43
NPS
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Redbooth
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About Redbooth's Brand
Redbooth makes intuitive task and project management software for everyone.
Brand at a Glance
4.2/5
Product Quality
4.3/5
Pricing
3.7/5
Customer Service
Redbooth NPS
Redbooth's Net Promoter Score (NPS) is a 43 with 60% Promoters, 23% Passives, and 17% Detractors. Net Promoter Score tracks whether Redbooth's customers would recommend using the product based on a scale of -100 to 100.
Redbooth Overall NPS
| 60% | Promoters |
|---|---|
| 23% | Passives |
| 17% | Detractors |
Redbooth NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 44 | Aug 2020 | 44 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Redbooth NPS by Usage
Redbooth's NPS was rated the highest by customers who have used Redbooth's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 62 | 2 to 5 Years | 62 |
5 to 10 Years 57 | 5 to 10 Years | 57 |
Redbooth Product Quality
4.2/5
Redbooth has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Redbooth Product Information
Redbooth serves markets in the United States, Europe, Australia, Canada, and Latin America. Redbooth supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Redbooth’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.redbooth.com
- Company Size
- 11-50 Employees
Industry
Tech
Enterprise
Hardware and Devices
Mobile App
Languages Supported
English
Product Type
Communication Software
Project Management Software
Project Collaboration Software
Task Management Software
Visual Project Management Software
Web Collaboration Software
Redbooth Pricing
Redbooth ROI & Value For Money
4.3/5
Redbooth has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
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Redbooth Pricing Plans
Redbooth has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Redbooth?
Small Businesses
Medium Businesses
Large Enterprises
Redbooth Customer Service
3.7/5
Redbooth has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Redbooth's Customer Service
Address
635 High Street, Redwood City, CA 94301
Website
http://www.redbooth.com
Phone Number
(650) 521-5459
Redbooth's Social Links
Redbooth as an Employer
4.2/5
Redbooth has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Redbooth scored a 43 for Net Promoter Score and a 74 for Employee Net Promoter Score. NPS gauges how likely a customer of Redbooth would recommend the brand to a friend. ENPS measures how likely Redbooth employees would recommend working at Redbooth to a friend.
Net Promoter Score
43
NPS Score
| 60% | Promoters |
|---|---|
| 23% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
74
eNPS Score
| 74% | Promoters |
|---|---|
| 26% | Passive |
| 0% | Detractors |
