Tenet NPS & Customer Reviews

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Tenet

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About Tenet's Brand

Tenet Healthcare is a health care delivery system that owns several hospitals. Among its major competitors, Tenet is ranked in 2nd place for NPS while McKesson is 1st, and UHS (Universal Health Services) is 3rd.Their current market cap is $5.37B

Brand at a Glance

65%

Customer Loyalty

3.3/5

Product Quality

3.3/5

Pricing

3.5/5

Customer Service

Tenet CMO

Marie Quintana

Tenet Ranking

^#2 / 4 of its competitors

Tenet NPS

Tenet's Net Promoter Score (NPS) is a -3 with 37% Promoters, 23% Passives, and 40% Detractors. Net Promoter Score tracks whether Tenet's customers would recommend using the product based on a scale of -100 to 100.

Tenet Overall NPS

-3

NPS

37%	Promoters
23%	Passives
40%	Detractors

Tenet NPS Trend

-100

-50

100

Summary	Date	Score
Mar 2023 -3	Mar 2023	-3
May 2023 0	May 2023	0
Nov 2023 -5	Nov 2023	-5
Dec 2023 -6	Dec 2023	-6
Jan 2024 -8	Jan 2024	-8
Mar 2024 -8	Mar 2024	-8
Apr 2024 -10	Apr 2024	-10
May 2024 -8	May 2024	-8
Jun 2024 -7	Jun 2024	-7
Dec 2024 -5	Dec 2024	-5
Mar 2025 -3	Mar 2025	-3
Aug 2025 -4	Aug 2025	-4

How Other Brands Compare

Tenet is ranked second for NPS among its competitors. McKesson and CHRISTUS Health come in first and third, with Select Medical coming in at #4. Among those competitors, it is the second most valued company behind McKesson.

	Tenet	CHRISTUS Health	McKesson	Select Medical
Global Ranking	#-	#823	#-	#-
NPS	-3	-26	27	-27
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	Neutral	-
Valuation Updated every 24 hours for public companies	$5.37B	-	$31.04B	$4.65B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Tenet NPS by Gender

Tenet's NPS was rated -33 by both Female and Male customers on Comparably.

Male

-33

Tenet's NPS was rated -33 by Male customers on Comparably.

17%

Promoters

33%

Passives

50%

Detractors

Female

-33

Tenet's NPS was rated -33 by Female customers on Comparably.

17%

Promoters

33%

Passives

50%

Detractors

Tenet NPS by Ethnicity

Tenet's NPS was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 33	Caucasian	33
Asian or Pacific Islander -75	Asian or Pacific Islander	-75
Other -34	Other	-34

Tenet NPS by Age

Tenet's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.

100

Summary

Age

Promoters

Passives

Detractors

31-35

67%

33%

51-55

33%

67%

Tenet NPS by Usage

Tenet's NPS was rated the highest by customers who have used Tenet's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -33	Less than 1 Year	-33
2 to 5 Years -75	2 to 5 Years	-75

Tenet NPS vs. Competitors

Compared to its competitors, Tenet's NPS is rated right above UHS (Universal Health Services), and is preceded by McKesson.

COMPANY		NPS Score
	McKesson	27
	Tenet	-3
	UHS (Universal Health Services)	-4
	Envision Healthcare	-20
	LifePoint Health	-23
	CHRISTUS Health	-26
	Select Medical	-27
	United Surgical Partners International	-34
	Healthcare Services Group	-35

Tenet Customer Reviews

Out of the 4 Tenet customer reviews 3 were positive and 1 was constructive. Tenet customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Tenet Customer Loyalty

65%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

65% of Tenet users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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65%

35%

Tenet Customer Loyalty Score by Gender

Male customers rated Tenet's Customer Loyalty score 30% higher than Female customers.

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Male

70%

Yes

Female

40%

Yes

Tenet Customer Loyalty Score by Ethnicity

Tenet's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Asian or Pacific Islander

out of 100

Other

Tenet Customer Loyalty Score by Age

Tenet's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 31-35.

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20%

40%

60%

80%

100%

Summary	Age	Score
31-35 40%	31-35	40%
51-55 70%	51-55	70%

Tenet Customer Loyalty Score by Usage

Tenet's Customer Loyalty score was rated the highest by customers who have used Tenet's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	55%
2 to 5 Years	33%

Tenet Customer Loyalty Score by Industry

Tenet's Customer Loyalty score was rated 70% by Healthcare, Hospitals and Medicine industry customers.

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Healthcare, Hospitals and Medicine	70%

Tenet Customer Loyalty vs. Competitors

Compared to its competitors, Tenet's Customer Loyalty score is rated right above Envision Healthcare, and is preceded by Select Medical.

COMPANY		Customer Loyalty Score
	McKesson	81%
	LifePoint Health	69%
	Healthcare Services Group	69%
	CHRISTUS Health	66%
	Select Medical	66%
	Tenet	65%
	Envision Healthcare	65%
	UHS (Universal Health Services)	59%
	United Surgical Partners International	10%

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Tenet Product Quality

3.3/5

Tenet has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.

