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T-Mobile is
Ranked
#34
in
Top Brands for Millennials
Brand Page
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T-Mobile is ranked #34 in Top Brands for Millennials

Awards & Recognition

  • Top Brands for Millenials 2021

About T-Mobile's Brand

We’re changing the wireless industry for good. That’s why we are the Un-carrier. And #WeWontStop. T-Mobile’s brand is ranked #107 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of T-Mobile. When compared to other organizations within the Business and Consumer Services industry, T-Mobile is ranked #4. Among its major competitors, T-Mobile is ranked in 2nd place for NPS while Verizon is 1st, and AT&T is 3rd.Their current market cap is $158.64B

Brand at a Glance

83%
Customer Loyalty
3.4/5
Product Quality
3.3/5
Pricing
3.3/5
Customer Service

T-Mobile NPS

T-Mobile's Net Promoter Score (NPS) is a 12 with 49% Promoters, 14% Passives, and 37% Detractors. Net Promoter Score tracks whether T-Mobile's customers would recommend using the product based on a scale of -100 to 100.

T-Mobile Overall NPS

12
NPS
49%Promoters
14%Passives
37%Detractors
T-Mobile Overall NPS

T-Mobile NPS Trend

-100
-50
0
50
100
Aug 2021
22
Aug 202122
Sep 2021
20
Sep 202120
Oct 2021
21
Oct 202121
Nov 2021
20
Nov 202120
Dec 2021
21
Dec 202121
Jan 2022
20
Jan 202220
Feb 2022
18
Feb 202218
Mar 2022
15
Mar 202215
Apr 2022
15
Apr 202215
May 2022
13
May 202213
Jun 2022
12
Jun 202212
Jul 2022
13
Jul 202213

How Other Brands Compare

T-Mobile is ranked second for NPS among its competitors. Verizon and AT&T come in first and third, with Sprint coming in at #4. Among those competitors, it is the third most valued company behind Verizon.

Sign Up for Brand Profile PRO to get the full Comparison data of T-Mobile vs Competitors.

T-Mobile's Logo
T-Mobile
Verizon's Logo
Verizon
AT&T's Logo
AT&T
Sprint's Logo
Sprint
Global Ranking#107#108#-#-
NPS1217-10-73
Social Sentiment Calculated by analyzing social media and other online mentions-NegativeNegativeNeutral
Valuation Updated every 24 hours for public companies$158.64B$241.36B$217.30B$35.28B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

T-Mobile NPS by Gender

Female customers rated T-Mobile's NPS 12 points higher than Male customers.

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Male

-13

T-Mobile's NPS was rated -13 by Male customers on Comparably.

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40%
Promoters
7%
Passives
53%
Detractors

Female

-1

T-Mobile's NPS was rated -1 by Female customers on Comparably.

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45%
Promoters
9%
Passives
46%
Detractors

T-Mobile NPS by Ethnicity

T-Mobile's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of T-Mobile.
-100
-50
0
50
100
Caucasian
-41
Caucasian-41
Hispanic or Latino
-25
Hispanic or Latino-25
African American/Black
60
African American/Black60
Asian or Pacific Islander
43
Asian or Pacific Islander43
Native American
-34
Native American-34
Other
-50
Other-50

T-Mobile NPS by Age

T-Mobile's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of T-Mobile.
0
20
40
60
80
100
Promoters
58%
Passives
21%
Detractors
21%
18-2558%21%21%
Promoters
56%
Passives
13%
Detractors
31%
26-3056%13%31%
Promoters
48%
Passives
9%
Detractors
43%
31-3548%9%43%
Promoters
62%
Passives
4%
Detractors
34%
36-4062%4%34%
Promoters
29%
Passives
13%
Detractors
58%
41-4529%13%58%
Promoters
38%
Passives
6%
Detractors
56%
46-5038%6%56%
Promoters
39%
Passives
13%
Detractors
48%
51-5539%13%48%
Promoters
29%
Passives
0%
Detractors
71%
56-6029%0%71%
Promoters
11%
Passives
0%
Detractors
89%
61-6511%0%89%
Promoters
12%
Passives
0%
Detractors
88%
66+12%0%88%

T-Mobile NPS by Usage

T-Mobile's NPS was rated the highest by customers who have used T-Mobile's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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-100
-50
0
50
100
Less than 1 Year
-25
Less than 1 Year-25
1 to 2 Years
6
1 to 2 Years6
2 to 5 Years
15
2 to 5 Years15
5 to 10 Years
-25
5 to 10 Years-25
Over 10 Years
-3
Over 10 Years-3

T-Mobile NPS vs. Competitors

Compared to its competitors, T-Mobile's NPS is rated right above AT&T, and is preceded by Verizon.

