Passion for Life & Work Isn’t this what life is all about? Finding something meaningful that you enjoy doing? A career at ADP gives you that opportunity. Among its major competitors, ADP is ranked in 4th place for NPS while SyncHR is 1st, and Workday is 2nd. Overall, ADP has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $72.45B
ADP's Net Promoter Score (NPS) is a -8 with 41% Promoters, 10% Passives, and 49% Detractors. Net Promoter Score tracks whether ADP's customers would recommend using the product based on a scale of -100 to 100.
41% | Promoters |
---|---|
10% | Passives |
49% | Detractors |
Summary | Date | Score |
---|---|---|
Apr 2021 -15 | Apr 2021 | -15 |
May 2021 -15 | May 2021 | -15 |
Jul 2021 -16 | Jul 2021 | -16 |
Aug 2021 -16 | Aug 2021 | -16 |
Oct 2021 -12 | Oct 2021 | -12 |
Dec 2021 -8 | Dec 2021 | -8 |
Jan 2022 -6 | Jan 2022 | -6 |
Feb 2022 -7 | Feb 2022 | -7 |
Mar 2022 -8 | Mar 2022 | -8 |
Apr 2022 -5 | Apr 2022 | -5 |
May 2022 -5 | May 2022 | -5 |
Jun 2022 -8 | Jun 2022 | -8 |
ADP is ranked #4 for NPS among its competitors. SyncHR and Workday come in first and second, with Paychex coming in at third. Among those competitors, it is the most valued company.
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Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Male customers rated ADP's NPS 57 points higher than Female customers.
ADP's NPS was rated 22 by Male customers on Comparably.
ADP's NPS was rated -35 by Female customers on Comparably.
ADP's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
Summary | Ethnicity | Score |
---|---|---|
Caucasian 14 | Caucasian | 14 |
Other -34 | Other | -34 |
ADP's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.
ADP's NPS was rated the highest by customers who have used ADP's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Summary | Usage | Score |
---|---|---|
Less than 1 Year -56 | Less than 1 Year | -56 |
1 to 2 Years -21 | 1 to 2 Years | -21 |
2 to 5 Years 9 | 2 to 5 Years | 9 |
5 to 10 Years -12 | 5 to 10 Years | -12 |
Over 10 Years 0 | Over 10 Years | 0 |
Out of the 5 ADP customer reviews 2 were positive and 3 were constructive. ADP customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of ADP users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Male customers rated ADP's Customer Loyalty score 7% higher than Female customers.
ADP's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
ADP's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.
Summary | Age | Score |
---|---|---|
26-30 85% | 26-30 | 85% |
31-35 78% | 31-35 | 78% |
36-40 66% | 36-40 | 66% |
41-45 100% | 41-45 | 100% |
46-50 64% | 46-50 | 64% |
51-55 70% | 51-55 | 70% |
56-60 70% | 56-60 | 70% |
61-65 55% | 61-65 | 55% |
ADP's Customer Loyalty score was rated the highest by customers who have used ADP's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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ADP's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Manufacturing and Machinery industry customers.
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Compared to its competitors, ADP's Customer Loyalty score is rated right above SyncHR, and is preceded by Workday.
ADP has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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ADP’s product quality score is a 2.9 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated ADP's product the highest. Reviewers from the Manufacturing and Machinery industry rated ADP the lowest at 1.9.
ADP's Product Quality score was rated highest by customers ages 41-45, and rated lowest by customers ages 61-65.
Male customers rated ADP's Product Quality score 1 stars higher than Female customers.
ADP's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Summary | Ethnicity | Score |
---|---|---|
Caucasian 3 | Caucasian | 3 |
Other 2 | Other | 2 |
ADP's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.
