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Accenture (US) is
Ranked
#7
in
Business and Consumer Services Brands
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Accenture (US) is ranked #7 in Business and Consumer Services Brands

About Accenture (US) Brand

Accenture is a global management consulting, technology services, and outsourcing company. Accenture (US)’s brand is ranked #124 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Accenture (US). When compared to other organizations within the Business and Consumer Services industry, Accenture (US) is ranked #7. Among its major competitors, Accenture (US) is ranked in 8th place for NPS while Deloitte (US) is 1st, and SAP is 2nd.Their current market cap is $168.12B

Brand at a Glance

70%
Customer Loyalty
3.7/5
Product Quality
3.5/5
Pricing
3.8/5
Customer Service
Accenture (US) CMO
  Accenture (US) CMO

Amy Fuller

Amy Fuller serves as the Chief Marketing and Communications Officer of Accenture. Amy started at Accenture in September of 2017. Amy currently resides in the Greater New York City Area.

Accenture (US) Ranking

Accenture (US) NPS

Accenture (US)'s Net Promoter Score (NPS) is a 17 with 47% Promoters, 23% Passives, and 30% Detractors. Net Promoter Score tracks whether Accenture (US)'s customers would recommend using the product based on a scale of -100 to 100.

Accenture (US) Overall NPS

17
NPS
47%Promoters
23%Passives
30%Detractors
Accenture (US) Overall NPS

Accenture (US) NPS Trend

-100
-50
0
50
100
Apr 2021
17
Apr 202117
Jun 2021
19
Jun 202119
Jul 2021
16
Jul 202116
Aug 2021
16
Aug 202116
Sep 2021
11
Sep 202111
Oct 2021
14
Oct 202114
Nov 2021
12
Nov 202112
Dec 2021
14
Dec 202114
Jan 2022
15
Jan 202215
Feb 2022
16
Feb 202216
Mar 2022
19
Mar 202219
Apr 2022
17
Apr 202217

How Other Brands Compare

Accenture (US) is ranked #4 for NPS among its competitors. Deloitte (US) and IBM come in first and second, with PwC coming in at third. Among those competitors, it is the most valued company.

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Accenture (US) Logo
Accenture (US)
IBM's Logo
IBM
Deloitte (US) Logo
Deloitte (US)
PwC's Logo
PwC
Global Ranking#124#106#154#184
NPS17303624
Social Sentiment Calculated by analyzing social media and other online mentions-NeutralNeutralNeutral
Valuation Updated every 24 hours for public companies$168.12B$119.05B$4.87B$129.97M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Accenture (US) NPS by Gender

Female customers rated Accenture (US)'s NPS 40 points higher than Male customers.

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Male

-15

Accenture (US)'s NPS was rated -15 by Male customers on Comparably.

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31%
Promoters
23%
Passives
46%
Detractors

Female

25

Accenture (US)'s NPS was rated 25 by Female customers on Comparably.

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50%
Promoters
25%
Passives
25%
Detractors

Accenture (US) NPS by Ethnicity

Accenture (US)'s NPS was rated the highest by Caucasian customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of Accenture (US).
-100
-50
0
50
100
Caucasian
50
Caucasian50
African American/Black
34
African American/Black34
Asian or Pacific Islander
34
Asian or Pacific Islander34
Other
-34
Other-34

Accenture (US) NPS by Age

Accenture (US)'s NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of Accenture (US).
0
20
40
60
80
100
Promoters
0%
Passives
40%
Detractors
60%
26-300%40%60%
Promoters
80%
Passives
0%
Detractors
20%
31-3580%0%20%
Promoters
60%
Passives
20%
Detractors
20%
41-4560%20%20%
Promoters
33%
Passives
34%
Detractors
33%
51-5533%34%33%

Accenture (US) NPS by Usage

Accenture (US)'s NPS was rated the highest by customers who have used Accenture (US)'s products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

Sign Up for Brand Profile PRO to get the full NPS by Usage data of Accenture (US).
-100
-50
0
50
100
Less than 1 Year
37
Less than 1 Year37
1 to 2 Years
50
1 to 2 Years50
2 to 5 Years
-11
2 to 5 Years-11
5 to 10 Years
0
5 to 10 Years0
Over 10 Years
0
Over 10 Years0

Accenture (US) NPS vs. Competitors

Compared to its competitors, Accenture (US)'s NPS is rated right above McKinsey & Company, and is preceded by PwC.

