-71
NPS
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HCR ManorCare
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About HCR ManorCare's Brand
HCR ManorCare, Inc. is a leading provider of short-term post-acute and long-term care. Among its major competitors, HCR ManorCare is ranked in 7th place for NPS while Acadia Healthcare is 1st, and Kaiser Permanente is 2nd.
Brand at a Glance
57%
Customer Loyalty
1.6/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
HCR ManorCare Ranking
- #4 / 4 of its competitors
HCR ManorCare NPS
HCR ManorCare's Net Promoter Score (NPS) is a -71 with 12% Promoters, 5% Passives, and 83% Detractors. Net Promoter Score tracks whether HCR ManorCare's customers would recommend using the product based on a scale of -100 to 100.
HCR ManorCare Overall NPS
| 12% | Promoters |
|---|---|
| 5% | Passives |
| 83% | Detractors |
HCR ManorCare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 -71 | Mar 2023 | -71 |
Apr 2023 -71 | Apr 2023 | -71 |
Jul 2023 -71 | Jul 2023 | -71 |
Aug 2023 -73 | Aug 2023 | -73 |
Nov 2023 -73 | Nov 2023 | -73 |
Dec 2023 -72 | Dec 2023 | -72 |
Jan 2024 -72 | Jan 2024 | -72 |
Apr 2024 -72 | Apr 2024 | -72 |
May 2024 -70 | May 2024 | -70 |
Jun 2024 -70 | Jun 2024 | -70 |
Mar 2025 -70 | Mar 2025 | -70 |
Nov 2025 -72 | Nov 2025 | -72 |
How Other Brands Compare
HCR ManorCare is ranked #4 for NPS among its competitors. Acadia Healthcare and Kaiser Permanente come in first and second, with Select Medical coming in at third.
HCR ManorCare |  Kaiser Permanente |  Select Medical |  Acadia Healthcare | |
| Global Ranking | #- | #188 | #- | #- |
| NPS | -71 | 1 | -27 | 10 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | - | $4.65B | $4.61B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HCR ManorCare NPS by Gender
Male customers rated HCR ManorCare's NPS 1 points higher than Female customers.
Male
-85
HCR ManorCare's NPS was rated -85 by Male customers on Comparably.
0%
Promoters
15%
Passives
85%
Detractors
Female
-86
HCR ManorCare's NPS was rated -86 by Female customers on Comparably.
7%
Promoters
0%
Passives
93%
Detractors
HCR ManorCare NPS by Ethnicity
HCR ManorCare's NPS was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -80 | Caucasian | -80 |
African American/Black -100 | African American/Black | -100 |
HCR ManorCare NPS by Age
HCR ManorCare's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
HCR ManorCare NPS by Usage
HCR ManorCare's NPS was rated the highest by customers who have used HCR ManorCare's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -90 | Less than 1 Year | -90 |
2 to 5 Years -86 | 2 to 5 Years | -86 |
HCR ManorCare NPS vs. Competitors
Compared to its competitors, HCR ManorCare's NPS is rated right below Addus Homecare.
| COMPANY | NPS Score | |
|---|---|---|
| Acadia Healthcare | 10 |
| Kaiser Permanente | 1 |
 | Kindred Healthcare | -22 |
 | DIGNITY HEALTH | -25 |
| Select Medical | -27 |
 | Addus Homecare | -58 |
| HCR ManorCare | -71 |
HCR ManorCare Customer Reviews
Out of the 2 HCR ManorCare customer reviews 1 was positive and 1 was constructive. HCR ManorCare customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
HCR ManorCare Customer Loyalty
57%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
57% of HCR ManorCare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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HCR ManorCare Customer Loyalty Score by Gender
Female customers rated HCR ManorCare's Customer Loyalty score 3% higher than Male customers.
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Male
52%
Yes
Female
55%
Yes
HCR ManorCare Customer Loyalty Score by Ethnicity
HCR ManorCare's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
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55
out of 100
Caucasian
70
out of 100
African American/Black
HCR ManorCare Customer Loyalty Score by Age
HCR ManorCare's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 40% | 51-55 | 40% |
61-65 36% | 61-65 | 36% |
66+ 60% | 66+ | 60% |
HCR ManorCare Customer Loyalty Score by Usage
HCR ManorCare's Customer Loyalty score was rated the highest by customers who have used HCR ManorCare's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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HCR ManorCare Customer Loyalty Score by Industry
HCR ManorCare's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Banking and Financial Services industry customers.