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Tenet Product Information

Tenet’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Tenet's product the highest.

Website: http://www.tenethealth.com/

Company Size: 10,000+ Employees

Industry

Tech

Healthcare

Quick Insights into Tenet Product Quality

Tenet's Product Quality score was rated highest by Caucasian customers, and rated lowest by Female customers.

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Ranked Tenet Product Quality the Highest

Caucasian	4.1
Less than 1 Year	3.4
51-55	3.3

Ranked Tenet Product Quality the Lowest

31-35	2.8
2 to 5 Years	2.7
Female	2.5

Tenet Product Quality Score by Gender

Male customers rated Tenet's Product Quality score 0.8 stars higher than Female customers.

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Male

3.3/5

Female

2.5/5

Tenet Product Quality Score by Ethnicity

Tenet's Product Quality score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.

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Summary	Ethnicity	Score
Caucasian 4.1	Caucasian	4.1
Asian or Pacific Islander 3	Asian or Pacific Islander	3
Other 3.1	Other	3.1

Tenet Product Quality Score by Age

Tenet's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 31-35.

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Summary	Age	Score
31-35 2.8	31-35	2.8
51-55 3.3	51-55	3.3

Tenet Product Quality Score by Usage

Tenet's Product Quality score was rated the highest by customers who have used Tenet's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	3.4
2 to 5 Years	2.7

Tenet Product Quality Score by Industry

Tenet's Product Quality score was rated 3.3 stars by Healthcare, Hospitals and Medicine industry customers.

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Healthcare, Hospitals and Medicine	3.3

Tenet Product Quality vs. Competitors

Compared to its competitors, Tenet's Product Quality score is rated right above UHS (Universal Health Services), and is preceded by McKesson.

COMPANY		Product Quality Score
	McKesson	3.9/5
	Tenet	3.3/5
	UHS (Universal Health Services)	3.3/5
	LifePoint Health	3.3/5
	Select Medical	3.1/5
	Envision Healthcare	3.1/5
	United Surgical Partners International	3/5
	CHRISTUS Health	2.6/5
	Healthcare Services Group	2.4/5

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Tenet Pricing

Tenet ROI & Value For Money

3.3/5

Tenet has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.

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Tenet Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.

Quick Insights into Tenet ROI

Tenet's ROI score was rated highest by Caucasian customers, and rated lowest by Other customers.

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Ranked Tenet ROI the Highest

Caucasian	4
2 to 5 Years	3.2
Female	3.1

Ranked Tenet ROI the Lowest

Male	3.1
31-35	2.8
Other	2.8

Tenet ROI Score by Gender

Tenet's ROI score was rated 3.1 by both Female and Male customers on Comparably.

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Male

3.1/5

Female

3.1/5

Tenet ROI Score by Ethnicity

Tenet's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 4	Caucasian	4
Asian or Pacific Islander 3.5	Asian or Pacific Islander	3.5
Other 2.8	Other	2.8

Tenet ROI Score by Age

Tenet's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 31-35.

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Summary	Age	Score
31-35 2.8	31-35	2.8
51-55 3	51-55	3

Tenet ROI Score by Usage

Tenet's ROI score was rated the highest by customers who have used Tenet's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.1
2 to 5 Years	3.2

Tenet ROI Score by Industry

Tenet's ROI score was rated 2.9 stars by Healthcare, Hospitals and Medicine industry customers.

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Healthcare, Hospitals and Medicine	2.9

Tenet Pricing vs. Competitors

Compared to its competitors, Tenet's ROI score is rated right above UHS (Universal Health Services), and is preceded by McKesson.

COMPANY		Pricing Score
	McKesson	3.9/5
	Tenet	3.3/5
	UHS (Universal Health Services)	3/5
	Select Medical	3/5
	Envision Healthcare	3/5
	LifePoint Health	2.9/5
	CHRISTUS Health	2.4/5
	Healthcare Services Group	2.3/5
	United Surgical Partners International	2.2/5

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Tenet Customer Satisfaction (CSAT)

Tenet Customer Satisfaction (CSAT) Score

56 / 100

Tenet has an overall Customer Satisfaction score of 56 rated by its users and customers.

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Very Satisfied	32%
Satisfied	24%
Neither Satisfied nor Dissatisfied	24%
Dissatisfied	2%
Very Dissatisfied	18%

Very Satisfied

32%

Satisfied

24%

Neither Satisfied nor Dissatisfied

24%

Dissatisfied

Very Dissatisfied

18%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Tenet Customer Satisfaction

Tenet's Customer Satisfaction score was rated highest by customers who have used Tenet's products/services for 2 to 5 Years, and rated lowest by Female customers.

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Ranked Tenet Customer Satisfaction the Highest

2 to 5 Years	75%
Asian or Pacific Islander	75%
31-35	67%

Ranked Tenet Customer Satisfaction the Lowest

Other	67%
Less than 1 Year	60%
Female	50%

Tenet Customer Satisfaction Score by Gender

Male customers rated Tenet's Customer Satisfaction score 17 points higher than Female customers.

