-26
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Ranked
#77
Health and Wellness Brands
Brand Page
CHRISTUS Health
Marketing or Exec? Claim Your Free Account
CHRISTUS Health is ranked #77 in Health and Wellness Brands
CHRISTUS Health is ranked #77 in Health and Wellness Brands
About CHRISTUS Health's Brand
Christus Health is an international Catholic, faith-based, not-for-profit health system CHRISTUS Health’s brand is ranked #823 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of CHRISTUS Health. When compared to other organizations within the Health and Wellness industry, CHRISTUS Health is ranked #77. Among its major competitors, CHRISTUS Health is ranked in 5th place for NPS while Syapse is 1st, and Mayo Clinic is 2nd. Overall, CHRISTUS Health has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
66%
Customer Loyalty
2.6/5
Product Quality
2.4/5
Pricing
2.4/5
Customer Service
CHRISTUS Health Ranking
- #823 in Global Best Brands
- #77 in Health and Wellness
- #4 / 4 of its competitors
CHRISTUS Health NPS
CHRISTUS Health's Net Promoter Score (NPS) is a -26 with 34% Promoters, 6% Passives, and 60% Detractors. Net Promoter Score tracks whether CHRISTUS Health's customers would recommend using the product based on a scale of -100 to 100.
CHRISTUS Health Overall NPS
| 34% | Promoters |
|---|---|
| 6% | Passives |
| 60% | Detractors |
CHRISTUS Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2024 -22 | Dec 2024 | -22 |
Jan 2025 -22 | Jan 2025 | -22 |
Feb 2025 -22 | Feb 2025 | -22 |
Mar 2025 -22 | Mar 2025 | -22 |
Apr 2025 -24 | Apr 2025 | -24 |
May 2025 -24 | May 2025 | -24 |
Jun 2025 -26 | Jun 2025 | -26 |
Jul 2025 -26 | Jul 2025 | -26 |
Sep 2025 -26 | Sep 2025 | -26 |
Oct 2025 -26 | Oct 2025 | -26 |
Nov 2025 -27 | Nov 2025 | -27 |
Dec 2025 -28 | Dec 2025 | -28 |
How Other Brands Compare
CHRISTUS Health is ranked #4 for NPS among its competitors. Syapse and Mayo Clinic come in first and second, with Tenet coming in at third.
CHRISTUS Health |  Mayo Clinic |  Tenet |  Syapse | |
| Global Ranking | #823 | #229 | #- | #- |
| NPS | -26 | 18 | -3 | 100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $156.98M | $5.37B | $150.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CHRISTUS Health NPS by Gender
Female customers rated CHRISTUS Health's NPS 11 points higher than Male customers.
Male
-46
CHRISTUS Health's NPS was rated -46 by Male customers on Comparably.
27%
Promoters
0%
Passives
73%
Detractors
Female
-35
CHRISTUS Health's NPS was rated -35 by Female customers on Comparably.
27%
Promoters
11%
Passives
62%
Detractors
CHRISTUS Health NPS by Ethnicity
CHRISTUS Health's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -44 | Caucasian | -44 |
Hispanic or Latino 50 | Hispanic or Latino | 50 |
African American/Black -33 | African American/Black | -33 |
Other -54 | Other | -54 |
CHRISTUS Health NPS by Age
CHRISTUS Health's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.
CHRISTUS Health NPS by Usage
CHRISTUS Health's NPS was rated the highest by customers who have used CHRISTUS Health's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -7 | Less than 1 Year | -7 |
1 to 2 Years -45 | 1 to 2 Years | -45 |
2 to 5 Years -40 | 2 to 5 Years | -40 |
5 to 10 Years -34 | 5 to 10 Years | -34 |
Over 10 Years -68 | Over 10 Years | -68 |
CHRISTUS Health NPS vs. Competitors
Compared to its competitors, CHRISTUS Health's NPS is rated right above Steward Health Care System, and is preceded by Tenet.