Summary | Age | Score |
---|---|---|
26-30 4.1 | 26-30 | 4.1 |
31-35 3.4 | 31-35 | 3.4 |
36-40 3.9 | 36-40 | 3.9 |
41-45 5 | 41-45 | 5 |
46-50 3.7 | 46-50 | 3.7 |
51-55 1.6 | 51-55 | 1.6 |
56-60 1.6 | 56-60 | 1.6 |
61-65 1.5 | 61-65 | 1.5 |
ADP's Product Quality score was rated the highest by customers who have used ADP's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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ADP's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Manufacturing and Machinery industry customers.
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Compared to its competitors, ADP's Product Quality score is rated right above Paychex, and is preceded by SyncHR.
ADP has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Manufacturing and Machinery industry think that they had the lowest ROI from ADP.
ADP's ROI score was rated highest by customers ages 41-45, and rated lowest by customers who have used ADP's products/services for Less than 1 Year.
Male customers rated ADP's ROI score 0.6 stars higher than Female customers.
ADP's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Summary | Ethnicity | Score |
---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Other 2.5 | Other | 2.5 |
ADP's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.
Summary | Age | Score |
---|---|---|
26-30 3.8 | 26-30 | 3.8 |
31-35 3 | 31-35 | 3 |
36-40 3.7 | 36-40 | 3.7 |
41-45 5 | 41-45 | 5 |
46-50 4 | 46-50 | 4 |
51-55 2.5 | 51-55 | 2.5 |
56-60 1.6 | 56-60 | 1.6 |
61-65 1.5 | 61-65 | 1.5 |
ADP's ROI score was rated the highest by customers who have used ADP's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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ADP's ROI score was rated the highest by Tech industry customers, and the lowest by Manufacturing and Machinery industry customers.
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Compared to its competitors, ADP's ROI score is rated right below Paychex.
ADP has an overall Customer Satisfaction score of 65 rated by its users and customers.
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Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ADP's Customer Satisfaction score was rated highest by Male customers, and rated lowest by customers from the Manufacturing and Machinery industry.
ADP's Customer Satisfaction score was rated 71 by Male customers on Comparably.
Very Satisfied | 57% | |
---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 29% |
ADP's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
ADP's Customer Satisfaction score was rated 33 points by customers ages 36-40 on Comparably.
Breakdown | Age | Score | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 33% |
ADP's Customer Satisfaction score was rated 67 points by customers who have used ADP's products/services for 2 to 5 Years.
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ADP's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Manufacturing and Machinery industry customers.
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Compared to its competitors, ADP's Customer Satisfaction score is rated right above Paychex, and is preceded by Workday.
ADP has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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1 Adp Blvd, Roseland, NJ 07068
http://jobs.adp.com
(800) 225-5237
ADP's Customer Service score was rated highest by customers ages 41-45, and rated lowest by customers ages 61-65.
Male customers rated ADP's Customer Service score 1.1 stars higher than Female customers.
ADP's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Summary | Ethnicity | Customer Service Score |
---|---|---|
Caucasian 3 | Caucasian | 3 |
Other 2 | Other | 2 |
ADP's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.
Summary | Age | Customer Service Score |
---|---|---|
26-30 3.6 | 26-30 | 3.6 |
31-35 3.7 | 31-35 | 3.7 |
36-40 3.5 | 36-40 | 3.5 |
41-45 5 | 41-45 | 5 |
46-50 3.9 | 46-50 | 3.9 |
51-55 2 | 51-55 | 2 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
ADP's Customer Service score was rated the highest by customers who have used ADP's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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ADP's Customer Service score was rated the highest by Banking and Financial Services industry customers, and the lowest by Manufacturing and Machinery industry customers.
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Compared to its competitors, ADP's Customer Service score is rated right above Paychex, and is preceded by SyncHR.
ADP has a 4.9/5 stars for its overall company culture rated by their employees
ADP scored a -8 for Net Promoter Score and a 56 for Employee Net Promoter Score. NPS gauges how likely a customer of ADP would recommend the brand to a friend. ENPS measures how likely ADP employees would recommend working at ADP to a friend.
41% | Promoters |
---|---|
10% | Passive |
49% | Detractors |
69% | Promoters |
---|---|
18% | Passive |
13% | Detractors |