15
NPS
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Mortenson
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About Mortenson's Brand
Mortenson provides commercial and industrial construction services.
Brand at a Glance
81%
Customer Loyalty
3.4/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
Mortenson NPS
Mortenson's Net Promoter Score (NPS) is a 15 with 52% Promoters, 11% Passives, and 37% Detractors. Net Promoter Score tracks whether Mortenson's customers would recommend using the product based on a scale of -100 to 100.
Mortenson Overall NPS
| 52% | Promoters |
|---|---|
| 11% | Passives |
| 37% | Detractors |
Mortenson NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 25 | Jun 2022 | 25 |
Oct 2022 0 | Oct 2022 | 0 |
Dec 2022 -17 | Dec 2022 | -17 |
Jan 2023 -15 | Jan 2023 | -15 |
Apr 2023 11 | Apr 2023 | 11 |
Sep 2023 17 | Sep 2023 | 17 |
Jan 2024 22 | Jan 2024 | 22 |
May 2024 20 | May 2024 | 20 |
Jul 2024 13 | Jul 2024 | 13 |
Oct 2024 16 | Oct 2024 | 16 |
Nov 2024 22 | Nov 2024 | 22 |
Dec 2024 15 | Dec 2024 | 15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mortenson NPS by Gender
Mortenson's NPS was rated 60 by Male customers on Comparably.
Male
60
Mortenson's NPS was rated 60 by Male customers on Comparably.
80%
Promoters
0%
Passives
20%
Detractors
Female
N/A
Mortenson's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Mortenson NPS by Usage
Mortenson's NPS was rated 34 points by customers who have used Mortenson's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 34 | 2 to 5 Years | 34 |
Mortenson Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Mortenson users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Mortenson Customer Loyalty Score by Gender
Mortenson's Customer Loyalty score was rated 82 by Male customers on Comparably.
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Male
82%
Yes
Female
N/A
Yes
Mortenson Customer Loyalty Score by Usage
Mortenson's Customer Loyalty score was rated 100% by customers who have used Mortenson's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Mortenson Product Quality
3.4/5
Mortenson has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Mortenson Product Information
Mortenson’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.mortenson.com/
- Company Size
- 1,001-5,000 Employees
Industry
Real Estate
Tech
Quick Insights into Mortenson Product Quality
Mortenson's Product Quality score was rated highest by customers who have used Mortenson's products/services for 2 to 5 Years.
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Ranked Mortenson Product Quality the Highest
Mortenson Product Quality Score by Gender
Mortenson's Product Quality score was rated 3.8 by Male customers on Comparably.
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Male
3.8/5
Female
N/A
Mortenson Product Quality Score by Usage
Mortenson's Product Quality score was rated 3.8 stars by customers who have used Mortenson's products/services for 2 to 5 Years.
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Mortenson Pricing
Mortenson ROI & Value For Money
3.6/5
Mortenson has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into Mortenson ROI
Mortenson's ROI score was rated highest by Male customers.
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Ranked Mortenson ROI the Highest
Mortenson ROI Score by Gender
Mortenson's ROI score was rated 4.5 by Male customers on Comparably.
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Male
4.5/5
Female
N/A
Mortenson ROI Score by Usage
Mortenson's ROI score was rated 4.1 stars by customers who have used Mortenson's products/services for 2 to 5 Years.
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Mortenson Customer Satisfaction (CSAT)
Mortenson Customer Satisfaction (CSAT) Score
67 / 100
Mortenson has an overall Customer Satisfaction score of 67 rated by its users and customers.
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Very Satisfied
42%
Satisfied
25%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Mortenson Customer Satisfaction
Mortenson's Customer Satisfaction score was rated highest by customers who have used Mortenson's products/services for 2 to 5 Years.
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Ranked Mortenson Customer Satisfaction the Highest
Mortenson Customer Satisfaction Score by Gender
Mortenson's Customer Satisfaction score was rated 60 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Mortenson.
60 / 100
MaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 20% |
Mortenson Customer Satisfaction Score by Usage
Mortenson's Customer Satisfaction score was rated 67 points by customers who have used Mortenson's products/services for 2 to 5 Years.
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Mortenson Customer Service
3.7/5
Mortenson has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Mortenson's Customer Service
Address
Minneapolis, MN
Website
http://www.mortenson.com/
Quick Insights into Mortenson Customer Service
Mortenson's Customer Service score was rated highest by Male customers.
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Ranked Mortenson Customer Service the Highest
Mortenson Customer Service Score by Gender
Mortenson's Customer Service score was rated 4.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Mortenson.
Male
4.3/5
Female
N/A
Mortenson Customer Service Score by Usage
Mortenson's Customer Service score was rated 3.8 stars by customers who have used Mortenson's products/services for 2 to 5 Years.
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Mortenson as an Employer
4.6/5
Mortenson has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Mortenson scored a 15 for Net Promoter Score and a 21 for Employee Net Promoter Score. NPS gauges how likely a customer of Mortenson would recommend the brand to a friend. ENPS measures how likely Mortenson employees would recommend working at Mortenson to a friend.
Net Promoter Score
15
NPS Score
| 52% | Promoters |
|---|---|
| 11% | Passive |
| 37% | Detractors |
Employee Net Promoter Score
21
eNPS Score
| 54% | Promoters |
|---|---|
| 13% | Passive |
| 33% | Detractors |
