Vectrus NPS & Customer Reviews

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Vectrus

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Vectrus

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About Vectrus' Brand

"Vectrus is a provider of infrastructure, Information Technology and logistics support services for businesses." Among its major competitors, Vectrus is ranked in 7th place for NPS while CSRA Inc is 1st, and SAIC is 2nd.Their current market cap is $631.52M

Brand at a Glance

72%

Customer Loyalty

3.4/5

Product Quality

3/5

Pricing

3.2/5

Customer Service

Vectrus Ranking

^#4 / 4 of its competitors

Vectrus NPS

Vectrus's Net Promoter Score (NPS) is a -22 with 33% Promoters, 12% Passives, and 55% Detractors. Net Promoter Score tracks whether Vectrus's customers would recommend using the product based on a scale of -100 to 100.

Vectrus Overall NPS

-22

NPS

33%	Promoters
12%	Passives
55%	Detractors

Vectrus NPS Trend

-100

-50

100

Summary	Date	Score
Apr 2023 -10	Apr 2023	-10
Aug 2023 -6	Aug 2023	-6
Sep 2023 -9	Sep 2023	-9
Oct 2023 -14	Oct 2023	-14
Nov 2023 -16	Nov 2023	-16
Feb 2024 -23	Feb 2024	-23
Mar 2024 -22	Mar 2024	-22
Apr 2024 -24	Apr 2024	-24
May 2024 -20	May 2024	-20
Jun 2024 -22	Jun 2024	-22
Jul 2024 -25	Jul 2024	-25
Jan 2025 -23	Jan 2025	-23

How Other Brands Compare

Vectrus is ranked #4 for NPS among its competitors. SAIC and AECOM come in first and second, with Fluor Corporation coming in at third. Among those competitors, it is the lowest valued company behind AECOM.

	Vectrus	AECOM	SAIC	Fluor Corporation
Global Ranking	#-	#630	#666	#937
NPS	-22	12	31	10
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	$631.52M	$9.51B	$4.85B	$4.24B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Vectrus NPS by Gender

Vectrus's NPS was rated -39 by Male customers on Comparably.

Male

-39

Vectrus's NPS was rated -39 by Male customers on Comparably.

24%

Promoters

13%

Passives

63%

Detractors

Female

N/A

Vectrus's NPS is not yet rated by Female customers.

Promoters

Passives

Detractors

Vectrus NPS by Ethnicity

Vectrus's NPS was rated -17 points by Caucasian customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -17	Caucasian	-17

Vectrus NPS by Age

Vectrus's NPS was rated 25 points by customers ages 41-45 on Comparably.

100

Summary

Age

Promoters

Passives

Detractors

41-45

50%

25%

Vectrus NPS by Usage

Vectrus's NPS was rated the highest by customers who have used Vectrus's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 0	Less than 1 Year	0
1 to 2 Years -20	1 to 2 Years	-20

Vectrus NPS vs. Competitors

Compared to its competitors, Vectrus's NPS is rated right below Fluor Corporation.

COMPANY		NPS Score
	CSRA Inc	49
	SAIC	31
	Stantec	24
	AECOM	12
	WorleyParsons	12
	Fluor Corporation	10
	Vectrus	-22

Vectrus Customer Reviews

Out of the 2 Vectrus customer reviews 1 was positive and 1 was constructive. Vectrus customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Vectrus Customer Loyalty

72%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

72% of Vectrus users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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72%

28%

Vectrus Customer Loyalty Score by Gender

Vectrus's Customer Loyalty score was rated 66 by Male customers on Comparably.

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Male

66%

Yes

Female

N/A

Yes

Vectrus Customer Loyalty Score by Ethnicity

Vectrus's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.

% who answered "Yes"

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out of 100

Caucasian

Vectrus Customer Loyalty Score by Age

Vectrus's Customer Loyalty score was rated 55% by customers ages 41-45 on Comparably.

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20%

40%

60%

80%

100%

Summary	Age	Score
41-45 55%	41-45	55%

Vectrus Customer Loyalty Score by Usage

Vectrus's Customer Loyalty score was rated the highest by customers who have used Vectrus's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	100%
1 to 2 Years	64%

Vectrus Customer Loyalty Score by Industry

Vectrus's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Military and Defense industry customers.

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Tech	55%
Military and Defense	40%

Vectrus Customer Loyalty vs. Competitors

Compared to its competitors, Vectrus's Customer Loyalty score is rated right above AECOM, and is preceded by SAIC.

