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Workday is
Ranked
#80
in
Tech Brands
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Workday is ranked #80 in Tech Brands

About Workday's Brand

Workday is a provider of cloud based enterprise applications for finance and human resources management services. Workday’s brand is ranked #298 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Workday. When compared to other organizations within the Tech industry, Workday is ranked #80. Among its major competitors, Workday is ranked in 5th place for NPS while VMware is 1st, and Salesforce is 2nd. Overall, Workday has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $49.74B

Brand at a Glance

81%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
4/5
Customer Service

Workday CMO
  Workday CMO

Christine Cefalo

Christine Cefalo serves as the Chief Marketing Officer of Workday. Christine started at Workday in May of 2008. Christine currently resides in the San Francisco Bay Area.

Workday Ranking

Workday NPS

Workday's Net Promoter Score (NPS) is a 32 with 56% Promoters, 20% Passives, and 24% Detractors. Net Promoter Score tracks whether Workday's customers would recommend using the product based on a scale of -100 to 100.

Workday Overall NPS

32
NPS
56%Promoters
20%Passives
24%Detractors
Workday Overall NPS

Workday NPS Trend

-100
-50
0
50
100
Aug 2021
39
Aug 202139
Sep 2021
40
Sep 202140
Oct 2021
36
Oct 202136
Nov 2021
31
Nov 202131
Dec 2021
32
Dec 202132
Jan 2022
33
Jan 202233
Feb 2022
34
Feb 202234
Mar 2022
34
Mar 202234
Apr 2022
32
Apr 202232
May 2022
34
May 202234
Jun 2022
32
Jun 202232
Jul 2022
32
Jul 202232

How Other Brands Compare

Workday is ranked second for NPS among its competitors. Adobe and IBM come in first and third, with Oracle coming in at #4. Among those competitors, it is the lowest valued company behind Adobe.

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Workday's Logo
Workday
Adobe's Logo
Adobe
IBM's Logo
IBM
Oracle's Logo
Oracle
Global Ranking#298#66#106#173
NPS32353020
Social Sentiment Calculated by analyzing social media and other online mentionsNeutral-NeutralNeutral
Valuation Updated every 24 hours for public companies$49.74B$228.04B$119.05B$207.07B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Workday NPS by Gender

Male customers rated Workday's NPS 21 points higher than Female customers.

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Male

46

Workday's NPS was rated 46 by Male customers on Comparably.

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65%
Promoters
16%
Passives
19%
Detractors

Female

25

Workday's NPS was rated 25 by Female customers on Comparably.

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48%
Promoters
29%
Passives
23%
Detractors

Workday NPS by Ethnicity

Workday's NPS was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of Workday.
-100
-50
0
50
100
Caucasian
29
Caucasian29
Hispanic or Latino
67
Hispanic or Latino67
African American/Black
17
African American/Black17
Asian or Pacific Islander
41
Asian or Pacific Islander41
Other
62
Other62

Workday NPS by Age

Workday's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 18-25.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of Workday.
0
20
40
60
80
100
Promoters
50%
Passives
0%
Detractors
50%
18-2550%0%50%
Promoters
45%
Passives
28%
Detractors
27%
26-3045%28%27%
Promoters
58%
Passives
26%
Detractors
16%
31-3558%26%16%
Promoters
53%
Passives
27%
Detractors
20%
36-4053%27%20%
Promoters
62%
Passives
23%
Detractors
15%
41-4562%23%15%
Promoters
75%
Passives
0%
Detractors
25%
46-5075%0%25%
Promoters
75%
Passives
25%
Detractors
0%
51-5575%25%0%

Workday NPS by Usage

Workday's NPS was rated the highest by customers who have used Workday's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.

Sign Up for Brand Profile PRO to get the full NPS by Usage data of Workday.
-100
-50
0
50
100
Less than 1 Year
25
Less than 1 Year25
1 to 2 Years
30
1 to 2 Years30
2 to 5 Years
46
2 to 5 Years46
5 to 10 Years
23
5 to 10 Years23
Over 10 Years
50
Over 10 Years50

Workday NPS vs. Competitors

Compared to its competitors, Workday's NPS is rated right above IBM, and is preceded by Adobe.

