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NPS
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T-Mobile is ranked #34 in Top Brands for MillennialsAwards & Recognition
T-Mobile is ranked #34 in Top Brands for Millennials
Awards & Recognition
About T-Mobile's Brand
We’re changing the wireless industry for good. That’s why we are the Un-carrier. And #WeWontStop. T-Mobile’s brand is ranked #107 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of T-Mobile. When compared to other organizations within the Business and Consumer Services industry, T-Mobile is ranked #4. Among its major competitors, T-Mobile is ranked in 2nd place for NPS while Verizon is 1st, and AT&T is 3rd.Their current market cap is $158.64B
Brand at a Glance
82%
Customer Loyalty
3.1/5
Product Quality
3/5
Pricing
3/5
Customer Service
T-Mobile Ranking
- #34 in Top Brands for Millennials
- #4 in Business and Consumer Services
- #2 / 4 of its competitors
T-Mobile NPS
T-Mobile's Net Promoter Score (NPS) is a -4 with 42% Promoters, 12% Passives, and 46% Detractors. Net Promoter Score tracks whether T-Mobile's customers would recommend using the product based on a scale of -100 to 100.
T-Mobile Overall NPS
| 42% | Promoters |
|---|---|
| 12% | Passives |
| 46% | Detractors |
T-Mobile NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2025 -4 | Jan 2025 | -4 |
Feb 2025 -4 | Feb 2025 | -4 |
Mar 2025 -4 | Mar 2025 | -4 |
Apr 2025 -4 | Apr 2025 | -4 |
May 2025 -4 | May 2025 | -4 |
Jun 2025 -4 | Jun 2025 | -4 |
Jul 2025 -4 | Jul 2025 | -4 |
Aug 2025 -4 | Aug 2025 | -4 |
Sep 2025 -4 | Sep 2025 | -4 |
Oct 2025 -4 | Oct 2025 | -4 |
Dec 2025 -4 | Dec 2025 | -4 |
Jan 2026 -4 | Jan 2026 | -4 |
How Other Brands Compare
T-Mobile is ranked second for NPS among its competitors. Verizon and AT&T come in first and third, with Sprint coming in at #4. Among those competitors, it is the third most valued company behind Verizon.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
T-Mobile NPS by Gender
T-Mobile's NPS was rated -28 by both Female and Male customers on Comparably.
Male
-28
T-Mobile's NPS was rated -28 by Male customers on Comparably.
33%
Promoters
6%
Passives
61%
Detractors
Female
-28
T-Mobile's NPS was rated -28 by Female customers on Comparably.
33%
Promoters
6%
Passives
61%
Detractors
T-Mobile NPS by Ethnicity
T-Mobile's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -50 | Caucasian | -50 |
Hispanic or Latino -19 | Hispanic or Latino | -19 |
African American/Black 7 | African American/Black | 7 |
Asian or Pacific Islander 26 | Asian or Pacific Islander | 26 |
Native American -14 | Native American | -14 |
Other -58 | Other | -58 |
T-Mobile NPS by Age
T-Mobile's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
T-Mobile NPS by Usage
T-Mobile's NPS was rated the highest by customers who have used T-Mobile's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
1 to 2 Years -13 | 1 to 2 Years | -13 |
2 to 5 Years -27 | 2 to 5 Years | -27 |
5 to 10 Years -26 | 5 to 10 Years | -26 |
Over 10 Years -29 | Over 10 Years | -29 |
T-Mobile Customer Reviews
Out of the 114 T-Mobile customer reviews 42 were positive and 72 were constructive. T-Mobile customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
T-Mobile Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of T-Mobile users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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T-Mobile Customer Loyalty Score by Gender
Female customers rated T-Mobile's Customer Loyalty score 2% higher than Male customers.
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Male
84%
Yes
Female
86%
Yes
T-Mobile Customer Loyalty Score by Ethnicity
T-Mobile's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Native American customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of T-Mobile.