COMPANY		Customer Loyalty Score
	CSRA Inc	83%
	WorleyParsons	80%
	Stantec	79%
	Fluor Corporation	77%
	SAIC	72%
	Vectrus	72%
	AECOM	68%

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Vectrus Product Quality

3.4/5

Vectrus has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.

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Vectrus Product Information

Vectrus’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Vectrus's product the highest. Reviewers from the Military and Defense industry rated Vectrus the lowest at 1.8.

Website: vectrus.com

Company Size: 5,001-10,000 Employees

Industry

Tech

Professional Services

Quick Insights into Vectrus Product Quality

Vectrus's Product Quality score was rated highest by customers who have used Vectrus's products/services for Less than 1 Year, and rated lowest by customers from the Military and Defense industry.

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Ranked Vectrus Product Quality the Highest

Less than 1 Year	4.6
41-45	3.9
Tech	3.9

Ranked Vectrus Product Quality the Lowest

1 to 2 Years	3.5
Military and Defense	1.8

Vectrus Product Quality Score by Gender

Vectrus's Product Quality score was rated 3.4 by Male customers on Comparably.

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Male

3.4/5

Female

N/A

Vectrus Product Quality Score by Ethnicity

Vectrus's Product Quality score was rated 3.2 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 3.2	Caucasian	3.2

Vectrus Product Quality Score by Age

Vectrus's Product Quality score was rated 3.9 stars by customers ages 41-45 on Comparably.

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Summary	Age	Score
41-45 3.9	41-45	3.9

Vectrus Product Quality Score by Usage

Vectrus's Product Quality score was rated the highest by customers who have used Vectrus's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	4.6
1 to 2 Years	3.5

Vectrus Product Quality Score by Industry

Vectrus's Product Quality score was rated the highest by Tech industry customers, and the lowest by Military and Defense industry customers.

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Tech	3.9
Military and Defense	1.8

Vectrus Product Quality vs. Competitors

Compared to its competitors, Vectrus's Product Quality score is rated right below CSRA Inc.

COMPANY		Product Quality Score
	SAIC	4.2/5
	Fluor Corporation	3.8/5
	AECOM	3.8/5
	Stantec	3.7/5
	WorleyParsons	3.7/5
	CSRA Inc	3.6/5
	Vectrus	3.4/5

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Vectrus Pricing

Vectrus ROI & Value For Money

3/5

Vectrus has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.

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Vectrus Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Military and Defense industry think that they had the lowest ROI from Vectrus.

Quick Insights into Vectrus ROI

Vectrus's ROI score was rated highest by customers ages 41-45, and rated lowest by customers from the Military and Defense industry.

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Ranked Vectrus ROI the Highest

41-45	4
Tech	4
Less than 1 Year	3.5

Ranked Vectrus ROI the Lowest

1 to 2 Years	3.4
Military and Defense	1.8

Vectrus ROI Score by Gender

Vectrus's ROI score was rated 2.9 by Male customers on Comparably.

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Male

2.9/5

Female

N/A

Vectrus ROI Score by Ethnicity

Vectrus's ROI score was rated 3.1 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 3.1	Caucasian	3.1

Vectrus ROI Score by Age

Vectrus's ROI score was rated 4 stars by customers ages 41-45 on Comparably.

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Summary	Age	Score
41-45 4	41-45	4

Vectrus ROI Score by Usage

Vectrus's ROI score was rated the highest by customers who have used Vectrus's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	3.5
1 to 2 Years	3.4

Vectrus ROI Score by Industry

Vectrus's ROI score was rated the highest by Tech industry customers, and the lowest by Military and Defense industry customers.

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Tech	4
Military and Defense	1.8

Vectrus Pricing vs. Competitors

Compared to its competitors, Vectrus's ROI score is rated right below CSRA Inc.

COMPANY		Pricing Score
	SAIC	3.9/5
	Stantec	3.8/5
	WorleyParsons	3.8/5
	AECOM	3.7/5
	Fluor Corporation	3.6/5
	CSRA Inc	3.5/5
	Vectrus	3/5

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Vectrus Customer Satisfaction (CSAT)

Vectrus Customer Satisfaction (CSAT) Score

62 / 100

Vectrus has an overall Customer Satisfaction score of 62 rated by its users and customers.

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Very Satisfied	31%
Satisfied	31%
Neither Satisfied nor Dissatisfied	13%
Dissatisfied	9%
Very Dissatisfied	16%

Very Satisfied

31%

Satisfied

31%

Neither Satisfied nor Dissatisfied

13%

Dissatisfied

Very Dissatisfied

16%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Vectrus Customer Satisfaction

Vectrus's Customer Satisfaction score was rated highest by customers who have used Vectrus's products/services for Less than 1 Year, and rated lowest by customers from the Military and Defense industry.