Unlock Workday NPS vs. Competitors Data

Workday's Logo
VS
VMware's Logo
Salesforce's Logo
SAP's Logo
Adobe's Logo
IBM's Logo
UKG's Logo
Symantec's Logo
Workiva's Logo
Oracle's Logo

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Workday NPS vs Companies in Tech

In the Tech industry, Workday's NPS is rated right below ROBLOX.

Unlock Workday NPS vs. Companies in Tech Data

Workday's Logo
VS
Peloton's Logo
Nintendo's Logo
Spotify's Logo
Apple's Logo
Zoom Video Communications' Logo
Netflix's Logo
Google's Logo
ROBLOX's Logo

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Workday Customer Reviews

Out of the 14 Workday customer reviews 12 were positive and 2 were constructive. Workday customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

What do you value most about this brand?
It is a wonderful service with everything that my business needs.
Review from San Francisco, CA / Female / African American/Black / 26-30
What do you value most about this brand?
Innovation, customer service, engagement, reliability
Review from San Francisco, CA / Male / Caucasian / 41-45
What do you value most about this brand?
Innovation in the higher Ed space
Review from San Francisco, CA / Female / Asian or Pacific Islander / 41-45
What do you value most about this brand?
The capaility of workday to be the power of 1
Review from San Francisco, CA / Female / Asian or Pacific Islander / 26-30
What do you value most about this brand?
just so nothing special here
Review from San Francisco, CA / Female / Asian or Pacific Islander / 26-30

Workday Customer Loyalty

81%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

81% of Workday users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

81
81%
19
19%
Workday Customer Loyalty

Workday Customer Loyalty Score by Gender

Female customers rated Workday's Customer Loyalty score 9% higher than Male customers.

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Male
78%
Yes
Female
87%
Yes

Workday Customer Loyalty Score by Ethnicity

Workday's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

% who answered "Yes"

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81
out of 100
Caucasian
100
out of 100
Hispanic or Latino
85
out of 100
African American/Black
93
out of 100
Asian or Pacific Islander
78
out of 100
Other

Workday Customer Loyalty Score by Age

Workday's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 18-25.

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0
20%
40%
60%
80%
100%
18-25
55%
18-2555%
26-30
75%
26-3075%
31-35
86%
31-3586%
36-40
88%
36-4088%
41-45
93%
41-4593%
46-50
89%
46-5089%
51-55
78%
51-5578%

Workday Customer Loyalty Score by Usage

Workday's Customer Loyalty score was rated the highest by customers who have used Workday's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
68%
1 to 2 Years
75%
2 to 5 Years
92%
5 to 10 Years
82%
Over 10 Years
100%

Workday Customer Loyalty Score by Industry

Workday's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Aerospace and Aviation industry customers.

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Tech
88%
Accounting
78%
Aerospace and Aviation
55%
Banking and Financial Services
82%
Consulting
78%
Education
78%
Healthcare, Hospitals and Medicine
100%
Logistics and Supply Chain
70%

Workday Customer Loyalty vs. Competitors

Compared to its competitors, Workday's Customer Loyalty score is rated right above Adobe, and is preceded by SAP.

COMPANYCustomer Loyalty Score
UKG86%
SAP81%
Workday81%
Adobe80%
VMware79%
IBM79%
Salesforce74%
Oracle72%
Workiva68%
Symantec58%

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Workday's Logo
VS
UKG's Logo
SAP's Logo
Adobe's Logo
VMware's Logo
IBM's Logo
Salesforce's Logo
Oracle's Logo
Workiva's Logo
Symantec's Logo

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Customer Loyalty for Other Tech Brands

In the Tech industry, Workday's Customer Loyalty score is rated right below Spotify.

COMPANYCustomer Loyalty Score
Peloton90%
ROBLOX90%
Nintendo90%
Netflix88%
Google88%
Zoom Video Communications88%
Apple87%
Spotify86%
Workday81%

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Workday's Logo
VS
Peloton's Logo
ROBLOX's Logo
Nintendo's Logo
Netflix's Logo
Google's Logo
Zoom Video Communications' Logo
Apple's Logo
Spotify's Logo

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Workday Product Quality

4/5

Workday has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.

