31
NPS
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SAIC is ranked #228 in Tech Brands
SAIC is ranked #228 in Tech Brands
About SAIC's Brand
SAIC . SAIC’s brand is ranked #666 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of SAIC. When compared to other organizations within the Tech industry, SAIC is ranked #228. Among its major competitors, SAIC is ranked in 2nd place for NPS while Booz Allen Hamilton is 1st, and KBR is 3rd.Their current market cap is $4.85B
Brand at a Glance
72%
Customer Loyalty
4.2/5
Product Quality
3.9/5
Pricing
4.1/5
Customer Service
SAIC Ranking
- #228 in Tech
- #2 / 4 of its competitors
SAIC NPS
SAIC's Net Promoter Score (NPS) is a 31 with 57% Promoters, 17% Passives, and 26% Detractors. Net Promoter Score tracks whether SAIC's customers would recommend using the product based on a scale of -100 to 100.
SAIC Overall NPS
| 57% | Promoters |
|---|---|
| 17% | Passives |
| 26% | Detractors |
SAIC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 43 | Aug 2023 | 43 |
Sep 2023 35 | Sep 2023 | 35 |
Oct 2023 37 | Oct 2023 | 37 |
Nov 2023 39 | Nov 2023 | 39 |
Dec 2023 40 | Dec 2023 | 40 |
Jan 2024 38 | Jan 2024 | 38 |
Apr 2024 35 | Apr 2024 | 35 |
May 2024 33 | May 2024 | 33 |
Jun 2024 33 | Jun 2024 | 33 |
Jul 2024 32 | Jul 2024 | 32 |
Sep 2024 32 | Sep 2024 | 32 |
Jul 2025 29 | Jul 2025 | 29 |
How Other Brands Compare
SAIC is ranked second for NPS among its competitors. Booz Allen Hamilton and KBR come in first and third, with Accenture coming in at #4. Among those competitors, it is the lowest valued company behind Accenture.
 SAIC |  Accenture |  Booz Allen Hamilton |  KBR | |
| Global Ranking | #666 | #124 | #449 | #- |
| NPS | 31 | 20 | 37 | 25 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | $4.85B | $168.12B | $11.09B | $5.24B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SAIC NPS by Gender
Female customers rated SAIC's NPS 20 points higher than Male customers.
Male
30
SAIC's NPS was rated 30 by Male customers on Comparably.
50%
Promoters
30%
Passives
20%
Detractors
Female
50
SAIC's NPS was rated 50 by Female customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
SAIC NPS by Ethnicity
SAIC's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Asian or Pacific Islander 60 | Asian or Pacific Islander | 60 |
SAIC NPS by Age
SAIC's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
SAIC NPS by Usage
SAIC's NPS was rated the highest by customers who have used SAIC's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years -16 | 1 to 2 Years | -16 |
5 to 10 Years 75 | 5 to 10 Years | 75 |
SAIC NPS vs. Competitors
Compared to its competitors, SAIC's NPS is rated right above KBR, and is preceded by Booz Allen Hamilton.
| COMPANY | NPS Score | |
|---|---|---|
| Booz Allen Hamilton | 37 |
| SAIC | 31 |
| KBR | 25 |
 | General Dynamics | 21 |
| Accenture | 20 |
 | Smartronix | 0 |
 | Exelis | N/A |
 | Vectrus | -22 |
SAIC Customer Reviews
Out of the 2 SAIC customer reviews 2 were positive and 0 were constructive. SAIC customer reviews reflect that all customers have a favorable experience using the products/services of the company.
SAIC Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of SAIC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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SAIC Customer Loyalty Score by Gender
Male customers rated SAIC's Customer Loyalty score 12% higher than Female customers.
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Male
90%
Yes
Female
78%
Yes
SAIC Customer Loyalty Score by Ethnicity
SAIC's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
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82
out of 100
Caucasian
78
out of 100
Asian or Pacific Islander
SAIC Customer Loyalty Score by Age
SAIC's Customer Loyalty score was rated 100% by customers ages 31-35 and customers ages 51-55 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 100% | 31-35 | 100% |
51-55 100% | 51-55 | 100% |
SAIC Customer Loyalty Score by Usage
SAIC's Customer Loyalty score was rated the highest by customers who have used SAIC's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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SAIC Customer Loyalty Score by Industry
SAIC's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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SAIC Customer Loyalty vs. Competitors
Compared to its competitors, SAIC's Customer Loyalty score is rated right above Vectrus, and is preceded by Booz Allen Hamilton.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| General Dynamics | 75% |
| KBR | 74% |
| Booz Allen Hamilton | 73% |
| SAIC | 72% |
| Vectrus | 72% |
| Accenture | 71% |
| Smartronix | 68% |
| Exelis | N/A |
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Customer Loyalty for Other Tech Brands
In the Tech industry, SAIC's Customer Loyalty score is rated right below Peloton.
