Atkins NPS & Customer Reviews

Learn More about Brand Intelligence Solutions

Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry

Thank you for inquiring about Comparably's Brand Intelligence Solutions

A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions

Brand Page

Atkins

Marketing or Exec? Claim Your Free Account

Atkins

Rate this Brand

About Atkins' Brand

WS Atkins plc (commonly known as Atkins) is a British multinational engineering, design, Among its major competitors, Atkins is ranked in 2nd place for NPS while Glumac is 1st, and Redbooth is 3rd.Their current market cap is $2.69B

Brand at a Glance

81%

Customer Loyalty

4/5

Product Quality

3.8/5

Pricing

3.9/5

Customer Service

Atkins Ranking

^#1 / 4 of its competitors

Atkins NPS

Atkins's Net Promoter Score (NPS) is a 48 with 64% Promoters, 20% Passives, and 16% Detractors. Net Promoter Score tracks whether Atkins's customers would recommend using the product based on a scale of -100 to 100.

Atkins Overall NPS

NPS

64%	Promoters
20%	Passives
16%	Detractors

Atkins NPS Trend

-100

-50

100

Summary	Date	Score
Jun 2023 58	Jun 2023	58
Jul 2023 58	Jul 2023	58
Aug 2023 60	Aug 2023	60
Sep 2023 56	Sep 2023	56
Oct 2023 57	Oct 2023	57
Nov 2023 58	Nov 2023	58
Jan 2024 59	Jan 2024	59
Apr 2024 56	Apr 2024	56
May 2024 57	May 2024	57
Oct 2024 54	Oct 2024	54
Mar 2025 51	Mar 2025	51
Oct 2025 47	Oct 2025	47

How Other Brands Compare

Atkins is ranked first for NPS among its competitors. Redbooth and AECOM come in second and third, with Dtex Systems coming in at #4. Among those competitors, it is the second most valued company behind AECOM.

	Atkins	AECOM	Dtex Systems	Redbooth
Global Ranking	#-	#630	#-	#-
NPS	48	12	-	43
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	$2.69B	$9.51B	$100.00M	$60.00M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Atkins NPS by Gender

Male customers rated Atkins's NPS 23 points higher than Female customers.

Male

Atkins's NPS was rated 57 by Male customers on Comparably.

71%

Promoters

15%

Passives

14%

Detractors

Female

Atkins's NPS was rated 34 by Female customers on Comparably.

67%

Promoters

Passives

33%

Detractors

Atkins NPS by Ethnicity

Atkins's NPS was rated 50 points by Asian or Pacific Islander customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Asian or Pacific Islander 50	Asian or Pacific Islander	50

Atkins NPS by Age

Atkins's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.

100

Summary

Age

Promoters

Passives

Detractors

18-25

67%

33%

31-35

33%

34%

33%

Atkins NPS by Usage

Atkins's NPS was rated 34 points by customers who have used Atkins's products/services for 1 to 2 Years.

-100

-50

100

Summary	Usage	Score
1 to 2 Years 34	1 to 2 Years	34

Atkins NPS vs. Competitors

Compared to its competitors, Atkins's NPS is rated right above Redbooth, and is preceded by Glumac.

COMPANY		NPS Score
	Glumac	75
	Atkins	48
	Redbooth	43
	AECOM	12
	Wake	N/A
	Chicago Bridge & Iron Company N.V.	N/A
	Dtex Systems	N/A

Atkins Customer Reviews

Atkins Customer Loyalty

81%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

81% of Atkins users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

81%

19%

Atkins Customer Loyalty Score by Gender

Female customers rated Atkins's Customer Loyalty score 15% higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Atkins.

Male

85%

Yes

Female

100%

Yes

Atkins Customer Loyalty Score by Ethnicity

Atkins's Customer Loyalty score was rated 70% by Asian or Pacific Islander customers on Comparably.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Atkins.

out of 100

Asian or Pacific Islander

Atkins Customer Loyalty Score by Age

Atkins's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Atkins.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 100%	18-25	100%
31-35 70%	31-35	70%

Atkins Customer Loyalty Score by Usage

Atkins's Customer Loyalty score was rated 70% by customers who have used Atkins's products/services for 1 to 2 Years.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

1 to 2 Years	70%

Atkins Customer Loyalty vs. Competitors

Compared to its competitors, Atkins's Customer Loyalty score is rated right above Glumac.