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Workday Product Information

Workday serves markets in the United States, Asia, Europe, Japan, Australia, Canada, United Kingdom, and Germany. Workday supports iOS and Android devices and offers products for small, medium, and large sized businesses.

Workday’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Retail industry rated Workday's product the highest. Reviewers from the Education industry rated Workday the lowest at 4.

Website
http://www.workday.com
Company Size
5,001-10,000 Employees

Industry

Tech
Big Data
Business Services
SaaS

Languages Supported

English
Dutch
French
German
Spanish
Japanese

Quick Insights into Workday Product Quality

Workday's Product Quality score was rated highest by customers who have used Workday's products/services for Over 10 Years, and rated lowest by customers from the Aerospace and Aviation industry.

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Ranked Workday Product Quality the Highest

Over 10 Years
4.7
Retail
4.6
Asian or Pacific Islander
4.4

Ranked Workday Product Quality the Lowest

1 to 2 Years
3.6
26-30
3.5
Aerospace and Aviation
2.7

Workday Product Quality Score by Gender

Workday's Product Quality score was rated 3.9 by both Female and Male customers on Comparably.

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Male

3.9/5

Female

3.9/5

Workday Product Quality Score by Ethnicity

Workday's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.

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0
1
2
3
4
5
Caucasian
3.8
Caucasian3.8
Hispanic or Latino
3.8
Hispanic or Latino3.8
African American/Black
3.8
African American/Black3.8
Asian or Pacific Islander
4.4
Asian or Pacific Islander4.4
Other
3.9
Other3.9

Workday Product Quality Score by Age

Workday's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.

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0
1
2
3
4
5
18-25
4
18-254
26-30
3.5
26-303.5
31-35
4.1
31-354.1
36-40
3.8
36-403.8
41-45
4
41-454
46-50
3.7
46-503.7
51-55
3.9
51-553.9

Workday Product Quality Score by Usage

Workday's Product Quality score was rated the highest by customers who have used Workday's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year
3.9
1 to 2 Years
3.6
2 to 5 Years
4.2
5 to 10 Years
3.7
Over 10 Years
4.7

Workday Product Quality Score by Industry

Workday's Product Quality score was rated the highest by Retail industry customers, and the lowest by Aerospace and Aviation industry customers.

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Tech
3.9
Accounting
4.5
Aerospace and Aviation
2.7
Banking and Financial Services
3.7
Consulting
4.1
Education
4
Healthcare, Hospitals and Medicine
4.3
Insurance
4.2
Logistics and Supply Chain
3.1
Manufacturing and Machinery
4.2
Marketing, Advertising and Research
4.5
Retail
4.6

Workday Product Quality vs. Competitors

Compared to its competitors, Workday's Product Quality score is rated right above Symantec, and is preceded by IBM.

COMPANYProduct Quality Score
Salesforce4.2/5
Adobe4.2/5
VMware4.1/5
SAP4.1/5
IBM4/5
Workday4/5
Symantec4/5
Oracle3.9/5
Workiva3.8/5
UKG3.8/5

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Adobe's Logo
VMware's Logo
SAP's Logo
IBM's Logo
Symantec's Logo
Oracle's Logo
Workiva's Logo
UKG's Logo

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Product Quality for Other Tech Brands

In the Tech industry, Workday's Product Quality score is rated right below ROBLOX.

COMPANYProduct Quality Score
Peloton4.5/5
Zoom Video Communications4.4/5
Nintendo4.4/5
Apple4.4/5
Netflix4.3/5
Spotify4.3/5
Google4.2/5
ROBLOX4.1/5
Workday4/5

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Workday's Logo
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Peloton's Logo
Zoom Video Communications' Logo
Nintendo's Logo
Apple's Logo
Netflix's Logo
Spotify's Logo
Google's Logo
ROBLOX's Logo

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Workday Pricing

Workday ROI & Value For Money

3.9/5

Workday has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.

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Workday Pricing Plans

Workday has a pricing structure that accommodates small, medium, and large businesses.

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Marketing, Advertising and Research industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from Workday.

Who Uses Workday?

Small Businesses
Medium Businesses
Large Enterprises

Quick Insights into Workday ROI

Workday's ROI score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by customers from the Aerospace and Aviation industry.