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CIBER, INC. Logo

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Accenture (US) NPS vs Companies in Business and Consumer Services

In the Business and Consumer Services industry, Accenture (US)'s NPS is rated right above Verizon, and is preceded by FedEx.

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Accenture (US) Customer Reviews

Out of the 5 Accenture (US) customer reviews 4 were positive and 1 was constructive. Accenture (US) customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

What can this brand most improve?
Its value for money in most cases
Review from Chicago, IL / Male / Asian or Pacific Islander / 31-35
What do you value most about this brand?
Quality value added service and counseling.
Review from Chicago, IL / Male / Other / 56-60
What do you value most about this brand?
Super company to work for
Review from Chicago, IL / Non-Binary / African American/Black / 41-45
What do you value most about this brand?
There investment and quality of service
Review from New York, NY / Non-Binary / Native American / 31-35
What do you value most about this brand?
All good things with then
Review from New York, NY / Male / Caucasian / 31-35

Accenture (US) Customer Loyalty

70%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

70% of Accenture (US) users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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70
70%
30
30%
Accenture (US) Customer Loyalty

Accenture (US) Customer Loyalty Score by Gender

Female customers rated Accenture (US)'s Customer Loyalty score 8% higher than Male customers.

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Male
70%
Yes
Female
78%
Yes

Accenture (US) Customer Loyalty Score by Ethnicity

Accenture (US)'s Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.

% who answered "Yes"

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100
out of 100
Caucasian
70
out of 100
African American/Black
70
out of 100
Other

Accenture (US) Customer Loyalty Score by Age

Accenture (US)'s Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 26-30.

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0
20%
40%
60%
80%
100%
26-30
46%
26-3046%
31-35
82%
31-3582%
41-45
100%
41-45100%
51-55
70%
51-5570%

Accenture (US) Customer Loyalty Score by Usage

Accenture (US)'s Customer Loyalty score was rated the highest by customers who have used Accenture (US)'s products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year
87%
1 to 2 Years
78%
2 to 5 Years
60%
5 to 10 Years
100%
Over 10 Years
61%

Accenture (US) Customer Loyalty Score by Industry

Accenture (US)'s Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Utilities industry customers.

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Tech
89%
Accounting
61%
Utilities
40%

Accenture (US) Customer Loyalty vs. Competitors

Compared to its competitors, Accenture (US)'s Customer Loyalty score is rated right above McKinsey & Company, and is preceded by KPMG.

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Customer Loyalty for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Accenture (US)'s Customer Loyalty score is rated right below FedEx.

COMPANYCustomer Loyalty Score
USAA92%
Visa87%
T-Mobile83%
Verizon83%
Allstate78%
Bloomberg78%
FedEx75%
Accenture (US)70%

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Accenture (US) Product Quality

3.7/5

Accenture (US) has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.

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Accenture (US) Product Information

Accenture (US)’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Accenture (US)'s product the highest. Reviewers from the Utilities industry rated Accenture (US) the lowest at 2.6.

Website
http://www.accenture.com
Company Size
10,000+ Employees

Industry

Tech
Business Services
SaaS

Quick Insights into Accenture (US) Product Quality

Accenture (US)'s Product Quality score was rated highest by customers ages 31-35, and rated lowest by Other customers.

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Ranked Accenture (US) Product Quality the Highest

31-35
4.3
Over 10 Years
4.1
Accounting
3.8

Ranked Accenture (US) Product Quality the Lowest

41-45
3
Utilities
2.6
Other
2.3

Accenture (US) Product Quality Score by Gender

Female customers rated Accenture (US)'s Product Quality score 0.3 stars higher than Male customers.

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Male

3.4/5

Female

3.7/5

Accenture (US) Product Quality Score by Ethnicity

Accenture (US)'s Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.