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SAIC Product Quality
4.2/5
SAIC has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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SAIC Product Information
SAIC’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated SAIC's product the highest. Reviewers from the Aerospace and Aviation industry rated SAIC the lowest at 3.9.
- Website
- https://www.saic.com
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
Enterprise
Government & Legal
Quick Insights into SAIC Product Quality
SAIC's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by Female customers.
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Ranked SAIC Product Quality the Highest
Ranked SAIC Product Quality the Lowest
SAIC Product Quality Score by Gender
Male customers rated SAIC's Product Quality score 0.6 stars higher than Female customers.
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Male
4.5/5
Female
3.9/5
SAIC Product Quality Score by Ethnicity
SAIC's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.2 | Caucasian | 4.2 |
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
SAIC Product Quality Score by Age
SAIC's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 31-35.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.1 | 31-35 | 4.1 |
51-55 4.3 | 51-55 | 4.3 |
SAIC Product Quality Score by Usage
SAIC's Product Quality score was rated the highest by customers who have used SAIC's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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SAIC Product Quality Score by Industry
SAIC's Product Quality score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
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SAIC Product Quality vs. Competitors
Compared to its competitors, SAIC's Product Quality score is rated right above General Dynamics.
| COMPANY | Product Quality Score | |
|---|---|---|
| SAIC | 4.2/5 |
| General Dynamics | 4/5 |
| Booz Allen Hamilton | 3.9/5 |
| KBR | 3.8/5 |
| Accenture | 3.7/5 |
| Smartronix | 3.5/5 |
| Vectrus | 3.4/5 |
| Exelis | N/A |
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Product Quality for Other Tech Brands
In the Tech industry, SAIC's Product Quality score is rated right above Netflix, and is preceded by Zoom Video Communications.
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SAIC Pricing
SAIC ROI & Value For Money
3.9/5
SAIC has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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SAIC Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from SAIC.
Quick Insights into SAIC ROI
SAIC's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by Female customers.
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Ranked SAIC ROI the Highest
Ranked SAIC ROI the Lowest
SAIC ROI Score by Gender
Male customers rated SAIC's ROI score 0.6 stars higher than Female customers.
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Male
4.2/5
Female
3.6/5
SAIC ROI Score by Ethnicity
SAIC's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Asian or Pacific Islander 4.4 | Asian or Pacific Islander | 4.4 |
SAIC ROI Score by Age
SAIC's ROI score was rated 4.1 stars by customers ages 31-35 and customers ages 51-55 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.1 | 31-35 | 4.1 |
51-55 4.1 | 51-55 | 4.1 |
SAIC ROI Score by Usage
SAIC's ROI score was rated the highest by customers who have used SAIC's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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SAIC ROI Score by Industry
SAIC's ROI score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
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SAIC Pricing vs. Competitors
Compared to its competitors, SAIC's ROI score is rated right above Smartronix, and is preceded by Booz Allen Hamilton.
| COMPANY | Pricing Score | |
|---|---|---|
| Booz Allen Hamilton | 3.9/5 |
| SAIC | 3.9/5 |
| Smartronix | 3.8/5 |
| General Dynamics | 3.7/5 |
| KBR | 3.6/5 |
| Accenture | 3.6/5 |
| Vectrus | 3/5 |
| Exelis | N/A |
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ROI for Other Tech Brands
In the Tech industry, SAIC's ROI score is rated right above ROBLOX, and is preceded by Apple.
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SAIC Customer Satisfaction (CSAT)
SAIC Customer Satisfaction (CSAT) Score
79 / 100
SAIC has an overall Customer Satisfaction score of 79 rated by its users and customers.
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Very Satisfied
53%
Satisfied
26%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
7%
Very Dissatisfied
3%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into SAIC Customer Satisfaction
SAIC's Customer Satisfaction score was rated highest by customers who have used SAIC's products/services for 1 to 2 Years, and rated lowest by Female customers.
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Ranked SAIC Customer Satisfaction the Highest
Ranked SAIC Customer Satisfaction the Lowest
SAIC Customer Satisfaction Score by Gender
Male customers rated SAIC's Customer Satisfaction score 50 points higher than Female customers.