| COMPANY | NPS Score | |
|---|---|---|
| Syapse | 100 |
| Mayo Clinic | 18 |
 | Boston Medical Center | 3 |
| Tenet | -3 |
| CHRISTUS Health | -26 |
 | Steward Health Care System | -58 |
CHRISTUS Health NPS vs Companies in Health and Wellness
In the Health and Wellness industry, CHRISTUS Health's NPS is rated right below WW (formally Weight Watchers).
| COMPANY | NPS Score | |
|---|---|---|
 | Headspace | 41 |
 | Glossier | 38 |
 | Colgate Palmolive | 36 |
 | Peloton | 31 |
 | Johnson & Johnson | 26 |
 | Philips | 18 |
 | CVS Health | 18 |
 | WW (formally Weight Watchers) | -11 |
| CHRISTUS Health | -26 |
CHRISTUS Health Customer Reviews
Out of the 11 CHRISTUS Health customer reviews 3 were positive and 8 were constructive. CHRISTUS Health customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
CHRISTUS Health Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of CHRISTUS Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CHRISTUS Health Customer Loyalty Score by Gender
Female customers rated CHRISTUS Health's Customer Loyalty score 2% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of CHRISTUS Health.
Male
64%
Yes
Female
66%
Yes
CHRISTUS Health Customer Loyalty Score by Ethnicity
CHRISTUS Health's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of CHRISTUS Health.
61
out of 100
Caucasian
78
out of 100
Hispanic or Latino
70
out of 100
African American/Black
65
out of 100
Other
CHRISTUS Health Customer Loyalty Score by Age
CHRISTUS Health's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of CHRISTUS Health.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
31-35 85% | 31-35 | 85% |
36-40 70% | 36-40 | 70% |
41-45 89% | 41-45 | 89% |
51-55 33% | 51-55 | 33% |
56-60 50% | 56-60 | 50% |
61-65 51% | 61-65 | 51% |
66+ 62% | 66+ | 62% |
CHRISTUS Health Customer Loyalty Score by Usage
CHRISTUS Health's Customer Loyalty score was rated the highest by customers who have used CHRISTUS Health's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
CHRISTUS Health Customer Loyalty Score by Industry
CHRISTUS Health's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Architecture and Planning industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
CHRISTUS Health Customer Loyalty vs. Competitors
Compared to its competitors, CHRISTUS Health's Customer Loyalty score is rated right above Tenet, and is preceded by Mayo Clinic.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Syapse | 100% |
| Boston Medical Center | 79% |
| Mayo Clinic | 77% |
| CHRISTUS Health | 66% |
| Tenet | 65% |
| Steward Health Care System | 45% |
Unlock CHRISTUS Health Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full CHRISTUS Health Customer Loyalty vs. Competitors data and gain insights into your customers today.
Customer Loyalty for Other Health and Wellness Brands
In the Health and Wellness industry, CHRISTUS Health's Customer Loyalty score is rated right below WW (formally Weight Watchers).
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Colgate Palmolive | 85% |
| Peloton | 82% |
| Headspace | 82% |
| CVS Health | 80% |
| Johnson & Johnson | 79% |
| Glossier | 77% |
| Philips | 76% |
| WW (formally Weight Watchers) | 73% |
| CHRISTUS Health | 66% |
Unlock CHRISTUS Health Customer Loyalty vs. Companies in Health and Wellness Data
VS
Sign Up for Brand Profile PRO to get the full CHRISTUS Health Customer Loyalty vs. Companies in Health and Wellness data and gain insights into your customers today.
CHRISTUS Health Product Quality
2.6/5
CHRISTUS Health has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock CHRISTUS Health's overall Product Quality score rated by its users and customers.
CHRISTUS Health Product Information
CHRISTUS Health’s product quality score is a 2.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated CHRISTUS Health's product the highest. Reviewers from the Architecture and Planning industry rated CHRISTUS Health the lowest at 1.6.
- Company Size
- 10,000+ Employees
Industry
Healthcare, Hospitals and Medicine
Quick Insights into CHRISTUS Health Product Quality
CHRISTUS Health's Product Quality score was rated highest by customers ages 41-45, and rated lowest by customers ages 61-65.
Sign Up to unlock insights into how customers have ranked CHRISTUS Health's Product Quality.
