6
NPS
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Post Acute Medical
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About Post Acute Medical's Brand
Post Acute Medical is a specialty healthcare company focused on providing high quality, post-acute care.
Brand at a Glance
69%
Customer Loyalty
3/5
Product Quality
3.3/5
Pricing
3.2/5
Customer Service
Post Acute Medical NPS
Post Acute Medical's Net Promoter Score (NPS) is a 6 with 53% Promoters, 0% Passives, and 47% Detractors. Net Promoter Score tracks whether Post Acute Medical's customers would recommend using the product based on a scale of -100 to 100.
Post Acute Medical Overall NPS
| 53% | Promoters |
|---|---|
| 0% | Passives |
| 47% | Detractors |
Post Acute Medical NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 -25 | May 2022 | -25 |
Jun 2022 -33 | Jun 2022 | -33 |
Jul 2022 -20 | Jul 2022 | -20 |
Aug 2022 -9 | Aug 2022 | -9 |
Apr 2023 -17 | Apr 2023 | -17 |
Aug 2023 -23 | Aug 2023 | -23 |
Sep 2023 -15 | Sep 2023 | -15 |
Oct 2023 -7 | Oct 2023 | -7 |
Nov 2023 0 | Nov 2023 | 0 |
Jul 2024 5 | Jul 2024 | 5 |
Dec 2024 0 | Dec 2024 | 0 |
Sep 2025 5 | Sep 2025 | 5 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Post Acute Medical NPS by Gender
Post Acute Medical's NPS was rated 0 by Male customers on Comparably.
Male
0
Post Acute Medical's NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
N/A
Post Acute Medical's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Post Acute Medical NPS by Ethnicity
Post Acute Medical's NPS was rated 50 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 50 | Caucasian | 50 |
Post Acute Medical NPS by Age
Post Acute Medical's NPS was rated 34 points by customers ages 56-60 on Comparably.
Post Acute Medical NPS by Usage
Post Acute Medical's NPS was rated the highest by customers who have used Post Acute Medical's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years 34 | 1 to 2 Years | 34 |
Post Acute Medical Customer Reviews
Out of the 2 Post Acute Medical customer reviews 2 were positive and 0 were constructive. Post Acute Medical customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Post Acute Medical Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Post Acute Medical users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Post Acute Medical Customer Loyalty Score by Gender
Post Acute Medical's Customer Loyalty score was rated 85 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Post Acute Medical.
Male
85%
Yes
Female
N/A
Yes
Post Acute Medical Customer Loyalty Score by Ethnicity
Post Acute Medical's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Post Acute Medical.
100
out of 100
Caucasian
Post Acute Medical Customer Loyalty Score by Age
Post Acute Medical's Customer Loyalty score was rated 100% by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Post Acute Medical.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
56-60 100% | 56-60 | 100% |
Post Acute Medical Customer Loyalty Score by Usage
Post Acute Medical's Customer Loyalty score was rated the highest by customers who have used Post Acute Medical's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Post Acute Medical Product Quality
3/5
Post Acute Medical has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Post Acute Medical Product Information
Post Acute Medical’s product quality score is a 3 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Healthcare
Quick Insights into Post Acute Medical Product Quality
Post Acute Medical's Product Quality score was rated highest by customers ages 56-60, and rated lowest by customers who have used Post Acute Medical's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Post Acute Medical's Product Quality.
Ranked Post Acute Medical Product Quality the Highest
Ranked Post Acute Medical Product Quality the Lowest
Post Acute Medical Product Quality Score by Gender
Post Acute Medical's Product Quality score was rated 2.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Post Acute Medical.
