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AECOM is

Ranked

#116

Business and Consumer Services Brands

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AECOM is ranked #116 in Business and Consumer Services Brands

About AECOM's Brand

Built to deliver a better world. AECOM’s brand is ranked #630 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of AECOM. When compared to other organizations within the Business and Consumer Services industry, AECOM is ranked #116. Among its major competitors, AECOM is ranked in 7th place for NPS while Amec Foster Wheeler is 1st, and CH2M is 2nd. Overall, AECOM has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $9.51B

Brand at a Glance

68%

Customer Loyalty

3.8/5

Product Quality

3.7/5

Pricing

3.8/5

Customer Service

AECOM CMO

Heather Rim

Ms. Heather Rim has been Chief Marketing & Communications Officer at AECOM since November 1, 2016 and has been its Senior Vice President since June 8, 2015. Ms. Rim served as Chief Communications Officer at AECOM since June 8, 2015 November 1, 2016. Ms. Rim joined AECOM from Avery Dennison. Since 2010, she has led corporate communications initiatives in support of AECOM's transformation to a more externally focused and sustainable enterprise and serves as Vice President, Global Corporate Communications. Prior to Avery Dennison, she was Vice President of communications for the Disney ABC Television Group, where she designed and implemented global communications strategies to inform and engage employees across its entertainment and news television groups. Previously, she held corporate communications, marketing and investor relations roles at companies including WellPoint Health Networks, Countrywide Financial Corporation and KPMG. An active member of the Los Angeles community, she serves on the boards of the United Way of Greater Los Angeles and the Downtown Women's Center. She is also a member of prominent professional organizations for senior communications executives, including the Arthur Page Society, The Seminar and The Forum-Group. Ms. Rim holds a Master's degree in Communications management from the University of Southern California and a bachelor's degree in marketing from Azusa Pacific University.

AECOM Ranking

^#116 in Business and Consumer Services
^#4 / 4 of its competitors

AECOM NPS

AECOM's Net Promoter Score (NPS) is a 12 with 46% Promoters, 20% Passives, and 34% Detractors. Net Promoter Score tracks whether AECOM's customers would recommend using the product based on a scale of -100 to 100.

AECOM Overall NPS

NPS

46%	Promoters
20%	Passives
34%	Detractors

AECOM NPS Trend

-100

-50

100

Summary	Date	Score
Jun 2024 11	Jun 2024	11
Jul 2024 12	Jul 2024	12
Aug 2024 11	Aug 2024	11
Nov 2024 12	Nov 2024	12
Dec 2024 12	Dec 2024	12
Jan 2025 11	Jan 2025	11
May 2025 11	May 2025	11
Jun 2025 11	Jun 2025	11
Jul 2025 13	Jul 2025	13
Aug 2025 12	Aug 2025	12
Nov 2025 12	Nov 2025	12
Dec 2025 13	Dec 2025	13

How Other Brands Compare

AECOM is ranked #4 for NPS among its competitors. CH2M and Parsons Corporation come in first and second, with Kiewit Corporation coming in at third. Among those competitors, it is the lowest valued company behind CH2M.

	AECOM	Kiewit Corporation	CH2M	Parsons Corporation
Global Ranking	#630	#783	#-	#-
NPS	12	40	100	51
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	Neutral	-	-
Valuation Updated every 24 hours for public companies	$9.51B	-	$16.90B	$4.14B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

AECOM NPS by Gender

Male customers rated AECOM's NPS 31 points higher than Female customers.

Male

AECOM's NPS was rated 17 by Male customers on Comparably.

46%

Promoters

25%

Passives

29%

Detractors

Female

-14

AECOM's NPS was rated -14 by Female customers on Comparably.

24%

Promoters

38%

Passives

38%

Detractors

AECOM NPS by Ethnicity

AECOM's NPS was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -20	Caucasian	-20
Hispanic or Latino -50	Hispanic or Latino	-50
African American/Black 100	African American/Black	100
Asian or Pacific Islander 22	Asian or Pacific Islander	22
Other 25	Other	25

AECOM NPS by Age

AECOM's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.

