17
NPS
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Accenture (US)
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Accenture (US) is ranked #7 in Business and Consumer Services Brands
Accenture (US) is ranked #7 in Business and Consumer Services Brands
About Accenture (US) Brand
Accenture is a global management consulting, technology services, and outsourcing company. Accenture (US)’s brand is ranked #124 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Accenture (US). When compared to other organizations within the Business and Consumer Services industry, Accenture (US) is ranked #7. Among its major competitors, Accenture (US) is ranked in 8th place for NPS while Deloitte (US) is 1st, and SAP is 2nd.Their current market cap is $168.12B
Brand at a Glance
70%
Customer Loyalty
3.7/5
Product Quality
3.5/5
Pricing
3.8/5
Customer Service
Accenture (US) CMO
Amy Fuller
Amy Fuller serves as the Chief Marketing and Communications Officer of Accenture. Amy started at Accenture in September of 2017. Amy currently resides in the Greater New York City Area.
Accenture (US) Ranking
- #7 in Business and Consumer Services
- #4 / 4 of its competitors
Accenture (US) NPS
Accenture (US)'s Net Promoter Score (NPS) is a 17 with 47% Promoters, 23% Passives, and 30% Detractors. Net Promoter Score tracks whether Accenture (US)'s customers would recommend using the product based on a scale of -100 to 100.
Accenture (US) Overall NPS
| 47% | Promoters |
|---|---|
| 23% | Passives |
| 30% | Detractors |
Accenture (US) NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 17 | Apr 2021 | 17 |
Jun 2021 19 | Jun 2021 | 19 |
Jul 2021 16 | Jul 2021 | 16 |
Aug 2021 16 | Aug 2021 | 16 |
Sep 2021 11 | Sep 2021 | 11 |
Oct 2021 14 | Oct 2021 | 14 |
Nov 2021 12 | Nov 2021 | 12 |
Dec 2021 14 | Dec 2021 | 14 |
Jan 2022 15 | Jan 2022 | 15 |
Feb 2022 16 | Feb 2022 | 16 |
Mar 2022 19 | Mar 2022 | 19 |
Apr 2022 17 | Apr 2022 | 17 |
How Other Brands Compare
Accenture (US) is ranked #4 for NPS among its competitors. Deloitte (US) and IBM come in first and second, with PwC coming in at third. Among those competitors, it is the most valued company.
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Accenture (US) |  IBM |  Deloitte (US) |  PwC | |
| Global Ranking | #124 | #106 | #154 | #184 |
| NPS | 17 | 30 | 36 | 24 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $168.12B | $119.05B | $4.87B | $129.97M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Accenture (US) NPS by Gender
Female customers rated Accenture (US)'s NPS 40 points higher than Male customers.
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Male
-15
Accenture (US)'s NPS was rated -15 by Male customers on Comparably.
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31%
Promoters
23%
Passives
46%
Detractors
Female
25
Accenture (US)'s NPS was rated 25 by Female customers on Comparably.
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50%
Promoters
25%
Passives
25%
Detractors
Accenture (US) NPS by Ethnicity
Accenture (US)'s NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
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-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 50 | Caucasian | 50 |
African American/Black 34 | African American/Black | 34 |
Asian or Pacific Islander 34 | Asian or Pacific Islander | 34 |
Other -34 | Other | -34 |
Accenture (US) NPS by Age
Accenture (US)'s NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
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Accenture (US) NPS by Usage
Accenture (US)'s NPS was rated the highest by customers who have used Accenture (US)'s products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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-100
-50
0
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100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 37 | Less than 1 Year | 37 |
1 to 2 Years 50 | 1 to 2 Years | 50 |
2 to 5 Years -11 | 2 to 5 Years | -11 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
Over 10 Years 0 | Over 10 Years | 0 |
Accenture (US) NPS vs. Competitors
Compared to its competitors, Accenture (US)'s NPS is rated right above McKinsey & Company, and is preceded by PwC.
| COMPANY | NPS Score | |
|---|---|---|
| Deloitte (US) | 36 |
 | SAP | 34 |
 | Salesforce | 34 |
| IBM | 30 |
 | KPMG | 29 |
 | Ernst & Young (EY) | 27 |
| PwC | 24 |
| Accenture (US) | 17 |
 | McKinsey & Company | 15 |
 | Cognizant Technology Solutions | 13 |
 | Infosys | 10 |
 | CIBER, INC. | 0 |
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Accenture (US) NPS vs Companies in Business and Consumer Services
In the Business and Consumer Services industry, Accenture (US)'s NPS is rated right above Verizon, and is preceded by FedEx.
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Accenture (US) Customer Reviews
Out of the 5 Accenture (US) customer reviews 4 were positive and 1 was constructive. Accenture (US) customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Accenture (US) Customer Loyalty
70%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
70% of Accenture (US) users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Accenture (US) Customer Loyalty Score by Gender
Female customers rated Accenture (US)'s Customer Loyalty score 8% higher than Male customers.
