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SAP SuccessFactors is

Ranked

#205

Tech Brands

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SAP SuccessFactors

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SAP SuccessFactors is ranked #205 in Tech Brands

About SAP SuccessFactors' Brand

SAP SuccessFactors’s brand is ranked #608 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of SAP SuccessFactors. When compared to other organizations within the Tech industry, SAP SuccessFactors is ranked #205. Among its major competitors, SAP SuccessFactors is ranked in 5th place for NPS while CareerArc is 1st, and Paycom is 2nd.Their current valuation is $158.58B

Brand at a Glance

77%

Customer Loyalty

3.9/5

Product Quality

3.7/5

Pricing

3.8/5

Customer Service

SAP SuccessFactors Ranking

^#205 in Tech
^#2 / 4 of its competitors

SAP SuccessFactors NPS

SAP SuccessFactors's Net Promoter Score (NPS) is a 15 with 46% Promoters, 23% Passives, and 31% Detractors. Net Promoter Score tracks whether SAP SuccessFactors's customers would recommend using the product based on a scale of -100 to 100.

SAP SuccessFactors Overall NPS

NPS

46%	Promoters
23%	Passives
31%	Detractors

SAP SuccessFactors NPS Trend

-100

-50

100

Summary	Date	Score
Apr 2023 13	Apr 2023	13
May 2023 13	May 2023	13
Jul 2023 13	Jul 2023	13
Aug 2023 13	Aug 2023	13
Oct 2023 14	Oct 2023	14
Nov 2023 11	Nov 2023	11
Feb 2024 12	Feb 2024	12
Jun 2024 17	Jun 2024	17
Jul 2024 17	Jul 2024	17
Aug 2024 15	Aug 2024	15
Dec 2024 15	Dec 2024	15
Apr 2025 15	Apr 2025	15

How Other Brands Compare

SAP SuccessFactors is ranked second for NPS among its competitors. Workday and Zenefits come in first and third, with Paychex coming in at #4. Among those competitors, it is the most valued company.

	SAP SuccessFactors	Paychex	Workday	Zenefits
Global Ranking	#608	#195	#298	#412
NPS	15	-14	31	13
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	Neutral	Neutral
Valuation Updated every 24 hours for public companies	$158.58B	$35.62B	$49.74B	$4.50B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

SAP SuccessFactors NPS by Gender

Male customers rated SAP SuccessFactors's NPS 33 points higher than Female customers.

Male

SAP SuccessFactors's NPS was rated 33 by Male customers on Comparably.

50%

Promoters

33%

Passives

17%

Detractors

Female

SAP SuccessFactors's NPS was rated by Female customers on Comparably.

40%

Promoters

20%

Passives

40%

Detractors

SAP SuccessFactors NPS by Ethnicity

SAP SuccessFactors's NPS was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -20	Caucasian	-20
Asian or Pacific Islander -34	Asian or Pacific Islander	-34
Other 67	Other	67

SAP SuccessFactors NPS by Age

SAP SuccessFactors's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.

100

Summary

Age

Promoters

Passives

Detractors

18-25

50%

36-40

50%

46-50

33%

34%

33%

SAP SuccessFactors NPS by Usage

SAP SuccessFactors's NPS was rated the highest by customers who have used SAP SuccessFactors's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -10	Less than 1 Year	-10
1 to 2 Years 17	1 to 2 Years	17
2 to 5 Years 12	2 to 5 Years	12
5 to 10 Years 0	5 to 10 Years	0
Over 10 Years 0	Over 10 Years	0

SAP SuccessFactors NPS vs. Competitors

Compared to its competitors, SAP SuccessFactors's NPS is rated right above Zenefits, and is preceded by Cornerstone OnDemand.

COMPANY		NPS Score
	CareerArc	100
	Paycom	48
	Workday	31
	Cornerstone OnDemand	17
	SAP SuccessFactors	15
	Zenefits	13
	ADP	-10
	Paychex	-14

SAP SuccessFactors NPS vs Companies in Tech

In the Tech industry, SAP SuccessFactors's NPS is rated right below Peloton.

COMPANY		NPS Score
	Nintendo	55
	Spotify	49
	Apple	48
	Zoom Video Communications	44
	Netflix	43
	Google	42
	ROBLOX	38
	Peloton	31
	SAP SuccessFactors	15

SAP SuccessFactors Customer Reviews

Out of the 2 SAP SuccessFactors customer reviews 1 was positive and 1 was constructive. SAP SuccessFactors customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

SAP SuccessFactors Customer Loyalty

77%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

77% of SAP SuccessFactors users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

77%

23%

SAP SuccessFactors Customer Loyalty Score by Gender

Female customers rated SAP SuccessFactors's Customer Loyalty score 30% higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of SAP SuccessFactors.