100

Summary

Age

Promoters

Passives

Detractors

18-25

67%

33%

26-30

60%

20%

31-35

67%

33%

36-40

67%

33%

41-45

33%

34%

33%

46-50

57%

43%

51-55

25%

50%

25%

56-60

33%

34%

33%

AECOM NPS by Usage

AECOM's NPS was rated the highest by customers who have used AECOM's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 9	Less than 1 Year	9
1 to 2 Years 24	1 to 2 Years	24
2 to 5 Years 33	2 to 5 Years	33
5 to 10 Years -67	5 to 10 Years	-67
Over 10 Years -34	Over 10 Years	-34

AECOM NPS vs. Competitors

Compared to its competitors, AECOM's NPS is rated right above WorleyParsons, and is preceded by Mortenson.

COMPANY		NPS Score
	Amec Foster Wheeler	100
	CH2M	100
	Parsons Corporation	51
	Ramboll	46
	Kiewit Corporation	40
	Mortenson	15
	AECOM	12
	WorleyParsons	12
	Vectrus	-22

AECOM NPS vs Companies in Business and Consumer Services

In the Business and Consumer Services industry, AECOM's NPS is rated right above USAA, and is preceded by FedEx.

COMPANY		NPS Score
	Visa	32
	Bloomberg	31
	Accenture	20
	FedEx	19
	AECOM	12
	USAA	7
	Verizon	1
	T-Mobile	-4
	Allstate	-31

AECOM Customer Reviews

Out of the 7 AECOM customer reviews 4 were positive and 3 were constructive. AECOM customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

AECOM Customer Loyalty

68%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

68% of AECOM users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

68%

32%

AECOM Customer Loyalty Score by Gender

Male customers rated AECOM's Customer Loyalty score 8% higher than Female customers.

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Male

74%

Yes

Female

66%

Yes

AECOM Customer Loyalty Score by Ethnicity

AECOM's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

100

out of 100

African American/Black

out of 100

Asian or Pacific Islander

100

out of 100

Other

AECOM Customer Loyalty Score by Age

AECOM's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 85%	18-25	85%
26-30 64%	26-30	64%
31-35 100%	31-35	100%
36-40 70%	36-40	70%
41-45 70%	41-45	70%
46-50 61%	46-50	61%
51-55 55%	51-55	55%
56-60 70%	56-60	70%

AECOM Customer Loyalty Score by Usage

AECOM's Customer Loyalty score was rated the highest by customers who have used AECOM's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	75%
1 to 2 Years	55%
2 to 5 Years	63%
5 to 10 Years	70%
Over 10 Years	100%

AECOM Customer Loyalty Score by Industry

AECOM's Customer Loyalty score was rated the highest by Construction industry customers, and the lowest by Tech industry customers.

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Tech	55%
Architecture and Planning	64%
Construction	74%
Consulting	70%

AECOM Customer Loyalty vs. Competitors

Compared to its competitors, AECOM's Customer Loyalty score is rated right above CH2M, and is preceded by Vectrus.

COMPANY		Customer Loyalty Score
	Amec Foster Wheeler	100%
	Ramboll	91%
	Parsons Corporation	85%
	Mortenson	81%
	Kiewit Corporation	80%
	WorleyParsons	80%
	Vectrus	72%
	AECOM	68%
	CH2M	N/A

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Customer Loyalty for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, AECOM's Customer Loyalty score is rated right below Accenture.

COMPANY		Customer Loyalty Score
	USAA	87%
	Visa	84%
	T-Mobile	82%
	Verizon	80%
	Bloomberg	77%
	FedEx	74%
	Allstate	74%
	Accenture	71%
	AECOM	68%

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AECOM Product Quality

3.8/5

AECOM has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.