COMPANY		Customer Loyalty Score
	Atkins	81%
	Glumac	68%
	AECOM	68%
	Redbooth	N/A
	Wake	N/A
	Chicago Bridge & Iron Company N.V.	N/A
	Dtex Systems	N/A

Unlock Atkins Customer Loyalty vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Atkins Customer Loyalty vs. Competitors data and gain insights into your customers today.

Atkins Product Quality

4/5

Atkins has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.

Sign Up to unlock Atkins' overall Product Quality score rated by its users and customers.

Atkins Product Information

Atkins’s product quality score is a 4 out of 5 as rated by its users and customers.

Website: http://atkinsglobal.com

Company Size: 10,000+ Employees

Industry

Productivity

Real Estate

Small Business Services

Quick Insights into Atkins Product Quality

Atkins's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers ages 31-35.

Sign Up to unlock insights into how customers have ranked Atkins' Product Quality.

Ranked Atkins Product Quality the Highest

18-25	4.6
Female	4.6
1 to 2 Years	4.1

Ranked Atkins Product Quality the Lowest

Male	4.3
31-35	3.8

Atkins Product Quality Score by Gender

Female customers rated Atkins's Product Quality score 0.3 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Atkins.

Male

4.3/5

Female

4.6/5

Atkins Product Quality Score by Ethnicity

Atkins's Product Quality score was rated 4.1 stars by Asian or Pacific Islander customers on Comparably.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Atkins.

Summary	Ethnicity	Score
Asian or Pacific Islander 4.1	Asian or Pacific Islander	4.1

Atkins Product Quality Score by Age

Atkins's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Atkins.

Summary	Age	Score
18-25 4.6	18-25	4.6
31-35 3.8	31-35	3.8

Atkins Product Quality Score by Usage

Atkins's Product Quality score was rated 4.1 stars by customers who have used Atkins's products/services for 1 to 2 Years.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

1 to 2 Years	4.1

Atkins Product Quality vs. Competitors

Compared to its competitors, Atkins's Product Quality score is rated right above AECOM, and is preceded by Glumac.

COMPANY		Product Quality Score
	Redbooth	4.2/5
	Glumac	4.1/5
	Atkins	4/5
	AECOM	3.8/5
	Wake	N/A
	Chicago Bridge & Iron Company N.V.	N/A
	Dtex Systems	N/A

Unlock Atkins Product Quality vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Atkins Product Quality vs. Competitors data and gain insights into your customers today.

Atkins Pricing

Atkins ROI & Value For Money

3.8/5

Atkins has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.

Sign Up to unlock Atkins' overall ROI score rated by its users and customers.

Quick Insights into Atkins ROI

Atkins's ROI score was rated highest by Male customers, and rated lowest by customers ages 31-35.

Sign Up to unlock insights into how customers have ranked Atkins' ROI score.

Ranked Atkins ROI the Highest

Male	4.1
18-25	4
1 to 2 Years	3.8

Ranked Atkins ROI the Lowest

Female	3.8
31-35	3.6

Atkins ROI Score by Gender

Male customers rated Atkins's ROI score 0.3 stars higher than Female customers.

Sign Up for Brand Profile PRO to get the full ROI by Gender data of Atkins.

Male

4.1/5

Female

3.8/5

Atkins ROI Score by Ethnicity

Atkins's ROI score was rated 3.6 stars by Asian or Pacific Islander customers on Comparably.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Atkins.

Summary	Ethnicity	Score
Asian or Pacific Islander 3.6	Asian or Pacific Islander	3.6

Atkins ROI Score by Age

Atkins's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.

Sign Up for Brand Profile PRO to get the full ROI by Age data of Atkins.

Summary	Age	Score
18-25 4	18-25	4
31-35 3.6	31-35	3.6

Atkins ROI Score by Usage

Atkins's ROI score was rated 3.8 stars by customers who have used Atkins's products/services for 1 to 2 Years.

Sign Up for Brand Profile PRO to get the full ROI by Usage data.

1 to 2 Years	3.8

Atkins Pricing vs. Competitors

Compared to its competitors, Atkins's ROI score is rated right above AECOM, and is preceded by Glumac.

COMPANY		Pricing Score
	Redbooth	4.3/5
	Glumac	4/5
	Atkins	3.8/5
	AECOM	3.7/5
	Wake	N/A
	Chicago Bridge & Iron Company N.V.	N/A
	Dtex Systems	N/A

Unlock Atkins ROI vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Atkins ROI vs. Competitors data and gain insights into your customers today.