COMPANYNPS Score
Verizon
17
T-Mobile
12
AT&T
-10
Sprint
-73

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T-Mobile NPS vs Companies in Business and Consumer Services

In the Business and Consumer Services industry, T-Mobile's NPS is rated right above Allstate, and is preceded by Verizon.

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T-Mobile's Logo
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Visa's Logo
Bloomberg's Logo
USAA's Logo
FedEx's Logo
Accenture (US) Logo
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Allstate's Logo

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T-Mobile Customer Reviews

Out of the 52 T-Mobile customer reviews 19 were positive and 33 were constructive. T-Mobile customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

What can this brand most improve?
Everything, from their spotty service and incoherent and unprofessional off short "customer service" to their fraudulent billing practices.
Review from Seattle, WA / Female / African American/Black / 61-65
What can this brand most improve?
Customer Service!!!!!!!!!!!! It's absolutely horrible.
Review from Seattle, WA / Male / Caucasian / 46-50Posted 24 days ago
What can this brand most improve?
Not to represent a horrible Cooperstown as tmobile
Review from Seattle, WA / Female / Caucasian / 46-50Posted a month ago
What do you value most about this brand?
Great service with plenty of perks and reasonable prices.
Review from Seattle, WA / Male / Hispanic or Latino / 26-30
What can this brand most improve?
Hire people that speak better English
Review from Seattle, WA / Male / Native American / 66+

T-Mobile Customer Loyalty

83%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

83% of T-Mobile users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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83
83%
17
17%
T-Mobile Customer Loyalty

T-Mobile Customer Loyalty Score by Gender

Female customers rated T-Mobile's Customer Loyalty score 3% higher than Male customers.

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Male
85%
Yes
Female
88%
Yes

T-Mobile Customer Loyalty Score by Ethnicity

T-Mobile's Customer Loyalty score was rated the highest by Native American customers, and the lowest by Caucasian customers.

% who answered "Yes"

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81
out of 100
Caucasian
89
out of 100
Hispanic or Latino
96
out of 100
African American/Black
94
out of 100
Asian or Pacific Islander
100
out of 100
Native American
87
out of 100
Other

T-Mobile Customer Loyalty Score by Age

T-Mobile's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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0
20%
40%
60%
80%
100%
18-25
97%
18-2597%
26-30
83%
26-3083%
31-35
80%
31-3580%
36-40
91%
36-4091%
41-45
85%
41-4585%
46-50
89%
46-5089%
51-55
84%
51-5584%
56-60
81%
56-6081%
61-65
80%
61-6580%
66+
70%
66+70%

T-Mobile Customer Loyalty Score by Usage

T-Mobile's Customer Loyalty score was rated the highest by customers who have used T-Mobile's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
70%
1 to 2 Years
81%
2 to 5 Years
89%
5 to 10 Years
91%
Over 10 Years
92%

T-Mobile Customer Loyalty Score by Industry

T-Mobile's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Real Estate industry customers.

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Tech
88%
Accounting
82%
Aerospace and Aviation
100%
Fashion and Beauty
74%
Architecture and Planning
100%
Arts and Entertainment
100%
Automotive and Transportation
64%
Banking and Financial Services
100%
Business and Consumer Services
85%
Construction
85%
Consulting
78%
Consumer Services
100%
Education
100%
Government and Public Policy
61%
Healthcare, Hospitals and Medicine
89%
Hospitality
100%
Insurance
70%
Marketing, Advertising and Research
78%
Real Estate
55%
Retail
94%
Telecommunications
100%
Transportation
100%

T-Mobile Customer Loyalty vs. Competitors

Compared to its competitors, T-Mobile's Customer Loyalty score is rated right above Sprint, and is preceded by Verizon.

COMPANYCustomer Loyalty Score
Verizon83%
T-Mobile83%
Sprint83%
AT&T78%

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Customer Loyalty for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, T-Mobile's Customer Loyalty score is rated right above Verizon, and is preceded by Visa.

COMPANYCustomer Loyalty Score
USAA92%
Visa88%
T-Mobile83%
Verizon83%
Bloomberg78%
FedEx74%
Allstate74%
Accenture (US)71%

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T-Mobile Product Quality

3.4/5

T-Mobile has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.