Male

70%

Yes

Female

100%

Yes

SAP SuccessFactors Customer Loyalty Score by Ethnicity

SAP SuccessFactors's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of SAP SuccessFactors.

out of 100

Caucasian

out of 100

Asian or Pacific Islander

100

out of 100

Other

SAP SuccessFactors Customer Loyalty Score by Age

SAP SuccessFactors's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of SAP SuccessFactors.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 78%	18-25	78%
36-40 78%	36-40	78%
46-50 100%	46-50	100%

SAP SuccessFactors Customer Loyalty Score by Usage

SAP SuccessFactors's Customer Loyalty score was rated the highest by customers who have used SAP SuccessFactors's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year	70%
1 to 2 Years	70%
2 to 5 Years	100%
5 to 10 Years	78%
Over 10 Years	82%

SAP SuccessFactors Customer Loyalty Score by Industry

SAP SuccessFactors's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Consulting industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	85%
Consulting	40%

SAP SuccessFactors Customer Loyalty vs. Competitors

Compared to its competitors, SAP SuccessFactors's Customer Loyalty score is rated right above Paycom, and is preceded by Workday.

COMPANY		Customer Loyalty Score
	CareerArc	100%
	Workday	80%
	SAP SuccessFactors	77%
	Paycom	76%
	Cornerstone OnDemand	74%
	Paychex	74%
	ADP	70%
	Zenefits	56%

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Customer Loyalty for Other Tech Brands

In the Tech industry, SAP SuccessFactors's Customer Loyalty score is rated right below Peloton.

COMPANY		Customer Loyalty Score
	ROBLOX	89%
	Nintendo	89%
	Netflix	87%
	Google	87%
	Spotify	87%
	Apple	86%
	Zoom Video Communications	84%
	Peloton	82%
	SAP SuccessFactors	77%

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SAP SuccessFactors Product Quality

3.9/5

SAP SuccessFactors has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.

Sign Up to unlock SAP SuccessFactors' overall Product Quality score rated by its users and customers.

SAP SuccessFactors Product Information

SAP SuccessFactors serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, and Germany. SAP SuccessFactors supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.

SAP SuccessFactors’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Chemicals industry rated SAP SuccessFactors's product the highest. Reviewers from the Manufacturing and Machinery industry rated SAP SuccessFactors the lowest at 3.6.

Website: http://www.successfactors.com

Company Size: 1,001-5,000 Employees

Industry

Tech

Big Data

Business Services

Enterprise

Languages Supported

English

French

German

Chinese (Simplified)

Japanese

Korean

Russian

Product Type

Workforce Management Software

Human Resources (HR) Software

Talent Management Software

Performance Management & Appraisal Software

Quick Insights into SAP SuccessFactors Product Quality

SAP SuccessFactors's Product Quality score was rated highest by Female customers, and rated lowest by Asian or Pacific Islander customers.

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Ranked SAP SuccessFactors Product Quality the Highest

Female	4.4
Other	4.3
Chemicals	4.2

Ranked SAP SuccessFactors Product Quality the Lowest

Less than 1 Year	3.6
Manufacturing and Machinery	3.6
Asian or Pacific Islander	3.1

SAP SuccessFactors Product Quality Score by Gender

Female customers rated SAP SuccessFactors's Product Quality score 0.7 stars higher than Male customers.

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Male

3.7/5

Female

4.4/5

SAP SuccessFactors Product Quality Score by Ethnicity

SAP SuccessFactors's Product Quality score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

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Summary	Ethnicity	Score
Caucasian 3.9	Caucasian	3.9
Asian or Pacific Islander 3.1	Asian or Pacific Islander	3.1
Other 4.3	Other	4.3

SAP SuccessFactors Product Quality Score by Age

SAP SuccessFactors's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.

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Summary	Age	Score
18-25 3.9	18-25	3.9
36-40 4.1	36-40	4.1
46-50 4	46-50	4

SAP SuccessFactors Product Quality Score by Usage

SAP SuccessFactors's Product Quality score was rated the highest by customers who have used SAP SuccessFactors's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

Less than 1 Year	3.6
1 to 2 Years	3.6
2 to 5 Years	4.1
5 to 10 Years	4
Over 10 Years	3.9

SAP SuccessFactors Product Quality Score by Industry

SAP SuccessFactors's Product Quality score was rated the highest by Chemicals industry customers, and the lowest by Manufacturing and Machinery industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Tech	3.9
Accounting	4.1
Chemicals	4.2
Consulting	3.7
Healthcare, Hospitals and Medicine	3.9
Manufacturing and Machinery	3.6
Mechanical, Civil or Industrial Engineering	3.8

SAP SuccessFactors Product Quality vs. Competitors

Compared to its competitors, SAP SuccessFactors's Product Quality score is rated right above Paycom, and is preceded by Workday.