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Ranked Workday ROI the Highest

Marketing, Advertising and Research
4.8
Hispanic or Latino
4.6
51-55
4.1

Ranked Workday ROI the Lowest

Other
3.5
5 to 10 Years
3.4
Aerospace and Aviation
3.2

Workday ROI Score by Gender

Workday's ROI score was rated 3.8 by both Female and Male customers on Comparably.

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Male

3.8/5

Female

3.8/5

Workday ROI Score by Ethnicity

Workday's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

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0
1
2
3
4
5
Caucasian
3.8
Caucasian3.8
Hispanic or Latino
4.6
Hispanic or Latino4.6
African American/Black
3.9
African American/Black3.9
Asian or Pacific Islander
3.8
Asian or Pacific Islander3.8
Other
3.5
Other3.5

Workday ROI Score by Age

Workday's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 36-40.

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0
1
2
3
4
5
18-25
3.9
18-253.9
26-30
3.7
26-303.7
31-35
3.8
31-353.8
36-40
3.6
36-403.6
41-45
4
41-454
46-50
3.7
46-503.7
51-55
4.1
51-554.1

Workday ROI Score by Usage

Workday's ROI score was rated the highest by customers who have used Workday's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year
3.8
1 to 2 Years
3.4
2 to 5 Years
4
5 to 10 Years
3.4
Over 10 Years
4.1

Workday ROI Score by Industry

Workday's ROI score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Aerospace and Aviation industry customers.

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Tech
3.9
Accounting
4.1
Aerospace and Aviation
3.2
Banking and Financial Services
3.8
Consulting
3.9
Education
3.7
Healthcare, Hospitals and Medicine
4.5
Insurance
4
Logistics and Supply Chain
3.5
Manufacturing and Machinery
3.4
Marketing, Advertising and Research
4.8
Mechanical, Civil or Industrial Engineering
3.3
Retail
4.4

Workday Pricing vs. Competitors

Compared to its competitors, Workday's ROI score is rated right above Symantec, and is preceded by SAP.

COMPANYPricing Score
Salesforce4.1/5
IBM4/5
VMware4/5
SAP3.9/5
Workday3.9/5
Symantec3.9/5
UKG3.9/5
Adobe3.8/5
Oracle3.8/5
Workiva3.7/5

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Workday's Logo
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IBM's Logo
VMware's Logo
SAP's Logo
Symantec's Logo
UKG's Logo
Adobe's Logo
Oracle's Logo
Workiva's Logo

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ROI for Other Tech Brands

In the Tech industry, Workday's ROI score is rated right above ROBLOX, and is preceded by Netflix.

COMPANYPricing Score
Peloton4.3/5
Zoom Video Communications4.2/5
Spotify4.1/5
Apple4.1/5
Google4.1/5
Nintendo4.1/5
Netflix4/5
Workday3.9/5
ROBLOX3.9/5

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Workday's Logo
VS
Peloton's Logo
Zoom Video Communications' Logo
Spotify's Logo
Apple's Logo
Google's Logo
Nintendo's Logo
Netflix's Logo
ROBLOX's Logo

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Workday Customer Satisfaction (CSAT)

Workday Customer Satisfaction (CSAT) Score

74 / 100

Workday has an overall Customer Satisfaction score of 74 rated by its users and customers.

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Very Satisfied40%
Satisfied34%
Neither Satisfied nor Dissatisfied17%
Dissatisfied1%
Very Dissatisfied8%
Very Satisfied
40%
Satisfied
34%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
1%
Very Dissatisfied
8%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Workday Customer Satisfaction

Workday's Customer Satisfaction score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Education industry.

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Ranked Workday Customer Satisfaction the Highest

Accounting
100%
36-40
89%
Other
86%

Ranked Workday Customer Satisfaction the Lowest

1 to 2 Years
59%
46-50
50%
Education
33%

Workday Customer Satisfaction Score by Gender

Male customers rated Workday's Customer Satisfaction score 4 points higher than Female customers.

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74 / 100
Male
Very Satisfied
44%
Satisfied
30%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
4%
Very Dissatisfied
9%
70 / 100
Female
Very Satisfied
60%
Satisfied
10%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
5%

Workday Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Workday's Customer Satisfaction (CSAT) score was rated 68% according to Caucasian users and customers.