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0
1
2
3
4
5
Caucasian
3.6
Caucasian3.6
African American/Black
3.8
African American/Black3.8
Asian or Pacific Islander
3.8
Asian or Pacific Islander3.8
Other
2.3
Other2.3

Accenture (US) Product Quality Score by Age

Accenture (US)'s Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Accenture (US).
0
1
2
3
4
5
26-30
3.1
26-303.1
31-35
4.3
31-354.3
41-45
3
41-453
51-55
3.5
51-553.5

Accenture (US) Product Quality Score by Usage

Accenture (US)'s Product Quality score was rated the highest by customers who have used Accenture (US)'s products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year
3.7
1 to 2 Years
3.9
2 to 5 Years
3.3
5 to 10 Years
3.5
Over 10 Years
4.1

Accenture (US) Product Quality Score by Industry

Accenture (US)'s Product Quality score was rated the highest by Accounting industry customers, and the lowest by Utilities industry customers.

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Tech
3.2
Accounting
3.8
Utilities
2.6

Accenture (US) Product Quality vs. Competitors

Compared to its competitors, Accenture (US)'s Product Quality score is rated right above Cognizant Technology Solutions, and is preceded by PwC.

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Product Quality for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Accenture (US)'s Product Quality score is rated right above Verizon, and is preceded by USAA.

COMPANYProduct Quality Score
Visa4.2/5
Bloomberg4.1/5
FedEx3.9/5
USAA3.8/5
Accenture (US)3.7/5
Verizon3.7/5
T-Mobile3.5/5
Allstate3.2/5

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Accenture (US) Pricing

Accenture (US) ROI & Value For Money

3.5/5

Accenture (US) has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.

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Accenture (US) Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Utilities industry think that they had the lowest ROI from Accenture (US).

Quick Insights into Accenture (US) ROI

Accenture (US)'s ROI score was rated highest by customers ages 31-35, and rated lowest by customers from the Utilities industry.

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Ranked Accenture (US) ROI the Highest

31-35
4.5
1 to 2 Years
4.4
Asian or Pacific Islander
4

Ranked Accenture (US) ROI the Lowest

Male
2.9
Other
2
Utilities
1.5

Accenture (US) ROI Score by Gender

Female customers rated Accenture (US)'s ROI score 1 stars higher than Male customers.

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Male

2.9/5

Female

3.9/5

Accenture (US) ROI Score by Ethnicity

Accenture (US)'s ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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0
1
2
3
4
5
Caucasian
3.9
Caucasian3.9
African American/Black
3.8
African American/Black3.8
Asian or Pacific Islander
4
Asian or Pacific Islander4
Other
2
Other2

Accenture (US) ROI Score by Age

Accenture (US)'s ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.

Sign Up for Brand Profile PRO to get the full ROI by Age data of Accenture (US).
0
1
2
3
4
5
26-30
3.1
26-303.1
31-35
4.5
31-354.5
41-45
3.4
41-453.4
51-55
3
51-553

Accenture (US) ROI Score by Usage

Accenture (US)'s ROI score was rated the highest by customers who have used Accenture (US)'s products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
3.9
1 to 2 Years
4.4
2 to 5 Years
3.3
5 to 10 Years
3.1
Over 10 Years
3

Accenture (US) ROI Score by Industry

Accenture (US)'s ROI score was rated the highest by Accounting industry customers, and the lowest by Utilities industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Tech
3.3
Accounting
3.8
Utilities
1.5

Accenture (US) Pricing vs. Competitors

Compared to its competitors, Accenture (US)'s ROI score is rated right below Infosys.

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ROI for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Accenture (US)'s ROI score is rated right above T-Mobile, and is preceded by Verizon.

COMPANYPricing Score
Visa4.1/5
Bloomberg3.8/5
FedEx3.6/5
USAA3.6/5
Verizon3.5/5
Accenture (US)3.5/5
T-Mobile3.3/5
Allstate3.1/5

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Accenture (US) Customer Service

3.8/5

Accenture (US) has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.

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About Accenture (US)'s Customer Service

Address

Chicago, IL


Website

http://www.accenture.com


Phone Number

(877) 889-9009

Quick Insights into Accenture (US) Customer Service

Accenture (US)'s Customer Service score was rated highest by customers ages 31-35, and rated lowest by Other customers.