Ranked CHRISTUS Health Product Quality the Highest
Ranked CHRISTUS Health Product Quality the Lowest
CHRISTUS Health Product Quality Score by Gender
CHRISTUS Health's Product Quality score was rated 2.4 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of CHRISTUS Health.
Male
2.4/5
Female
2.4/5
CHRISTUS Health Product Quality Score by Ethnicity
CHRISTUS Health's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of CHRISTUS Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Hispanic or Latino 3.4 | Hispanic or Latino | 3.4 |
African American/Black 3.7 | African American/Black | 3.7 |
Other 2.1 | Other | 2.1 |
CHRISTUS Health Product Quality Score by Age
CHRISTUS Health's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of CHRISTUS Health.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2.8 | 26-30 | 2.8 |
31-35 3.1 | 31-35 | 3.1 |
36-40 2 | 36-40 | 2 |
41-45 4.2 | 41-45 | 4.2 |
51-55 1.9 | 51-55 | 1.9 |
56-60 2.3 | 56-60 | 2.3 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.8 | 66+ | 2.8 |
CHRISTUS Health Product Quality Score by Usage
CHRISTUS Health's Product Quality score was rated the highest by customers who have used CHRISTUS Health's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
CHRISTUS Health Product Quality Score by Industry
CHRISTUS Health's Product Quality score was rated the highest by Tech industry customers, and the lowest by Architecture and Planning industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
CHRISTUS Health Product Quality vs. Competitors
Compared to its competitors, CHRISTUS Health's Product Quality score is rated right above Steward Health Care System, and is preceded by Boston Medical Center.
| COMPANY | Product Quality Score | |
|---|---|---|
| Syapse | 5/5 |
| Mayo Clinic | 3.8/5 |
| Tenet | 3.3/5 |
| Boston Medical Center | 2.8/5 |
| CHRISTUS Health | 2.6/5 |
| Steward Health Care System | 1.9/5 |
Unlock CHRISTUS Health Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full CHRISTUS Health Product Quality vs. Competitors data and gain insights into your customers today.
Product Quality for Other Health and Wellness Brands
In the Health and Wellness industry, CHRISTUS Health's Product Quality score is rated right below WW (formally Weight Watchers).
| COMPANY | Product Quality Score | |
|---|---|---|
| Headspace | 4.3/5 |
| Glossier | 4.3/5 |
| Colgate Palmolive | 4.2/5 |
| Peloton | 4/5 |
| Johnson & Johnson | 4/5 |
| Philips | 3.8/5 |
| CVS Health | 3.5/5 |
| WW (formally Weight Watchers) | 3.1/5 |
| CHRISTUS Health | 2.6/5 |
Unlock CHRISTUS Health Product Quality vs. Companies in Health and Wellness Data
VS
Sign Up for Brand Profile PRO to get the full CHRISTUS Health Product Quality vs. Companies in Health and Wellness data and gain insights into your customers today.
CHRISTUS Health Pricing
CHRISTUS Health ROI & Value For Money
2.4/5
CHRISTUS Health has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock CHRISTUS Health's overall ROI score rated by its users and customers.
CHRISTUS Health Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Architecture and Planning industry think that they had the lowest ROI from CHRISTUS Health.
Quick Insights into CHRISTUS Health ROI
CHRISTUS Health's ROI score was rated highest by customers ages 41-45, and rated lowest by customers from the Architecture and Planning industry.
Sign Up to unlock insights into how customers have ranked CHRISTUS Health's ROI score.
Ranked CHRISTUS Health ROI the Highest
Ranked CHRISTUS Health ROI the Lowest
CHRISTUS Health ROI Score by Gender
Female customers rated CHRISTUS Health's ROI score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of CHRISTUS Health.
