39
NPS
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Ranked
#39
Business and Consumer Services Brands
Brand Page
Chubb
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Chubb is ranked #39 in Business and Consumer Services Brands
Chubb is ranked #39 in Business and Consumer Services Brands
About Chubb's Brand
Chubb’s brand is ranked #299 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Chubb. When compared to other organizations within the Business and Consumer Services industry, Chubb is ranked #39. Among its major competitors, Chubb is ranked in 1st place for NPS while AIG is 2nd. Overall, Chubb has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $71.58B
Brand at a Glance
82%
Customer Loyalty
3.9/5
Product Quality
4/5
Pricing
4/5
Customer Service
Chubb Ranking
- #299 in Global Best Brands
- #39 in Business and Consumer Services
- #1 / 2 of its competitors
Chubb NPS
Chubb's Net Promoter Score (NPS) is a 39 with 62% Promoters, 15% Passives, and 23% Detractors. Net Promoter Score tracks whether Chubb's customers would recommend using the product based on a scale of -100 to 100.
Chubb Overall NPS
| 62% | Promoters |
|---|---|
| 15% | Passives |
| 23% | Detractors |
Chubb NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2024 44 | Aug 2024 | 44 |
Nov 2024 40 | Nov 2024 | 40 |
Dec 2024 40 | Dec 2024 | 40 |
Jan 2025 42 | Jan 2025 | 42 |
Feb 2025 42 | Feb 2025 | 42 |
Mar 2025 40 | Mar 2025 | 40 |
Apr 2025 42 | Apr 2025 | 42 |
Jun 2025 42 | Jun 2025 | 42 |
Aug 2025 43 | Aug 2025 | 43 |
Sep 2025 41 | Sep 2025 | 41 |
Oct 2025 41 | Oct 2025 | 41 |
Nov 2025 39 | Nov 2025 | 39 |
How Other Brands Compare
Chubb is ranked first for NPS among its competitors. AIG comes in second. Among those competitors, it is the most valued company.
Chubb |  AIG | |
| Global Ranking | #299 | #302 |
| NPS | 39 | 11 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $71.58B | $40.99B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Chubb NPS by Gender
Male customers rated Chubb's NPS 79 points higher than Female customers.
Male
79
Chubb's NPS was rated 79 by Male customers on Comparably.
84%
Promoters
11%
Passives
5%
Detractors
Female
0
Chubb's NPS was rated by Female customers on Comparably.
47%
Promoters
6%
Passives
47%
Detractors
Chubb NPS by Ethnicity
Chubb's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
African American/Black 49 | African American/Black | 49 |
Asian or Pacific Islander 83 | Asian or Pacific Islander | 83 |
Other 0 | Other | 0 |
Chubb NPS by Age
Chubb's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Chubb NPS by Usage
Chubb's NPS was rated the highest by customers who have used Chubb's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 45 | Less than 1 Year | 45 |
1 to 2 Years 43 | 1 to 2 Years | 43 |
2 to 5 Years 56 | 2 to 5 Years | 56 |
5 to 10 Years 60 | 5 to 10 Years | 60 |
Over 10 Years 0 | Over 10 Years | 0 |
Chubb Customer Reviews
Out of the 5 Chubb customer reviews 4 were positive and 1 was constructive. Chubb customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Chubb Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of Chubb users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Chubb Customer Loyalty Score by Gender
Male customers rated Chubb's Customer Loyalty score 2% higher than Female customers.
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Male
86%
Yes
Female
84%
Yes
Chubb Customer Loyalty Score by Ethnicity
Chubb's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Chubb.
88
out of 100
Caucasian
70
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
55
out of 100
Other
Chubb Customer Loyalty Score by Age
Chubb's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 78% | 18-25 | 78% |
26-30 100% | 26-30 | 100% |
36-40 85% | 36-40 | 85% |
41-45 78% | 41-45 | 78% |
51-55 80% | 51-55 | 80% |
Chubb Customer Loyalty Score by Usage
Chubb's Customer Loyalty score was rated the highest by customers who have used Chubb's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Chubb Customer Loyalty Score by Industry
Chubb's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Accounting industry customers.
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Chubb Customer Loyalty vs. Competitors
Compared to its competitors, Chubb's Customer Loyalty score is rated right above AIG.
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Customer Loyalty for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Chubb's Customer Loyalty score is rated right above T-Mobile, and is preceded by Visa.