Male
2.9/5
Female
N/A
Post Acute Medical Product Quality Score by Ethnicity
Post Acute Medical's Product Quality score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Post Acute Medical.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Post Acute Medical Product Quality Score by Age
Post Acute Medical's Product Quality score was rated 3.8 stars by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Post Acute Medical.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 3.8 | 56-60 | 3.8 |
Post Acute Medical Product Quality Score by Usage
Post Acute Medical's Product Quality score was rated the highest by customers who have used Post Acute Medical's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Post Acute Medical Pricing
Post Acute Medical ROI & Value For Money
3.3/5
Post Acute Medical has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into Post Acute Medical ROI
Post Acute Medical's ROI score was rated highest by customers ages 56-60, and rated lowest by customers who have used Post Acute Medical's products/services for 1 to 2 Years.
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Ranked Post Acute Medical ROI the Highest
Ranked Post Acute Medical ROI the Lowest
Post Acute Medical ROI Score by Gender
Post Acute Medical's ROI score was rated 2.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Post Acute Medical.
Male
2.8/5
Female
N/A
Post Acute Medical ROI Score by Ethnicity
Post Acute Medical's ROI score was rated 3.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Post Acute Medical.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Post Acute Medical ROI Score by Age
Post Acute Medical's ROI score was rated 3.6 stars by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Post Acute Medical.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 3.6 | 56-60 | 3.6 |
Post Acute Medical ROI Score by Usage
Post Acute Medical's ROI score was rated the highest by customers who have used Post Acute Medical's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Post Acute Medical Customer Satisfaction (CSAT)
Post Acute Medical Customer Satisfaction (CSAT) Score
49 / 100
Post Acute Medical has an overall Customer Satisfaction score of 49 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
11%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
13%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Post Acute Medical Customer Satisfaction
Post Acute Medical's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Post Acute Medical's Customer Satisfaction.
Ranked Post Acute Medical Customer Satisfaction the Highest
Post Acute Medical Customer Satisfaction Score by Gender
Post Acute Medical's Customer Satisfaction score was rated 40 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Post Acute Medical.
40 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 40% |
Post Acute Medical Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Post Acute Medical's Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Post Acute Medical.
75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
0%
Post Acute Medical Customer Satisfaction Score by Usage
Post Acute Medical's Customer Satisfaction score was rated 50 points by customers who have used Post Acute Medical's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Post Acute Medical Customer Service
3.2/5
Post Acute Medical has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Post Acute Medical's Customer Service
Address
Enola, PA 17025
Website
http://www.postacutemedical.com
Phone Number
717-731-9660
Quick Insights into Post Acute Medical Customer Service
Post Acute Medical's Customer Service score was rated highest by customers ages 56-60, and rated lowest by customers who have used Post Acute Medical's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Post Acute Medical's Customer Service score.
Ranked Post Acute Medical Customer Service the Highest
Ranked Post Acute Medical Customer Service the Lowest
Post Acute Medical Customer Service Score by Gender
Post Acute Medical's Customer Service score was rated 2.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Post Acute Medical.
Male
2.8/5
Female
N/A
Post Acute Medical Customer Service Score by Ethnicity
Post Acute Medical's Customer Service score was rated 3.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Post Acute Medical.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Post Acute Medical Customer Service Score by Age
Post Acute Medical's Customer Service score was rated 3.6 stars by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Post Acute Medical.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
56-60 3.6 | 56-60 | 3.6 |
Post Acute Medical Customer Service Score by Usage
Post Acute Medical's Customer Service score was rated the highest by customers who have used Post Acute Medical's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Post Acute Medical as an Employer
2.8/5
Post Acute Medical has a 2.8/5 stars for its overall company culture rated by their employees
bottom
30%
CEO of Post Acute Medical
In the Bottom 30% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Post Acute Medical scored a 6 for Net Promoter Score and a -19 for Employee Net Promoter Score. NPS gauges how likely a customer of Post Acute Medical would recommend the brand to a friend. ENPS measures how likely Post Acute Medical employees would recommend working at Post Acute Medical to a friend.
Net Promoter Score
6
NPS Score
| 53% | Promoters |
|---|---|
| 0% | Passive |
| 47% | Detractors |
Employee Net Promoter Score
-19
eNPS Score
| 37% | Promoters |
|---|---|
| 7% | Passive |
| 56% | Detractors |
