10
NPS
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CACI International
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About CACI International's Brand
CACI is a $5.7 billion national security company whose mission and enterprise technology and expertise play a vital role in safeguarding our troops, and enabling our government to deliver cost-effective and high-quality support for all Americans. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. Among its major competitors, CACI International is ranked in 5th place for NPS while SAIC is 1st, and General Dynamics is 2nd.Their current market cap is $6.82B
Brand at a Glance
78%
Customer Loyalty
3.9/5
Product Quality
3.8/5
Pricing
3.7/5
Customer Service
CACI International Ranking
- #4 / 4 of its competitors
CACI International NPS
CACI International's Net Promoter Score (NPS) is a 10 with 48% Promoters, 14% Passives, and 38% Detractors. Net Promoter Score tracks whether CACI International's customers would recommend using the product based on a scale of -100 to 100.
CACI International Overall NPS
| 48% | Promoters |
|---|---|
| 14% | Passives |
| 38% | Detractors |
CACI International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 15 | Jul 2023 | 15 |
Sep 2023 16 | Sep 2023 | 16 |
Oct 2023 14 | Oct 2023 | 14 |
Nov 2023 13 | Nov 2023 | 13 |
Dec 2023 9 | Dec 2023 | 9 |
Jan 2024 6 | Jan 2024 | 6 |
Feb 2024 2 | Feb 2024 | 2 |
May 2024 3 | May 2024 | 3 |
Dec 2024 4 | Dec 2024 | 4 |
Jan 2025 2 | Jan 2025 | 2 |
Jul 2025 5 | Jul 2025 | 5 |
Aug 2026 9 | Aug 2026 | 9 |
How Other Brands Compare
CACI International is ranked #4 for NPS among its competitors. SAIC and Northrop Grumman Corporation come in first and second, with Leidos coming in at third. Among those competitors, it is the third most valued company behind Northrop Grumman Corporation.
CACI International |  Northrop Grumman Corporation |  SAIC |  Leidos | |
| Global Ranking | #- | #177 | #666 | #- |
| NPS | 10 | 16 | 30 | 11 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | $6.82B | $54.60B | $4.85B | $13.70B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CACI International NPS by Gender
CACI International's NPS was rated -23 by Male customers on Comparably.
Male
-23
CACI International's NPS was rated -23 by Male customers on Comparably.
33%
Promoters
11%
Passives
56%
Detractors
Female
N/A
CACI International's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
CACI International NPS by Ethnicity
CACI International's NPS was rated the highest by Caucasian customers, and the lowest by Native American customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
African American/Black -100 | African American/Black | -100 |
Native American -100 | Native American | -100 |
CACI International NPS by Age
CACI International's NPS was rated -50 points by customers ages 26-30 on Comparably.
CACI International NPS by Usage
CACI International's NPS was rated the highest by customers who have used CACI International's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -40 | Less than 1 Year | -40 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
CACI International NPS vs. Competitors
Compared to its competitors, CACI International's NPS is rated right above Peraton, and is preceded by Leidos.
| COMPANY | NPS Score | |
|---|---|---|
| SAIC | 30 |
 | General Dynamics | 21 |
| Northrop Grumman Corporation | 16 |
| Leidos | 11 |
| CACI International | 10 |
 | Peraton | -18 |
CACI International Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of CACI International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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CACI International Customer Loyalty Score by Gender
CACI International's Customer Loyalty score was rated 80 by Male customers on Comparably.
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Male
80%
Yes
Female
N/A
Yes
CACI International Customer Loyalty Score by Ethnicity
CACI International's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Native American customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of CACI International.
100
out of 100
Caucasian
40
out of 100
African American/Black
40
out of 100
Native American
CACI International Customer Loyalty Score by Age
CACI International's Customer Loyalty score was rated 78% by customers ages 26-30 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 78% | 26-30 | 78% |
CACI International Customer Loyalty Score by Usage
CACI International's Customer Loyalty score was rated the highest by customers who have used CACI International's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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CACI International Customer Loyalty Score by Industry
CACI International's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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CACI International Customer Loyalty vs. Competitors
Compared to its competitors, CACI International's Customer Loyalty score is rated right above Leidos.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| CACI International | 78% |
| Leidos | 77% |
| Peraton | 77% |
| General Dynamics | 75% |
| SAIC | 73% |
| Northrop Grumman Corporation | 66% |
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CACI International Product Quality
3.9/5
CACI International has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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CACI International Product Information
CACI International’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated CACI International's product the highest. Reviewers from the Tech industry rated CACI International the lowest at 3.1.
- Website
- http://www.caci.com
- Company Size
- 10,000+ Employees
Industry
Information Services
Tech
Big Data
Hardware and Devices
Quick Insights into CACI International Product Quality
CACI International's Product Quality score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by African American/Black customers.
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Ranked CACI International Product Quality the Highest
Ranked CACI International Product Quality the Lowest
CACI International Product Quality Score by Gender
CACI International's Product Quality score was rated 4.2 by Male customers on Comparably.
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Male
4.2/5
Female
N/A
CACI International Product Quality Score by Ethnicity
CACI International's Product Quality score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
African American/Black 2.3 | African American/Black | 2.3 |
Native American 3.5 | Native American | 3.5 |
CACI International Product Quality Score by Age
CACI International's Product Quality score was rated 3.9 stars by customers ages 26-30 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.9 | 26-30 | 3.9 |
CACI International Product Quality Score by Usage
CACI International's Product Quality score was rated the highest by customers who have used CACI International's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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CACI International Product Quality Score by Industry
CACI International's Product Quality score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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CACI International Product Quality vs. Competitors
Compared to its competitors, CACI International's Product Quality score is rated right above Northrop Grumman Corporation, and is preceded by General Dynamics.
| COMPANY | Product Quality Score | |
|---|---|---|
| SAIC | 4.3/5 |
| General Dynamics | 4/5 |
| CACI International | 3.9/5 |
| Northrop Grumman Corporation | 3.8/5 |
| Peraton | 3.6/5 |
| Leidos | 3.6/5 |
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CACI International Pricing
CACI International ROI & Value For Money
3.8/5
CACI International has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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CACI International Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry. The users from the Tech industry think that they had the lowest ROI from CACI International.