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HCR ManorCare Customer Loyalty vs. Competitors
Compared to its competitors, HCR ManorCare's Customer Loyalty score is rated right above Kindred Healthcare, and is preceded by DIGNITY HEALTH.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Kaiser Permanente | 81% |
| Addus Homecare | 68% |
| Select Medical | 66% |
| Acadia Healthcare | 65% |
| DIGNITY HEALTH | 57% |
| HCR ManorCare | 57% |
| Kindred Healthcare | 51% |
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HCR ManorCare Product Quality
1.6/5
HCR ManorCare has an overall Product Quality score of 1.6 out of 5 stars rated by its users and customers.
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HCR ManorCare Product Information
HCR ManorCare’s product quality score is a 1.6 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated HCR ManorCare's product the highest.
- Company Size
- 10,000+ Employees
Industry
Healthcare
Quick Insights into HCR ManorCare Product Quality
HCR ManorCare's Product Quality score was rated highest by customers ages 51-55, and rated lowest by Male customers.
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Ranked HCR ManorCare Product Quality the Highest
Ranked HCR ManorCare Product Quality the Lowest
HCR ManorCare Product Quality Score by Gender
HCR ManorCare's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
HCR ManorCare Product Quality Score by Ethnicity
HCR ManorCare's Product Quality score was rated 1.5 stars by both African American/Black and Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
HCR ManorCare Product Quality Score by Age
HCR ManorCare's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 1.6 | 51-55 | 1.6 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
HCR ManorCare Product Quality Score by Usage
HCR ManorCare's Product Quality score was rated 1.5 stars by customers who have used HCR ManorCare's products/services for 2 to 5 Years, and by customers with Less than 1 Year of usage.
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HCR ManorCare Product Quality Score by Industry
HCR ManorCare's Product Quality score was rated 1.5 stars by both Banking and Financial Services and Healthcare, Hospitals and Medicine industry customers.
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HCR ManorCare Product Quality vs. Competitors
Compared to its competitors, HCR ManorCare's Product Quality score is rated right below Addus Homecare.
| COMPANY | Product Quality Score | |
|---|---|---|
| Acadia Healthcare | 3.5/5 |
| Kaiser Permanente | 3.3/5 |
| Select Medical | 3.1/5 |
| DIGNITY HEALTH | 2.9/5 |
| Kindred Healthcare | 2.4/5 |
| Addus Homecare | 2/5 |
| HCR ManorCare | 1.6/5 |
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HCR ManorCare Pricing
HCR ManorCare ROI & Value For Money
1.5/5
HCR ManorCare has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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HCR ManorCare Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry.
Quick Insights into HCR ManorCare ROI
HCR ManorCare's ROI score was rated highest by customers ages 51-55, and rated lowest by Male customers.
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Ranked HCR ManorCare ROI the Highest
Ranked HCR ManorCare ROI the Lowest
HCR ManorCare ROI Score by Gender
HCR ManorCare's ROI score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
HCR ManorCare ROI Score by Ethnicity
HCR ManorCare's ROI score was rated 1.5 stars by both African American/Black and Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of HCR ManorCare.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
HCR ManorCare ROI Score by Age
HCR ManorCare's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of HCR ManorCare.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 1.8 | 51-55 | 1.8 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
HCR ManorCare ROI Score by Usage
HCR ManorCare's ROI score was rated 1.5 stars by customers who have used HCR ManorCare's products/services for 2 to 5 Years, and by customers with Less than 1 Year of usage.
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HCR ManorCare ROI Score by Industry
HCR ManorCare's ROI score was rated 1.5 stars by both Banking and Financial Services and Healthcare, Hospitals and Medicine industry customers.
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HCR ManorCare Pricing vs. Competitors
Compared to its competitors, HCR ManorCare's ROI score is rated right below Addus Homecare.
| COMPANY | Pricing Score | |
|---|---|---|
| Acadia Healthcare | 3.3/5 |
| Kaiser Permanente | 3.2/5 |
| Select Medical | 3/5 |
| DIGNITY HEALTH | 2.6/5 |
| Kindred Healthcare | 2.6/5 |
| Addus Homecare | 2.2/5 |
| HCR ManorCare | 1.5/5 |
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HCR ManorCare Customer Satisfaction (CSAT)
HCR ManorCare Customer Satisfaction (CSAT) Score
17 / 100
HCR ManorCare has an overall Customer Satisfaction score of 17 rated by its users and customers.