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68 / 100
Very Satisfied47%
Satisfied21%
Neither Satisfied nor Dissatisfied16%
Dissatisfied5%
Very Dissatisfied11%
Very Satisfied
47%
Satisfied
21%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
5%
Very Dissatisfied
11%

CSAT according to African American/Black

Workday's Customer Satisfaction (CSAT) score was rated 80% according to African American/Black users and customers.

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80 / 100
Very Satisfied40%
Satisfied40%
Neither Satisfied nor Dissatisfied20%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to Asian or Pacific Islander

Workday's Customer Satisfaction (CSAT) score was rated 73% according to Asian or Pacific Islander users and customers.

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73 / 100
Very Satisfied64%
Satisfied9%
Neither Satisfied nor Dissatisfied27%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
64%
Satisfied
9%
Neither Satisfied nor Dissatisfied
27%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to Other

Workday's Customer Satisfaction (CSAT) score was rated 86% according to Other users and customers.

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86 / 100
Very Satisfied57%
Satisfied29%
Neither Satisfied nor Dissatisfied14%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
57%
Satisfied
29%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
0%

Workday Customer Satisfaction Score by Age

Workday's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.

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0
20
40
60
80
100
18-25 CSAT Score
50%
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
18-2550%
26-30 CSAT Score
86%
Very Satisfied
43%
Satisfied
43%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
14%
26-3086%
31-35 CSAT Score
75%
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
8%
Very Dissatisfied
0%
31-3575%
36-40 CSAT Score
89%
Very Satisfied
78%
Satisfied
11%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
11%
36-4089%
41-45 CSAT Score
67%
Very Satisfied
50%
Satisfied
17%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
41-4567%
46-50 CSAT Score
50%
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
46-5050%

Workday Customer Satisfaction Score by Usage

Workday's Customer Satisfaction score was rated the highest by customers who have used Workday's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year
71
1 to 2 Years
59
2 to 5 Years
80
5 to 10 Years
67

Workday Customer Satisfaction Score by Industry

Workday's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Education industry customers.

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Tech
77
Accounting
100
Aerospace and Aviation
34
Education
33

Workday Customer Satisfaction vs. Competitors

Compared to its competitors, Workday's Customer Satisfaction score is rated right above Oracle, and is preceded by Salesforce.

COMPANYCustomer Satisfaction (CSAT) Score
IBM90%
SAP89%
VMware85%
Workiva80%
Salesforce77%
Workday74%
Oracle70%
Adobe67%
UKG66%
Symantec50%

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SAP's Logo
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Adobe's Logo
UKG's Logo
Symantec's Logo

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Customer Satisfaction for Other Tech Brands

In the Tech industry, Workday's Customer Satisfaction score is rated right below ROBLOX.

COMPANYCustomer Satisfaction (CSAT) Score
Nintendo93%
Netflix87%
Spotify87%
Apple86%
Google84%
Zoom Video Communications79%
Peloton77%
ROBLOX75%
Workday74%

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Workday's Logo
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Nintendo's Logo
Netflix's Logo
Spotify's Logo
Apple's Logo
Google's Logo
Zoom Video Communications' Logo
Peloton's Logo
ROBLOX's Logo

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Workday Customer Service

4/5

Workday has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.

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About Workday's Customer Service

Address

6230 Stoneridge Mall Road, Pleasanton, CA 94588


Website

http://www.workday.com


Phone Number

1-925-951-9000

Quick Insights into Workday Customer Service

Workday's Customer Service score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers from the Aerospace and Aviation industry.

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Ranked Workday Customer Service the Highest

Healthcare, Hospitals and Medicine
4.6
Hispanic or Latino
4.6
2 to 5 Years
4.2

Ranked Workday Customer Service the Lowest

Other
3.7
1 to 2 Years
3.4
Aerospace and Aviation
3.3

Workday Customer Service Score by Gender

Female customers rated Workday's Customer Service score 0.2 stars higher than Male customers.