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AECOM Product Information

AECOM’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Consulting industry rated AECOM's product the highest. Reviewers from the Tech industry rated AECOM the lowest at 2.9.

Website: http://www.aecom.com/

Company Size: 10,000+ Employees

Industry

Tech

Government & Legal

Real Estate

Quick Insights into AECOM Product Quality

AECOM's Product Quality score was rated highest by customers ages 36-40, and rated lowest by customers who have used AECOM's products/services for Over 10 Years.

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Ranked AECOM Product Quality the Highest

36-40	4.6
African American/Black	4.6
2 to 5 Years	4.4

Ranked AECOM Product Quality the Lowest

46-50	2.9
Tech	2.9
Over 10 Years	2.3

AECOM Product Quality Score by Gender

Female customers rated AECOM's Product Quality score 0.7 stars higher than Male customers.

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Male

3.7/5

Female

4.4/5

AECOM Product Quality Score by Ethnicity

AECOM's Product Quality score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.

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Summary	Ethnicity	Score
Caucasian 3.9	Caucasian	3.9
Hispanic or Latino 3.4	Hispanic or Latino	3.4
African American/Black 4.6	African American/Black	4.6
Asian or Pacific Islander 3.7	Asian or Pacific Islander	3.7
Other 3.9	Other	3.9

AECOM Product Quality Score by Age

AECOM's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.

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Summary	Age	Score
18-25 4.2	18-25	4.2
26-30 3.9	26-30	3.9
31-35 4.1	31-35	4.1
36-40 4.6	36-40	4.6
41-45 3.5	41-45	3.5
46-50 2.9	46-50	2.9
51-55 4.5	51-55	4.5
56-60 3.8	56-60	3.8

AECOM Product Quality Score by Usage

AECOM's Product Quality score was rated the highest by customers who have used AECOM's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	4
1 to 2 Years	3.9
2 to 5 Years	4.4
5 to 10 Years	2.6
Over 10 Years	2.3

AECOM Product Quality Score by Industry

AECOM's Product Quality score was rated the highest by Consulting industry customers, and the lowest by Tech industry customers.

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Tech	2.9
Architecture and Planning	3.4
Construction	3.8
Consulting	4.1

AECOM Product Quality vs. Competitors

Compared to its competitors, AECOM's Product Quality score is rated right above WorleyParsons, and is preceded by Kiewit Corporation.

COMPANY		Product Quality Score
	Amec Foster Wheeler	5/5
	Ramboll	4/5
	Parsons Corporation	4/5
	Kiewit Corporation	4/5
	AECOM	3.8/5
	WorleyParsons	3.7/5
	Mortenson	3.4/5
	Vectrus	3.4/5
	CH2M	N/A

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Product Quality for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, AECOM's Product Quality score is rated right above Accenture, and is preceded by Bloomberg.

COMPANY		Product Quality Score
	Visa	4.1/5
	Bloomberg	4/5
	AECOM	3.8/5
	Accenture	3.7/5
	FedEx	3.6/5
	USAA	3.3/5
	Verizon	3.3/5
	T-Mobile	3.1/5
	Allstate	2.3/5

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AECOM Pricing

AECOM ROI & Value For Money

3.7/5

AECOM has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.

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AECOM Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Consulting industry. The users from the Architecture and Planning industry think that they had the lowest ROI from AECOM.

Quick Insights into AECOM ROI

AECOM's ROI score was rated highest by customers from the Consulting industry, and rated lowest by customers who have used AECOM's products/services for Over 10 Years.

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Ranked AECOM ROI the Highest

Consulting	4.8
18-25	4.7
African American/Black	4.5

Ranked AECOM ROI the Lowest

Hispanic or Latino	2.9
56-60	2.8
Over 10 Years	1.5

AECOM ROI Score by Gender

Male customers rated AECOM's ROI score 0.2 stars higher than Female customers.

