
UserTesting is used by over 34,000 companies, including all of the top 10 web properties. We're on Wealthfront's 2018 List of Career Launching Companies! UserTesting’s brand is ranked #607 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of UserTesting. When compared to other organizations within the Tech industry, UserTesting is ranked #204. Among its major competitors, UserTesting is ranked in 2nd place for NPS while Validately is 1st, and test IO is 3rd.Their current valuation is $450.00M

Michelle Huff serves as the Chief Marketing Officer of UserTesting. Michelle started at UserTesting in July of 2018. Michelle is currently based in the Greater Seattle Area.
UserTesting's Net Promoter Score (NPS) is a 0 with 43% Promoters, 14% Passives, and 43% Detractors. Net Promoter Score tracks whether UserTesting's customers would recommend using the product based on a scale of -100 to 100.
| 43% | Promoters |
|---|---|
| 14% | Passives |
| 43% | Detractors |
| Summary | Date | Score |
|---|---|---|
Sep 2022 9 | Sep 2022 | 9 |
Nov 2022 7 | Nov 2022 | 7 |
Dec 2022 8 | Dec 2022 | 8 |
May 2023 3 | May 2023 | 3 |
Jun 2023 -1 | Jun 2023 | -1 |
Sep 2023 -4 | Sep 2023 | -4 |
Dec 2023 -6 | Dec 2023 | -6 |
Mar 2024 -7 | Mar 2024 | -7 |
Apr 2024 -3 | Apr 2024 | -3 |
Mar 2025 -5 | Mar 2025 | -5 |
Jul 2025 -4 | Jul 2025 | -4 |
Oct 2025 0 | Oct 2025 | 0 |
UserTesting is ranked second for NPS among its competitors. Validately and test IO come in first and third, with UserZoom coming in at #4. Among those competitors, it is the second most valued company.
![]() UserTesting | ![]() UserZoom | ![]() Validately | ![]() test IO | |
| Global Ranking | #607 | #- | #- | #- |
| NPS | 0 | -84 | 34 | 0 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $450.00M | $100.00M | - | - |
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Female customers rated UserTesting's NPS 124 points higher than Male customers.
UserTesting's NPS was rated -75 by Male customers on Comparably.
UserTesting's NPS was rated 49 by Female customers on Comparably.
UserTesting's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Other -100 | Other | -100 |
UserTesting's NPS was rated 25 points by customers ages 26-30 on Comparably.
UserTesting's NPS was rated the highest by customers who have used UserTesting's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years 34 | 1 to 2 Years | 34 |
Compared to its competitors, UserTesting's NPS is rated right above test IO, and is preceded by Validately.
| COMPANY | NPS Score | |
|---|---|---|
![]() | Validately | 34 |
![]() | UserTesting | 0 |
![]() | test IO | 0 |
![]() | UserZoom | -84 |
In the Tech industry, UserTesting's NPS is rated right below Peloton.
| COMPANY | NPS Score | |
|---|---|---|
![]() | Nintendo | 55 |
![]() | Spotify | 49 |
![]() | Apple | 48 |
![]() | Zoom Video Communications | 44 |
![]() | Netflix | 43 |
![]() | 42 | |
![]() | ROBLOX | 38 |
![]() | Peloton | 31 |
![]() | UserTesting | 0 |
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of UserTesting users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Female customers rated UserTesting's Customer Loyalty score 60% higher than Male customers.
UserTesting's Customer Loyalty score was rated 70% by Other customers on Comparably.
% who answered "Yes"
UserTesting's Customer Loyalty score was rated 100% by customers ages 26-30 on Comparably.
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
UserTesting's Customer Loyalty score was rated the highest by customers who have used UserTesting's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
UserTesting's Customer Loyalty score was rated 64% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Compared to its competitors, UserTesting's Customer Loyalty score is rated right above test IO, and is preceded by UserZoom.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
![]() | Validately | 83% |
![]() | UserZoom | 76% |
![]() | UserTesting | 72% |
![]() | test IO | N/A |
In the Tech industry, UserTesting's Customer Loyalty score is rated right below Peloton.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
![]() | ROBLOX | 89% |
![]() | Nintendo | 89% |
![]() | Netflix | 87% |
![]() | 87% | |
![]() | Spotify | 87% |
![]() | Apple | 86% |
![]() | Zoom Video Communications | 84% |
![]() | Peloton | 82% |
![]() | UserTesting | 72% |
UserTesting has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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UserTesting’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated UserTesting's product the highest.
UserTesting's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
Female customers rated UserTesting's Product Quality score 2.1 stars higher than Male customers.
UserTesting's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Other 3.1 | Other | 3.1 |
UserTesting's Product Quality score was rated 4.2 stars by customers ages 26-30 on Comparably.
| Summary | Age | Score |
|---|---|---|
26-30 4.2 | 26-30 | 4.2 |
UserTesting's Product Quality score was rated the highest by customers who have used UserTesting's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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UserTesting's Product Quality score was rated 3.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Compared to its competitors, UserTesting's Product Quality score is rated right above Validately, and is preceded by UserZoom.
| COMPANY | Product Quality Score | |
|---|---|---|
![]() | test IO | 4.5/5 |
![]() | UserZoom | 4.2/5 |
![]() | UserTesting | 3.8/5 |
![]() | Validately | 3.4/5 |
In the Tech industry, UserTesting's Product Quality score is rated right below ROBLOX.
| COMPANY | Product Quality Score | |
|---|---|---|
![]() | Nintendo | 4.4/5 |
![]() | Apple | 4.3/5 |
![]() | Zoom Video Communications | 4.3/5 |
![]() | Netflix | 4.2/5 |
![]() | Spotify | 4.2/5 |
![]() | 4.1/5 | |
![]() | Peloton | 4/5 |
![]() | ROBLOX | 4/5 |
![]() | UserTesting | 3.8/5 |
UserTesting has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
UserTesting's ROI score was rated highest by Female customers, and rated lowest by Male customers.
Female customers rated UserTesting's ROI score 2.5 stars higher than Male customers.
UserTesting's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Other 3 | Other | 3 |
UserTesting's ROI score was rated 4.2 stars by customers ages 26-30 on Comparably.
| Summary | Age | Score |
|---|---|---|
26-30 4.2 | 26-30 | 4.2 |
UserTesting's ROI score was rated the highest by customers who have used UserTesting's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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UserTesting's ROI score was rated 3.3 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Compared to its competitors, UserTesting's ROI score is rated right above Validately, and is preceded by UserZoom.
| COMPANY | Pricing Score | |
|---|---|---|
![]() | test IO | 5/5 |
![]() | UserZoom | 4.2/5 |
![]() | UserTesting | 3.7/5 |
![]() | Validately | 3.1/5 |
In the Tech industry, UserTesting's ROI score is rated right below ROBLOX.
| COMPANY | Pricing Score | |
|---|---|---|
![]() | Zoom Video Communications | 4.1/5 |
![]() | 4/5 | |
![]() | Spotify | 4/5 |
![]() | Nintendo | 4/5 |
![]() | Peloton | 4/5 |
![]() | Netflix | 4/5 |
![]() | Apple | 4/5 |
![]() | ROBLOX | 3.8/5 |
![]() | UserTesting | 3.7/5 |
UserTesting has an overall Customer Satisfaction score of 56 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
UserTesting's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Male customers.
Female customers rated UserTesting's Customer Satisfaction score 66 points higher than Male customers.
Very Satisfied | 34% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Very Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
UserTesting's Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.
UserTesting's Customer Satisfaction score was rated 67 points by customers who have used UserTesting's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
UserTesting's Customer Satisfaction score was rated 34 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "UserTesting Customer Satisfaction Score by Industry",
"text": "UserTesting's Customer Satisfaction score was rated 34 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
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"stars": 0,
"csatScore": 34,
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}Compared to its competitors, UserTesting's Customer Satisfaction score is rated right above Validately, and is preceded by UserZoom.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
![]() | UserZoom | 67% |
![]() | UserTesting | 56% |
![]() | Validately | 33% |
![]() | test IO | 0% |
In the Tech industry, UserTesting's Customer Satisfaction score is rated right below Peloton.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
![]() | Nintendo | 88% |
![]() | Netflix | 85% |
![]() | Apple | 85% |
![]() | Spotify | 85% |
![]() | 81% | |
![]() | Zoom Video Communications | 74% |
![]() | ROBLOX | 73% |
![]() | Peloton | 63% |
![]() | UserTesting | 56% |
UserTesting has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock UserTesting's overall Customer Service score rated by its users and customers.
144 Townsend Street, San Francisco, CA 94107
https://www.usertesting.com/
800-903-9493
UserTesting's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
Female customers rated UserTesting's Customer Service score 2.4 stars higher than Male customers.
UserTesting's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Other 3.1 | Other | 3.1 |
UserTesting's Customer Service score was rated 4.5 stars by customers ages 26-30 on Comparably.
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.5 | 26-30 | 4.5 |
UserTesting's Customer Service score was rated the highest by customers who have used UserTesting's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
UserTesting's Customer Service score was rated 3.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Compared to its competitors, UserTesting's Customer Service score is rated right above Validately, and is preceded by UserZoom.
| COMPANY | Customer Service Score | |
|---|---|---|
![]() | test IO | 5/5 |
![]() | UserZoom | 4/5 |
![]() | UserTesting | 3.8/5 |
![]() | Validately | 3.3/5 |
In the Tech industry, UserTesting's Customer Service score is rated right above ROBLOX, and is preceded by Spotify.
| COMPANY | Customer Service Score | |
|---|---|---|
![]() | Apple | 4.2/5 |
![]() | 4/5 | |
![]() | Zoom Video Communications | 4/5 |
![]() | Nintendo | 4/5 |
![]() | Peloton | 4/5 |
![]() | Netflix | 4/5 |
![]() | Spotify | 4/5 |
![]() | UserTesting | 3.8/5 |
![]() | ROBLOX | 3.6/5 |
UserTesting has a 4.1/5 stars for its overall company culture rated by their employees

UserTesting scored a 0 for Net Promoter Score and a 12 for Employee Net Promoter Score. NPS gauges how likely a customer of UserTesting would recommend the brand to a friend. ENPS measures how likely UserTesting employees would recommend working at UserTesting to a friend.
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
| 48% | Promoters |
|---|---|
| 16% | Passive |
| 36% | Detractors |
UserTesting is ranked #607 in the Global Top 100 Brands. It ranks just behind Meijer and just ahead of SAP SuccessFactors.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
605 | ![]() | Leo Burnett | ![]() | Andrew Swinand | Business and Consumer Services |
606 | ![]() | Meijer | ![]() | Rick Keyes | Food and Beverages |
607 | ![]() | UserTesting | ![]() | Andy MacMillan | Tech |
608 | ![]() | SAP SuccessFactors | ![]() | Greg Tomb | Tech |
609 | ![]() | F5, Inc. | ![]() | François Locoh-Donou | Tech |
610 | ![]() | Swiss Re | ![]() | Christian Mumenthaler | Business and Consumer Services |
611 | ![]() | T. Rowe Price Group | ![]() | William Stromberg | Banking and Financial Services |
UserTesting is ranked #204 in the Tech Industry. It ranks just behind Meijer and just ahead of SAP SuccessFactors.
| RANK | COMPANY | Location | |
|---|---|---|---|
202 | ![]() | Schlumberger | |
203 | ![]() | Meijer | Greenville, MI |
204 | ![]() | UserTesting | San Francisco, CA |
205 | ![]() | SAP SuccessFactors | |
206 | ![]() | F5, Inc. | Seattle, WA |
207 | ![]() | Swiss Re | |
208 | ![]() | T. Rowe Price Group | Baltimore, MD |