83
out of 100
Caucasian
86
out of 100
Hispanic or Latino
90
out of 100
African American/Black
89
out of 100
Asian or Pacific Islander
61
out of 100
Native American
87
out of 100
Other
T-Mobile Customer Loyalty Score by Age
T-Mobile's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of T-Mobile.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 96% | 18-25 | 96% |
26-30 80% | 26-30 | 80% |
31-35 81% | 31-35 | 81% |
36-40 88% | 36-40 | 88% |
41-45 85% | 41-45 | 85% |
46-50 86% | 46-50 | 86% |
51-55 79% | 51-55 | 79% |
56-60 88% | 56-60 | 88% |
61-65 89% | 61-65 | 89% |
66+ 71% | 66+ | 71% |
T-Mobile Customer Loyalty Score by Usage
T-Mobile's Customer Loyalty score was rated the highest by customers who have used T-Mobile's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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T-Mobile Customer Loyalty Score by Industry
T-Mobile's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Legal industry customers.
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T-Mobile Customer Loyalty vs. Competitors
Compared to its competitors, T-Mobile's Customer Loyalty score is rated right above Verizon, and is preceded by Sprint.
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Customer Loyalty for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, T-Mobile's Customer Loyalty score is rated right above Verizon, and is preceded by Visa.
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T-Mobile Product Quality
3.1/5
T-Mobile has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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T-Mobile Product Information
T-Mobile’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Non-Profit industry rated T-Mobile's product the highest. Reviewers from the Fashion and Beauty industry rated T-Mobile the lowest at 3.2.
- Website
- https://t-mobile.com
- Company Size
- 10,000+ Employees
Industry
Telecommunications
Quick Insights into T-Mobile Product Quality
T-Mobile's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers from the Military and Defense industry.
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Ranked T-Mobile Product Quality the Highest
Ranked T-Mobile Product Quality the Lowest
T-Mobile Product Quality Score by Gender
T-Mobile's Product Quality score was rated 2.6 by both Female and Male customers on Comparably.
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Male
2.6/5
Female
2.6/5
T-Mobile Product Quality Score by Ethnicity
T-Mobile's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of T-Mobile.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Hispanic or Latino 3 | Hispanic or Latino | 3 |
African American/Black 3.4 | African American/Black | 3.4 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Native American 2.3 | Native American | 2.3 |
Other 2.1 | Other | 2.1 |
T-Mobile Product Quality Score by Age
T-Mobile's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of T-Mobile.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
26-30 3.7 | 26-30 | 3.7 |
31-35 3 | 31-35 | 3 |
36-40 3.1 | 36-40 | 3.1 |
41-45 2.3 | 41-45 | 2.3 |
46-50 2.5 | 46-50 | 2.5 |
51-55 2.4 | 51-55 | 2.4 |
56-60 1.9 | 56-60 | 1.9 |
61-65 2.3 | 61-65 | 2.3 |
66+ 1.8 | 66+ | 1.8 |
T-Mobile Product Quality Score by Usage
T-Mobile's Product Quality score was rated the highest by customers who have used T-Mobile's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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T-Mobile Product Quality Score by Industry
T-Mobile's Product Quality score was rated the highest by Non-Profit industry customers, and the lowest by Military and Defense industry customers.
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T-Mobile Product Quality vs. Competitors
Compared to its competitors, T-Mobile's Product Quality score is rated right above AT&T, and is preceded by Verizon.
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Product Quality for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, T-Mobile's Product Quality score is rated right above Allstate, and is preceded by Verizon.
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T-Mobile Pricing
T-Mobile ROI & Value For Money
3/5
T-Mobile has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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T-Mobile Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Individual and Family Services industry. The users from the Transportation industry think that they had the lowest ROI from T-Mobile.
Quick Insights into T-Mobile ROI
T-Mobile's ROI score was rated highest by customers from the Individual and Family Services industry, and rated lowest by customers from the Transportation industry.