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Very Satisfied
11%
Satisfied
6%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
9%
Very Dissatisfied
54%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into HCR ManorCare Customer Satisfaction
HCR ManorCare's Customer Satisfaction score was rated highest by Male customers, and rated lowest by customers who have used HCR ManorCare's products/services for Less than 1 Year.
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Ranked HCR ManorCare Customer Satisfaction the Highest
Ranked HCR ManorCare Customer Satisfaction the Lowest
HCR ManorCare Customer Satisfaction Score by Gender
Male customers rated HCR ManorCare's Customer Satisfaction score 0 points higher than Female customers.
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20 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 80% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 43% | |
Dissatisfied | 0% | |
Very Dissatisfied | 57% |
HCR ManorCare Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
HCR ManorCare's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
43%
Dissatisfied
0%
Very Dissatisfied
57%
HCR ManorCare Customer Satisfaction Score by Age
HCR ManorCare's Customer Satisfaction score was rated 0 points by customers ages 51-55 and customers ages 66+ on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 0% | |||||||||||||||
| 66+ | 0% |
HCR ManorCare Customer Satisfaction Score by Usage
HCR ManorCare's Customer Satisfaction score was rated 0 points by customers who have used HCR ManorCare's products/services for 2 to 5 Years, and by customers with Less than 1 Year of usage.
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HCR ManorCare Customer Satisfaction Score by Industry
HCR ManorCare's Customer Satisfaction score was rated 0 points by Healthcare, Hospitals and Medicine industry customers.
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"title": "HCR ManorCare Customer Satisfaction Score by Industry",
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"bars": [
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "HCR ManorCare's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
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}HCR ManorCare Customer Satisfaction vs. Competitors
Compared to its competitors, HCR ManorCare's Customer Satisfaction score is rated right below Addus Homecare.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Acadia Healthcare | 62% |
| Kaiser Permanente | 55% |
| DIGNITY HEALTH | 52% |
| Select Medical | 51% |
| Kindred Healthcare | 36% |
| Addus Homecare | 33% |
| HCR ManorCare | 17% |
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HCR ManorCare Customer Service
1.5/5
HCR ManorCare has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About HCR ManorCare's Customer Service
Address
333 North Summit Street, Toledo, OH 43604
Website
http://www.hcr-manorcare.com/
Phone Number
14192525524
HCR ManorCare's Social Links
Quick Insights into HCR ManorCare Customer Service
HCR ManorCare's Customer Service score was rated highest by customers ages 51-55, and rated lowest by Male customers.
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Ranked HCR ManorCare Customer Service the Highest
Ranked HCR ManorCare Customer Service the Lowest
HCR ManorCare Customer Service Score by Gender
HCR ManorCare's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
HCR ManorCare Customer Service Score by Ethnicity
HCR ManorCare's Customer Service score was rated 1.5 stars by both African American/Black and Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
HCR ManorCare Customer Service Score by Age
HCR ManorCare's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 1.8 | 51-55 | 1.8 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
HCR ManorCare Customer Service Score by Usage
HCR ManorCare's Customer Service score was rated 1.5 stars by customers who have used HCR ManorCare's products/services for 2 to 5 Years, and by customers with Less than 1 Year of usage.
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HCR ManorCare Customer Service Score by Industry
HCR ManorCare's Customer Service score was rated 1.5 stars by both Banking and Financial Services and Healthcare, Hospitals and Medicine industry customers.
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HCR ManorCare Customer Service vs. Competitors
Compared to its competitors, HCR ManorCare's Customer Service score is rated right below Addus Homecare.
| COMPANY | Customer Service Score | |
|---|---|---|
| Acadia Healthcare | 3.4/5 |
| Kaiser Permanente | 3.3/5 |
| Select Medical | 3.1/5 |
| DIGNITY HEALTH | 2.6/5 |
| Kindred Healthcare | 2.5/5 |
| Addus Homecare | 1.9/5 |
| HCR ManorCare | 1.5/5 |
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HCR ManorCare as an Employer
2.8/5
HCR ManorCare has a 2.8/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
HCR ManorCare scored a -71 for Net Promoter Score and a -15 for Employee Net Promoter Score. NPS gauges how likely a customer of HCR ManorCare would recommend the brand to a friend. ENPS measures how likely HCR ManorCare employees would recommend working at HCR ManorCare to a friend.
Net Promoter Score
-71
NPS Score
| 12% | Promoters |
|---|---|
| 5% | Passive |
| 83% | Detractors |
Employee Net Promoter Score
-15
eNPS Score
| 31% | Promoters |
|---|---|
| 23% | Passive |
| 46% | Detractors |