COMPANY		Product Quality Score
	CareerArc	5/5
	Cornerstone OnDemand	4/5
	Workday	3.9/5
	SAP SuccessFactors	3.9/5
	Paycom	3.8/5
	Zenefits	3/5
	ADP	2.8/5
	Paychex	2.8/5

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Product Quality for Other Tech Brands

In the Tech industry, SAP SuccessFactors's Product Quality score is rated right below ROBLOX.

COMPANY		Product Quality Score
	Nintendo	4.4/5
	Apple	4.3/5
	Zoom Video Communications	4.3/5
	Netflix	4.2/5
	Spotify	4.2/5
	Google	4.1/5
	Peloton	4/5
	ROBLOX	4/5
	SAP SuccessFactors	3.9/5

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SAP SuccessFactors Pricing

SAP SuccessFactors ROI & Value For Money

3.7/5

SAP SuccessFactors has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.

Sign Up to unlock SAP SuccessFactors' overall ROI score rated by its users and customers.

SAP SuccessFactors Pricing Plans

SAP SuccessFactors has a pricing structure that accommodates small, medium, and large businesses.

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Retail industry. The users from the Consulting industry think that they had the lowest ROI from SAP SuccessFactors.

Who Uses SAP SuccessFactors?

Small Businesses

Medium Businesses

Large Enterprises

Quick Insights into SAP SuccessFactors ROI

SAP SuccessFactors's ROI score was rated highest by customers ages 18-25, and rated lowest by Asian or Pacific Islander customers.

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Ranked SAP SuccessFactors ROI the Highest

18-25	4.1
Female	4.1
Other	4.1

Ranked SAP SuccessFactors ROI the Lowest

Over 10 Years	3.4
Manufacturing and Machinery	3.1
Asian or Pacific Islander	2.8

SAP SuccessFactors ROI Score by Gender

Female customers rated SAP SuccessFactors's ROI score 0.6 stars higher than Male customers.

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Male

3.5/5

Female

4.1/5

SAP SuccessFactors ROI Score by Ethnicity

SAP SuccessFactors's ROI score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of SAP SuccessFactors.

Summary	Ethnicity	Score
Caucasian 3.4	Caucasian	3.4
Asian or Pacific Islander 2.8	Asian or Pacific Islander	2.8
Other 4.1	Other	4.1

SAP SuccessFactors ROI Score by Age

SAP SuccessFactors's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.

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Summary	Age	Score
18-25 4.1	18-25	4.1
36-40 3.9	36-40	3.9
46-50 3.6	46-50	3.6

SAP SuccessFactors ROI Score by Usage

SAP SuccessFactors's ROI score was rated the highest by customers who have used SAP SuccessFactors's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3.8
1 to 2 Years	3.5
2 to 5 Years	4
5 to 10 Years	3.4
Over 10 Years	3.4

SAP SuccessFactors ROI Score by Industry

SAP SuccessFactors's ROI score was rated the highest by Retail industry customers, and the lowest by Manufacturing and Machinery industry customers.

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Tech	3.8
Accounting	3.3
Aerospace and Aviation	3.6
Consulting	3.1
Consumer Goods	3.8
Healthcare, Hospitals and Medicine	3.3
Manufacturing and Machinery	3.1
Retail	4.1

SAP SuccessFactors Pricing vs. Competitors

Compared to its competitors, SAP SuccessFactors's ROI score is rated right above Cornerstone OnDemand, and is preceded by Workday.

COMPANY		Pricing Score
	CareerArc	5/5
	Paycom	3.8/5
	Workday	3.8/5
	SAP SuccessFactors	3.7/5
	Cornerstone OnDemand	3.6/5
	Zenefits	3.2/5
	ADP	2.8/5
	Paychex	2.7/5

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ROI for Other Tech Brands

In the Tech industry, SAP SuccessFactors's ROI score is rated right below ROBLOX.