Male
2.2/5
Female
2.3/5
CHRISTUS Health ROI Score by Ethnicity
CHRISTUS Health's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of CHRISTUS Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Hispanic or Latino 3.1 | Hispanic or Latino | 3.1 |
African American/Black 3.1 | African American/Black | 3.1 |
Other 2.1 | Other | 2.1 |
CHRISTUS Health ROI Score by Age
CHRISTUS Health's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of CHRISTUS Health.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2.8 | 26-30 | 2.8 |
31-35 3.1 | 31-35 | 3.1 |
36-40 1.6 | 36-40 | 1.6 |
41-45 3.8 | 41-45 | 3.8 |
51-55 1.6 | 51-55 | 1.6 |
56-60 1.9 | 56-60 | 1.9 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.4 | 66+ | 2.4 |
CHRISTUS Health ROI Score by Usage
CHRISTUS Health's ROI score was rated the highest by customers who have used CHRISTUS Health's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
CHRISTUS Health ROI Score by Industry
CHRISTUS Health's ROI score was rated the highest by Accounting industry customers, and the lowest by Architecture and Planning industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
CHRISTUS Health Pricing vs. Competitors
Compared to its competitors, CHRISTUS Health's ROI score is rated right above Steward Health Care System, and is preceded by Boston Medical Center.
| COMPANY | Pricing Score | |
|---|---|---|
| Syapse | 5/5 |
| Mayo Clinic | 3.5/5 |
| Tenet | 3.3/5 |
| Boston Medical Center | 2.8/5 |
| CHRISTUS Health | 2.4/5 |
| Steward Health Care System | 1.7/5 |
Unlock CHRISTUS Health ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full CHRISTUS Health ROI vs. Competitors data and gain insights into your customers today.
ROI for Other Health and Wellness Brands
In the Health and Wellness industry, CHRISTUS Health's ROI score is rated right below WW (formally Weight Watchers).
| COMPANY | Pricing Score | |
|---|---|---|
| Peloton | 4/5 |
| Colgate Palmolive | 4/5 |
| Headspace | 3.9/5 |
| Glossier | 3.9/5 |
| Johnson & Johnson | 3.9/5 |
| Philips | 3.6/5 |
| CVS Health | 3.4/5 |
| WW (formally Weight Watchers) | 2.8/5 |
| CHRISTUS Health | 2.4/5 |
Unlock CHRISTUS Health ROI vs. Companies in Health and Wellness Data
VS
Sign Up for Brand Profile PRO to get the full CHRISTUS Health ROI vs. Companies in Health and Wellness data and gain insights into your customers today.
CHRISTUS Health Customer Satisfaction (CSAT)
CHRISTUS Health Customer Satisfaction (CSAT) Score
38 / 100
CHRISTUS Health has an overall Customer Satisfaction score of 38 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
23%
Satisfied
15%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
6%
Very Dissatisfied
48%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into CHRISTUS Health Customer Satisfaction
CHRISTUS Health's Customer Satisfaction score was rated highest by African American/Black customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked CHRISTUS Health's Customer Satisfaction.
Ranked CHRISTUS Health Customer Satisfaction the Highest
Ranked CHRISTUS Health Customer Satisfaction the Lowest
CHRISTUS Health Customer Satisfaction Score by Gender
Female customers rated CHRISTUS Health's Customer Satisfaction score 12 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of CHRISTUS Health.
30 / 100
MaleVery Satisfied | 22% | |
|---|---|---|
Satisfied | 8% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 6% | |
Very Dissatisfied | 56% |
42 / 100
FemaleVery Satisfied | 24% | |
|---|---|---|
Satisfied | 18% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 6% | |
Very Dissatisfied | 52% |
CHRISTUS Health Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
CHRISTUS Health's Customer Satisfaction (CSAT) score was rated 34% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of CHRISTUS Health.
34 / 100
Very Satisfied
27%
Satisfied
7%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
4%
Very Dissatisfied
60%
CSAT according to Hispanic or Latino
CHRISTUS Health's Customer Satisfaction (CSAT) score was rated 33% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of CHRISTUS Health.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to African American/Black
CHRISTUS Health's Customer Satisfaction (CSAT) score was rated 83% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of CHRISTUS Health.
83 / 100
Very Satisfied
16%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
17%
CSAT according to Other
CHRISTUS Health's Customer Satisfaction (CSAT) score was rated 15% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of CHRISTUS Health.