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Male

3.9/5

Female

3.7/5

AECOM ROI Score by Ethnicity

AECOM's ROI score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.

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Summary	Ethnicity	Score
Caucasian 3.5	Caucasian	3.5
Hispanic or Latino 2.9	Hispanic or Latino	2.9
African American/Black 4.5	African American/Black	4.5
Asian or Pacific Islander 4.1	Asian or Pacific Islander	4.1
Other 4	Other	4

AECOM ROI Score by Age

AECOM's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

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Summary	Age	Score
18-25 4.7	18-25	4.7
26-30 4.1	26-30	4.1
31-35 4.3	31-35	4.3
36-40 4	36-40	4
41-45 3.1	41-45	3.1
46-50 3	46-50	3
51-55 3.9	51-55	3.9
56-60 2.8	56-60	2.8

AECOM ROI Score by Usage

AECOM's ROI score was rated the highest by customers who have used AECOM's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	4.1
1 to 2 Years	4
2 to 5 Years	4.1
5 to 10 Years	3.1
Over 10 Years	1.5

AECOM ROI Score by Industry

AECOM's ROI score was rated the highest by Consulting industry customers, and the lowest by Architecture and Planning industry customers.

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Tech	3.5
Architecture and Planning	3.3
Construction	4
Consulting	4.8

AECOM Pricing vs. Competitors

Compared to its competitors, AECOM's ROI score is rated right above Mortenson, and is preceded by WorleyParsons.

COMPANY		Pricing Score
	Amec Foster Wheeler	5/5
	Kiewit Corporation	4.1/5
	Ramboll	3.9/5
	Parsons Corporation	3.8/5
	WorleyParsons	3.8/5
	AECOM	3.7/5
	Mortenson	3.6/5
	Vectrus	3/5
	CH2M	N/A

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ROI for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, AECOM's ROI score is rated right above Accenture, and is preceded by Bloomberg.

COMPANY		Pricing Score
	Visa	3.9/5
	Bloomberg	3.9/5
	AECOM	3.7/5
	Accenture	3.6/5
	FedEx	3.4/5
	USAA	3.2/5
	Verizon	3.1/5
	T-Mobile	3/5
	Allstate	2.3/5

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AECOM Customer Satisfaction (CSAT)

AECOM Customer Satisfaction (CSAT) Score

64 / 100

AECOM has an overall Customer Satisfaction score of 64 rated by its users and customers.

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Very Satisfied	29%
Satisfied	35%
Neither Satisfied nor Dissatisfied	16%
Dissatisfied	9%
Very Dissatisfied	11%

Very Satisfied

29%

Satisfied

35%

Neither Satisfied nor Dissatisfied

16%

Dissatisfied

Very Dissatisfied

11%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into AECOM Customer Satisfaction

AECOM's Customer Satisfaction score was rated highest by customers ages 51-55, and rated lowest by customers from the Tech industry.

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Ranked AECOM Customer Satisfaction the Highest

51-55	100%
African American/Black	100%
2 to 5 Years	88%

Ranked AECOM Customer Satisfaction the Lowest

18-25	50%
Other	50%
Tech	33%

AECOM Customer Satisfaction Score by Gender

Female customers rated AECOM's Customer Satisfaction score 24 points higher than Male customers.

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63 / 100

Male

	Very Satisfied	37%
	Satisfied	26%
	Neither Satisfied nor Dissatisfied	10%
	Dissatisfied	11%
	Very Dissatisfied	16%

87 / 100

Female

	Very Satisfied	25%
	Satisfied	62%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	13%

AECOM Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

AECOM's Customer Satisfaction (CSAT) score was rated 77% according to Caucasian users and customers.

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77 / 100

Very Satisfied	33%
Satisfied	44%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	11%
Very Dissatisfied	12%

Very Satisfied

33%

Satisfied

44%

Neither Satisfied nor Dissatisfied

Dissatisfied

11%

Very Dissatisfied

12%

CSAT according to Hispanic or Latino

AECOM's Customer Satisfaction (CSAT) score was rated 75% according to Hispanic or Latino users and customers.