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Ranked T-Mobile ROI the Highest
Ranked T-Mobile ROI the Lowest
T-Mobile ROI Score by Gender
T-Mobile's ROI score was rated 2.6 by both Female and Male customers on Comparably.
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Male
2.6/5
Female
2.6/5
T-Mobile ROI Score by Ethnicity
T-Mobile's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of T-Mobile.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Hispanic or Latino 3.1 | Hispanic or Latino | 3.1 |
African American/Black 2.9 | African American/Black | 2.9 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Native American 2.7 | Native American | 2.7 |
Other 2 | Other | 2 |
T-Mobile ROI Score by Age
T-Mobile's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of T-Mobile.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 3.6 | 26-30 | 3.6 |
31-35 2.7 | 31-35 | 2.7 |
36-40 3.1 | 36-40 | 3.1 |
41-45 2.4 | 41-45 | 2.4 |
46-50 2.4 | 46-50 | 2.4 |
51-55 2.2 | 51-55 | 2.2 |
56-60 1.8 | 56-60 | 1.8 |
61-65 2.1 | 61-65 | 2.1 |
66+ 1.8 | 66+ | 1.8 |
T-Mobile ROI Score by Usage
T-Mobile's ROI score was rated the highest by customers who have used T-Mobile's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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T-Mobile ROI Score by Industry
T-Mobile's ROI score was rated the highest by Individual and Family Services industry customers, and the lowest by Transportation industry customers.
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T-Mobile Pricing vs. Competitors
Compared to its competitors, T-Mobile's ROI score is rated right above AT&T, and is preceded by Verizon.
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ROI for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, T-Mobile's ROI score is rated right above Allstate, and is preceded by Verizon.
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T-Mobile Customer Satisfaction (CSAT)
T-Mobile Customer Satisfaction (CSAT) Score
50 / 100
T-Mobile has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
16%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
8%
Very Dissatisfied
35%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into T-Mobile Customer Satisfaction
T-Mobile's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers from the Transportation industry.
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Ranked T-Mobile Customer Satisfaction the Highest
Ranked T-Mobile Customer Satisfaction the Lowest
T-Mobile Customer Satisfaction Score by Gender
Male customers rated T-Mobile's Customer Satisfaction score 5 points higher than Female customers.
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41 / 100
MaleVery Satisfied | 28% | |
|---|---|---|
Satisfied | 13% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 9% | |
Very Dissatisfied | 46% |
36 / 100
FemaleVery Satisfied | 28% | |
|---|---|---|
Satisfied | 8% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 10% | |
Very Dissatisfied | 49% |
T-Mobile Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
T-Mobile's Customer Satisfaction (CSAT) score was rated 31% according to Caucasian users and customers.
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31 / 100
Very Satisfied
23%
Satisfied
8%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
10%
Very Dissatisfied
56%
CSAT according to Hispanic or Latino
T-Mobile's Customer Satisfaction (CSAT) score was rated 49% according to Hispanic or Latino users and customers.
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49 / 100
Very Satisfied
39%
Satisfied
10%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
14%
Very Dissatisfied
31%
CSAT according to African American/Black
T-Mobile's Customer Satisfaction (CSAT) score was rated 59% according to African American/Black users and customers.
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59 / 100
Very Satisfied
41%
Satisfied
18%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
8%
Very Dissatisfied
29%
CSAT according to Asian or Pacific Islander
T-Mobile's Customer Satisfaction (CSAT) score was rated 73% according to Asian or Pacific Islander users and customers.
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73 / 100
Very Satisfied
49%
Satisfied
24%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
19%
CSAT according to Native American
T-Mobile's Customer Satisfaction (CSAT) score was rated 38% according to Native American users and customers.
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38 / 100
Very Satisfied
23%
Satisfied
15%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
15%
Very Dissatisfied
47%
CSAT according to Other
T-Mobile's Customer Satisfaction (CSAT) score was rated 24% according to Other users and customers.