15 / 100
Very Satisfied
15%
Satisfied
0%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
15%
Very Dissatisfied
62%
CHRISTUS Health Customer Satisfaction Score by Age
CHRISTUS Health's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of CHRISTUS Health.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 50% | |||||||||||||||
| 36-40 | 17% | |||||||||||||||
| 41-45 | 72% | |||||||||||||||
| 51-55 | 26% | |||||||||||||||
| 56-60 | 33% | |||||||||||||||
| 61-65 | 18% | |||||||||||||||
| 66+ | 39% |
CHRISTUS Health Customer Satisfaction Score by Usage
CHRISTUS Health's Customer Satisfaction score was rated the highest by customers who have used CHRISTUS Health's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
CHRISTUS Health Customer Satisfaction Score by Industry
CHRISTUS Health's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "CHRISTUS Health Customer Satisfaction Score by Industry",
"text": "CHRISTUS Health's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Education industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 40,
"stars": 0,
"csatScore": 40,
"text": "CHRISTUS Health's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 40
},
{
"label": "Accounting",
"groupId": 495,
"score": 60,
"stars": 0,
"csatScore": 60,
"text": "CHRISTUS Health's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 60
},
{
"label": "Architecture and Planning",
"groupId": 498,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "CHRISTUS Health's Customer Satisfaction score is rated by Architecture and Planning customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "CHRISTUS Health's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Education",
"groupId": 515,
"score": 16,
"stars": 0,
"csatScore": 16,
"text": "CHRISTUS Health's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 16
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 54,
"stars": 0,
"csatScore": 54,
"text": "CHRISTUS Health's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 54
}
]
}CHRISTUS Health Customer Satisfaction vs. Competitors
Compared to its competitors, CHRISTUS Health's Customer Satisfaction score is rated right above Steward Health Care System, and is preceded by Boston Medical Center.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Mayo Clinic | 62% |
| Tenet | 56% |
| Boston Medical Center | 43% |
| CHRISTUS Health | 38% |
| Steward Health Care System | 23% |
| Syapse | 0% |
Unlock CHRISTUS Health Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full CHRISTUS Health Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Customer Satisfaction for Other Health and Wellness Brands
In the Health and Wellness industry, CHRISTUS Health's Customer Satisfaction score is rated right below WW (formally Weight Watchers).
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Headspace | 84% |
| Colgate Palmolive | 83% |
| Glossier | 79% |
| Johnson & Johnson | 78% |
| Philips | 74% |
| CVS Health | 68% |
| Peloton | 63% |
| WW (formally Weight Watchers) | 46% |
| CHRISTUS Health | 38% |
Unlock CHRISTUS Health Customer Satisfaction vs. Companies in Health and Wellness Data
VS
Sign Up for Brand Profile PRO to get the full CHRISTUS Health Customer Satisfaction vs. Companies in Health and Wellness data and gain insights into your customers today.
CHRISTUS Health Customer Service
2.4/5
CHRISTUS Health has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock CHRISTUS Health's overall Customer Service score rated by its users and customers.
About CHRISTUS Health's Customer Service
Address
5101 N O'Connor Blvd, Irving, TX 75039
Website
http://www.christushealth.org/
Phone Number
(281) 936-7920
CHRISTUS Health's Social Links
Quick Insights into CHRISTUS Health Customer Service
CHRISTUS Health's Customer Service score was rated highest by customers ages 41-45, and rated lowest by customers ages 61-65.
Sign Up to unlock insights into how customers have ranked CHRISTUS Health's Customer Service score.
Ranked CHRISTUS Health Customer Service the Highest
Ranked CHRISTUS Health Customer Service the Lowest
CHRISTUS Health Customer Service Score by Gender
Female customers rated CHRISTUS Health's Customer Service score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of CHRISTUS Health.