COMPANY		Pricing Score
	Zoom Video Communications	4.1/5
	Google	4/5
	Spotify	4/5
	Nintendo	4/5
	Peloton	4/5
	Netflix	4/5
	Apple	4/5
	ROBLOX	3.8/5
	SAP SuccessFactors	3.7/5

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SAP SuccessFactors Customer Satisfaction (CSAT)

SAP SuccessFactors Customer Satisfaction (CSAT) Score

76 / 100

SAP SuccessFactors has an overall Customer Satisfaction score of 76 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	38%
Satisfied	38%
Neither Satisfied nor Dissatisfied	9%
Dissatisfied	9%
Very Dissatisfied	6%

Very Satisfied

38%

Satisfied

38%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into SAP SuccessFactors Customer Satisfaction

SAP SuccessFactors's Customer Satisfaction score was rated highest by customers who have used SAP SuccessFactors's products/services for 5 to 10 Years, and rated lowest by customers who have used SAP SuccessFactors's products/services for Over 10 Years.

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Ranked SAP SuccessFactors Customer Satisfaction the Highest

5 to 10 Years	100%
Other	100%
Tech	80%

Ranked SAP SuccessFactors Customer Satisfaction the Lowest

Male	67%
Caucasian	50%
Over 10 Years	50%

SAP SuccessFactors Customer Satisfaction Score by Gender

Female customers rated SAP SuccessFactors's Customer Satisfaction score 8 points higher than Male customers.

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67 / 100

Male

	Very Satisfied	11%
	Satisfied	56%
	Neither Satisfied nor Dissatisfied	11%
	Dissatisfied	22%
	Very Dissatisfied	0%

75 / 100

Female

	Very Satisfied	25%
	Satisfied	50%
	Neither Satisfied nor Dissatisfied	25%
	Dissatisfied	0%
	Very Dissatisfied	0%

SAP SuccessFactors Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

SAP SuccessFactors' Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.

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50 / 100

Very Satisfied	0%
Satisfied	50%
Neither Satisfied nor Dissatisfied	25%
Dissatisfied	25%
Very Dissatisfied	0%

Very Satisfied

Satisfied

50%

Neither Satisfied nor Dissatisfied

25%

Dissatisfied

25%

Very Dissatisfied

CSAT according to Asian or Pacific Islander

SAP SuccessFactors' Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.

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67 / 100

Very Satisfied	34%
Satisfied	33%
Neither Satisfied nor Dissatisfied	33%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

34%

Satisfied

33%

Neither Satisfied nor Dissatisfied

33%

Dissatisfied

Very Dissatisfied

CSAT according to Other

SAP SuccessFactors' Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.

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100 / 100

Very Satisfied	20%
Satisfied	80%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

20%

Satisfied

80%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

SAP SuccessFactors Customer Satisfaction Score by Age

SAP SuccessFactors's Customer Satisfaction score was rated 67 points by customers ages 36-40 and customers ages 46-50 on Comparably.

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100

Breakdown

Age

Score

36-40

67%

46-50

67%

SAP SuccessFactors Customer Satisfaction Score by Usage

SAP SuccessFactors's Customer Satisfaction score was rated the highest by customers who have used SAP SuccessFactors's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.

5 to 10 Years	100
Over 10 Years	50

SAP SuccessFactors Customer Satisfaction Score by Industry

SAP SuccessFactors's Customer Satisfaction score was rated 80 points by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

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Tech	80

SAP SuccessFactors Customer Satisfaction vs. Competitors

Compared to its competitors, SAP SuccessFactors's Customer Satisfaction score is rated right above Workday, and is preceded by Paycom.

COMPANY		Customer Satisfaction (CSAT) Score
	CareerArc	100%
	Paycom	83%
	SAP SuccessFactors	76%
	Workday	72%
	ADP	52%
	Paychex	35%
	Zenefits	18%
	Cornerstone OnDemand	0%

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Customer Satisfaction for Other Tech Brands

In the Tech industry, SAP SuccessFactors's Customer Satisfaction score is rated right above Zoom Video Communications, and is preceded by Google.

COMPANY		Customer Satisfaction (CSAT) Score
	Nintendo	88%
	Netflix	85%
	Apple	85%
	Spotify	85%
	Google	81%
	SAP SuccessFactors	76%
	Zoom Video Communications	74%
	ROBLOX	73%
	Peloton	64%

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SAP SuccessFactors Customer Service

3.8/5

SAP SuccessFactors has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.

Sign Up to unlock SAP SuccessFactors' overall Customer Service score rated by its users and customers.