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T-Mobile Product Information

T-Mobile’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated T-Mobile's product the highest. Reviewers from the Fashion and Beauty industry rated T-Mobile the lowest at 3.2.

Website
https://t-mobile.com
Company Size
10,000+ Employees

Industry

Telecommunications

Quick Insights into T-Mobile Product Quality

T-Mobile's Product Quality score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers from the Consulting industry.

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Ranked T-Mobile Product Quality the Highest

Banking and Financial Services
5
18-25
4.3
African American/Black
4.3

Ranked T-Mobile Product Quality the Lowest

Other
2
61-65
1.5
Consulting
1.5

T-Mobile Product Quality Score by Gender

T-Mobile's Product Quality score was rated 3 by both Female and Male customers on Comparably.

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Male

3/5

Female

3/5

T-Mobile Product Quality Score by Ethnicity

T-Mobile's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.

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0
1
2
3
4
5
Caucasian
2.1
Caucasian2.1
Hispanic or Latino
3
Hispanic or Latino3
African American/Black
4.3
African American/Black4.3
Asian or Pacific Islander
4.3
Asian or Pacific Islander4.3
Native American
2.3
Native American2.3
Other
2
Other2

T-Mobile Product Quality Score by Age

T-Mobile's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

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0
1
2
3
4
5
18-25
4.3
18-254.3
26-30
3.6
26-303.6
31-35
3.6
31-353.6
36-40
3.6
36-403.6
41-45
2.4
41-452.4
46-50
2.6
46-502.6
51-55
3
51-553
56-60
2.2
56-602.2
61-65
1.5
61-651.5
66+
1.6
66+1.6

T-Mobile Product Quality Score by Usage

T-Mobile's Product Quality score was rated the highest by customers who have used T-Mobile's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year
2.7
1 to 2 Years
3.4
2 to 5 Years
3.6
5 to 10 Years
2.6
Over 10 Years
3

T-Mobile Product Quality Score by Industry

T-Mobile's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Consulting industry customers.

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Tech
3.8
Accounting
3.4
Aerospace and Aviation
3.5
Fashion and Beauty
3.2
Architecture and Planning
4.7
Arts and Entertainment
3
Automotive and Transportation
2.7
Banking and Financial Services
5
Business and Consumer Services
2.9
Construction
2.3
Consulting
1.5
Consumer Services
2.5
Education
2.9
Government and Public Policy
1.7
Healthcare, Hospitals and Medicine
2.6
Hospitality
3.1
Insurance
3.1
Marketing, Advertising and Research
2.7
Real Estate
2.1
Retail
4.1
Telecommunications
3.5
Transportation
1.8

T-Mobile Product Quality vs. Competitors

Compared to its competitors, T-Mobile's Product Quality score is rated right above AT&T, and is preceded by Verizon.

COMPANYProduct Quality Score
Verizon3.7/5
T-Mobile3.4/5
AT&T3/5
Sprint1.7/5

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Product Quality for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, T-Mobile's Product Quality score is rated right above Allstate, and is preceded by Verizon.

COMPANYProduct Quality Score
Visa4.2/5
Bloomberg4.1/5
FedEx3.8/5
USAA3.8/5
Accenture (US)3.7/5
Verizon3.7/5
T-Mobile3.4/5
Allstate3.1/5

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T-Mobile Pricing

T-Mobile ROI & Value For Money

3.3/5

T-Mobile has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.

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T-Mobile Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Consulting industry think that they had the lowest ROI from T-Mobile.

Quick Insights into T-Mobile ROI

T-Mobile's ROI score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers from the Transportation industry.

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Ranked T-Mobile ROI the Highest

Banking and Financial Services
4.8
18-25
4.2
Asian or Pacific Islander
4.2

Ranked T-Mobile ROI the Lowest

Other
2
61-65
1.5
Transportation
1.5

T-Mobile ROI Score by Gender

Female customers rated T-Mobile's ROI score 0.1 stars higher than Male customers.

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Male

2.9/5

Female

3/5

T-Mobile ROI Score by Ethnicity

T-Mobile's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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0
1
2
3
4
5
Caucasian
2.1
Caucasian2.1
Hispanic or Latino
3.1
Hispanic or Latino3.1
African American/Black
3.8
African American/Black3.8
Asian or Pacific Islander
4.2
Asian or Pacific Islander4.2
Native American
3.1
Native American3.1
Other
2
Other2

T-Mobile ROI Score by Age

T-Mobile's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

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0
1
2
3
4
5
18-25
4.2
18-254.2
26-30
3.7
26-303.7
31-35
3.2
31-353.2
36-40
3.4
36-403.4
41-45
2.6
41-452.6
46-50
2.7
46-502.7
51-55
2.8
51-552.8
56-60
2.2
56-602.2
61-65
1.5
61-651.5
66+
1.7
66+1.7

T-Mobile ROI Score by Usage

T-Mobile's ROI score was rated the highest by customers who have used T-Mobile's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year
2.7
1 to 2 Years
3.4
2 to 5 Years
3.1
5 to 10 Years
2.6
Over 10 Years
3.2

T-Mobile ROI Score by Industry

T-Mobile's ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Transportation industry customers.