Male
2.1/5
Female
2.3/5
CHRISTUS Health Customer Service Score by Ethnicity
CHRISTUS Health's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of CHRISTUS Health.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Hispanic or Latino 3.4 | Hispanic or Latino | 3.4 |
African American/Black 3.4 | African American/Black | 3.4 |
Other 1.6 | Other | 1.6 |
CHRISTUS Health Customer Service Score by Age
CHRISTUS Health's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of CHRISTUS Health.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3 | 26-30 | 3 |
31-35 3.1 | 31-35 | 3.1 |
36-40 1.7 | 36-40 | 1.7 |
41-45 4 | 41-45 | 4 |
51-55 1.8 | 51-55 | 1.8 |
56-60 2.2 | 56-60 | 2.2 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.1 | 66+ | 2.1 |
CHRISTUS Health Customer Service Score by Usage
CHRISTUS Health's Customer Service score was rated the highest by customers who have used CHRISTUS Health's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
CHRISTUS Health Customer Service Score by Industry
CHRISTUS Health's Customer Service score was rated the highest by Tech industry customers, and the lowest by Architecture and Planning industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
CHRISTUS Health Customer Service vs. Competitors
Compared to its competitors, CHRISTUS Health's Customer Service score is rated right above Steward Health Care System, and is preceded by Boston Medical Center.
| COMPANY | Customer Service Score | |
|---|---|---|
| Syapse | 5/5 |
| Mayo Clinic | 3.7/5 |
| Tenet | 3.5/5 |
| Boston Medical Center | 3/5 |
| CHRISTUS Health | 2.4/5 |
| Steward Health Care System | 1.8/5 |
Unlock CHRISTUS Health Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full CHRISTUS Health Customer Service vs. Competitors data and gain insights into your customers today.
Customer Service for Other Health and Wellness Brands
In the Health and Wellness industry, CHRISTUS Health's Customer Service score is rated right below WW (formally Weight Watchers).
| COMPANY | Customer Service Score | |
|---|---|---|
| Glossier | 4.2/5 |
| Peloton | 4/5 |
| Colgate Palmolive | 4/5 |
| Johnson & Johnson | 4/5 |
| Headspace | 3.9/5 |
| Philips | 3.7/5 |
| CVS Health | 3.7/5 |
| WW (formally Weight Watchers) | 3/5 |
| CHRISTUS Health | 2.4/5 |
Unlock CHRISTUS Health Customer Service vs. Companies in Health and Wellness Data
VS
Sign Up for Brand Profile PRO to get the full CHRISTUS Health Customer Service vs. Companies in Health and Wellness data and gain insights into your customers today.
CHRISTUS Health as an Employer
2.6/5
CHRISTUS Health has a 2.6/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
CHRISTUS Health scored a -26 for Net Promoter Score and a -23 for Employee Net Promoter Score. NPS gauges how likely a customer of CHRISTUS Health would recommend the brand to a friend. ENPS measures how likely CHRISTUS Health employees would recommend working at CHRISTUS Health to a friend.
Net Promoter Score
-26
NPS Score
| 34% | Promoters |
|---|---|
| 6% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-23
eNPS Score
| 33% | Promoters |
|---|---|
| 11% | Passive |
| 56% | Detractors |
Global Ranking Snapshot
CHRISTUS Health is ranked #823 in the Global Top 100 Brands. It ranks just behind Texas Health Resources and just ahead of Arista Networks.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
821 |  | Mary Kay |  | David Holl | Fashion and Beauty |
822 |  | Texas Health Resources |  | Barclay Berdan, FACHE | Health and Wellness |
823 | | CHRISTUS Health | | Ernie Sadau | Health and Wellness |
824 |  | Arista Networks |  | Jayshree Ullal | Tech |
825 |  | Barry-Wehmiller |  | Robert Chapman | Energy and Manufacturing |
826 |  | Panasonic |  | Yuki Kasumi | Energy and Manufacturing |
827 |  | Esri |  | Jack Dangermond | Tech |
Health and Wellness Ranking Snapshot
CHRISTUS Health is ranked #77 in the Health and Wellness Industry. It ranks just behind Texas Health Resources and just ahead of Curology.
| RANK | COMPANY | Location | |
|---|---|---|---|
75 |  | DENTSPLY SIRONA | York, PA |
76 | | Texas Health Resources | Arlington, TX |
77 | | CHRISTUS Health | Irving, TX |
78 |  | Curology | San Diego, CA |
79 |  | Doctor on Demand | San Francisco, CA |
80 |  | Orangetheory Fitness | Boca Raton, FL |
81 |  | Arup | London, AR |