Atkins Customer Satisfaction (CSAT)

Atkins Customer Satisfaction (CSAT) Score

88 / 100

Atkins has an overall Customer Satisfaction score of 88 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	41%
Satisfied	47%
Neither Satisfied nor Dissatisfied	6%
Dissatisfied	3%
Very Dissatisfied	3%

Very Satisfied

41%

Satisfied

47%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Atkins Customer Satisfaction

Atkins's Customer Satisfaction score was rated highest by Male customers.

Sign Up to unlock insights into how customers have ranked Atkins' Customer Satisfaction.

Ranked Atkins Customer Satisfaction the Highest

Male	80%
31-35	67%
Asian or Pacific Islander	67%

Atkins Customer Satisfaction Score by Gender

Atkins's Customer Satisfaction score was rated 80 by Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Atkins.

80 / 100

Male

	Very Satisfied	40%
	Satisfied	40%
	Neither Satisfied nor Dissatisfied	20%
	Dissatisfied	0%
	Very Dissatisfied	0%

Atkins Customer Satisfaction Score by Ethnicity

Asian or Pacific Islander
67%

CSAT according to Asian or Pacific Islander

Atkins' Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Atkins.

67 / 100

Very Satisfied	33%
Satisfied	34%
Neither Satisfied nor Dissatisfied	33%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

33%

Satisfied

34%

Neither Satisfied nor Dissatisfied

33%

Dissatisfied

Very Dissatisfied

Atkins Customer Satisfaction Score by Age

Atkins's Customer Satisfaction score was rated 67 points by customers ages 31-35 on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Atkins.

100

Breakdown

Age

Score

31-35

67%

Atkins Customer Satisfaction vs. Competitors

Compared to its competitors, Atkins's Customer Satisfaction score is rated right above AECOM, and is preceded by Glumac.

COMPANY		Customer Satisfaction (CSAT) Score
	Glumac	100%
	Atkins	88%
	AECOM	65%
	Redbooth	0%
	Wake	0%
	Chicago Bridge & Iron Company N.V.	0%
	Dtex Systems	0%

Unlock Atkins Customer Satisfaction vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Atkins Customer Satisfaction vs. Competitors data and gain insights into your customers today.

Atkins Customer Service

3.9/5

Atkins has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.

Sign Up to unlock Atkins' overall Customer Service score rated by its users and customers.

About Atkins's Customer Service

Address

Ashley Road Epsom,, Surrey, Epsom, NH

Website

http://atkinsglobal.com

Phone Number

(441) 905-3382

Quick Insights into Atkins Customer Service

Atkins's Customer Service score was rated highest by Male customers, and rated lowest by customers ages 31-35.

Sign Up to unlock insights into how customers have ranked Atkins' Customer Service score.

Ranked Atkins Customer Service the Highest

Male	4.2
18-25	4.1
1 to 2 Years	4

Ranked Atkins Customer Service the Lowest

Female	4
31-35	3.6

Atkins Customer Service Score by Gender

Male customers rated Atkins's Customer Service score 0.2 stars higher than Female customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Atkins.

Male

4.2/5

Female

4/5

Atkins Customer Service Score by Ethnicity

Atkins's Customer Service score was rated 3.8 stars by Asian or Pacific Islander customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Atkins.

100

Summary	Ethnicity	Customer Service Score
Asian or Pacific Islander 3.8	Asian or Pacific Islander	3.8

Atkins Customer Service Score by Age

Atkins's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Atkins.

100

Summary	Age	Customer Service Score
18-25 4.1	18-25	4.1
31-35 3.6	31-35	3.6

Atkins Customer Service Score by Usage

Atkins's Customer Service score was rated 4 stars by customers who have used Atkins's products/services for 1 to 2 Years.

Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.

1 to 2 Years	4

Atkins Customer Service vs. Competitors

Compared to its competitors, Atkins's Customer Service score is rated right above AECOM, and is preceded by Glumac.

COMPANY		Customer Service Score
	Glumac	4/5
	Atkins	3.9/5
	AECOM	3.8/5
	Redbooth	3.7/5
	Wake	N/A
	Chicago Bridge & Iron Company N.V.	N/A
	Dtex Systems	N/A

Unlock Atkins Customer Service vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Atkins Customer Service vs. Competitors data and gain insights into your customers today.

Atkins as an Employer

4.3/5

Atkins has a 4.3/5 stars for its overall company culture rated by their employees

top

CEO of Atkins

Uwe Krueger

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Atkins scored a 48 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Atkins would recommend the brand to a friend. ENPS measures how likely Atkins employees would recommend working at Atkins to a friend.

Net Promoter Score

NPS Score

64%	Promoters
20%	Passive
16%	Detractors

Employee Net Promoter Score

eNPS Score

50%	Promoters
25%	Passive
25%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail