Select Medical NPS & Customer Reviews

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Select Medical

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Select Medical

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About Select Medical's Brand

Select Medical treats approximately 30,000 patients in a typical day. Among its major competitors, Select Medical is ranked in 7th place for NPS while Encompass Health is 1st, and Post Acute Medical is 2nd.Their current market cap is $4.65B

Brand at a Glance

66%

Customer Loyalty

3.1/5

Product Quality

3/5

Pricing

3.1/5

Customer Service

Select Medical Ranking

^#4 / 4 of its competitors

Select Medical NPS

Select Medical's Net Promoter Score (NPS) is a -27 with 32% Promoters, 9% Passives, and 59% Detractors. Net Promoter Score tracks whether Select Medical's customers would recommend using the product based on a scale of -100 to 100.

Select Medical Overall NPS

-27

NPS

32%	Promoters
9%	Passives
59%	Detractors

Select Medical NPS Trend

-100

-50

100

Summary	Date	Score
Oct 2023 -21	Oct 2023	-21
Nov 2023 -24	Nov 2023	-24
Feb 2024 -22	Feb 2024	-22
Apr 2024 -27	Apr 2024	-27
May 2024 -29	May 2024	-29
Jun 2024 -30	Jun 2024	-30
Oct 2024 -32	Oct 2024	-32
Nov 2024 -30	Nov 2024	-30
Dec 2024 -30	Dec 2024	-30
Jan 2025 -28	Jan 2025	-28
Feb 2025 -29	Feb 2025	-29
Oct 2025 -27	Oct 2025	-27

How Other Brands Compare

Select Medical is ranked #4 for NPS among its competitors. Encompass Health and Tenet come in first and second, with DaVita coming in at third. Among those competitors, it is the lowest valued company behind DaVita.

	Select Medical	DaVita	Encompass Health	Tenet
Global Ranking	#-	#661	#-	#-
NPS	-27	-26	27	-3
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	Neutral	-
Valuation Updated every 24 hours for public companies	$4.65B	$11.17B	$8.01B	$5.37B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Select Medical NPS by Gender

Male customers rated Select Medical's NPS 49 points higher than Female customers.

Male

-34

Select Medical's NPS was rated -34 by Male customers on Comparably.

33%

Promoters

Passives

67%

Detractors

Female

-83

Select Medical's NPS was rated -83 by Female customers on Comparably.

Promoters

17%

Passives

83%

Detractors

Select Medical NPS by Ethnicity

Select Medical's NPS was rated -86 points by Caucasian customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -86	Caucasian	-86

Select Medical NPS by Age

Select Medical's NPS was rated -100 points by customers ages 56-60 on Comparably.

100

Summary

Age

Promoters

Passives

Detractors

56-60

100%

Select Medical NPS by Usage

Select Medical's NPS was rated -72 points by customers who have used Select Medical's products/services for Less than 1 Year.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -72	Less than 1 Year	-72

Select Medical NPS vs. Competitors

Compared to its competitors, Select Medical's NPS is rated right above HCR ManorCare, and is preceded by DaVita.

COMPANY		NPS Score
	Encompass Health	27
	Post Acute Medical	6
	Tenet	-3
	ATI Physical Therapy	-8
	Diversicare Healthcare Services	-10
	DaVita	-26
	Select Medical	-27
	HCR ManorCare	-71
	Community Health Systems	-100

Select Medical Customer Reviews

Select Medical Customer Loyalty

66%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

66% of Select Medical users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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66%

34%

Select Medical Customer Loyalty Score by Gender

Select Medical's Customer Loyalty score was rated 40 by both Female and Male customers on Comparably.

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Male

40%

Yes

Female

40%

Yes

Select Medical Customer Loyalty Score by Ethnicity

Select Medical's Customer Loyalty score was rated 23% by Caucasian customers on Comparably.

% who answered "Yes"

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out of 100

Caucasian

Select Medical Customer Loyalty Score by Age

Select Medical's Customer Loyalty score was rated 10% by customers ages 56-60 on Comparably.

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20%

40%

60%

80%

100%

Summary	Age	Score
56-60 10%	56-60	10%

Select Medical Customer Loyalty Score by Usage

Select Medical's Customer Loyalty score was rated 36% by customers who have used Select Medical's products/services for Less than 1 Year.

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Less than 1 Year	36%

Select Medical Customer Loyalty vs. Competitors

Compared to its competitors, Select Medical's Customer Loyalty score is rated right above Tenet, and is preceded by ATI Physical Therapy.

COMPANY		Customer Loyalty Score
	Encompass Health	76%
	DaVita	73%
	Post Acute Medical	69%
	ATI Physical Therapy	68%
	Select Medical	66%
	Tenet	65%
	Diversicare Healthcare Services	60%
	HCR ManorCare	57%
	Community Health Systems	N/A

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Select Medical Product Quality

3.1/5

Select Medical has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.

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Select Medical Product Information

Select Medical’s product quality score is a 3.1 out of 5 as rated by its users and customers.

Website: http://www.selectmedical.com/

Company Size: 10,000+ Employees

Industry

Healthcare, Hospitals and Medicine

Quick Insights into Select Medical Product Quality

Select Medical's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.

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Ranked Select Medical Product Quality the Highest

Male	2.6
Less than 1 Year	2
56-60	1.5

Ranked Select Medical Product Quality the Lowest

Female	1.5

Select Medical Product Quality Score by Gender

Male customers rated Select Medical's Product Quality score 1.1 stars higher than Female customers.

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Male

2.6/5

Female

1.5/5

Select Medical Product Quality Score by Ethnicity

Select Medical's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5

Select Medical Product Quality Score by Age

Select Medical's Product Quality score was rated 1.5 stars by customers ages 56-60 on Comparably.

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Summary	Age	Score
56-60 1.5	56-60	1.5

Select Medical Product Quality Score by Usage

Select Medical's Product Quality score was rated 2 stars by customers who have used Select Medical's products/services for Less than 1 Year.

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Less than 1 Year	2

Select Medical Product Quality vs. Competitors

Compared to its competitors, Select Medical's Product Quality score is rated right above Post Acute Medical, and is preceded by Tenet.

COMPANY		Product Quality Score
	Encompass Health	3.8/5
	Tenet	3.3/5
	Select Medical	3.1/5
	Post Acute Medical	3/5
	DaVita	3/5
	ATI Physical Therapy	2.9/5
	Diversicare Healthcare Services	2.4/5
	HCR ManorCare	1.6/5
	Community Health Systems	N/A

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Select Medical Pricing

Select Medical ROI & Value For Money

3/5

Select Medical has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.

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Quick Insights into Select Medical ROI

Select Medical's ROI score was rated highest by Male customers, and rated lowest by Female customers.

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Ranked Select Medical ROI the Highest

Male	2.8
Less than 1 Year	1.8
56-60	1.5

Ranked Select Medical ROI the Lowest

Female	1.5

Select Medical ROI Score by Gender

Male customers rated Select Medical's ROI score 1.3 stars higher than Female customers.

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Male

2.8/5

Female

1.5/5

Select Medical ROI Score by Ethnicity

Select Medical's ROI score was rated 1.5 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5

Select Medical ROI Score by Age

Select Medical's ROI score was rated 1.5 stars by customers ages 56-60 on Comparably.

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Summary	Age	Score
56-60 1.5	56-60	1.5

Select Medical ROI Score by Usage

Select Medical's ROI score was rated 1.8 stars by customers who have used Select Medical's products/services for Less than 1 Year.

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Less than 1 Year	1.8

Select Medical Pricing vs. Competitors

Compared to its competitors, Select Medical's ROI score is rated right above ATI Physical Therapy, and is preceded by Post Acute Medical.

COMPANY		Pricing Score
	Encompass Health	3.6/5
	Tenet	3.3/5
	Post Acute Medical	3.3/5
	Select Medical	3/5
	ATI Physical Therapy	2.9/5
	DaVita	2.8/5
	Diversicare Healthcare Services	2.5/5
	HCR ManorCare	1.5/5
	Community Health Systems	N/A

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Select Medical Customer Satisfaction (CSAT)

Select Medical Customer Satisfaction (CSAT) Score

51 / 100

Select Medical has an overall Customer Satisfaction score of 51 rated by its users and customers.

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Very Satisfied	33%
Satisfied	18%
Neither Satisfied nor Dissatisfied	12%
Dissatisfied	6%
Very Dissatisfied	31%

Very Satisfied

33%

Satisfied

18%

Neither Satisfied nor Dissatisfied

12%

Dissatisfied

Very Dissatisfied

31%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Select Medical Customer Satisfaction

Select Medical's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Female customers.