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75 / 100

Very Satisfied	0%
Satisfied	75%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	25%

Very Satisfied

Satisfied

75%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

25%

CSAT according to African American/Black

AECOM's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.

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100 / 100

Very Satisfied	33%
Satisfied	67%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

33%

Satisfied

67%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Asian or Pacific Islander

AECOM's Customer Satisfaction (CSAT) score was rated 63% according to Asian or Pacific Islander users and customers.

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63 / 100

Very Satisfied	50%
Satisfied	13%
Neither Satisfied nor Dissatisfied	24%
Dissatisfied	0%
Very Dissatisfied	13%

Very Satisfied

50%

Satisfied

13%

Neither Satisfied nor Dissatisfied

24%

Dissatisfied

Very Dissatisfied

13%

CSAT according to Other

AECOM's Customer Satisfaction (CSAT) score was rated 50% according to Other users and customers.

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50 / 100

Very Satisfied	25%
Satisfied	25%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	25%
Very Dissatisfied	25%

Very Satisfied

25%

Satisfied

25%

Neither Satisfied nor Dissatisfied

Dissatisfied

25%

Very Dissatisfied

25%

AECOM Customer Satisfaction Score by Age

AECOM's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 18-25.

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100

Breakdown

Age

Score

18-25

50%

26-30

80%

31-35

67%

46-50

66%

51-55

100%

AECOM Customer Satisfaction Score by Usage

AECOM's Customer Satisfaction score was rated the highest by customers who have used AECOM's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	70
1 to 2 Years	80
2 to 5 Years	88

AECOM Customer Satisfaction Score by Industry

AECOM's Customer Satisfaction score was rated the highest by Construction industry customers, and the lowest by Tech industry customers.

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{
	"title": "AECOM Customer Satisfaction Score by Industry",
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			"groupId": 104,
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Tech	33
Architecture and Planning	49
Construction	67

AECOM Customer Satisfaction vs. Competitors

Compared to its competitors, AECOM's Customer Satisfaction score is rated right above Vectrus, and is preceded by Mortenson.

COMPANY		Customer Satisfaction (CSAT) Score
	Amec Foster Wheeler	100%
	Ramboll	85%
	Parsons Corporation	80%
	Kiewit Corporation	78%
	WorleyParsons	73%
	Mortenson	67%
	AECOM	65%
	Vectrus	62%
	CH2M	0%

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Customer Satisfaction for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, AECOM's Customer Satisfaction score is rated right above FedEx, and is preceded by Accenture.

COMPANY		Customer Satisfaction (CSAT) Score
	Visa	82%
	Bloomberg	76%
	Accenture	75%
	AECOM	65%
	FedEx	65%
	Verizon	55%
	T-Mobile	50%
	Allstate	33%
	USAA	30%

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AECOM Customer Service

3.8/5

AECOM has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.

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About AECOM's Customer Service

Address

1999 Avenue of the Stars, Suite 2600, Los Angeles, CA 90067

Website

http://www.aecom.com/

Phone Number

(213) 593-8000

AECOM's Social Links

Quick Insights into AECOM Customer Service

AECOM's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers who have used AECOM's products/services for Over 10 Years.

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Ranked AECOM Customer Service the Highest

18-25	4.7
Consulting	4.6
African American/Black	4.5

Ranked AECOM Customer Service the Lowest

Caucasian	3.3
46-50	2.4
Over 10 Years	2.1

AECOM Customer Service Score by Gender

Female customers rated AECOM's Customer Service score 0.7 stars higher than Male customers.

