25
NPS
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Arup is ranked #81 in Health and Wellness Brands
Arup is ranked #81 in Health and Wellness Brands
About Arup's Brand
Dedicated to sustainable development, Arup is a collective of designers, consultants and experts working across 140 countries. Founded to be both humane and excellent, we collaborate with our clients and partners using imagination, technology and rigor to shape a better world. Arup’s brand is ranked #875 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Arup. When compared to other organizations within the Health and Wellness industry, Arup is ranked #81. Among its major competitors, Arup is ranked in 2nd place for NPS while Atkins is 1st, and Thornton Tomasetti is 3rd.
Brand at a Glance
70%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
4.1/5
Customer Service
Arup Ranking
- #875 in Global Best Brands
- #81 in Health and Wellness
- #1 / 4 of its competitors
Arup NPS
Arup's Net Promoter Score (NPS) is a 25 with 51% Promoters, 23% Passives, and 26% Detractors. Net Promoter Score tracks whether Arup's customers would recommend using the product based on a scale of -100 to 100.
Arup Overall NPS
| 51% | Promoters |
|---|---|
| 23% | Passives |
| 26% | Detractors |
Arup NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 34 | Apr 2024 | 34 |
May 2024 32 | May 2024 | 32 |
Jun 2024 32 | Jun 2024 | 32 |
Jul 2024 31 | Jul 2024 | 31 |
Aug 2024 29 | Aug 2024 | 29 |
Sep 2024 29 | Sep 2024 | 29 |
Nov 2024 28 | Nov 2024 | 28 |
Jan 2025 28 | Jan 2025 | 28 |
Feb 2025 25 | Feb 2025 | 25 |
Apr 2025 26 | Apr 2025 | 26 |
May 2025 25 | May 2025 | 25 |
Sep 2025 25 | Sep 2025 | 25 |
How Other Brands Compare
Arup is ranked first for NPS among its competitors. WSP and AECOM come in second and third, with Jacobs coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Arup NPS by Gender
Male customers rated Arup's NPS 20 points higher than Female customers.
Male
31
Arup's NPS was rated 31 by Male customers on Comparably.
50%
Promoters
31%
Passives
19%
Detractors
Female
11
Arup's NPS was rated 11 by Female customers on Comparably.
44%
Promoters
23%
Passives
33%
Detractors
Arup NPS by Ethnicity
Arup's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -1 | Caucasian | -1 |
Asian or Pacific Islander 40 | Asian or Pacific Islander | 40 |
Other 0 | Other | 0 |
Arup NPS by Age
Arup's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
Arup NPS by Usage
Arup's NPS was rated the highest by customers who have used Arup's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years 24 | 1 to 2 Years | 24 |
2 to 5 Years 49 | 2 to 5 Years | 49 |
5 to 10 Years 33 | 5 to 10 Years | 33 |
Arup NPS vs. Competitors
Compared to its competitors, Arup's NPS is rated right above Thornton Tomasetti, and is preceded by Atkins.
| COMPANY | NPS Score | |
|---|---|---|
 | Atkins | 48 |
 | Arup | 25 |
 | Thornton Tomasetti | 20 |
 | WSP | 17 |
 | Mott MacDonald | 13 |
 | AECOM | 12 |
 | Jacobs | 11 |
 | BuroHappold | N/A |
Arup NPS vs Companies in Health and Wellness
In the Health and Wellness industry, Arup's NPS is rated right above Philips, and is preceded by Johnson & Johnson.
| COMPANY | NPS Score | |
|---|---|---|
 | Headspace | 41 |
 | Glossier | 38 |
 | Colgate Palmolive | 36 |
 | Peloton | 31 |
 | Johnson & Johnson | 26 |
| Arup | 25 |
 | Philips | 18 |
 | CVS Health | 18 |
 | WW (formally Weight Watchers) | -11 |
Arup Customer Reviews
Out of the 6 Arup customer reviews 5 were positive and 1 was constructive. Arup customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Arup Customer Loyalty
70%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
70% of Arup users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Arup Customer Loyalty Score by Gender
Male customers rated Arup's Customer Loyalty score 8% higher than Female customers.