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Tech
3.8
Accounting
3.4
Aerospace and Aviation
3.5
Fashion and Beauty
2.7
Architecture and Planning
4
Arts and Entertainment
2.7
Automotive and Transportation
2.6
Banking and Financial Services
4.8
Business and Consumer Services
2.5
Construction
1.9
Consulting
1.5
Consumer Services
2.4
Education
2.8
Government and Public Policy
1.9
Healthcare, Hospitals and Medicine
2.6
Hospitality
2.8
Insurance
3.3
Marketing, Advertising and Research
3.7
Real Estate
2.5
Retail
3.9
Telecommunications
3.5
Transportation
1.5

T-Mobile Pricing vs. Competitors

Compared to its competitors, T-Mobile's ROI score is rated right above AT&T, and is preceded by Verizon.

COMPANYPricing Score
Verizon3.6/5
T-Mobile3.3/5
AT&T2.9/5
Sprint1.6/5

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ROI for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, T-Mobile's ROI score is rated right above Allstate, and is preceded by Accenture (US).

COMPANYPricing Score
Visa4.1/5
Bloomberg3.9/5
USAA3.6/5
FedEx3.6/5
Verizon3.6/5
Accenture (US)3.5/5
T-Mobile3.3/5
Allstate3/5

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T-Mobile Customer Satisfaction (CSAT)

T-Mobile Customer Satisfaction (CSAT) Score

59 / 100

T-Mobile has an overall Customer Satisfaction score of 59 rated by its users and customers.

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Very Satisfied40%
Satisfied19%
Neither Satisfied nor Dissatisfied5%
Dissatisfied5%
Very Dissatisfied31%
Very Satisfied
40%
Satisfied
19%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
5%
Very Dissatisfied
31%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into T-Mobile Customer Satisfaction

T-Mobile's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers from the Consulting industry.

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Ranked T-Mobile Customer Satisfaction the Highest

18-25
88%
Retail
86%
African American/Black
82%

Ranked T-Mobile Customer Satisfaction the Lowest

Other
20%
66+
12%
Consulting
0%

T-Mobile Customer Satisfaction Score by Gender

Male customers rated T-Mobile's Customer Satisfaction score 6 points higher than Female customers.

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48 / 100
Male
Very Satisfied
35%
Satisfied
13%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
5%
Very Dissatisfied
42%
42 / 100
Female
Very Satisfied
33%
Satisfied
9%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
9%
Very Dissatisfied
45%

T-Mobile Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

T-Mobile's Customer Satisfaction (CSAT) score was rated 35% according to Caucasian users and customers.

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35 / 100
Very Satisfied27%
Satisfied8%
Neither Satisfied nor Dissatisfied4%
Dissatisfied4%
Very Dissatisfied57%
Very Satisfied
27%
Satisfied
8%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
4%
Very Dissatisfied
57%

CSAT according to Hispanic or Latino

T-Mobile's Customer Satisfaction (CSAT) score was rated 47% according to Hispanic or Latino users and customers.

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47 / 100
Very Satisfied42%
Satisfied5%
Neither Satisfied nor Dissatisfied5%
Dissatisfied11%
Very Dissatisfied37%
Very Satisfied
42%
Satisfied
5%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
11%
Very Dissatisfied
37%

CSAT according to African American/Black

T-Mobile's Customer Satisfaction (CSAT) score was rated 82% according to African American/Black users and customers.

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82 / 100
Very Satisfied59%
Satisfied23%
Neither Satisfied nor Dissatisfied0%
Dissatisfied6%
Very Dissatisfied12%
Very Satisfied
59%
Satisfied
23%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
6%
Very Dissatisfied
12%

CSAT according to Asian or Pacific Islander

T-Mobile's Customer Satisfaction (CSAT) score was rated 81% according to Asian or Pacific Islander users and customers.