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Ranked Vectrus Customer Satisfaction the Highest

Less than 1 Year	100%
41-45	75%
Tech	75%

Ranked Vectrus Customer Satisfaction the Lowest

1 to 2 Years	40%
Military and Defense	0%

Vectrus Customer Satisfaction Score by Gender

Vectrus's Customer Satisfaction score was rated 51 by Male customers on Comparably.

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51 / 100

Male

	Very Satisfied	38%
	Satisfied	13%
	Neither Satisfied nor Dissatisfied	24%
	Dissatisfied	0%
	Very Dissatisfied	25%

Vectrus Customer Satisfaction Score by Ethnicity

Caucasian
50%

CSAT according to Caucasian

Vectrus' Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.

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50 / 100

Very Satisfied	33%
Satisfied	17%
Neither Satisfied nor Dissatisfied	17%
Dissatisfied	0%
Very Dissatisfied	33%

Very Satisfied

33%

Satisfied

17%

Neither Satisfied nor Dissatisfied

17%

Dissatisfied

Very Dissatisfied

33%

Vectrus Customer Satisfaction Score by Age

Vectrus's Customer Satisfaction score was rated 75 points by customers ages 41-45 on Comparably.

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100

Breakdown

Age

Score

41-45

75%

Vectrus Customer Satisfaction Score by Usage

Vectrus's Customer Satisfaction score was rated the highest by customers who have used Vectrus's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	100
1 to 2 Years	40

Vectrus Customer Satisfaction Score by Industry

Vectrus's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Military and Defense industry customers.

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Tech	75
Military and Defense	0

Vectrus Customer Satisfaction vs. Competitors

Compared to its competitors, Vectrus's Customer Satisfaction score is rated right below AECOM.

COMPANY		Customer Satisfaction (CSAT) Score
	CSRA Inc	100%
	SAIC	79%
	Fluor Corporation	76%
	Stantec	74%
	WorleyParsons	73%
	AECOM	65%
	Vectrus	62%

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Vectrus Customer Service

3.2/5

Vectrus has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.

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About Vectrus's Customer Service

Address

Colorado Springs, CO

Website

vectrus.com

Quick Insights into Vectrus Customer Service

Vectrus's Customer Service score was rated highest by customers ages 41-45, and rated lowest by customers from the Military and Defense industry.

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Ranked Vectrus Customer Service the Highest

41-45	4.1
Tech	4.1
1 to 2 Years	3.5

Ranked Vectrus Customer Service the Lowest

Less than 1 Year	3
Military and Defense	1.8

Vectrus Customer Service Score by Gender

Vectrus's Customer Service score was rated 2.5 by Male customers on Comparably.

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Male

2.5/5

Female

N/A

Vectrus Customer Service Score by Ethnicity

Vectrus's Customer Service score was rated 2.8 stars by Caucasian customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 2.8	Caucasian	2.8

Vectrus Customer Service Score by Age

Vectrus's Customer Service score was rated 4.1 stars by customers ages 41-45 on Comparably.

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100

Summary	Age	Customer Service Score
41-45 4.1	41-45	4.1

Vectrus Customer Service Score by Usage

Vectrus's Customer Service score was rated the highest by customers who have used Vectrus's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3
1 to 2 Years	3.5

Vectrus Customer Service Score by Industry

Vectrus's Customer Service score was rated the highest by Tech industry customers, and the lowest by Military and Defense industry customers.

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Tech	4.1
Military and Defense	1.8

Vectrus Customer Service vs. Competitors

Compared to its competitors, Vectrus's Customer Service score is rated right below Fluor Corporation.

COMPANY		Customer Service Score
	CSRA Inc	5/5
	SAIC	4.1/5
	Stantec	4/5
	AECOM	3.8/5
	WorleyParsons	3.8/5
	Fluor Corporation	3.8/5
	Vectrus	3.2/5

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Vectrus as an Employer

2.9/5

Vectrus has a 2.9/5 stars for its overall company culture rated by their employees

bottom

45%

CEO of Vectrus

Chuck Prow

In the Bottom 45% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Vectrus scored a -22 for Net Promoter Score and a -12 for Employee Net Promoter Score. NPS gauges how likely a customer of Vectrus would recommend the brand to a friend. ENPS measures how likely Vectrus employees would recommend working at Vectrus to a friend.

Net Promoter Score

-22

NPS Score

33%	Promoters
12%	Passive
55%	Detractors

Employee Net Promoter Score

-12

eNPS Score

38%	Promoters
12%	Passive
50%	Detractors

Global Ranking Snapshot

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5	Apple	Timothy Cook	Tech
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