49
NPS
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CSRA Inc
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About CSRA Inc's Brand
We deliver a broad range of innovative, next-generation IT solutions and professional services to help our customers modernize their legacy system. Among its major competitors, CSRA Inc is ranked in 1st place for NPS while Booz Allen Hamilton is 2nd, and Leidos is 3rd.
Brand at a Glance
83%
Customer Loyalty
3.6/5
Product Quality
3.5/5
Pricing
5/5
Customer Service
CSRA Inc Ranking
- #1 / 4 of its competitors
CSRA Inc NPS
CSRA Inc's Net Promoter Score (NPS) is a 49 with 66% Promoters, 17% Passives, and 17% Detractors. Net Promoter Score tracks whether CSRA Inc's customers would recommend using the product based on a scale of -100 to 100.
CSRA Inc Overall NPS
| 66% | Promoters |
|---|---|
| 17% | Passives |
| 17% | Detractors |
CSRA Inc NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 100 | May 2021 | 100 |
Jun 2021 0 | Jun 2021 | 0 |
Oct 2021 33 | Oct 2021 | 33 |
Oct 2022 50 | Oct 2022 | 50 |
Nov 2024 60 | Nov 2024 | 60 |
Feb 2025 49 | Feb 2025 | 49 |
How Other Brands Compare
CSRA Inc is ranked first for NPS among its competitors. Booz Allen Hamilton and Leidos come in second and third, with CACI International coming in at #4.
CSRA Inc |  Booz Allen Hamilton |  Leidos |  CACI International | |
| Global Ranking | #- | #449 | #- | #- |
| NPS | 49 | 37 | 11 | 5 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $11.09B | $13.70B | $6.82B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CSRA Inc NPS vs. Competitors
Compared to its competitors, CSRA Inc's NPS is rated right above Booz Allen Hamilton.
| COMPANY | NPS Score | |
|---|---|---|
| CSRA Inc | 49 |
| Booz Allen Hamilton | 37 |
| Leidos | 11 |
| CACI International | 5 |
 | Vectrus | -22 |
CSRA Inc Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of CSRA Inc users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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CSRA Inc Customer Loyalty vs. Competitors
Compared to its competitors, CSRA Inc's Customer Loyalty score is rated right above Leidos.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| CSRA Inc | 83% |
| Leidos | 78% |
| CACI International | 76% |
| Booz Allen Hamilton | 73% |
| Vectrus | 72% |
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CSRA Inc Product Quality
3.6/5
CSRA Inc has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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CSRA Inc Product Information
CSRA Inc’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://csra.com
- Company Size
- 10,000+ Employees
Industry
Tech
Enterprise
Government & Legal
CSRA Inc Product Quality vs. Competitors
Compared to its competitors, CSRA Inc's Product Quality score is rated right above Vectrus, and is preceded by Leidos.
| COMPANY | Product Quality Score | |
|---|---|---|
| Booz Allen Hamilton | 3.9/5 |
| CACI International | 3.8/5 |
| Leidos | 3.6/5 |
| CSRA Inc | 3.6/5 |
| Vectrus | 3.4/5 |
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CSRA Inc Pricing
CSRA Inc ROI & Value For Money
3.5/5
CSRA Inc has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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CSRA Inc Pricing vs. Competitors
Compared to its competitors, CSRA Inc's ROI score is rated right above Vectrus, and is preceded by Leidos.
| COMPANY | Pricing Score | |
|---|---|---|
| Booz Allen Hamilton | 3.9/5 |
| CACI International | 3.7/5 |
| Leidos | 3.5/5 |
| CSRA Inc | 3.5/5 |
| Vectrus | 3/5 |
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CSRA Inc Customer Satisfaction (CSAT)
CSRA Inc Customer Satisfaction (CSAT) Score
100 / 100
CSRA Inc has an overall Customer Satisfaction score of 100 rated by its users and customers.
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Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CSRA Inc Customer Satisfaction vs. Competitors
Compared to its competitors, CSRA Inc's Customer Satisfaction score is rated right above CACI International.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| CSRA Inc | 100% |
| CACI International | 82% |
| Leidos | 78% |
| Booz Allen Hamilton | 71% |
| Vectrus | 62% |
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CSRA Inc Customer Service
5/5
CSRA Inc has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About CSRA Inc's Customer Service
Address
3170 Fairview Park Drive, Falls Church, VA 22042
Website
http://csra.com
Phone Number
703-641-2000
CSRA Inc's Social Links
CSRA Inc Customer Service vs. Competitors
Compared to its competitors, CSRA Inc's Customer Service score is rated right above Booz Allen Hamilton.
| COMPANY | Customer Service Score | |
|---|---|---|
| CSRA Inc | 5/5 |
| Booz Allen Hamilton | 3.9/5 |
| Leidos | 3.6/5 |
| CACI International | 3.6/5 |
| Vectrus | 3.2/5 |
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CSRA Inc as an Employer
3.2/5
CSRA Inc has a 3.2/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
CSRA Inc scored a 49 for Net Promoter Score and a -10 for Employee Net Promoter Score. NPS gauges how likely a customer of CSRA Inc would recommend the brand to a friend. ENPS measures how likely CSRA Inc employees would recommend working at CSRA Inc to a friend.
Net Promoter Score
49
NPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
-10
eNPS Score
| 28% | Promoters |
|---|---|
| 34% | Passive |
| 38% | Detractors |