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81 / 100
Very Satisfied45%
Satisfied36%
Neither Satisfied nor Dissatisfied9%
Dissatisfied0%
Very Dissatisfied10%
Very Satisfied
45%
Satisfied
36%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
0%
Very Dissatisfied
10%

CSAT according to Native American

T-Mobile's Customer Satisfaction (CSAT) score was rated 33% according to Native American users and customers.

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33 / 100
Very Satisfied33%
Satisfied0%
Neither Satisfied nor Dissatisfied0%
Dissatisfied33%
Very Dissatisfied34%
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
34%

CSAT according to Other

T-Mobile's Customer Satisfaction (CSAT) score was rated 20% according to Other users and customers.

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20 / 100
Very Satisfied16%
Satisfied4%
Neither Satisfied nor Dissatisfied4%
Dissatisfied8%
Very Dissatisfied68%
Very Satisfied
16%
Satisfied
4%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
8%
Very Dissatisfied
68%

T-Mobile Customer Satisfaction Score by Age

T-Mobile's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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0
20
40
60
80
100
18-25 CSAT Score
88%
Very Satisfied
47%
Satisfied
41%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
0%
Very Dissatisfied
6%
18-2588%
26-30 CSAT Score
17%
Very Satisfied
17%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
16%
Very Dissatisfied
67%
26-3017%
31-35 CSAT Score
46%
Very Satisfied
38%
Satisfied
8%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
38%
31-3546%
36-40 CSAT Score
69%
Very Satisfied
69%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
31%
36-4069%
41-45 CSAT Score
23%
Very Satisfied
15%
Satisfied
8%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
69%
41-4523%
46-50 CSAT Score
36%
Very Satisfied
27%
Satisfied
9%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
27%
Very Dissatisfied
37%
46-5036%
51-55 CSAT Score
57%
Very Satisfied
36%
Satisfied
21%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
36%
51-5557%
56-60 CSAT Score
33%
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
56-6033%
61-65 CSAT Score
14%
Very Satisfied
0%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
72%
61-6514%
66+ CSAT Score
12%
Very Satisfied
12%
Satisfied
0%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
12%
Very Dissatisfied
71%
66+12%

T-Mobile Customer Satisfaction Score by Usage

T-Mobile's Customer Satisfaction score was rated the highest by customers who have used T-Mobile's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
26
1 to 2 Years
43
2 to 5 Years
57
5 to 10 Years
43
Over 10 Years
53

T-Mobile Customer Satisfaction Score by Industry

T-Mobile's Customer Satisfaction score was rated the highest by Retail industry customers, and the lowest by Consulting industry customers.

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Tech
64
Accounting
66
Aerospace and Aviation
60
Arts and Entertainment
50
Business and Consumer Services
16
Construction
0
Consulting
0
Consumer Services
66
Education
40
Government and Public Policy
33
Healthcare, Hospitals and Medicine
30
Insurance
66
Retail
86
Telecommunications
67

T-Mobile Customer Satisfaction vs. Competitors

Compared to its competitors, T-Mobile's Customer Satisfaction score is rated right above AT&T, and is preceded by Verizon.

COMPANYCustomer Satisfaction (CSAT) Score
Verizon69%
T-Mobile59%
AT&T53%
Sprint14%

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Customer Satisfaction for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, T-Mobile's Customer Satisfaction score is rated right above Allstate, and is preceded by Verizon.

COMPANYCustomer Satisfaction (CSAT) Score
Visa84%
Bloomberg82%
Accenture (US)77%
FedEx74%
Verizon69%
T-Mobile59%
Allstate55%
USAA35%

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USAA's Logo

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T-Mobile Customer Service

3.3/5

T-Mobile has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.

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About T-Mobile's Customer Service

Address

12920 SE 38th Street, Bellevue, WA 98006


Website

https://t-mobile.com


Phone Number

877-453-1304

Quick Insights into T-Mobile Customer Service

T-Mobile's Customer Service score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers from the Transportation industry.

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Ranked T-Mobile Customer Service the Highest

Banking and Financial Services
5
18-25
4.3
Asian or Pacific Islander
4.2

Ranked T-Mobile Customer Service the Lowest

Other
1.9
61-65
1.5
Transportation
1.5

T-Mobile Customer Service Score by Gender

Female customers rated T-Mobile's Customer Service score 0.1 stars higher than Male customers.

