24
NPS
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F5, Inc. is ranked #206 in Tech Brands
F5, Inc. is ranked #206 in Tech Brands
About F5, Inc. Brand
We Deliver and Secure Every App. F5, Inc.’s brand is ranked #609 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of F5, Inc.. When compared to other organizations within the Tech industry, F5, Inc. is ranked #206. Among its major competitors, F5, Inc. is ranked in 4th place for NPS while Fortinet is 1st, and Cloudflare is 2nd. Overall, F5, Inc. has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $13.04B
Brand at a Glance
82%
Customer Loyalty
3.8/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
F5, Inc. Ranking
- #609 in Global Best Brands
- #206 in Tech
- #4 / 4 of its competitors
F5, Inc. NPS
F5, Inc.'s Net Promoter Score (NPS) is a 24 with 53% Promoters, 18% Passives, and 29% Detractors. Net Promoter Score tracks whether F5, Inc.'s customers would recommend using the product based on a scale of -100 to 100.
F5, Inc. Overall NPS
| 53% | Promoters |
|---|---|
| 18% | Passives |
| 29% | Detractors |
F5, Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 19 | Sep 2023 | 19 |
Nov 2023 18 | Nov 2023 | 18 |
Jan 2024 20 | Jan 2024 | 20 |
Feb 2024 22 | Feb 2024 | 22 |
Mar 2024 21 | Mar 2024 | 21 |
May 2024 21 | May 2024 | 21 |
Jul 2024 21 | Jul 2024 | 21 |
Jan 2025 23 | Jan 2025 | 23 |
Feb 2025 22 | Feb 2025 | 22 |
Apr 2025 22 | Apr 2025 | 22 |
May 2025 24 | May 2025 | 24 |
Jan 2026 23 | Jan 2026 | 23 |
How Other Brands Compare
F5, Inc. is ranked #4 for NPS among its competitors. Fortinet and Cloudflare come in first and second, with Akamai coming in at third. Among those competitors, it is the lowest valued company behind Fortinet.
 F5, Inc. |  Fortinet |  Akamai |  Cloudflare | |
| Global Ranking | #609 | #275 | #333 | #869 |
| NPS | 24 | 42 | 30 | 37 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $13.04B | $27.91B | $16.09B | $25.25B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
F5, Inc. NPS by Gender
Female customers rated F5, Inc.'s NPS 47 points higher than Male customers.
Male
36
F5, Inc.'s NPS was rated 36 by Male customers on Comparably.
57%
Promoters
22%
Passives
21%
Detractors
Female
83
F5, Inc.'s NPS was rated 83 by Female customers on Comparably.
83%
Promoters
17%
Passives
0%
Detractors
F5, Inc. NPS by Ethnicity
F5, Inc.'s NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 75 | Caucasian | 75 |
Hispanic or Latino 0 | Hispanic or Latino | 0 |
Asian or Pacific Islander 45 | Asian or Pacific Islander | 45 |
Other 0 | Other | 0 |
F5, Inc. NPS by Age
F5, Inc.'s NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
F5, Inc. NPS by Usage
F5, Inc.'s NPS was rated the highest by customers who have used F5, Inc.'s products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 75 | Less than 1 Year | 75 |
1 to 2 Years 20 | 1 to 2 Years | 20 |
2 to 5 Years 50 | 2 to 5 Years | 50 |
5 to 10 Years 49 | 5 to 10 Years | 49 |
Over 10 Years -20 | Over 10 Years | -20 |
F5, Inc. NPS vs. Competitors
Compared to its competitors, F5, Inc.'s NPS is rated right above A10 Networks, and is preceded by Akamai.
| COMPANY | NPS Score | |
|---|---|---|
| Fortinet | 42 |
| Cloudflare | 37 |
| Akamai | 30 |
| F5, Inc. | 24 |
 | A10 Networks | 11 |
F5, Inc. Customer Reviews
Out of the 8 F5, Inc. customer reviews 6 were positive and 2 were constructive. F5, Inc. customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
F5, Inc. Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of F5, Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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F5, Inc. Customer Loyalty Score by Gender
Female customers rated F5, Inc.'s Customer Loyalty score 13% higher than Male customers.
