-7
NPS
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NETSCOUT is ranked #227 in Tech Brands
NETSCOUT is ranked #227 in Tech Brands
About NETSCOUT's Brand
NETSCOUT assures and protects the connected world. Whether it’s a simple online transaction or a nation’s general election, we make sure both service providers and enterprise businesses can operate without interruption or slowdowns in performance, manage data securely, and take down cyber threats before they wreak havoc on global networks. NETSCOUT’s brand is ranked #665 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of NETSCOUT. When compared to other organizations within the Tech industry, NETSCOUT is ranked #227. Among its major competitors, NETSCOUT is ranked in 14th place for NPS while Barracuda Networks is 1st, and Splunk is 2nd.Their current market cap is $2.12B
Brand at a Glance
61%
Customer Loyalty
3.3/5
Product Quality
3/5
Pricing
2.9/5
Customer Service
NETSCOUT CMO
NETSCOUT Ranking
- #665 in Global Best Brands
- #227 in Tech
- #4 / 4 of its competitors
NETSCOUT NPS
NETSCOUT's Net Promoter Score (NPS) is a -7 with 45% Promoters, 3% Passives, and 52% Detractors. Net Promoter Score tracks whether NETSCOUT's customers would recommend using the product based on a scale of -100 to 100.
NETSCOUT Overall NPS
| 45% | Promoters |
|---|---|
| 3% | Passives |
| 52% | Detractors |
NETSCOUT NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 17 | Jan 2022 | 17 |
Feb 2022 23 | Feb 2022 | 23 |
Mar 2022 15 | Mar 2022 | 15 |
Apr 2022 15 | Apr 2022 | 15 |
May 2022 9 | May 2022 | 9 |
Sep 2022 5 | Sep 2022 | 5 |
Apr 2024 -1 | Apr 2024 | -1 |
Jul 2024 5 | Jul 2024 | 5 |
Aug 2024 -4 | Aug 2024 | -4 |
Sep 2024 -8 | Sep 2024 | -8 |
Jun 2025 -12 | Jun 2025 | -12 |
Sep 2025 -8 | Sep 2025 | -8 |
How Other Brands Compare
NETSCOUT is ranked #4 for NPS among its competitors. Fortinet and Palo Alto Networks come in first and second, with Nokia coming in at third. Among those competitors, it is the lowest valued company behind Palo Alto Networks.
 NETSCOUT |  Fortinet |  Nokia |  Palo Alto Networks | |
| Global Ranking | #665 | #275 | #357 | #446 |
| NPS | -7 | 42 | 17 | 31 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $2.12B | $27.91B | $22.70B | $31.32B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NETSCOUT NPS by Gender
NETSCOUT's NPS was rated -50 by Male customers on Comparably.
Male
-50
NETSCOUT's NPS was rated -50 by Male customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Female
N/A
NETSCOUT's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
NETSCOUT NPS by Usage
NETSCOUT's NPS was rated -100 points by customers who have used NETSCOUT's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -100 | 2 to 5 Years | -100 |
NETSCOUT NPS vs. Competitors
Compared to its competitors, NETSCOUT's NPS is rated right above Avaya, and is preceded by Darktrace.
| COMPANY | NPS Score | |
|---|---|---|
 | Barracuda Networks | 56 |
 | Splunk | 45 |
| Fortinet | 42 |
 | CrowdStrike | 42 |
 | Riverbed Technology | 33 |
| Palo Alto Networks | 31 |
 | Viavi Solutions | 31 |
 | FireEye, Inc. | 30 |
 | AppDynamics | 24 |
 | F5, Inc. | 22 |
| Nokia | 17 |
 | A10 Networks | 11 |
 | Darktrace | 10 |
| NETSCOUT | -7 |
 | Avaya | -13 |
 | SevOne | -34 |
NETSCOUT Customer Loyalty
61%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
61% of NETSCOUT users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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NETSCOUT Customer Loyalty Score by Gender
NETSCOUT's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
NETSCOUT Customer Loyalty Score by Usage
NETSCOUT's Customer Loyalty score was rated 70% by customers who have used NETSCOUT's products/services for 2 to 5 Years.
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NETSCOUT Customer Loyalty Score by Industry
NETSCOUT's Customer Loyalty score was rated 100% by Telecommunications industry customers.