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Ranked Accenture (US) Customer Service the Highest

31-35
4.6
1 to 2 Years
4.5
African American/Black
4

Ranked Accenture (US) Customer Service the Lowest

51-55
3.1
Utilities
3.1
Other
2

Accenture (US) Customer Service Score by Gender

Female customers rated Accenture (US)'s Customer Service score 0.6 stars higher than Male customers.

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Male

3.4/5

Female

4/5

Accenture (US) Customer Service Score by Ethnicity

Accenture (US)'s Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Accenture (US).
0
1
2
3
4
5
Caucasian
3.9
Caucasian3.9
African American/Black
4
African American/Black4
Asian or Pacific Islander
4
Asian or Pacific Islander4
Other
2
Other2

Accenture (US) Customer Service Score by Age

Accenture (US)'s Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Accenture (US).
0
1
2
3
4
5
26-30
3.3
26-303.3
31-35
4.6
31-354.6
41-45
3.5
41-453.5
51-55
3.1
51-553.1

Accenture (US) Customer Service Score by Usage

Accenture (US)'s Customer Service score was rated the highest by customers who have used Accenture (US)'s products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year
3.9
1 to 2 Years
4.5
2 to 5 Years
3.8
5 to 10 Years
3.3
Over 10 Years
4.1

Accenture (US) Customer Service Score by Industry

Accenture (US)'s Customer Service score was rated the highest by Accounting industry customers, and the lowest by Utilities industry customers.

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Tech
3.4
Accounting
3.8
Utilities
3.1

Accenture (US) Customer Service vs. Competitors

Compared to its competitors, Accenture (US)'s Customer Service score is rated right above Infosys, and is preceded by McKinsey & Company.

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Customer Service for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Accenture (US)'s Customer Service score is rated right above USAA, and is preceded by Bloomberg.

COMPANYCustomer Service Score
Visa4.1/5
Bloomberg3.9/5
Accenture (US)3.8/5
USAA3.7/5
FedEx3.7/5
Verizon3.6/5
T-Mobile3.4/5
Allstate3.2/5

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Accenture (US) as an Employer

4.3/5

Accenture (US) has a 4.3/5 stars for its overall company culture rated by their employees

  Accenture (US) CEO
top
10%
CEO of Accenture (US)

In the Top 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Accenture (US) scored a 17 for Net Promoter Score and a 16 for Employee Net Promoter Score. NPS gauges how likely a customer of Accenture (US) would recommend the brand to a friend. ENPS measures how likely Accenture (US) employees would recommend working at Accenture (US) to a friend.

Net Promoter Score

17
NPS Score
47%Promoters
23%Passive
30%Detractors

Employee Net Promoter Score

16
eNPS Score
44%Promoters
28%Passive
28%Detractors

Global Ranking Snapshot

Accenture (US) is ranked #124 in the Global Top 100 Brands. It ranks just behind Stanley Black & Decker and just ahead of Snap Inc..

RANKCOMPANYCEOINDUSTRY
122
Allstate  Allstate CEO
Thomas Wilson
Business and Consumer Services
123
Stanley Black & Decker  Stanley Black & Decker CEO
Jim Loree
Consumer Goods
124
Accenture (US)  Accenture (US) CEO
Julie Sweet
Business and Consumer Services
125
Snap Inc.  Snap Inc. CEO
Evan Spiegel
Tech
126
Warner Bros.  Warner Bros. CEO
Media and Entertainment
127
Hulu  Hulu CEO
Bob Chapek
Media and Entertainment
128
Lowe's Home Improvement  Lowe's Home Improvement CEO
Marvin Ellison
Retail

Business and Consumer Services Ranking Snapshot

Accenture (US) is ranked #7 in the Business and Consumer Services Industry. It ranks just behind Allstate and just ahead of Bloomberg.

RANKCOMPANYLocation
5
Verizon
Basking Ridge, NJ
6
Allstate
Northbrook, IL
7
Accenture (US)
Chicago, IL
8
Bloomberg
New York City, NY
9
DocuSign
San Francisco, CA
10
Goldman Sachs
New York City, NY
11
Intuit
Mountain View, CA