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Male
78%
Yes
Female
70%
Yes
Arup Customer Loyalty Score by Ethnicity
Arup's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Arup.
55
out of 100
Caucasian
82
out of 100
Asian or Pacific Islander
100
out of 100
Other
Arup Customer Loyalty Score by Age
Arup's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 55% | 18-25 | 55% |
26-30 70% | 26-30 | 70% |
31-35 78% | 31-35 | 78% |
41-45 82% | 41-45 | 82% |
46-50 40% | 46-50 | 40% |
Arup Customer Loyalty Score by Usage
Arup's Customer Loyalty score was rated the highest by customers who have used Arup's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Arup Customer Loyalty Score by Industry
Arup's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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Arup Customer Loyalty vs. Competitors
Compared to its competitors, Arup's Customer Loyalty score is rated right above Thornton Tomasetti, and is preceded by WSP.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Mott MacDonald | 88% |
| Atkins | 81% |
| WSP | 72% |
| Arup | 70% |
| Thornton Tomasetti | 69% |
| Jacobs | 69% |
| AECOM | 68% |
| BuroHappold | N/A |
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Customer Loyalty for Other Health and Wellness Brands
In the Health and Wellness industry, Arup's Customer Loyalty score is rated right below WW (formally Weight Watchers).
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Colgate Palmolive | 85% |
| Peloton | 82% |
| Headspace | 82% |
| CVS Health | 80% |
| Johnson & Johnson | 79% |
| Glossier | 77% |
| Philips | 76% |
| WW (formally Weight Watchers) | 73% |
| Arup | 70% |
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Arup Product Quality
4/5
Arup has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Arup Product Information
Arup’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated Arup's product the highest. Reviewers from the Tech industry rated Arup the lowest at 3.7.
- Website
- http://www.arup.com
- Company Size
- 10,000+ Employees
Industry
Architecture and Planning
Quick Insights into Arup Product Quality
Arup's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers from the Tech industry.
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Ranked Arup Product Quality the Highest
Ranked Arup Product Quality the Lowest
Arup Product Quality Score by Gender
Female customers rated Arup's Product Quality score 0.2 stars higher than Male customers.
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Male
4.2/5
Female
4.4/5
Arup Product Quality Score by Ethnicity
Arup's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Other 4.6 | Other | 4.6 |
Arup Product Quality Score by Age
Arup's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
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0
1
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3
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| Summary | Age | Score |
|---|---|---|
18-25 4.7 | 18-25 | 4.7 |
26-30 3.8 | 26-30 | 3.8 |
31-35 4 | 31-35 | 4 |
41-45 4.4 | 41-45 | 4.4 |
46-50 3.8 | 46-50 | 3.8 |
Arup Product Quality Score by Usage
Arup's Product Quality score was rated the highest by customers who have used Arup's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Arup Product Quality Score by Industry
Arup's Product Quality score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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Arup Product Quality vs. Competitors
Compared to its competitors, Arup's Product Quality score is rated right above Thornton Tomasetti, and is preceded by Mott MacDonald.
| COMPANY | Product Quality Score | |
|---|---|---|
| Mott MacDonald | 4.2/5 |
| Arup | 4/5 |
| Thornton Tomasetti | 4/5 |
| Atkins | 4/5 |
| AECOM | 3.8/5 |
| Jacobs | 3.8/5 |
| WSP | 3.7/5 |
| BuroHappold | N/A |
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Product Quality for Other Health and Wellness Brands
In the Health and Wellness industry, Arup's Product Quality score is rated right above Peloton, and is preceded by Colgate Palmolive.
| COMPANY | Product Quality Score | |
|---|---|---|
| Headspace | 4.3/5 |
| Glossier | 4.3/5 |
| Colgate Palmolive | 4.2/5 |
| Arup | 4/5 |
| Peloton | 4/5 |
| Johnson & Johnson | 4/5 |
| Philips | 3.8/5 |
| CVS Health | 3.5/5 |
| WW (formally Weight Watchers) | 3.1/5 |
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Arup Pricing
Arup ROI & Value For Money
3.9/5
Arup has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Arup Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry. The users from the Tech industry think that they had the lowest ROI from Arup.