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Male
70%
Yes
Female
78%
Yes
Accenture (US) Customer Loyalty Score by Ethnicity
Accenture (US)'s Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
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100
out of 100
Caucasian
70
out of 100
African American/Black
70
out of 100
Other
Accenture (US) Customer Loyalty Score by Age
Accenture (US)'s Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 26-30.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 46% | 26-30 | 46% |
31-35 82% | 31-35 | 82% |
41-45 100% | 41-45 | 100% |
51-55 70% | 51-55 | 70% |
Accenture (US) Customer Loyalty Score by Usage
Accenture (US)'s Customer Loyalty score was rated the highest by customers who have used Accenture (US)'s products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Accenture (US) Customer Loyalty Score by Industry
Accenture (US)'s Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Utilities industry customers.
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Accenture (US) Customer Loyalty vs. Competitors
Compared to its competitors, Accenture (US)'s Customer Loyalty score is rated right above McKinsey & Company, and is preceded by KPMG.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Cognizant Technology Solutions | 82% |
| Infosys | 81% |
| SAP | 80% |
| IBM | 79% |
| Deloitte (US) | 78% |
| Ernst & Young (EY) | 78% |
| KPMG | 75% |
| Accenture (US) | 70% |
| McKinsey & Company | 70% |
| Salesforce | 68% |
| PwC | 68% |
| CIBER, INC. | 10% |
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Customer Loyalty for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Accenture (US)'s Customer Loyalty score is rated right below FedEx.
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Accenture (US) Product Quality
3.7/5
Accenture (US) has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Accenture (US) Product Information
Accenture (US)’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Accenture (US)'s product the highest. Reviewers from the Utilities industry rated Accenture (US) the lowest at 2.6.
- Website
- http://www.accenture.com
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
SaaS
Quick Insights into Accenture (US) Product Quality
Accenture (US)'s Product Quality score was rated highest by customers ages 31-35, and rated lowest by Other customers.
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Ranked Accenture (US) Product Quality the Highest
Ranked Accenture (US) Product Quality the Lowest
Accenture (US) Product Quality Score by Gender
Female customers rated Accenture (US)'s Product Quality score 0.3 stars higher than Male customers.
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Male
3.4/5
Female
3.7/5
Accenture (US) Product Quality Score by Ethnicity
Accenture (US)'s Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
African American/Black 3.8 | African American/Black | 3.8 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Other 2.3 | Other | 2.3 |
Accenture (US) Product Quality Score by Age
Accenture (US)'s Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
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| Summary | Age | Score |
|---|---|---|
26-30 3.1 | 26-30 | 3.1 |
31-35 4.3 | 31-35 | 4.3 |
41-45 3 | 41-45 | 3 |
51-55 3.5 | 51-55 | 3.5 |
Accenture (US) Product Quality Score by Usage
Accenture (US)'s Product Quality score was rated the highest by customers who have used Accenture (US)'s products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Accenture (US) Product Quality Score by Industry
Accenture (US)'s Product Quality score was rated the highest by Accounting industry customers, and the lowest by Utilities industry customers.
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Accenture (US) Product Quality vs. Competitors
Compared to its competitors, Accenture (US)'s Product Quality score is rated right above Cognizant Technology Solutions, and is preceded by PwC.
| COMPANY | Product Quality Score | |
|---|---|---|
| Salesforce | 4.2/5 |
| SAP | 4.1/5 |
| Deloitte (US) | 4/5 |
| IBM | 4/5 |
| Ernst & Young (EY) | 4/5 |
| KPMG | 4/5 |
| McKinsey & Company | 4/5 |
| CIBER, INC. | 4/5 |
| PwC | 3.8/5 |
| Accenture (US) | 3.7/5 |
| Cognizant Technology Solutions | 3.6/5 |
| Infosys | 3.6/5 |
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Product Quality for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Accenture (US)'s Product Quality score is rated right above Verizon, and is preceded by USAA.
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Accenture (US) Pricing
Accenture (US) ROI & Value For Money
3.5/5
Accenture (US) has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Accenture (US) Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Utilities industry think that they had the lowest ROI from Accenture (US).
Quick Insights into Accenture (US) ROI
Accenture (US)'s ROI score was rated highest by customers ages 31-35, and rated lowest by customers from the Utilities industry.
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Ranked Accenture (US) ROI the Highest
Ranked Accenture (US) ROI the Lowest
Accenture (US) ROI Score by Gender
Female customers rated Accenture (US)'s ROI score 1 stars higher than Male customers.
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Male
2.9/5
Female
3.9/5
Accenture (US) ROI Score by Ethnicity
Accenture (US)'s ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
African American/Black 3.8 | African American/Black | 3.8 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 2 | Other | 2 |
Accenture (US) ROI Score by Age
Accenture (US)'s ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
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| Summary | Age | Score |
|---|---|---|
26-30 3.1 | 26-30 | 3.1 |
31-35 4.5 | 31-35 | 4.5 |
41-45 3.4 | 41-45 | 3.4 |
51-55 3 | 51-55 | 3 |
Accenture (US) ROI Score by Usage
Accenture (US)'s ROI score was rated the highest by customers who have used Accenture (US)'s products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Accenture (US) ROI Score by Industry
Accenture (US)'s ROI score was rated the highest by Accounting industry customers, and the lowest by Utilities industry customers.