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Male

2.9/5

Female

3/5

T-Mobile Customer Service Score by Ethnicity

T-Mobile's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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0
20
40
60
80
100
Caucasian
2.3
Caucasian2.3
Hispanic or Latino
2.7
Hispanic or Latino2.7
African American/Black
3.9
African American/Black3.9
Asian or Pacific Islander
4.2
Asian or Pacific Islander4.2
Native American
3.3
Native American3.3
Other
1.9
Other1.9

T-Mobile Customer Service Score by Age

T-Mobile's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

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0
20
40
60
80
100
18-25
4.3
18-254.3
26-30
3.5
26-303.5
31-35
3.3
31-353.3
36-40
3.5
36-403.5
41-45
2.4
41-452.4
46-50
2.6
46-502.6
51-55
2.9
51-552.9
56-60
2.5
56-602.5
61-65
1.5
61-651.5
66+
1.7
66+1.7

T-Mobile Customer Service Score by Usage

T-Mobile's Customer Service score was rated the highest by customers who have used T-Mobile's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year
2.9
1 to 2 Years
3.4
2 to 5 Years
3.2
5 to 10 Years
2.7
Over 10 Years
3

T-Mobile Customer Service Score by Industry

T-Mobile's Customer Service score was rated the highest by Banking and Financial Services industry customers, and the lowest by Transportation industry customers.

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Tech
3.9
Accounting
3.4
Aerospace and Aviation
3.4
Fashion and Beauty
2.3
Architecture and Planning
4.6
Arts and Entertainment
2.6
Automotive and Transportation
2.7
Banking and Financial Services
5
Business and Consumer Services
2.4
Construction
2.6
Consulting
1.5
Consumer Services
2.6
Education
2.5
Government and Public Policy
1.9
Healthcare, Hospitals and Medicine
2.6
Hospitality
3
Insurance
3.1
Marketing, Advertising and Research
3.7
Real Estate
2.9
Retail
4.2
Telecommunications
3.6
Transportation
1.5

T-Mobile Customer Service vs. Competitors

Compared to its competitors, T-Mobile's Customer Service score is rated right above AT&T, and is preceded by Verizon.

COMPANYCustomer Service Score
Verizon3.6/5
T-Mobile3.3/5
AT&T2.9/5
Sprint1.5/5

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Customer Service for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, T-Mobile's Customer Service score is rated right above Allstate, and is preceded by Verizon.

COMPANYCustomer Service Score
Visa4.1/5
Bloomberg4/5
Accenture (US)3.8/5
USAA3.7/5
FedEx3.7/5
Verizon3.6/5
T-Mobile3.3/5
Allstate3.1/5

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Bloomberg's Logo
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USAA's Logo
FedEx's Logo
Verizon's Logo
Allstate's Logo

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T-Mobile as an Employer

4.7/5

T-Mobile has a 4.7/5 stars for its overall company culture rated by their employees

  T-Mobile CEO
top
5%
CEO of T-Mobile

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

T-Mobile scored a 12 for Net Promoter Score and a 39 for Employee Net Promoter Score. NPS gauges how likely a customer of T-Mobile would recommend the brand to a friend. ENPS measures how likely T-Mobile employees would recommend working at T-Mobile to a friend.

Net Promoter Score

12
NPS Score
49%Promoters
14%Passive
37%Detractors

Employee Net Promoter Score

39
eNPS Score
62%Promoters
15%Passive
23%Detractors

Global Ranking Snapshot

T-Mobile is ranked #107 in the Global Top 100 Brands. It ranks just behind IBM and just ahead of Verizon.

RANKCOMPANYCEOINDUSTRY
105
PepsiCo  PepsiCo CEO
Ramon Laguarta
Food and Beverages
106
IBM  IBM CEO
Arvind Krishna
Tech
107
T-Mobile  T-Mobile CEO
Mike Sievert
Business and Consumer Services
108
Verizon  Verizon CEO
Hans Vestberg
Business and Consumer Services
109
PayPal  PayPal CEO
Daniel Schulman
Tech
110
Intel Corporation  Intel Corporation CEO
Patrick P. Gelsinger
Tech
111
Mattel, Inc.  Mattel, Inc. CEO
Ynon Kreiz
Consumer Goods

Business and Consumer Services Ranking Snapshot

T-Mobile is ranked #4 in the Business and Consumer Services Industry. It ranks just behind FedEx and just ahead of Verizon.

RANKCOMPANYLocation
2
USAA
San Antonio, TX
3
FedEx
Memphis, TN
4
T-Mobile
Bellevue, WA
5
Verizon
Basking Ridge, NJ
6
Allstate
Northbrook, IL
7
Accenture (US)
Chicago, IL
8
Bloomberg
New York City, NY