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Male

3.6/5

Female

4.3/5

AECOM Customer Service Score by Ethnicity

AECOM's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3.3	Caucasian	3.3
Hispanic or Latino 3.4	Hispanic or Latino	3.4
African American/Black 4.5	African American/Black	4.5
Asian or Pacific Islander 4.2	Asian or Pacific Islander	4.2
Other 3.9	Other	3.9

AECOM Customer Service Score by Age

AECOM's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.

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100

Summary	Age	Customer Service Score
18-25 4.7	18-25	4.7
26-30 4.1	26-30	4.1
31-35 4.5	31-35	4.5
36-40 4.6	36-40	4.6
41-45 3.1	41-45	3.1
46-50 2.4	46-50	2.4
51-55 4.5	51-55	4.5
56-60 3.5	56-60	3.5

AECOM Customer Service Score by Usage

AECOM's Customer Service score was rated the highest by customers who have used AECOM's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	4.1
1 to 2 Years	4
2 to 5 Years	4.2
5 to 10 Years	2.6
Over 10 Years	2.1

AECOM Customer Service Score by Industry

AECOM's Customer Service score was rated the highest by Consulting industry customers, and the lowest by Tech industry customers.

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Tech	3.4
Architecture and Planning	3.4
Construction	4
Consulting	4.6

AECOM Customer Service vs. Competitors

Compared to its competitors, AECOM's Customer Service score is rated right above WorleyParsons, and is preceded by Parsons Corporation.

COMPANY		Customer Service Score
	Amec Foster Wheeler	5/5
	Kiewit Corporation	4/5
	Ramboll	4/5
	Parsons Corporation	3.9/5
	AECOM	3.8/5
	WorleyParsons	3.8/5
	Mortenson	3.7/5
	Vectrus	3.2/5
	CH2M	N/A

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Customer Service for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, AECOM's Customer Service score is rated right above Accenture, and is preceded by Bloomberg.

COMPANY		Customer Service Score
	Visa	4/5
	Bloomberg	4/5
	AECOM	3.8/5
	Accenture	3.8/5
	FedEx	3.5/5
	USAA	3.3/5
	Verizon	3.2/5
	T-Mobile	3/5
	Allstate	2.4/5

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AECOM as an Employer

2.9/5

AECOM has a 2.9/5 stars for its overall company culture rated by their employees

bottom

30%

CEO of AECOM

Michael Burke

In the Bottom 30% of Similar Sized Companies on Comparably.

Consumer vs. Employees

AECOM scored a 12 for Net Promoter Score and a -12 for Employee Net Promoter Score. NPS gauges how likely a customer of AECOM would recommend the brand to a friend. ENPS measures how likely AECOM employees would recommend working at AECOM to a friend.

Net Promoter Score

NPS Score

46%	Promoters
20%	Passive
34%	Detractors

Employee Net Promoter Score

-12

eNPS Score

32%	Promoters
24%	Passive
44%	Detractors

Global Ranking Snapshot

AECOM is ranked #630 in the Global Top 100 Brands. It ranks just behind Acer and just ahead of Anytime Fitness.

RANK			INDUSTRY
628	Red Robin	GJ Hart	Food and Beverages
629	Acer	Jason Chen	Consumer Goods
630	AECOM	Michael Burke	Business and Consumer Services
631	Anytime Fitness	Chuck Runyon	Health and Wellness
632	The Trade Desk, Inc.	Jeff Green	Tech
633	Wegmans	Colleen Wegman	Retail
634	Yext	Mike Walrath	Media and Entertainment

Business and Consumer Services Ranking Snapshot

AECOM is ranked #116 in the Business and Consumer Services Industry. It ranks just behind 21st Century Fox and just ahead of Fiverr.com.

RANK		Location
114	Alarm.com	Vienna, VA
115	21st Century Fox	New York City, NY
116	AECOM	Los Angeles, CA
117	Fiverr.com	New York City, NY
118	Boxed	Edison, NJ
119	LegalZoom	Mountain View, CA
120	Ogilvy	New York City, NY