Quick Insights into Arup ROI
Arup's ROI score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers from the Tech industry.
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Ranked Arup ROI the Highest
Ranked Arup ROI the Lowest
Arup ROI Score by Gender
Male customers rated Arup's ROI score 0.2 stars higher than Female customers.
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Male
4.2/5
Female
4/5
Arup ROI Score by Ethnicity
Arup's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Asian or Pacific Islander 4.4 | Asian or Pacific Islander | 4.4 |
Other 3.6 | Other | 3.6 |
Arup ROI Score by Age
Arup's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
26-30 3.8 | 26-30 | 3.8 |
31-35 3.6 | 31-35 | 3.6 |
41-45 4.6 | 41-45 | 4.6 |
46-50 3.5 | 46-50 | 3.5 |
Arup ROI Score by Usage
Arup's ROI score was rated the highest by customers who have used Arup's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Arup ROI Score by Industry
Arup's ROI score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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Arup Pricing vs. Competitors
Compared to its competitors, Arup's ROI score is rated right above Atkins.
| COMPANY | Pricing Score | |
|---|---|---|
| Arup | 3.9/5 |
| Atkins | 3.8/5 |
| Mott MacDonald | 3.8/5 |
| Thornton Tomasetti | 3.8/5 |
| AECOM | 3.7/5 |
| Jacobs | 3.7/5 |
| WSP | 3.6/5 |
| BuroHappold | N/A |
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ROI for Other Health and Wellness Brands
In the Health and Wellness industry, Arup's ROI score is rated right above Headspace, and is preceded by Colgate Palmolive.
| COMPANY | Pricing Score | |
|---|---|---|
| Peloton | 4/5 |
| Colgate Palmolive | 4/5 |
| Arup | 3.9/5 |
| Headspace | 3.9/5 |
| Glossier | 3.9/5 |
| Johnson & Johnson | 3.9/5 |
| Philips | 3.6/5 |
| CVS Health | 3.4/5 |
| WW (formally Weight Watchers) | 2.8/5 |
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Arup Customer Satisfaction (CSAT)
Arup Customer Satisfaction (CSAT) Score
76 / 100
Arup has an overall Customer Satisfaction score of 76 rated by its users and customers.
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Very Satisfied
29%
Satisfied
47%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
6%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Arup Customer Satisfaction
Arup's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers from the Tech industry.
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Ranked Arup Customer Satisfaction the Highest
Ranked Arup Customer Satisfaction the Lowest
Arup Customer Satisfaction Score by Gender
Male customers rated Arup's Customer Satisfaction score 5 points higher than Female customers.
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93 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 60% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 7% | |
Very Dissatisfied | 0% |
88 / 100
FemaleVery Satisfied | 38% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 12% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Arup Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Arup's Customer Satisfaction (CSAT) score was rated 63% according to Caucasian users and customers.
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63 / 100
Very Satisfied
13%
Satisfied
50%
Neither Satisfied nor Dissatisfied
24%
Dissatisfied
13%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Arup's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
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100 / 100
Very Satisfied
30%
Satisfied
70%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Arup's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
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100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Arup Customer Satisfaction Score by Age
Arup's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
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| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 26-30 | 100% | |||||||||||||||
| 31-35 | 71% | |||||||||||||||
| 41-45 | 100% | |||||||||||||||
| 46-50 | 67% |
Arup Customer Satisfaction Score by Usage
Arup's Customer Satisfaction score was rated the highest by customers who have used Arup's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Arup Customer Satisfaction Score by Industry
Arup's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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}Arup Customer Satisfaction vs. Competitors
Compared to its competitors, Arup's Customer Satisfaction score is rated right above WSP, and is preceded by Thornton Tomasetti.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Atkins | 88% |
| Thornton Tomasetti | 87% |
| Arup | 76% |
| WSP | 75% |
| Mott MacDonald | 74% |
| Jacobs | 72% |
| AECOM | 65% |
| BuroHappold | 0% |
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Customer Satisfaction for Other Health and Wellness Brands
In the Health and Wellness industry, Arup's Customer Satisfaction score is rated right above Philips, and is preceded by Johnson & Johnson.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Headspace | 84% |
| Colgate Palmolive | 83% |
| Glossier | 79% |
| Johnson & Johnson | 78% |
| Arup | 76% |
| Philips | 74% |
| CVS Health | 68% |
| Peloton | 64% |
| WW (formally Weight Watchers) | 46% |
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Arup Customer Service
4.1/5
Arup has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Arup's Customer Service
Address
8-13 Fitzroy Street, London, AR W1T 4BQ
Website
http://www.arup.com
Arup's Social Links
Quick Insights into Arup Customer Service
Arup's Customer Service score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers from the Tech industry.
