11
NPS
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A10 Networks
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About A10 Networks' Brand
A10 Networks offers solutions for accelerating web application delivery, bandwidth management and network identity issues. Among its major competitors, A10 Networks is ranked in 3rd place for NPS while Fortinet is 1st, and F5, Inc. is 2nd.Their current market cap is $1.05B
Brand at a Glance
79%
Customer Loyalty
3.6/5
Product Quality
3.5/5
Pricing
3.4/5
Customer Service
A10 Networks Ranking
- #3 / 4 of its competitors
A10 Networks NPS
A10 Networks's Net Promoter Score (NPS) is a 11 with 44% Promoters, 23% Passives, and 33% Detractors. Net Promoter Score tracks whether A10 Networks's customers would recommend using the product based on a scale of -100 to 100.
A10 Networks Overall NPS
| 44% | Promoters |
|---|---|
| 23% | Passives |
| 33% | Detractors |
A10 Networks NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2020 -100 | Mar 2020 | -100 |
Nov 2020 -100 | Nov 2020 | -100 |
May 2022 -33 | May 2022 | -33 |
Nov 2022 0 | Nov 2022 | 0 |
Feb 2023 17 | Feb 2023 | 17 |
Apr 2023 -1 | Apr 2023 | -1 |
Dec 2023 0 | Dec 2023 | 0 |
Jun 2024 11 | Jun 2024 | 11 |
How Other Brands Compare
A10 Networks is ranked third for NPS among its competitors. Fortinet and F5, Inc. come in first and second, with Arbor Networks coming in at #4. Among those competitors, it is the third most valued company behind Fortinet.
A10 Networks |  Fortinet |  F5, Inc. |  Arbor Networks | |
| Global Ranking | #- | #275 | #609 | #- |
| NPS | 11 | 42 | 24 | 0 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $1.05B | $27.91B | $13.04B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
A10 Networks NPS vs. Competitors
Compared to its competitors, A10 Networks's NPS is rated right above Arbor Networks, and is preceded by F5, Inc..
| COMPANY | NPS Score | |
|---|---|---|
| Fortinet | 42 |
| F5, Inc. | 24 |
| A10 Networks | 11 |
| Arbor Networks | 0 |
 | Snapt | N/A |
 | Tripwire | N/A |
A10 Networks Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of A10 Networks users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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A10 Networks Customer Loyalty vs. Competitors
Compared to its competitors, A10 Networks's Customer Loyalty score is rated right above Snapt, and is preceded by F5, Inc..
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Arbor Networks | 100% |
| Fortinet | 82% |
| F5, Inc. | 82% |
| A10 Networks | 79% |
| Snapt | N/A |
| Tripwire | N/A |
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A10 Networks Product Quality
3.6/5
A10 Networks has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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A10 Networks Product Information
A10 Networks’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.a10networks.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Enterprise
Government & Legal
Hardware and Devices
Productivity
SaaS
A10 Networks Product Quality vs. Competitors
Compared to its competitors, A10 Networks's Product Quality score is rated right above Snapt, and is preceded by F5, Inc..
| COMPANY | Product Quality Score | |
|---|---|---|
| Arbor Networks | 5/5 |
| Fortinet | 4.2/5 |
| F5, Inc. | 3.8/5 |
| A10 Networks | 3.6/5 |
| Snapt | N/A |
| Tripwire | N/A |
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A10 Networks Pricing
A10 Networks ROI & Value For Money
3.5/5
A10 Networks has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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A10 Networks Pricing vs. Competitors
Compared to its competitors, A10 Networks's ROI score is rated right above Snapt, and is preceded by F5, Inc..
| COMPANY | Pricing Score | |
|---|---|---|
| Arbor Networks | 5/5 |
| Fortinet | 4.2/5 |
| F5, Inc. | 3.9/5 |
| A10 Networks | 3.5/5 |
| Snapt | N/A |
| Tripwire | N/A |
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A10 Networks Customer Satisfaction (CSAT)
A10 Networks Customer Satisfaction (CSAT) Score
60 / 100
A10 Networks has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
A10 Networks Customer Satisfaction vs. Competitors
Compared to its competitors, A10 Networks's Customer Satisfaction score is rated right above Snapt, and is preceded by F5, Inc..
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Arbor Networks | 100% |
| Fortinet | 83% |
| F5, Inc. | 72% |
| A10 Networks | 60% |
| Snapt | 0% |
| Tripwire | 0% |
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A10 Networks Customer Service
3.4/5
A10 Networks has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About A10 Networks's Customer Service
Address
3 W Plumeria Drive, San Jose, CA 95134
Website
http://www.a10networks.com
Phone Number
408-325-8668
A10 Networks Customer Service vs. Competitors
Compared to its competitors, A10 Networks's Customer Service score is rated right above Snapt, and is preceded by F5, Inc..
| COMPANY | Customer Service Score | |
|---|---|---|
| Arbor Networks | 5/5 |
| Fortinet | 4.3/5 |
| F5, Inc. | 3.9/5 |
| A10 Networks | 3.4/5 |
| Snapt | N/A |
| Tripwire | N/A |
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A10 Networks as an Employer
3.7/5
A10 Networks has a 3.7/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
A10 Networks scored a 11 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of A10 Networks would recommend the brand to a friend. ENPS measures how likely A10 Networks employees would recommend working at A10 Networks to a friend.
Net Promoter Score
11
NPS Score
| 44% | Promoters |
|---|---|
| 23% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 30% | Promoters |
|---|---|
| 40% | Passive |
| 30% | Detractors |