About SAP SuccessFactors's Customer Service

Address

1 Tower Place,

Website

http://www.successfactors.com

SAP SuccessFactors's Social Links

linkedin.com/company/successfactors

Quick Insights into SAP SuccessFactors Customer Service

SAP SuccessFactors's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers from the Consulting industry.

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Ranked SAP SuccessFactors Customer Service the Highest

18-25	4.4
Less than 1 Year	4.1
Other	4.1

Ranked SAP SuccessFactors Customer Service the Lowest

Over 10 Years	3.3
Asian or Pacific Islander	2.8
Consulting	2.5

SAP SuccessFactors Customer Service Score by Gender

Female customers rated SAP SuccessFactors's Customer Service score 0.4 stars higher than Male customers.

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Male

3.6/5

Female

4/5

SAP SuccessFactors Customer Service Score by Ethnicity

SAP SuccessFactors's Customer Service score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of SAP SuccessFactors.

100

Summary	Ethnicity	Customer Service Score
Caucasian 3.1	Caucasian	3.1
Asian or Pacific Islander 2.8	Asian or Pacific Islander	2.8
Other 4.1	Other	4.1

SAP SuccessFactors Customer Service Score by Age

SAP SuccessFactors's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.

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100

Summary	Age	Customer Service Score
18-25 4.4	18-25	4.4
36-40 3.6	36-40	3.6
46-50 3.8	46-50	3.8

SAP SuccessFactors Customer Service Score by Usage

SAP SuccessFactors's Customer Service score was rated the highest by customers who have used SAP SuccessFactors's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	4.1
1 to 2 Years	3.5
2 to 5 Years	3.5
5 to 10 Years	3.7
Over 10 Years	3.3

SAP SuccessFactors Customer Service Score by Industry

SAP SuccessFactors's Customer Service score was rated the highest by Tech industry customers, and the lowest by Consulting industry customers.

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Tech	4
Consulting	2.5

SAP SuccessFactors Customer Service vs. Competitors

Compared to its competitors, SAP SuccessFactors's Customer Service score is rated right above Paycom, and is preceded by Workday.

COMPANY		Customer Service Score
	CareerArc	4/5
	Workday	3.9/5
	SAP SuccessFactors	3.8/5
	Paycom	3.7/5
	Cornerstone OnDemand	2.8/5
	ADP	2.7/5
	Paychex	2.4/5
	Zenefits	2/5

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Customer Service for Other Tech Brands

In the Tech industry, SAP SuccessFactors's Customer Service score is rated right above ROBLOX, and is preceded by Spotify.

COMPANY		Customer Service Score
	Apple	4.2/5
	Google	4/5
	Zoom Video Communications	4/5
	Nintendo	4/5
	Peloton	4/5
	Netflix	4/5
	Spotify	4/5
	SAP SuccessFactors	3.8/5
	ROBLOX	3.6/5

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SAP SuccessFactors as an Employer

4.2/5

SAP SuccessFactors has a 4.2/5 stars for its overall company culture rated by their employees

top

CEO of SAP SuccessFactors

Greg Tomb

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

SAP SuccessFactors scored a 15 for Net Promoter Score and a 39 for Employee Net Promoter Score. NPS gauges how likely a customer of SAP SuccessFactors would recommend the brand to a friend. ENPS measures how likely SAP SuccessFactors employees would recommend working at SAP SuccessFactors to a friend.

Net Promoter Score

NPS Score

46%	Promoters
23%	Passive
31%	Detractors

Employee Net Promoter Score

eNPS Score

57%	Promoters
25%	Passive
18%	Detractors

Global Ranking Snapshot

SAP SuccessFactors is ranked #608 in the Global Top 100 Brands. It ranks just behind UserTesting and just ahead of F5, Inc..

RANK			INDUSTRY
606	Meijer	Rick Keyes	Food and Beverages
607	UserTesting	Andy MacMillan	Tech
608	SAP SuccessFactors	Greg Tomb	Tech
609	F5, Inc.	François Locoh-Donou	Tech
610	Swiss Re	Christian Mumenthaler	Business and Consumer Services
611	T. Rowe Price Group	William Stromberg	Banking and Financial Services
612	PagerDuty	Jennifer Tejada	Tech

Tech Ranking Snapshot

SAP SuccessFactors is ranked #205 in the Tech Industry. It ranks just behind UserTesting and just ahead of F5, Inc..

RANK		Location
203	Meijer	Greenville, MI
204	UserTesting	San Francisco, CA
205	SAP SuccessFactors
206	F5, Inc.	Seattle, WA
207	Swiss Re
208	T. Rowe Price Group	Baltimore, MD
209	PagerDuty	San Francisco, CA