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NETSCOUT Customer Loyalty vs. Competitors
Compared to its competitors, NETSCOUT's Customer Loyalty score is rated right above Viavi Solutions, and is preceded by Avaya.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Splunk | 83% |
| Fortinet | 82% |
| Palo Alto Networks | 81% |
| F5, Inc. | 81% |
| FireEye, Inc. | 80% |
| AppDynamics | 80% |
| CrowdStrike | 79% |
| A10 Networks | 79% |
| Nokia | 77% |
| Barracuda Networks | 74% |
| Darktrace | 70% |
| Riverbed Technology | 69% |
| SevOne | 68% |
| Avaya | 67% |
| NETSCOUT | 61% |
| Viavi Solutions | 58% |
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Customer Loyalty for Other Tech Brands
In the Tech industry, NETSCOUT's Customer Loyalty score is rated right below Peloton.
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NETSCOUT Product Quality
3.3/5
NETSCOUT has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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NETSCOUT Product Information
NETSCOUT’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Telecommunications industry rated NETSCOUT's product the highest.
- Website
- http://www.netscout.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Enterprise
Hardware and Devices
Quick Insights into NETSCOUT Product Quality
NETSCOUT's Product Quality score was rated highest by customers from the Telecommunications industry.
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Ranked NETSCOUT Product Quality the Highest
NETSCOUT Product Quality Score by Gender
NETSCOUT's Product Quality score was rated 2.6 by Male customers on Comparably.
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Male
2.6/5
Female
N/A
NETSCOUT Product Quality Score by Usage
NETSCOUT's Product Quality score was rated 2.6 stars by customers who have used NETSCOUT's products/services for 2 to 5 Years.
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NETSCOUT Product Quality Score by Industry
NETSCOUT's Product Quality score was rated 3 stars by Telecommunications industry customers.
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NETSCOUT Product Quality vs. Competitors
Compared to its competitors, NETSCOUT's Product Quality score is rated right above Avaya, and is preceded by Viavi Solutions.
| COMPANY | Product Quality Score | |
|---|---|---|
| Barracuda Networks | 4.7/5 |
| Splunk | 4.2/5 |
| Fortinet | 4.2/5 |
| CrowdStrike | 4.1/5 |
| FireEye, Inc. | 4/5 |
| AppDynamics | 4/5 |
| SevOne | 4/5 |
| Palo Alto Networks | 3.9/5 |
| Nokia | 3.9/5 |
| F5, Inc. | 3.8/5 |
| Darktrace | 3.7/5 |
| Riverbed Technology | 3.7/5 |
| A10 Networks | 3.6/5 |
| Viavi Solutions | 3.5/5 |
| NETSCOUT | 3.3/5 |
| Avaya | 3.1/5 |
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Product Quality for Other Tech Brands
In the Tech industry, NETSCOUT's Product Quality score is rated right below ROBLOX.
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NETSCOUT Pricing
NETSCOUT ROI & Value For Money
3/5
NETSCOUT has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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NETSCOUT Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Telecommunications industry.
Quick Insights into NETSCOUT ROI
NETSCOUT's ROI score was rated highest by customers from the Telecommunications industry.
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Ranked NETSCOUT ROI the Highest
NETSCOUT ROI Score by Gender
NETSCOUT's ROI score was rated 2.2 by Male customers on Comparably.
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Male
2.2/5
Female
N/A
NETSCOUT ROI Score by Usage
NETSCOUT's ROI score was rated 2.3 stars by customers who have used NETSCOUT's products/services for 2 to 5 Years.
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NETSCOUT ROI Score by Industry
NETSCOUT's ROI score was rated 2.5 stars by Telecommunications industry customers.
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NETSCOUT Pricing vs. Competitors
Compared to its competitors, NETSCOUT's ROI score is rated right below Avaya.
| COMPANY | Pricing Score | |
|---|---|---|
| Fortinet | 4.3/5 |
| Barracuda Networks | 4.2/5 |
| Splunk | 4.1/5 |
| AppDynamics | 4/5 |
| SevOne | 4/5 |
| CrowdStrike | 3.9/5 |
| Palo Alto Networks | 3.8/5 |
| FireEye, Inc. | 3.8/5 |
| F5, Inc. | 3.8/5 |
| Nokia | 3.8/5 |
| Darktrace | 3.7/5 |
| Riverbed Technology | 3.5/5 |
| A10 Networks | 3.5/5 |
| Viavi Solutions | 3.3/5 |
| Avaya | 3.3/5 |
| NETSCOUT | 3/5 |
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ROI for Other Tech Brands
In the Tech industry, NETSCOUT's ROI score is rated right below ROBLOX.
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NETSCOUT Customer Satisfaction (CSAT)
NETSCOUT Customer Satisfaction (CSAT) Score
42 / 100
NETSCOUT has an overall Customer Satisfaction score of 42 rated by its users and customers.
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Very Satisfied
17%
Satisfied
25%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
16%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into NETSCOUT Customer Satisfaction
NETSCOUT's Customer Satisfaction score was rated highest by Male customers.