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Male
87%
Yes
Female
100%
Yes
F5, Inc. Customer Loyalty Score by Ethnicity
F5, Inc.'s Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of F5, Inc..
100
out of 100
Caucasian
100
out of 100
Hispanic or Latino
90
out of 100
Asian or Pacific Islander
55
out of 100
Other
F5, Inc. Customer Loyalty Score by Age
F5, Inc.'s Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 100% | 31-35 | 100% |
36-40 100% | 36-40 | 100% |
41-45 55% | 41-45 | 55% |
51-55 82% | 51-55 | 82% |
F5, Inc. Customer Loyalty Score by Usage
F5, Inc.'s Customer Loyalty score was rated the highest by customers who have used F5, Inc.'s products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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F5, Inc. Customer Loyalty Score by Industry
F5, Inc.'s Customer Loyalty score was rated 87% by Tech industry customers.
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F5, Inc. Customer Loyalty vs. Competitors
Compared to its competitors, F5, Inc.'s Customer Loyalty score is rated right above Akamai, and is preceded by Fortinet.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Fortinet | 82% |
| F5, Inc. | 82% |
| Akamai | 81% |
| A10 Networks | 79% |
| Cloudflare | 77% |
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Customer Loyalty for Other Tech Brands
In the Tech industry, F5, Inc.'s Customer Loyalty score is rated right above Peloton, and is preceded by Zoom Video Communications.
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F5, Inc. Product Quality
3.8/5
F5, Inc. has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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F5, Inc. Product Information
F5, Inc.’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated F5, Inc.'s product the highest.
- Website
- https://f5.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Enterprise
SaaS
Quick Insights into F5, Inc. Product Quality
F5, Inc.'s Product Quality score was rated highest by customers ages 31-35, and rated lowest by customers who have used F5, Inc.'s products/services for Over 10 Years.
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Ranked F5, Inc. Product Quality the Highest
Ranked F5, Inc. Product Quality the Lowest
F5, Inc. Product Quality Score by Gender
F5, Inc.'s Product Quality score was rated 4.2 by both Female and Male customers on Comparably.
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Male
4.2/5
Female
4.2/5
F5, Inc. Product Quality Score by Ethnicity
F5, Inc.'s Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Hispanic or Latino 4.6 | Hispanic or Latino | 4.6 |
Asian or Pacific Islander 3.7 | Asian or Pacific Islander | 3.7 |
Other 3.2 | Other | 3.2 |
F5, Inc. Product Quality Score by Age
F5, Inc.'s Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.6 | 31-35 | 4.6 |
36-40 3.2 | 36-40 | 3.2 |
41-45 3.7 | 41-45 | 3.7 |
51-55 3.9 | 51-55 | 3.9 |
F5, Inc. Product Quality Score by Usage
F5, Inc.'s Product Quality score was rated the highest by customers who have used F5, Inc.'s products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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F5, Inc. Product Quality Score by Industry
F5, Inc.'s Product Quality score was rated 4.3 stars by Tech industry customers.
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F5, Inc. Product Quality vs. Competitors
Compared to its competitors, F5, Inc.'s Product Quality score is rated right above A10 Networks, and is preceded by Cloudflare.
| COMPANY | Product Quality Score | |
|---|---|---|
| Fortinet | 4.2/5 |
| Akamai | 4.1/5 |
| Cloudflare | 4/5 |
| F5, Inc. | 3.8/5 |
| A10 Networks | 3.6/5 |
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Product Quality for Other Tech Brands
In the Tech industry, F5, Inc.'s Product Quality score is rated right below ROBLOX.
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F5, Inc. Pricing
F5, Inc. ROI & Value For Money
3.9/5
F5, Inc. has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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F5, Inc. Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into F5, Inc. ROI
F5, Inc.'s ROI score was rated highest by customers who have used F5, Inc.'s products/services for Less than 1 Year, and rated lowest by Other customers.