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24 / 100
Very Satisfied
16%
Satisfied
8%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
10%
Very Dissatisfied
59%
T-Mobile Customer Satisfaction Score by Age
T-Mobile's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of T-Mobile.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 74% | |||||||||||||||
| 26-30 | 58% | |||||||||||||||
| 31-35 | 40% | |||||||||||||||
| 36-40 | 52% | |||||||||||||||
| 41-45 | 28% | |||||||||||||||
| 46-50 | 35% | |||||||||||||||
| 51-55 | 34% | |||||||||||||||
| 56-60 | 27% | |||||||||||||||
| 61-65 | 32% | |||||||||||||||
| 66+ | 16% |
T-Mobile Customer Satisfaction Score by Usage
T-Mobile's Customer Satisfaction score was rated the highest by customers who have used T-Mobile's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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T-Mobile Customer Satisfaction Score by Industry
T-Mobile's Customer Satisfaction score was rated the highest by Beverage, Wine and Spirits industry customers, and the lowest by Transportation industry customers.
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"groupId": 506,
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"groupId": 510,
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"groupId": 511,
"score": 7,
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{
"label": "Consumer Services",
"groupId": 514,
"score": 45,
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"scoreClassName": "",
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{
"label": "Education",
"groupId": 515,
"score": 60,
"stars": 0,
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"scoreClassName": "",
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{
"label": "Government and Public Policy",
"groupId": 521,
"score": 16,
"stars": 0,
"csatScore": 16,
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"scoreClassName": "",
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{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 17,
"stars": 0,
"csatScore": 17,
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"scoreClassName": "",
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{
"label": "Hospitality",
"groupId": 523,
"score": 33,
"stars": 0,
"csatScore": 33,
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"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Individual and Family Services",
"groupId": 525,
"score": 33,
"stars": 0,
"csatScore": 33,
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"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Insurance",
"groupId": 526,
"score": 49,
"stars": 0,
"csatScore": 49,
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"scoreClassName": "",
"scoreLabel": 49
},
{
"label": "Legal",
"groupId": 529,
"score": 20,
"stars": 0,
"csatScore": 20,
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"scoreClassName": "",
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{
"label": "Logistics and Supply Chain",
"groupId": 531,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "T-Mobile's Customer Satisfaction score is rated by Logistics and Supply Chain customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Manufacturing and Machinery",
"groupId": 533,
"score": 40,
"stars": 0,
"csatScore": 40,
"text": "T-Mobile's Customer Satisfaction score is rated by Manufacturing and Machinery customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 40
},
{
"label": "Marketing, Advertising and Research",
"groupId": 535,
"score": 22,
"stars": 0,
"csatScore": 22,
"text": "T-Mobile's Customer Satisfaction score is rated by Marketing, Advertising and Research customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 22
},
{
"label": "Military and Defense",
"groupId": 538,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "T-Mobile's Customer Satisfaction score is rated by Military and Defense customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Energy and Manufacturing",
"groupId": 541,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "T-Mobile's Customer Satisfaction score is rated by Energy and Manufacturing customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Real Estate",
"groupId": 554,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "T-Mobile's Customer Satisfaction score is rated by Real Estate customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Restaurants",
"groupId": 558,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "T-Mobile's Customer Satisfaction score is rated by Restaurants customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Retail",
"groupId": 559,
"score": 66,
"stars": 0,
"csatScore": 66,
"text": "T-Mobile's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 66
},
{
"label": "Telecommunications",
"groupId": 564,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "T-Mobile's Customer Satisfaction score is rated by Telecommunications customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Transportation",
"groupId": 567,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "T-Mobile's Customer Satisfaction score is rated by Transportation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
}
]
}T-Mobile Customer Satisfaction vs. Competitors
Compared to its competitors, T-Mobile's Customer Satisfaction score is rated right above AT&T, and is preceded by Verizon.