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Chubb Product Quality
3.9/5
Chubb has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Chubb Product Information
Chubb’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Insurance industry rated Chubb's product the highest. Reviewers from the Accounting industry rated Chubb the lowest at 4.1.
- Website
- http://www.chubb.com
- Company Size
- 5,001-10,000 Employees
Industry
Insurance
Quick Insights into Chubb Product Quality
Chubb's Product Quality score was rated highest by customers ages 41-45, and rated lowest by customers ages 18-25.
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Ranked Chubb Product Quality the Highest
Ranked Chubb Product Quality the Lowest
Chubb Product Quality Score by Gender
Male customers rated Chubb's Product Quality score 1.2 stars higher than Female customers.
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Male
4.6/5
Female
3.4/5
Chubb Product Quality Score by Ethnicity
Chubb's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
African American/Black 4.1 | African American/Black | 4.1 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Other 3.5 | Other | 3.5 |
Chubb Product Quality Score by Age
Chubb's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 18-25.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.2 | 18-25 | 3.2 |
26-30 4.5 | 26-30 | 4.5 |
36-40 3.6 | 36-40 | 3.6 |
41-45 5 | 41-45 | 5 |
51-55 3.9 | 51-55 | 3.9 |
Chubb Product Quality Score by Usage
Chubb's Product Quality score was rated the highest by customers who have used Chubb's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Chubb Product Quality Score by Industry
Chubb's Product Quality score was rated the highest by Insurance industry customers, and the lowest by Accounting industry customers.
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Chubb Product Quality vs. Competitors
Compared to its competitors, Chubb's Product Quality score is rated right above AIG.
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Product Quality for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Chubb's Product Quality score is rated right above Accenture, and is preceded by Bloomberg.
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Chubb Pricing
Chubb ROI & Value For Money
4/5
Chubb has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Chubb Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Architecture and Planning industry. The users from the Accounting industry think that they had the lowest ROI from Chubb.
Quick Insights into Chubb ROI
Chubb's ROI score was rated highest by customers ages 41-45, and rated lowest by customers who have used Chubb's products/services for Over 10 Years.
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Ranked Chubb ROI the Highest
Ranked Chubb ROI the Lowest
Chubb ROI Score by Gender
Male customers rated Chubb's ROI score 1.2 stars higher than Female customers.
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Male
4.5/5
Female
3.3/5
Chubb ROI Score by Ethnicity
Chubb's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
African American/Black 3.8 | African American/Black | 3.8 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Other 3.2 | Other | 3.2 |
Chubb ROI Score by Age
Chubb's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 18-25.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.1 | 18-25 | 3.1 |
26-30 4.2 | 26-30 | 4.2 |
36-40 3.7 | 36-40 | 3.7 |
41-45 4.9 | 41-45 | 4.9 |
51-55 3.6 | 51-55 | 3.6 |
Chubb ROI Score by Usage
Chubb's ROI score was rated the highest by customers who have used Chubb's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Chubb ROI Score by Industry
Chubb's ROI score was rated the highest by Architecture and Planning industry customers, and the lowest by Accounting industry customers.
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Chubb Pricing vs. Competitors
Compared to its competitors, Chubb's ROI score is rated right above AIG.
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ROI for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Chubb's ROI score is rated right above Visa.
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Chubb Customer Satisfaction (CSAT)
Chubb Customer Satisfaction (CSAT) Score
72 / 100
Chubb has an overall Customer Satisfaction score of 72 rated by its users and customers.
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Very Satisfied
42%
Satisfied
30%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
6%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Chubb Customer Satisfaction
Chubb's Customer Satisfaction score was rated highest by customers who have used Chubb's products/services for 1 to 2 Years, and rated lowest by customers who have used Chubb's products/services for Over 10 Years.
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Ranked Chubb Customer Satisfaction the Highest
Ranked Chubb Customer Satisfaction the Lowest
Chubb Customer Satisfaction Score by Gender
Male customers rated Chubb's Customer Satisfaction score 29 points higher than Female customers.
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89 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 22% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 0% | |
Very Dissatisfied | 5% |
60 / 100
FemaleVery Satisfied | 13% | |
|---|---|---|
Satisfied | 47% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 20% | |
Very Dissatisfied | 13% |
Chubb Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Chubb's Customer Satisfaction (CSAT) score was rated 72% according to Caucasian users and customers.
