-18
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Peraton
Marketing or Exec? Claim Your Free Account
About Peraton's Brand
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.
Brand at a Glance
77%
Customer Loyalty
3.6/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Peraton NPS
Peraton's Net Promoter Score (NPS) is a -18 with 29% Promoters, 24% Passives, and 47% Detractors. Net Promoter Score tracks whether Peraton's customers would recommend using the product based on a scale of -100 to 100.
Peraton Overall NPS
| 29% | Promoters |
|---|---|
| 24% | Passives |
| 47% | Detractors |
Peraton NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 0 | May 2022 | 0 |
Sep 2022 -33 | Sep 2022 | -33 |
Oct 2022 -25 | Oct 2022 | -25 |
Feb 2023 -40 | Feb 2023 | -40 |
Mar 2023 -34 | Mar 2023 | -34 |
Apr 2023 -15 | Apr 2023 | -15 |
Aug 2023 11 | Aug 2023 | 11 |
Sep 2023 0 | Sep 2023 | 0 |
Sep 2024 -9 | Sep 2024 | -9 |
Dec 2024 -29 | Dec 2024 | -29 |
Mar 2025 -25 | Mar 2025 | -25 |
Jan 2026 -18 | Jan 2026 | -18 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Peraton NPS by Gender
Peraton's NPS was rated -33 by Male customers on Comparably.
Male
-33
Peraton's NPS was rated -33 by Male customers on Comparably.
0%
Promoters
67%
Passives
33%
Detractors
Female
N/A
Peraton's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Peraton NPS by Ethnicity
Peraton's NPS was rated -67 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -67 | Caucasian | -67 |
Peraton Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Peraton users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Peraton Customer Loyalty Score by Gender
Peraton's Customer Loyalty score was rated 70 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Peraton.
Male
70%
Yes
Female
N/A
Yes
Peraton Customer Loyalty Score by Ethnicity
Peraton's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Peraton.
70
out of 100
Caucasian
Peraton Customer Loyalty Score by Industry
Peraton's Customer Loyalty score was rated 70% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Peraton Product Quality
3.6/5
Peraton has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Peraton's overall Product Quality score rated by its users and customers.
Peraton Product Information
Peraton’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Peraton's product the highest.
- Website
- http://www.peraton.com
- Company Size
- 10,000+ Employees
Industry
Government and Public Policy
Quick Insights into Peraton Product Quality
Peraton's Product Quality score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Peraton's Product Quality.
Ranked Peraton Product Quality the Highest
Peraton Product Quality Score by Gender
Peraton's Product Quality score was rated 2.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Peraton.
Male
2.6/5
Female
N/A
Peraton Product Quality Score by Ethnicity
Peraton's Product Quality score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Peraton.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Peraton Product Quality Score by Industry
Peraton's Product Quality score was rated 2.6 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Peraton Pricing
Peraton ROI & Value For Money
3.6/5
Peraton has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Peraton's overall ROI score rated by its users and customers.
Peraton Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Peraton ROI
Peraton's ROI score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Peraton's ROI score.
Ranked Peraton ROI the Highest
Peraton ROI Score by Gender
Peraton's ROI score was rated 2.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Peraton.
Male
2.6/5
Female
N/A
Peraton ROI Score by Ethnicity
Peraton's ROI score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Peraton.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Peraton ROI Score by Industry
Peraton's ROI score was rated 2.6 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Peraton Customer Satisfaction (CSAT)
Peraton Customer Satisfaction (CSAT) Score
75 / 100
Peraton has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
44%
Satisfied
31%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
13%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Peraton Customer Satisfaction
Peraton's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Peraton's Customer Satisfaction.
Ranked Peraton Customer Satisfaction the Highest
Peraton Customer Satisfaction Score by Gender
Peraton's Customer Satisfaction score was rated 33 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Peraton.
33 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 34% | |
Very Dissatisfied | 0% |
Peraton Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Peraton's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Peraton.
33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
34%
Very Dissatisfied
33%
Peraton Customer Satisfaction Score by Industry
Peraton's Customer Satisfaction score was rated 33 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Peraton Customer Satisfaction Score by Industry",
"text": "Peraton's Customer Satisfaction score was rated 33 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Peraton's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 33
}
]
}Peraton Customer Service
3.6/5
Peraton has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Peraton's overall Customer Service score rated by its users and customers.
About Peraton's Customer Service
Address
1875 Explorer St, Reston, VA 20190
Website
http://www.peraton.com
Peraton's Social Links
Quick Insights into Peraton Customer Service
Peraton's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Peraton's Customer Service score.
Ranked Peraton Customer Service the Highest
Peraton Customer Service Score by Gender
Peraton's Customer Service score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Peraton.
Male
3.5/5
Female
N/A
Peraton Customer Service Score by Ethnicity
Peraton's Customer Service score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Peraton.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Peraton Customer Service Score by Industry
Peraton's Customer Service score was rated 3.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Consumer vs. Employees
Peraton scored a -18 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of Peraton would recommend the brand to a friend. ENPS measures how likely Peraton employees would recommend working at Peraton to a friend.
Net Promoter Score
-18
NPS Score
| 29% | Promoters |
|---|---|
| 24% | Passive |
| 47% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 23% | Promoters |
|---|---|
| 21% | Passive |
| 56% | Detractors |
