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Infosys is a global leader in consulting, technology and outsourcing and next-generation services. Infosys’s brand is ranked #502 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Infosys. When compared to other organizations within the Tech industry, Infosys is ranked #155. Among its major competitors, Infosys is ranked in 12th place for NPS while Ericsson is 1st, and Globant is 2nd. Overall, Infosys has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $80.98B
Infosys's Net Promoter Score (NPS) is a 10 with 47% Promoters, 16% Passives, and 37% Detractors. Net Promoter Score tracks whether Infosys's customers would recommend using the product based on a scale of -100 to 100.
47% | Promoters |
---|---|
16% | Passives |
37% | Detractors |
Summary | Date | Score |
---|---|---|
Jun 2021 -7 | Jun 2021 | -7 |
Jul 2021 -5 | Jul 2021 | -5 |
Aug 2021 6 | Aug 2021 | 6 |
Sep 2021 2 | Sep 2021 | 2 |
Oct 2021 5 | Oct 2021 | 5 |
Nov 2021 6 | Nov 2021 | 6 |
Dec 2021 -2 | Dec 2021 | -2 |
Jan 2022 -1 | Jan 2022 | -1 |
Feb 2022 4 | Feb 2022 | 4 |
Mar 2022 6 | Mar 2022 | 6 |
Apr 2022 7 | Apr 2022 | 7 |
May 2022 11 | May 2022 | 11 |
Infosys is ranked #4 for NPS among its competitors. Deloitte (US) and IBM come in first and second, with Accenture (US) coming in at third. Among those competitors, it is the third most valued company behind Accenture (US).
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![]() Infosys | ![]() IBM | ![]() Accenture (US) | ![]() Deloitte (US) | |
Global Ranking | #502 | #106 | #124 | #154 |
NPS | 10 | 30 | 17 | 36 |
Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | - | Neutral |
Valuation Updated every 24 hours for public companies | $80.98B | $119.05B | $168.12B | $4.87B |
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Male customers rated Infosys's NPS 14 points higher than Female customers.
Infosys's NPS was rated 14 by Male customers on Comparably.
Infosys's NPS was rated by Female customers on Comparably.
Infosys's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Summary | Ethnicity | Score |
---|---|---|
Asian or Pacific Islander -17 | Asian or Pacific Islander | -17 |
Other -25 | Other | -25 |
Infosys's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
Infosys's NPS was rated the highest by customers who have used Infosys's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Summary | Usage | Score |
---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years 49 | 1 to 2 Years | 49 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Compared to its competitors, Infosys's NPS is rated right below Accenture (US).
COMPANY | NPS Score | |
---|---|---|
![]() | Ericsson | 39 |
![]() | Globant | 38 |
![]() | Deloitte (US) | 36 |
![]() | Insight | 34 |
![]() | IBM | 30 |
![]() | Slalom Consulting | 27 |
![]() | Capgemini | 24 |
![]() | Wipro Limited | 20 |
![]() | TCS (Tata Consultancy Services) | 19 |
![]() | NTT DATA | 18 |
![]() | Accenture (US) | 17 |
![]() | Infosys | 10 |
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In the Tech industry, Infosys's NPS is rated right below ROBLOX.
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Out of the 5 Infosys customer reviews 4 were positive and 1 was constructive. Infosys customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Infosys users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Male customers rated Infosys's Customer Loyalty score 18% higher than Female customers.
Infosys's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
% who answered "Yes"
Infosys's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
Summary | Age | Score |
---|---|---|
18-25 100% | 18-25 | 100% |
26-30 100% | 26-30 | 100% |
46-50 70% | 46-50 | 70% |
Infosys's Customer Loyalty score was rated the highest by customers who have used Infosys's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Infosys's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Aerospace and Aviation industry customers.
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Compared to its competitors, Infosys's Customer Loyalty score is rated right above IBM, and is preceded by Capgemini.
COMPANY | Customer Loyalty Score | |
---|---|---|
![]() | TCS (Tata Consultancy Services) | 84% |
![]() | Insight | 81% |
![]() | Capgemini | 81% |
![]() | Infosys | 81% |
![]() | IBM | 79% |
![]() | Wipro Limited | 79% |
![]() | Deloitte (US) | 78% |
![]() | NTT DATA | 76% |
![]() | Globant | 75% |
![]() | Slalom Consulting | 75% |
![]() | Ericsson | 72% |
![]() | Accenture (US) | 70% |
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In the Tech industry, Infosys's Customer Loyalty score is rated right below Spotify.