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72 / 100
Very Satisfied
51%
Satisfied
21%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
7%
Very Dissatisfied
14%
CSAT according to African American/Black
Chubb's Customer Satisfaction (CSAT) score was rated 83% according to African American/Black users and customers.
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83 / 100
Very Satisfied
50%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Chubb's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
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100 / 100
Very Satisfied
17%
Satisfied
83%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Chubb's Customer Satisfaction (CSAT) score was rated 50% according to Other users and customers.
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50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
0%
Chubb Customer Satisfaction Score by Age
Chubb's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 67% | |||||||||||||||
| 26-30 | 100% | |||||||||||||||
| 36-40 | 66% | |||||||||||||||
| 41-45 | 100% | |||||||||||||||
| 51-55 | 67% |
Chubb Customer Satisfaction Score by Usage
Chubb's Customer Satisfaction score was rated the highest by customers who have used Chubb's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Chubb Customer Satisfaction Score by Industry
Chubb's Customer Satisfaction score was rated the highest by Insurance industry customers, and the lowest by Accounting industry customers.
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}Chubb Customer Satisfaction vs. Competitors
Compared to its competitors, Chubb's Customer Satisfaction score is rated right above AIG.
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Customer Satisfaction for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Chubb's Customer Satisfaction score is rated right above FedEx, and is preceded by Accenture.
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Chubb Customer Service
4/5
Chubb has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Chubb's Customer Service
Website
http://www.chubb.com
Chubb's Social Links
Quick Insights into Chubb Customer Service
Chubb's Customer Service score was rated highest by customers ages 41-45, and rated lowest by Other customers.
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Ranked Chubb Customer Service the Highest
Ranked Chubb Customer Service the Lowest
Chubb Customer Service Score by Gender
Male customers rated Chubb's Customer Service score 1.1 stars higher than Female customers.
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Male
4.4/5
Female
3.3/5
Chubb Customer Service Score by Ethnicity
Chubb's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Chubb.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
African American/Black 3.8 | African American/Black | 3.8 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 2.7 | Other | 2.7 |
Chubb Customer Service Score by Age
Chubb's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.4 | 18-25 | 3.4 |
26-30 4.1 | 26-30 | 4.1 |
36-40 3.1 | 36-40 | 3.1 |
41-45 4.9 | 41-45 | 4.9 |
51-55 3.5 | 51-55 | 3.5 |
Chubb Customer Service Score by Usage
Chubb's Customer Service score was rated the highest by customers who have used Chubb's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Chubb Customer Service Score by Industry
Chubb's Customer Service score was rated the highest by Insurance industry customers, and the lowest by Accounting industry customers.
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Chubb Customer Service vs. Competitors
Compared to its competitors, Chubb's Customer Service score is rated right above AIG.
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Customer Service for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Chubb's Customer Service score is rated right above Visa.
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Chubb as an Employer
3.7/5
Chubb has a 3.7/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Chubb scored a 39 for Net Promoter Score and a -2 for Employee Net Promoter Score. NPS gauges how likely a customer of Chubb would recommend the brand to a friend. ENPS measures how likely Chubb employees would recommend working at Chubb to a friend.
Net Promoter Score
39
NPS Score
| 62% | Promoters |
|---|---|
| 15% | Passive |
| 23% | Detractors |
Employee Net Promoter Score
-2
eNPS Score
| 36% | Promoters |
|---|---|
| 26% | Passive |
| 38% | Detractors |
Global Ranking Snapshot
Chubb is ranked #299 in the Global Top 100 Brands. It ranks just behind Workday and just ahead of Humana.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
297 |  | Cargill |  | David MacLennan | Food and Beverages |
298 |  | Workday |  | Carl Eschenbach | Tech |
299 | | Chubb | | Evan Greenberg | Business and Consumer Services |
300 |  | Humana |  | Jim Rechtin | Health and Wellness |
301 |  | Jacobs |  | Steve Demetriou | Tech |
302 | | AIG |  | Brian Duperreault | Business and Consumer Services |
303 |  | California Pizza Kitchen |  | Jim Hyatt | Food and Beverages |
Business and Consumer Services Ranking Snapshot
Chubb is ranked #39 in the Business and Consumer Services Industry. It ranks just behind Workday and just ahead of Jacobs.