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67 / 100

Male

	Very Satisfied	17%
	Satisfied	50%
	Neither Satisfied nor Dissatisfied	16%
	Dissatisfied	0%
	Very Dissatisfied	17%

50 / 100

Female

	Very Satisfied	33%
	Satisfied	17%
	Neither Satisfied nor Dissatisfied	17%
	Dissatisfied	0%
	Very Dissatisfied	33%

Tenet Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Tenet's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.

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67 / 100

Very Satisfied	67%
Satisfied	0%
Neither Satisfied nor Dissatisfied	33%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

67%

Satisfied

Neither Satisfied nor Dissatisfied

33%

Dissatisfied

Very Dissatisfied

CSAT according to Asian or Pacific Islander

Tenet's Customer Satisfaction (CSAT) score was rated 75% according to Asian or Pacific Islander users and customers.

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75 / 100

Very Satisfied	0%
Satisfied	75%
Neither Satisfied nor Dissatisfied	25%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

Satisfied

75%

Neither Satisfied nor Dissatisfied

25%

Dissatisfied

Very Dissatisfied

CSAT according to Other

Tenet's Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.

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67 / 100

Very Satisfied	33%
Satisfied	34%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	33%

Very Satisfied

33%

Satisfied

34%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

33%

Tenet Customer Satisfaction Score by Age

Tenet's Customer Satisfaction score was rated 67 points by customers ages 31-35 on Comparably.

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100

Breakdown

Age

Score

31-35

67%

Tenet Customer Satisfaction Score by Usage

Tenet's Customer Satisfaction score was rated the highest by customers who have used Tenet's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	60
2 to 5 Years	75

Tenet Customer Satisfaction Score by Industry

Tenet's Customer Satisfaction score was rated 67 points by Healthcare, Hospitals and Medicine industry customers.

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Healthcare, Hospitals and Medicine	67

Tenet Customer Satisfaction vs. Competitors

Compared to its competitors, Tenet's Customer Satisfaction score is rated right above Select Medical, and is preceded by McKesson.

COMPANY		Customer Satisfaction (CSAT) Score
	UHS (Universal Health Services)	68%
	McKesson	67%
	Tenet	56%
	Select Medical	51%
	Envision Healthcare	47%
	LifePoint Health	39%
	CHRISTUS Health	38%
	Healthcare Services Group	36%
	United Surgical Partners International	33%

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Tenet Customer Service

3.5/5

Tenet has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.

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About Tenet's Customer Service

Address

Dallas, TX United States of America

Website

http://www.tenethealth.com/

Quick Insights into Tenet Customer Service

Tenet's Customer Service score was rated highest by Caucasian customers, and rated lowest by customers ages 31-35.

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Ranked Tenet Customer Service the Highest

Caucasian	4.3
51-55	3.1
Less than 1 Year	3.1

Ranked Tenet Customer Service the Lowest

Female	2.8
Other	2.8
31-35	2.6

Tenet Customer Service Score by Gender

Male customers rated Tenet's Customer Service score 0.3 stars higher than Female customers.

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Male

3.1/5

Female

2.8/5

Tenet Customer Service Score by Ethnicity

Tenet's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 4.3	Caucasian	4.3
Asian or Pacific Islander 3	Asian or Pacific Islander	3
Other 2.8	Other	2.8

Tenet Customer Service Score by Age

Tenet's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 31-35.

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100

Summary	Age	Customer Service Score
31-35 2.6	31-35	2.6
51-55 3.1	51-55	3.1

Tenet Customer Service Score by Usage

Tenet's Customer Service score was rated the highest by customers who have used Tenet's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	3.1
2 to 5 Years	2.9

Tenet Customer Service Score by Industry

Tenet's Customer Service score was rated 2.9 stars by Healthcare, Hospitals and Medicine industry customers.

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Healthcare, Hospitals and Medicine	2.9

Tenet Customer Service vs. Competitors

Compared to its competitors, Tenet's Customer Service score is rated right above Select Medical, and is preceded by McKesson.

COMPANY		Customer Service Score
	McKesson	3.8/5
	Tenet	3.5/5
	Select Medical	3.1/5
	UHS (Universal Health Services)	3.1/5
	LifePoint Health	3/5
	Envision Healthcare	3/5
	CHRISTUS Health	2.4/5
	Healthcare Services Group	2.3/5
	United Surgical Partners International	2.2/5

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Tenet as an Employer

2.6/5

Tenet has a 2.6/5 stars for its overall company culture rated by their employees

bottom

10%

CEO of Tenet

Ronald A. Rittenmeyer

In the Bottom 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Tenet scored a -3 for Net Promoter Score and a -35 for Employee Net Promoter Score. NPS gauges how likely a customer of Tenet would recommend the brand to a friend. ENPS measures how likely Tenet employees would recommend working at Tenet to a friend.

Net Promoter Score

-3

NPS Score

37%	Promoters
23%	Passive
40%	Detractors

Employee Net Promoter Score

-35

eNPS Score

25%	Promoters
15%	Passive
60%	Detractors

Global Ranking Snapshot

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5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
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