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Customer Satisfaction for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, T-Mobile's Customer Satisfaction score is rated right above Allstate, and is preceded by Verizon.
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T-Mobile Customer Service
3/5
T-Mobile has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About T-Mobile's Customer Service
Address
12920 SE 38th Street, Bellevue, WA 98006
Website
https://t-mobile.com
Phone Number
877-453-1304
T-Mobile's Social Links
Quick Insights into T-Mobile Customer Service
T-Mobile's Customer Service score was rated highest by customers from the Individual and Family Services industry, and rated lowest by customers from the Military and Defense industry.
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Ranked T-Mobile Customer Service the Highest
Ranked T-Mobile Customer Service the Lowest
T-Mobile Customer Service Score by Gender
Female customers rated T-Mobile's Customer Service score 0.1 stars higher than Male customers.
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Male
2.5/5
Female
2.6/5
T-Mobile Customer Service Score by Ethnicity
T-Mobile's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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0
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40
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Hispanic or Latino 2.9 | Hispanic or Latino | 2.9 |
African American/Black 3 | African American/Black | 3 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Native American 2.7 | Native American | 2.7 |
Other 1.8 | Other | 1.8 |
T-Mobile Customer Service Score by Age
T-Mobile's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
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0
20
40
60
80
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
26-30 3.5 | 26-30 | 3.5 |
31-35 2.8 | 31-35 | 2.8 |
36-40 3.1 | 36-40 | 3.1 |
41-45 2.3 | 41-45 | 2.3 |
46-50 2.4 | 46-50 | 2.4 |
51-55 2.2 | 51-55 | 2.2 |
56-60 2 | 56-60 | 2 |
61-65 2.1 | 61-65 | 2.1 |
66+ 1.7 | 66+ | 1.7 |
T-Mobile Customer Service Score by Usage
T-Mobile's Customer Service score was rated the highest by customers who have used T-Mobile's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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T-Mobile Customer Service Score by Industry
T-Mobile's Customer Service score was rated the highest by Individual and Family Services industry customers, and the lowest by Military and Defense industry customers.
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T-Mobile Customer Service vs. Competitors
Compared to its competitors, T-Mobile's Customer Service score is rated right above AT&T, and is preceded by Verizon.
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Customer Service for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, T-Mobile's Customer Service score is rated right above Allstate, and is preceded by Verizon.
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T-Mobile as an Employer
4.4/5
T-Mobile has a 4.4/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
T-Mobile scored a -4 for Net Promoter Score and a 22 for Employee Net Promoter Score. NPS gauges how likely a customer of T-Mobile would recommend the brand to a friend. ENPS measures how likely T-Mobile employees would recommend working at T-Mobile to a friend.
Net Promoter Score
-4
NPS Score
| 42% | Promoters |
|---|---|
| 12% | Passive |
| 46% | Detractors |
Employee Net Promoter Score
22
eNPS Score
| 53% | Promoters |
|---|---|
| 16% | Passive |
| 31% | Detractors |
Global Ranking Snapshot
T-Mobile is ranked #107 in the Global Top 100 Brands. It ranks just behind IBM and just ahead of Verizon.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
105 |  | PepsiCo |  | Ramon Laguarta | Food and Beverages |
106 |  | IBM |  | Arvind Krishna | Tech |
107 | | T-Mobile | | Mike Sievert | Business and Consumer Services |
108 | | Verizon |  | Hans Vestberg | Business and Consumer Services |
109 |  | PayPal |  | Daniel Schulman | Tech |
110 |  | Intel Corporation |  | Patrick P. Gelsinger | Tech |
111 |  | Mattel, Inc. |  | Ynon Kreiz | Consumer Goods |
Business and Consumer Services Ranking Snapshot
T-Mobile is ranked #4 in the Business and Consumer Services Industry. It ranks just behind FedEx and just ahead of Verizon.