Quick Insights into CACI International ROI
CACI International's ROI score was rated highest by customers who have used CACI International's products/services for 5 to 10 Years, and rated lowest by African American/Black customers.
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Ranked CACI International ROI the Highest
Ranked CACI International ROI the Lowest
CACI International ROI Score by Gender
CACI International's ROI score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
CACI International ROI Score by Ethnicity
CACI International's ROI score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
African American/Black 1.8 | African American/Black | 1.8 |
Native American 3.3 | Native American | 3.3 |
CACI International ROI Score by Age
CACI International's ROI score was rated 3.2 stars by customers ages 26-30 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.2 | 26-30 | 3.2 |
CACI International ROI Score by Usage
CACI International's ROI score was rated the highest by customers who have used CACI International's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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CACI International ROI Score by Industry
CACI International's ROI score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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CACI International Pricing vs. Competitors
Compared to its competitors, CACI International's ROI score is rated right above General Dynamics, and is preceded by SAIC.
| COMPANY | Pricing Score | |
|---|---|---|
| SAIC | 3.9/5 |
| CACI International | 3.8/5 |
| General Dynamics | 3.7/5 |
| Northrop Grumman Corporation | 3.7/5 |
| Peraton | 3.6/5 |
| Leidos | 3.5/5 |
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CACI International Customer Satisfaction (CSAT)
CACI International Customer Satisfaction (CSAT) Score
83 / 100
CACI International has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
46%
Satisfied
37%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
3%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into CACI International Customer Satisfaction
CACI International's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by Native American customers.
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Ranked CACI International Customer Satisfaction the Highest
Ranked CACI International Customer Satisfaction the Lowest
CACI International Customer Satisfaction Score by Gender
CACI International's Customer Satisfaction score was rated 100 by Male customers on Comparably.
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100 / 100
MaleVery Satisfied | 37% | |
|---|---|---|
Satisfied | 63% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
CACI International Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
CACI International's Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
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67 / 100
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Native American
CACI International's Customer Satisfaction (CSAT) score was rated 67% according to Native American users and customers.
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67 / 100
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CACI International Customer Satisfaction Score by Age
CACI International's Customer Satisfaction score was rated 100 points by customers ages 26-30 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 100% |
CACI International Customer Satisfaction Score by Usage
CACI International's Customer Satisfaction score was rated the highest by customers who have used CACI International's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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CACI International Customer Satisfaction Score by Industry
CACI International's Customer Satisfaction score was rated 67 points by Tech industry customers.
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"label": "Tech",
"groupId": 104,
"score": 67,
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"csatScore": 67,
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"scoreClassName": "max",
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}CACI International Customer Satisfaction vs. Competitors
Compared to its competitors, CACI International's Customer Satisfaction score is rated right above SAIC.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| CACI International | 83% |
| SAIC | 79% |
| General Dynamics | 78% |
| Leidos | 77% |
| Peraton | 75% |
| Northrop Grumman Corporation | 67% |
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CACI International Customer Service
3.7/5
CACI International has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About CACI International's Customer Service
Address
1100 North Glebe Road, Arlington, VA 22201
Website
http://www.caci.com
Phone Number
(703)841-7800
CACI International's Social Links
Quick Insights into CACI International Customer Service
CACI International's Customer Service score was rated highest by Caucasian customers, and rated lowest by Native American customers.
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Ranked CACI International Customer Service the Highest
Ranked CACI International Customer Service the Lowest
CACI International Customer Service Score by Gender
CACI International's Customer Service score was rated 4 by Male customers on Comparably.
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Male
4/5
Female
N/A
CACI International Customer Service Score by Ethnicity
CACI International's Customer Service score was rated the highest by Caucasian customers, and the lowest by Native American customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of CACI International.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
African American/Black 2.6 | African American/Black | 2.6 |
Native American 2.3 | Native American | 2.3 |
CACI International Customer Service Score by Age
CACI International's Customer Service score was rated 3.9 stars by customers ages 26-30 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3.9 | 26-30 | 3.9 |
CACI International Customer Service Score by Usage
CACI International's Customer Service score was rated the highest by customers who have used CACI International's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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CACI International Customer Service Score by Industry
CACI International's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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CACI International Customer Service vs. Competitors
Compared to its competitors, CACI International's Customer Service score is rated right above Leidos, and is preceded by Northrop Grumman Corporation.
| COMPANY | Customer Service Score | |
|---|---|---|
| SAIC | 4.1/5 |
| General Dynamics | 4/5 |
| Northrop Grumman Corporation | 3.8/5 |
| CACI International | 3.7/5 |
| Leidos | 3.6/5 |
| Peraton | 3.6/5 |
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CACI International as an Employer
4.3/5
CACI International has a 4.3/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
CACI International scored a 10 for Net Promoter Score and a 39 for Employee Net Promoter Score. NPS gauges how likely a customer of CACI International would recommend the brand to a friend. ENPS measures how likely CACI International employees would recommend working at CACI International to a friend.
Net Promoter Score
10
NPS Score
| 48% | Promoters |
|---|---|
| 14% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
39
eNPS Score
| 57% | Promoters |
|---|---|
| 25% | Passive |
| 18% | Detractors |