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Ranked Select Medical Customer Satisfaction the Highest

Male	33%
Less than 1 Year	16%
56-60	0%

Ranked Select Medical Customer Satisfaction the Lowest

Female	0%

Select Medical Customer Satisfaction Score by Gender

Male customers rated Select Medical's Customer Satisfaction score 0 points higher than Female customers.

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33 / 100

Male

	Very Satisfied	33%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	33%
	Dissatisfied	0%
	Very Dissatisfied	34%

Female

	Very Satisfied	0%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	100%

Select Medical Customer Satisfaction Score by Ethnicity

Caucasian
0%

CSAT according to Caucasian

Select Medical's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.

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0 / 100

Very Satisfied	0%
Satisfied	0%
Neither Satisfied nor Dissatisfied	20%
Dissatisfied	0%
Very Dissatisfied	80%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

20%

Dissatisfied

Very Dissatisfied

80%

Select Medical Customer Satisfaction Score by Age

Select Medical's Customer Satisfaction score was rated 0 points by customers ages 56-60 on Comparably.

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100

Breakdown

Age

Score

56-60

Select Medical Customer Satisfaction Score by Usage

Select Medical's Customer Satisfaction score was rated 16 points by customers who have used Select Medical's products/services for Less than 1 Year.

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Less than 1 Year	16

Select Medical Customer Satisfaction vs. Competitors

Compared to its competitors, Select Medical's Customer Satisfaction score is rated right above Post Acute Medical, and is preceded by Tenet.

COMPANY		Customer Satisfaction (CSAT) Score
	Encompass Health	61%
	Tenet	56%
	Select Medical	51%
	Post Acute Medical	49%
	DaVita	47%
	Diversicare Healthcare Services	42%
	ATI Physical Therapy	40%
	HCR ManorCare	17%
	Community Health Systems	0%

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Select Medical Customer Service

3.1/5

Select Medical has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.

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About Select Medical's Customer Service

Address

4714 Gettysburg Road, Mechanicsburg, PA 17055

Website

http://www.selectmedical.com/

Phone Number

+1 717-972-1100

Select Medical's Social Links

Quick Insights into Select Medical Customer Service

Select Medical's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.

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Ranked Select Medical Customer Service the Highest

Male	2.8
Less than 1 Year	1.8
56-60	1.5

Ranked Select Medical Customer Service the Lowest

Female	1.5

Select Medical Customer Service Score by Gender

Male customers rated Select Medical's Customer Service score 1.3 stars higher than Female customers.

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Male

2.8/5

Female

1.5/5

Select Medical Customer Service Score by Ethnicity

Select Medical's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 1.5	Caucasian	1.5

Select Medical Customer Service Score by Age

Select Medical's Customer Service score was rated 1.5 stars by customers ages 56-60 on Comparably.

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100

Summary	Age	Customer Service Score
56-60 1.5	56-60	1.5

Select Medical Customer Service Score by Usage

Select Medical's Customer Service score was rated 1.8 stars by customers who have used Select Medical's products/services for Less than 1 Year.

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Less than 1 Year	1.8

Select Medical Customer Service vs. Competitors

Compared to its competitors, Select Medical's Customer Service score is rated right above DaVita, and is preceded by ATI Physical Therapy.

COMPANY		Customer Service Score
	Encompass Health	3.6/5
	Tenet	3.5/5
	Post Acute Medical	3.2/5
	ATI Physical Therapy	3.2/5
	Select Medical	3.1/5
	DaVita	3/5
	Diversicare Healthcare Services	2.4/5
	HCR ManorCare	1.5/5
	Community Health Systems	N/A

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Select Medical as an Employer

2.8/5

Select Medical has a 2.8/5 stars for its overall company culture rated by their employees

bottom

30%

CEO of Select Medical

David Chernow

In the Bottom 30% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Select Medical scored a -27 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of Select Medical would recommend the brand to a friend. ENPS measures how likely Select Medical employees would recommend working at Select Medical to a friend.

Net Promoter Score

-27

NPS Score

32%	Promoters
9%	Passive
59%	Detractors

Employee Net Promoter Score

-13

eNPS Score

33%	Promoters
21%	Passive
46%	Detractors

Global Ranking Snapshot

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6	Nike	John Donahoe	Fashion and Beauty
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