DIGNITY HEALTH Customer Satisfaction Score by Age

DIGNITY HEALTH's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.

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100

Breakdown

Age

Score

36-40

75%

61-65

33%

66+

15%

DIGNITY HEALTH Customer Satisfaction Score by Usage

DIGNITY HEALTH's Customer Satisfaction score was rated the highest by customers who have used DIGNITY HEALTH's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	25
1 to 2 Years	34
2 to 5 Years	33
5 to 10 Years	20
Over 10 Years	43

DIGNITY HEALTH Customer Satisfaction Score by Industry

DIGNITY HEALTH's Customer Satisfaction score was rated 33 points by both Education and Healthcare, Hospitals and Medicine industry customers.

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Education	33
Healthcare, Hospitals and Medicine	33

DIGNITY HEALTH Customer Satisfaction vs. Competitors

Compared to its competitors, DIGNITY HEALTH's Customer Satisfaction score is rated right above Molina Healthcare, and is preceded by Mayo Clinic.

COMPANY		Customer Satisfaction (CSAT) Score
	Stanford health care	72%
	LHC Group	63%
	Mayo Clinic	62%
	DIGNITY HEALTH	52%
	Molina Healthcare	45%
	Banner Health	38%
	Catholic Health Initiatives	37%
	HCR ManorCare	17%

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DIGNITY HEALTH Customer Service

2.6/5

DIGNITY HEALTH has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.

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About DIGNITY HEALTH's Customer Service

Address

185 Berry St, California City, CA 94107

Website

http://dignityhealth.org

Phone Number

6024067197

DIGNITY HEALTH's Social Links

Quick Insights into DIGNITY HEALTH Customer Service

DIGNITY HEALTH's Customer Service score was rated highest by customers ages 41-45, and rated lowest by customers from the Tech industry.

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Ranked DIGNITY HEALTH Customer Service the Highest

41-45	3.5
2 to 5 Years	2.9
Education	2.7

Ranked DIGNITY HEALTH Customer Service the Lowest

66+	1.5
Other	1.5
Tech	1.5

DIGNITY HEALTH Customer Service Score by Gender

Male customers rated DIGNITY HEALTH's Customer Service score 0.5 stars higher than Female customers.

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Male

2.7/5

Female

2.2/5

DIGNITY HEALTH Customer Service Score by Ethnicity

DIGNITY HEALTH's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 2.2	Caucasian	2.2
Other 1.5	Other	1.5

DIGNITY HEALTH Customer Service Score by Age

DIGNITY HEALTH's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.

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100

Summary	Age	Customer Service Score
26-30 1.5	26-30	1.5
36-40 3.1	36-40	3.1
41-45 3.5	41-45	3.5
61-65 2.3	61-65	2.3
66+ 1.5	66+	1.5

DIGNITY HEALTH Customer Service Score by Usage

DIGNITY HEALTH's Customer Service score was rated the highest by customers who have used DIGNITY HEALTH's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	2.3
1 to 2 Years	2.3
2 to 5 Years	2.9
5 to 10 Years	1.5
Over 10 Years	2.6

DIGNITY HEALTH Customer Service Score by Industry

DIGNITY HEALTH's Customer Service score was rated the highest by Education industry customers, and the lowest by Tech industry customers.

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Tech	1.5
Education	2.7
Healthcare, Hospitals and Medicine	2.1

DIGNITY HEALTH Customer Service vs. Competitors

Compared to its competitors, DIGNITY HEALTH's Customer Service score is rated right above Banner Health, and is preceded by Molina Healthcare.

COMPANY		Customer Service Score
	Mayo Clinic	3.7/5
	Stanford health care	3.4/5
	LHC Group	3.2/5
	Molina Healthcare	2.9/5
	DIGNITY HEALTH	2.6/5
	Banner Health	2.4/5
	Catholic Health Initiatives	1.7/5
	HCR ManorCare	1.5/5

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DIGNITY HEALTH as an Employer

3.2/5

DIGNITY HEALTH has a 3.2/5 stars for its overall company culture rated by their employees

bottom

35%

CEO of DIGNITY HEALTH

Lloyd H. Dean

In the Bottom 35% of Similar Sized Companies on Comparably.

Consumer vs. Employees

DIGNITY HEALTH scored a -25 for Net Promoter Score and a -2 for Employee Net Promoter Score. NPS gauges how likely a customer of DIGNITY HEALTH would recommend the brand to a friend. ENPS measures how likely DIGNITY HEALTH employees would recommend working at DIGNITY HEALTH to a friend.

Net Promoter Score

-25

NPS Score

30%	Promoters
15%	Passive
55%	Detractors

Employee Net Promoter Score

-2

eNPS Score

39%	Promoters
20%	Passive
41%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail

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