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Accenture (US) Pricing vs. Competitors
Compared to its competitors, Accenture (US)'s ROI score is rated right below Infosys.
| COMPANY | Pricing Score | |
|---|---|---|
| CIBER, INC. | 4.5/5 |
| Salesforce | 4.1/5 |
| IBM | 4/5 |
| Deloitte (US) | 4/5 |
| SAP | 3.9/5 |
| KPMG | 3.9/5 |
| Ernst & Young (EY) | 3.8/5 |
| PwC | 3.8/5 |
| McKinsey & Company | 3.7/5 |
| Cognizant Technology Solutions | 3.6/5 |
| Infosys | 3.5/5 |
| Accenture (US) | 3.5/5 |
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ROI for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Accenture (US)'s ROI score is rated right above T-Mobile, and is preceded by Verizon.
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Accenture (US) Customer Service
3.8/5
Accenture (US) has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Accenture (US)'s Customer Service
Address
Chicago, IL
Website
http://www.accenture.com
Phone Number
(877) 889-9009
Accenture (US)'s Social Links
Quick Insights into Accenture (US) Customer Service
Accenture (US)'s Customer Service score was rated highest by customers ages 31-35, and rated lowest by Other customers.
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Ranked Accenture (US) Customer Service the Highest
Ranked Accenture (US) Customer Service the Lowest
Accenture (US) Customer Service Score by Gender
Female customers rated Accenture (US)'s Customer Service score 0.6 stars higher than Male customers.
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Male
3.4/5
Female
4/5
Accenture (US) Customer Service Score by Ethnicity
Accenture (US)'s Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
African American/Black 4 | African American/Black | 4 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 2 | Other | 2 |
Accenture (US) Customer Service Score by Age
Accenture (US)'s Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
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| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3.3 | 26-30 | 3.3 |
31-35 4.6 | 31-35 | 4.6 |
41-45 3.5 | 41-45 | 3.5 |
51-55 3.1 | 51-55 | 3.1 |
Accenture (US) Customer Service Score by Usage
Accenture (US)'s Customer Service score was rated the highest by customers who have used Accenture (US)'s products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Accenture (US) Customer Service Score by Industry
Accenture (US)'s Customer Service score was rated the highest by Accounting industry customers, and the lowest by Utilities industry customers.
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Accenture (US) Customer Service vs. Competitors
Compared to its competitors, Accenture (US)'s Customer Service score is rated right above Infosys, and is preceded by McKinsey & Company.
| COMPANY | Customer Service Score | |
|---|---|---|
| CIBER, INC. | 4.5/5 |
| Salesforce | 4.2/5 |
| IBM | 4.1/5 |
| Deloitte (US) | 4.1/5 |
| KPMG | 4.1/5 |
| Ernst & Young (EY) | 4/5 |
| SAP | 4/5 |
| PwC | 3.9/5 |
| McKinsey & Company | 3.8/5 |
| Accenture (US) | 3.8/5 |
| Infosys | 3.7/5 |
| Cognizant Technology Solutions | 3.6/5 |
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Customer Service for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Accenture (US)'s Customer Service score is rated right above USAA, and is preceded by Bloomberg.
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Accenture (US) as an Employer
4.3/5
Accenture (US) has a 4.3/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Accenture (US) scored a 17 for Net Promoter Score and a 16 for Employee Net Promoter Score. NPS gauges how likely a customer of Accenture (US) would recommend the brand to a friend. ENPS measures how likely Accenture (US) employees would recommend working at Accenture (US) to a friend.
Net Promoter Score
17
NPS Score
| 47% | Promoters |
|---|---|
| 23% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
16
eNPS Score
| 44% | Promoters |
|---|---|
| 28% | Passive |
| 28% | Detractors |
Global Ranking Snapshot
Accenture (US) is ranked #124 in the Global Top 100 Brands. It ranks just behind Stanley Black & Decker and just ahead of Snap Inc..
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
122 | | Allstate |  | Thomas Wilson | Business and Consumer Services |
123 |  | Stanley Black & Decker |  | Jim Loree | Consumer Goods |
124 | | Accenture (US) | | Julie Sweet | Business and Consumer Services |
125 |  | Snap Inc. |  | Evan Spiegel | Tech |
126 |  | Warner Bros. | Media and Entertainment | ||
127 |  | Hulu |  | Bob Chapek | Media and Entertainment |
128 |  | Lowe's Home Improvement |  | Marvin Ellison | Retail |
Business and Consumer Services Ranking Snapshot
Accenture (US) is ranked #7 in the Business and Consumer Services Industry. It ranks just behind Allstate and just ahead of Bloomberg.
| RANK | COMPANY | Location | |
|---|---|---|---|
5 | | Verizon | Basking Ridge, NJ |
6 | | Allstate | Northbrook, IL |
7 | | Accenture (US) | Chicago, IL |
8 | | Bloomberg | New York City, NY |
9 |  | DocuSign | San Francisco, CA |
10 |  | Goldman Sachs | New York City, NY |
11 |  | Intuit | Mountain View, CA |
Popular Brands in the Industry
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