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Male

3.8/5

Female

4/5

Workday Customer Service Score by Ethnicity

Workday's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

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0
20
40
60
80
100
Caucasian
4
Caucasian4
Hispanic or Latino
4.6
Hispanic or Latino4.6
African American/Black
3.9
African American/Black3.9
Asian or Pacific Islander
4.1
Asian or Pacific Islander4.1
Other
3.7
Other3.7

Workday Customer Service Score by Age

Workday's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.

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0
20
40
60
80
100
18-25
3.8
18-253.8
26-30
3.7
26-303.7
31-35
3.9
31-353.9
36-40
4
36-404
41-45
4.1
41-454.1
46-50
3.7
46-503.7
51-55
4.1
51-554.1

Workday Customer Service Score by Usage

Workday's Customer Service score was rated the highest by customers who have used Workday's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year
3.9
1 to 2 Years
3.4
2 to 5 Years
4.2
5 to 10 Years
3.7
Over 10 Years
4.2

Workday Customer Service Score by Industry

Workday's Customer Service score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Aerospace and Aviation industry customers.

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Tech
4
Accounting
3.9
Aerospace and Aviation
3.3
Banking and Financial Services
3.4
Consulting
4.4
Education
3.9
Healthcare, Hospitals and Medicine
4.6
Logistics and Supply Chain
3.5

Workday Customer Service vs. Competitors

Compared to its competitors, Workday's Customer Service score is rated right above Adobe, and is preceded by SAP.

COMPANYCustomer Service Score
Salesforce4.3/5
IBM4.1/5
VMware4/5
SAP4/5
Workday4/5
Adobe3.9/5
UKG3.9/5
Oracle3.8/5
Workiva3.7/5
Symantec3.4/5

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Workday's Logo
VS
Salesforce's Logo
IBM's Logo
VMware's Logo
SAP's Logo
Adobe's Logo
UKG's Logo
Oracle's Logo
Workiva's Logo
Symantec's Logo

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Customer Service for Other Tech Brands

In the Tech industry, Workday's Customer Service score is rated right above ROBLOX, and is preceded by Nintendo.

COMPANYCustomer Service Score
Peloton4.3/5
Apple4.2/5
Zoom Video Communications4.1/5
Netflix4.1/5
Google4.1/5
Spotify4.1/5
Nintendo4.1/5
Workday4/5
ROBLOX3.7/5

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Workday's Logo
VS
Peloton's Logo
Apple's Logo
Zoom Video Communications' Logo
Netflix's Logo
Google's Logo
Spotify's Logo
Nintendo's Logo
ROBLOX's Logo

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Workday as an Employer

4.7/5

Workday has a 4.7/5 stars for its overall company culture rated by their employees

  Workday CEO
top
5%
CEO of Workday

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Workday scored a 32 for Net Promoter Score and a 51 for Employee Net Promoter Score. NPS gauges how likely a customer of Workday would recommend the brand to a friend. ENPS measures how likely Workday employees would recommend working at Workday to a friend.

Net Promoter Score

32
NPS Score
56%Promoters
20%Passive
24%Detractors

Employee Net Promoter Score

51
eNPS Score
66%Promoters
19%Passive
15%Detractors

Global Ranking Snapshot

Workday is ranked #298 in the Global Top 100 Brands. It ranks just behind Cargill and just ahead of Chubb.

RANKCOMPANYCEOINDUSTRY
296
Duracell  Duracell CEO
Lukma Hakim
Consumer Goods
297
Cargill  Cargill CEO
David MacLennan
Food and Beverages
298
Workday  Workday CEO
Chano Fernandez
Tech
299
Chubb  Chubb CEO
Evan Greenberg
Business and Consumer Services
300
Humana  Humana CEO
Bruce Broussard
Health and Wellness
301
Jacobs  Jacobs CEO
Steve Demetriou
Tech
302
AIG  AIG CEO
Brian Duperreault
Business and Consumer Services

Tech Ranking Snapshot

Workday is ranked #80 in the Tech Industry. It ranks just behind Overstock.com and just ahead of Jacobs.

RANKCOMPANYLocation
78
LogMeIn
Boston, MA
79
Overstock.com
Midvale, UT
80
Workday
Pleasanton, CA
81
Jacobs
Dallas, TX
82
UKG
Weston, FL
83
Jet.com
84
GitHub
San Francisco, CA