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100 / 100
MaleVery Satisfied | 44% | |
|---|---|---|
Satisfied | 56% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
50 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
SAIC Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
SAIC's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
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100 / 100
Very Satisfied
40%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
SAIC's Customer Satisfaction (CSAT) score was rated 75% according to Asian or Pacific Islander users and customers.
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75 / 100
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
SAIC Customer Satisfaction Score by Age
SAIC's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 31-35.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 67% | |||||||||||||||
| 51-55 | 100% |
SAIC Customer Satisfaction Score by Usage
SAIC's Customer Satisfaction score was rated the highest by customers who have used SAIC's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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SAIC Customer Satisfaction Score by Industry
SAIC's Customer Satisfaction score was rated 66 points by Aerospace and Aviation industry customers.
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}SAIC Customer Satisfaction vs. Competitors
Compared to its competitors, SAIC's Customer Satisfaction score is rated right above General Dynamics.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| SAIC | 79% |
| General Dynamics | 78% |
| KBR | 75% |
| Accenture | 75% |
| Booz Allen Hamilton | 71% |
| Vectrus | 62% |
| Smartronix | 50% |
| Exelis | 0% |
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Customer Satisfaction for Other Tech Brands
In the Tech industry, SAIC's Customer Satisfaction score is rated right above Zoom Video Communications, and is preceded by Google.
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SAIC Customer Service
4.1/5
SAIC has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About SAIC's Customer Service
Address
Mclean, VA
Website
https://www.saic.com
Quick Insights into SAIC Customer Service
SAIC's Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers who have used SAIC's products/services for 1 to 2 Years.
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Ranked SAIC Customer Service the Highest
Ranked SAIC Customer Service the Lowest
SAIC Customer Service Score by Gender
SAIC's Customer Service score was rated 4.2 by both Female and Male customers on Comparably.
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Male
4.2/5
Female
4.2/5
SAIC Customer Service Score by Ethnicity
SAIC's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Asian or Pacific Islander 4.4 | Asian or Pacific Islander | 4.4 |
SAIC Customer Service Score by Age
SAIC's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 5 | 31-35 | 5 |
51-55 4.3 | 51-55 | 4.3 |
SAIC Customer Service Score by Usage
SAIC's Customer Service score was rated the highest by customers who have used SAIC's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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SAIC Customer Service Score by Industry
SAIC's Customer Service score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
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SAIC Customer Service vs. Competitors
Compared to its competitors, SAIC's Customer Service score is rated right above General Dynamics.
| COMPANY | Customer Service Score | |
|---|---|---|
| SAIC | 4.1/5 |
| General Dynamics | 4/5 |
| Booz Allen Hamilton | 3.9/5 |
| Accenture | 3.8/5 |
| KBR | 3.7/5 |
| Smartronix | 3.7/5 |
| Vectrus | 3.2/5 |
| Exelis | N/A |
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Customer Service for Other Tech Brands
In the Tech industry, SAIC's Customer Service score is rated right above Google, and is preceded by Apple.
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SAIC as an Employer
3.8/5
SAIC has a 3.8/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
SAIC scored a 31 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of SAIC would recommend the brand to a friend. ENPS measures how likely SAIC employees would recommend working at SAIC to a friend.
Net Promoter Score
31
NPS Score
| 57% | Promoters |
|---|---|
| 17% | Passive |
| 26% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 44% | Promoters |
|---|---|
| 23% | Passive |
| 33% | Detractors |
Global Ranking Snapshot
SAIC is ranked #666 in the Global Top 100 Brands. It ranks just behind NETSCOUT and just ahead of Thermo Fisher Scientific.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
664 |  | Shipt |  | Kamau Witherspoon | Tech |
665 |  | NETSCOUT |  | Anil Singhal | Tech |
666 | | SAIC | | Anthony Moraco | Tech |
667 |  | Thermo Fisher Scientific |  | Marc Casper | Health and Wellness |
668 |  | Nissan |  | Hiroto Saikawa | Automotive and Transportation |
669 |  | Baker Hughes |  | Lorenzo Simonelli | Energy and Manufacturing |
670 |  | Aon Hewitt |  | Kristi Savacool | Business and Consumer Services |
Tech Ranking Snapshot
SAIC is ranked #228 in the Tech Industry. It ranks just behind NETSCOUT and just ahead of Northern Trust.