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Ranked Arup Customer Service the Highest
Ranked Arup Customer Service the Lowest
Arup Customer Service Score by Gender
Arup's Customer Service score was rated 4.2 by both Female and Male customers on Comparably.
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Male
4.2/5
Female
4.2/5
Arup Customer Service Score by Ethnicity
Arup's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Asian or Pacific Islander 4.4 | Asian or Pacific Islander | 4.4 |
Other 4.5 | Other | 4.5 |
Arup Customer Service Score by Age
Arup's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
26-30 4 | 26-30 | 4 |
31-35 3.9 | 31-35 | 3.9 |
41-45 4.6 | 41-45 | 4.6 |
46-50 3.1 | 46-50 | 3.1 |
Arup Customer Service Score by Usage
Arup's Customer Service score was rated the highest by customers who have used Arup's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Arup Customer Service Score by Industry
Arup's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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Arup Customer Service vs. Competitors
Compared to its competitors, Arup's Customer Service score is rated right above Mott MacDonald.
| COMPANY | Customer Service Score | |
|---|---|---|
| Arup | 4.1/5 |
| Mott MacDonald | 4/5 |
| Atkins | 3.9/5 |
| Jacobs | 3.9/5 |
| AECOM | 3.8/5 |
| Thornton Tomasetti | 3.6/5 |
| WSP | 3.6/5 |
| BuroHappold | N/A |
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Customer Service for Other Health and Wellness Brands
In the Health and Wellness industry, Arup's Customer Service score is rated right above Peloton, and is preceded by Glossier.
| COMPANY | Customer Service Score | |
|---|---|---|
| Glossier | 4.2/5 |
| Arup | 4.1/5 |
| Peloton | 4/5 |
| Colgate Palmolive | 4/5 |
| Johnson & Johnson | 4/5 |
| Headspace | 3.9/5 |
| Philips | 3.7/5 |
| CVS Health | 3.7/5 |
| WW (formally Weight Watchers) | 3/5 |
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Arup as an Employer
4.2/5
Arup has a 4.2/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Arup scored a 25 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Arup would recommend the brand to a friend. ENPS measures how likely Arup employees would recommend working at Arup to a friend.
Net Promoter Score
25
NPS Score
| 51% | Promoters |
|---|---|
| 23% | Passive |
| 26% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 51% | Promoters |
|---|---|
| 23% | Passive |
| 26% | Detractors |
Global Ranking Snapshot
Arup is ranked #875 in the Global Top 100 Brands. It ranks just behind Decathlon and just ahead of SABMiller.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
873 |  | Sasol Ltd. |  | Bongani Nqwababa | Energy and Manufacturing |
874 |  | Decathlon |  | Retail | |
875 | | Arup | | Alan Belfield | Health and Wellness |
876 |  | SABMiller | | Food and Beverages | |
877 |  | Macquarie Group |  | Shemara Wikramanayake | Banking and Financial Services |
878 |  | NFI Industries |  | Sidney Brown | Automotive and Transportation |
879 |  | William Blair |  | John Ettelson | Banking and Financial Services |
Health and Wellness Ranking Snapshot
Arup is ranked #81 in the Health and Wellness Industry. It ranks just behind Orangetheory Fitness and just ahead of GSK.
| RANK | COMPANY | Location | |
|---|---|---|---|
79 |  | Doctor on Demand | San Francisco, CA |
80 |  | Orangetheory Fitness | Boca Raton, FL |
81 | | Arup | London, AR |
82 |  | GSK | |
83 |  | Zoetis | Florham Park, NJ |
84 |  | Novo Nordisk | |
85 |  | HCA Healthcare | Nashville, TN |