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Infosys has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Infosys’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated Infosys's product the highest. Reviewers from the Accounting industry rated Infosys the lowest at 3.2.
Infosys's Product Quality score was rated highest by customers who have used Infosys's products/services for 1 to 2 Years, and rated lowest by customers ages 46-50.
Male customers rated Infosys's Product Quality score 1 stars higher than Female customers.
Infosys's Product Quality score was rated 3.6 stars by both Asian or Pacific Islander and Other customers on Comparably.
Summary | Ethnicity | Score |
---|---|---|
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Other 3.6 | Other | 3.6 |
Infosys's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
Summary | Age | Score |
---|---|---|
18-25 3.7 | 18-25 | 3.7 |
26-30 4.1 | 26-30 | 4.1 |
46-50 2.8 | 46-50 | 2.8 |
Infosys's Product Quality score was rated the highest by customers who have used Infosys's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Infosys's Product Quality score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Accounting industry customers.
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Compared to its competitors, Infosys's Product Quality score is rated right below Accenture (US).
COMPANY | Product Quality Score | |
---|---|---|
![]() | Globant | 4.3/5 |
![]() | Ericsson | 4.1/5 |
![]() | Deloitte (US) | 4/5 |
![]() | IBM | 4/5 |
![]() | Slalom Consulting | 4/5 |
![]() | Capgemini | 4/5 |
![]() | TCS (Tata Consultancy Services) | 4/5 |
![]() | Wipro Limited | 3.8/5 |
![]() | Insight | 3.7/5 |
![]() | NTT DATA | 3.7/5 |
![]() | Accenture (US) | 3.7/5 |
![]() | Infosys | 3.6/5 |
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In the Tech industry, Infosys's Product Quality score is rated right below ROBLOX.
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Infosys has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Tech industry think that they had the lowest ROI from Infosys.
Infosys's ROI score was rated highest by customers from the Accounting industry, and rated lowest by customers who have used Infosys's products/services for 5 to 10 Years.
Male customers rated Infosys's ROI score 0.4 stars higher than Female customers.
Infosys's ROI score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Summary | Ethnicity | Score |
---|---|---|
Asian or Pacific Islander 3.3 | Asian or Pacific Islander | 3.3 |
Other 3.4 | Other | 3.4 |
Infosys's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
Summary | Age | Score |
---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 3.8 | 26-30 | 3.8 |
46-50 3 | 46-50 | 3 |
Infosys's ROI score was rated the highest by customers who have used Infosys's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Infosys's ROI score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Compared to its competitors, Infosys's ROI score is rated right above Accenture (US), and is preceded by Insight.
COMPANY | Pricing Score | |
---|---|---|
![]() | Globant | 4.2/5 |
![]() | Ericsson | 4.1/5 |
![]() | IBM | 4/5 |
![]() | Slalom Consulting | 4/5 |
![]() | Deloitte (US) | 4/5 |
![]() | Capgemini | 3.9/5 |
![]() | Wipro Limited | 3.7/5 |
![]() | TCS (Tata Consultancy Services) | 3.7/5 |
![]() | Insight | 3.6/5 |
![]() | Infosys | 3.5/5 |
![]() | Accenture (US) | 3.5/5 |
![]() | NTT DATA | 3.3/5 |
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In the Tech industry, Infosys's ROI score is rated right below ROBLOX.
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Infosys has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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One World Trade Center, Suite A, 79th floor, 285 Fulton St,, New York City, NY 10007
https://www.infosys.com/
+1 646 254 3198
Infosys's Customer Service score was rated highest by customers who have used Infosys's products/services for 1 to 2 Years, and rated lowest by customers ages 46-50.
Male customers rated Infosys's Customer Service score 0.4 stars higher than Female customers.
Infosys's Customer Service score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Summary | Ethnicity | Customer Service Score |
---|---|---|
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
Other 3.5 | Other | 3.5 |
Infosys's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
Summary | Age | