34
NPS
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Validately
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About Validately's Brand
Validately is a user feedback platform to test demand and usability on a clickable prototype or live feature. Among its major competitors, Validately is ranked in 1st place for NPS while UserTesting is 2nd, and Ecrebo is 3rd.
Brand at a Glance
83%
Customer Loyalty
3.4/5
Product Quality
3.1/5
Pricing
3.3/5
Customer Service
Validately Ranking
- #1 / 4 of its competitors
Validately NPS
Validately's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Validately's customers would recommend using the product based on a scale of -100 to 100.
Validately Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Validately NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 100 | Nov 2021 | 100 |
Dec 2021 0 | Dec 2021 | 0 |
Jan 2025 33 | Jan 2025 | 33 |
How Other Brands Compare
Validately is ranked first for NPS among its competitors. UserTesting and Ecrebo come in second and third, with fullcube coming in at #4.
Validately |  UserTesting |  Ecrebo |  fullcube | |
| Global Ranking | #- | #607 | #- | #- |
| NPS | 34 | 0 | -100 | - |
| Valuation Updated every 24 hours for public companies | - | $450.00M | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Validately NPS vs. Competitors
Compared to its competitors, Validately's NPS is rated right above UserTesting.
| COMPANY | NPS Score | |
|---|---|---|
| Validately | 34 |
| UserTesting | 0 |
| Ecrebo | -100 |
Validately Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Validately users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Validately Customer Loyalty vs. Competitors
Compared to its competitors, Validately's Customer Loyalty score is rated right above UserTesting.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Validately | 83% |
| UserTesting | 72% |
| Ecrebo | 10% |
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Validately Product Quality
3.4/5
Validately has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Validately Product Information
Validately’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- https://validately.com/
- Company Size
- 11-50 Employees
Industry
Tech
SaaS
Validately Product Quality vs. Competitors
Compared to its competitors, Validately's Product Quality score is rated right above Ecrebo, and is preceded by UserTesting.
| COMPANY | Product Quality Score | |
|---|---|---|
| UserTesting | 3.8/5 |
| Validately | 3.4/5 |
| Ecrebo | 1.5/5 |
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Validately Pricing
Validately ROI & Value For Money
3.1/5
Validately has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Validately Pricing vs. Competitors
Compared to its competitors, Validately's ROI score is rated right above Ecrebo, and is preceded by UserTesting.
| COMPANY | Pricing Score | |
|---|---|---|
| UserTesting | 3.7/5 |
| Validately | 3.1/5 |
| Ecrebo | 1.5/5 |
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Validately Customer Satisfaction (CSAT)
Validately Customer Satisfaction (CSAT) Score
33 / 100
Validately has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
34%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Validately Customer Satisfaction vs. Competitors
Compared to its competitors, Validately's Customer Satisfaction score is rated right above Ecrebo, and is preceded by UserTesting.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| UserTesting | 56% |
| Validately | 33% |
| Ecrebo | 0% |
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Validately Customer Service
3.3/5
Validately has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Validately's Customer Service
Address
242 W. 30th Street, New York City, NY
Website
https://validately.com/
Phone Number
646-391-6431
Validately Customer Service vs. Competitors
Compared to its competitors, Validately's Customer Service score is rated right above Ecrebo, and is preceded by UserTesting.
| COMPANY | Customer Service Score | |
|---|---|---|
| UserTesting | 3.8/5 |
| Validately | 3.3/5 |
| Ecrebo | 1.5/5 |
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Consumer vs. Employees
Validately scored a 34 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Validately would recommend the brand to a friend. ENPS measures how likely Validately employees would recommend working at Validately to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