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Ranked F5, Inc. ROI the Highest
Ranked F5, Inc. ROI the Lowest
F5, Inc. ROI Score by Gender
Female customers rated F5, Inc.'s ROI score 0.3 stars higher than Male customers.
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Male
3.9/5
Female
4.2/5
F5, Inc. ROI Score by Ethnicity
F5, Inc.'s ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.4 | Caucasian | 4.4 |
Hispanic or Latino 4.1 | Hispanic or Latino | 4.1 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Other 2.9 | Other | 2.9 |
F5, Inc. ROI Score by Age
F5, Inc.'s ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.8 | 31-35 | 3.8 |
36-40 4.4 | 36-40 | 4.4 |
41-45 3.4 | 41-45 | 3.4 |
51-55 3.3 | 51-55 | 3.3 |
F5, Inc. ROI Score by Usage
F5, Inc.'s ROI score was rated the highest by customers who have used F5, Inc.'s products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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F5, Inc. ROI Score by Industry
F5, Inc.'s ROI score was rated 3.8 stars by Tech industry customers.
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F5, Inc. Pricing vs. Competitors
Compared to its competitors, F5, Inc.'s ROI score is rated right above A10 Networks, and is preceded by Akamai.
| COMPANY | Pricing Score | |
|---|---|---|
| Fortinet | 4.2/5 |
| Cloudflare | 4/5 |
| Akamai | 4/5 |
| F5, Inc. | 3.9/5 |
| A10 Networks | 3.5/5 |
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ROI for Other Tech Brands
In the Tech industry, F5, Inc.'s ROI score is rated right above ROBLOX, and is preceded by Apple.
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F5, Inc. Customer Satisfaction (CSAT)
F5, Inc. Customer Satisfaction (CSAT) Score
72 / 100
F5, Inc. has an overall Customer Satisfaction score of 72 rated by its users and customers.
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Very Satisfied
35%
Satisfied
37%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
2%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into F5, Inc. Customer Satisfaction
F5, Inc.'s Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers who have used F5, Inc.'s products/services for Over 10 Years.
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Ranked F5, Inc. Customer Satisfaction the Highest
Ranked F5, Inc. Customer Satisfaction the Lowest
F5, Inc. Customer Satisfaction Score by Gender
F5, Inc.'s Customer Satisfaction score was rated 80 by both Female and Male customers on Comparably.
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80 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 30% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 0% | |
Very Dissatisfied | 10% |
80 / 100
FemaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
F5, Inc. Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
F5, Inc. Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.
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75 / 100
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Hispanic or Latino
F5, Inc. Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.
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100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
F5, Inc. Customer Satisfaction (CSAT) score was rated 75% according to Asian or Pacific Islander users and customers.
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75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
F5, Inc. Customer Satisfaction Score by Age
F5, Inc.'s Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 100% | |||||||||||||||
| 36-40 | 75% | |||||||||||||||
| 51-55 | 75% |
F5, Inc. Customer Satisfaction Score by Usage
F5, Inc.'s Customer Satisfaction score was rated the highest by customers who have used F5, Inc.'s products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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F5, Inc. Customer Satisfaction Score by Industry
F5, Inc.'s Customer Satisfaction score was rated 78 points by Tech industry customers.
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}F5, Inc. Customer Satisfaction vs. Competitors
Compared to its competitors, F5, Inc.'s Customer Satisfaction score is rated right above Cloudflare, and is preceded by Akamai.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Fortinet | 83% |
| Akamai | 80% |
| F5, Inc. | 72% |
| Cloudflare | 67% |
| A10 Networks | 60% |
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Customer Satisfaction for Other Tech Brands
In the Tech industry, F5, Inc.'s Customer Satisfaction score is rated right above Peloton, and is preceded by ROBLOX.
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F5, Inc. Customer Service
3.9/5
F5, Inc. has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About F5, Inc.'s Customer Service
Address
801 5th Ave, Seattle, WA 98104
Website
https://f5.com/
Phone Number
(206) 272-5555
F5, Inc.'s Social Links
Quick Insights into F5, Inc. Customer Service
F5, Inc.'s Customer Service score was rated highest by customers who have used F5, Inc.'s products/services for 2 to 5 Years, and rated lowest by Other customers.
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Ranked F5, Inc. Customer Service the Highest
Ranked F5, Inc. Customer Service the Lowest
F5, Inc. Customer Service Score by Gender
F5, Inc.'s Customer Service score was rated 3.9 by both Female and Male customers on Comparably.
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Male
3.9/5
Female
3.9/5
F5, Inc. Customer Service Score by Ethnicity
F5, Inc.'s Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of F5, Inc..
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Hispanic or Latino 4.3 | Hispanic or Latino | 4.3 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 2.9 | Other | 2.9 |
F5, Inc. Customer Service Score by Age
F5, Inc.'s Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 4 | 31-35 | 4 |
36-40 3.6 | 36-40 | 3.6 |
41-45 3.4 | 41-45 | 3.4 |
51-55 3.3 | 51-55 | 3.3 |
F5, Inc. Customer Service Score by Usage
F5, Inc.'s Customer Service score was rated the highest by customers who have used F5, Inc.'s products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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F5, Inc. Customer Service Score by Industry
F5, Inc.'s Customer Service score was rated 3.9 stars by Tech industry customers.
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F5, Inc. Customer Service vs. Competitors
Compared to its competitors, F5, Inc.'s Customer Service score is rated right above Cloudflare, and is preceded by Akamai.
| COMPANY | Customer Service Score | |
|---|---|---|
| Fortinet | 4.3/5 |
| Akamai | 4.2/5 |
| F5, Inc. | 3.9/5 |
| Cloudflare | 3.8/5 |
| A10 Networks | 3.4/5 |
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Customer Service for Other Tech Brands
In the Tech industry, F5, Inc.'s Customer Service score is rated right above ROBLOX, and is preceded by Spotify.
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F5, Inc. as an Employer
4.3/5
F5, Inc. has a 4.3/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
F5, Inc. scored a 24 for Net Promoter Score and a 19 for Employee Net Promoter Score. NPS gauges how likely a customer of F5, Inc. would recommend the brand to a friend. ENPS measures how likely F5, Inc. employees would recommend working at F5, Inc. to a friend.
Net Promoter Score
24
NPS Score
| 53% | Promoters |
|---|---|
| 18% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
19
eNPS Score
| 47% | Promoters |
|---|---|
| 25% | Passive |
| 28% | Detractors |
Global Ranking Snapshot
F5, Inc. is ranked #609 in the Global Top 100 Brands. It ranks just behind SAP SuccessFactors and just ahead of Swiss Re.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
607 |  | UserTesting |  | Andy MacMillan | Tech |
608 |  | SAP SuccessFactors |  | Greg Tomb | Tech |
609 | | F5, Inc. | | François Locoh-Donou | Tech |
610 |  | Swiss Re |  | Christian Mumenthaler | Business and Consumer Services |
611 |  | T. Rowe Price Group |  | William Stromberg | Banking and Financial Services |
612 |  | PagerDuty |  | Jennifer Tejada | Tech |
613 |  | Equinix |  | Adaire Fox Martin | Banking and Financial Services |
Tech Ranking Snapshot
F5, Inc. is ranked #206 in the Tech Industry. It ranks just behind SAP SuccessFactors and just ahead of Swiss Re.
| RANK | COMPANY | Location | |
|---|---|---|---|
204 | | UserTesting | San Francisco, CA |
205 | | SAP SuccessFactors | |
206 | | F5, Inc. | Seattle, WA |
207 | | Swiss Re | |
208 | | T. Rowe Price Group | Baltimore, MD |
209 | | PagerDuty | San Francisco, CA |
210 |  | Trustpilot | New York City, NY |