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Ranked NETSCOUT Customer Satisfaction the Highest
NETSCOUT Customer Satisfaction Score by Gender
NETSCOUT's Customer Satisfaction score was rated 0 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of NETSCOUT.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 50% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
NETSCOUT Customer Satisfaction Score by Industry
NETSCOUT's Customer Satisfaction score was rated 0 points by Telecommunications industry customers.
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"label": "Telecommunications",
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}NETSCOUT Customer Satisfaction vs. Competitors
Compared to its competitors, NETSCOUT's Customer Satisfaction score is rated right below Avaya.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Barracuda Networks | 100% |
| Fortinet | 83% |
| CrowdStrike | 83% |
| Splunk | 78% |
| Nokia | 78% |
| Riverbed Technology | 75% |
| AppDynamics | 74% |
| Palo Alto Networks | 72% |
| Viavi Solutions | 72% |
| F5, Inc. | 70% |
| Darktrace | 69% |
| FireEye, Inc. | 67% |
| SevOne | 66% |
| A10 Networks | 60% |
| Avaya | 48% |
| NETSCOUT | 42% |
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Customer Satisfaction for Other Tech Brands
In the Tech industry, NETSCOUT's Customer Satisfaction score is rated right below Peloton.
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NETSCOUT Customer Service
2.9/5
NETSCOUT has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About NETSCOUT's Customer Service
Address
310 Littleton Rd, Westford, MA 01886
Website
http://www.netscout.com/
Phone Number
978-614-4000
NETSCOUT's Social Links
Quick Insights into NETSCOUT Customer Service
NETSCOUT's Customer Service score was rated highest by customers from the Telecommunications industry.
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Ranked NETSCOUT Customer Service the Highest
NETSCOUT Customer Service Score by Gender
NETSCOUT's Customer Service score was rated 2.1 by Male customers on Comparably.
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Male
2.1/5
Female
N/A
NETSCOUT Customer Service Score by Usage
NETSCOUT's Customer Service score was rated 2.1 stars by customers who have used NETSCOUT's products/services for 2 to 5 Years.
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NETSCOUT Customer Service Score by Industry
NETSCOUT's Customer Service score was rated 2.5 stars by Telecommunications industry customers.
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NETSCOUT Customer Service vs. Competitors
Compared to its competitors, NETSCOUT's Customer Service score is rated right below Avaya.
| COMPANY | Customer Service Score | |
|---|---|---|
| Fortinet | 4.3/5 |
| Splunk | 4.1/5 |
| CrowdStrike | 4/5 |
| Barracuda Networks | 4/5 |
| Darktrace | 4/5 |
| SevOne | 4/5 |
| Riverbed Technology | 3.9/5 |
| Palo Alto Networks | 3.9/5 |
| F5, Inc. | 3.9/5 |
| Nokia | 3.8/5 |
| AppDynamics | 3.7/5 |
| Viavi Solutions | 3.6/5 |
| FireEye, Inc. | 3.5/5 |
| A10 Networks | 3.4/5 |
| Avaya | 3.4/5 |
| NETSCOUT | 2.9/5 |
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Customer Service for Other Tech Brands
In the Tech industry, NETSCOUT's Customer Service score is rated right below ROBLOX.
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NETSCOUT as an Employer
4.6/5
NETSCOUT has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
NETSCOUT scored a -7 for Net Promoter Score and a 37 for Employee Net Promoter Score. NPS gauges how likely a customer of NETSCOUT would recommend the brand to a friend. ENPS measures how likely NETSCOUT employees would recommend working at NETSCOUT to a friend.
Net Promoter Score
-7
NPS Score
| 45% | Promoters |
|---|---|
| 3% | Passive |
| 52% | Detractors |
Employee Net Promoter Score
37
eNPS Score
| 55% | Promoters |
|---|---|
| 27% | Passive |
| 18% | Detractors |
Global Ranking Snapshot
NETSCOUT is ranked #665 in the Global Top 100 Brands. It ranks just behind Shipt and just ahead of SAIC.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
663 |  | Gainsight |  | Nick Mehta | Tech |
664 |  | Shipt |  | Kamau Witherspoon | Tech |
665 | | NETSCOUT | | Anil Singhal | Tech |
666 |  | SAIC |  | Anthony Moraco | Tech |
667 |  | Thermo Fisher Scientific |  | Marc Casper | Health and Wellness |
668 |  | Nissan |  | Hiroto Saikawa | Automotive and Transportation |
669 |  | Baker Hughes |  | Lorenzo Simonelli | Energy and Manufacturing |
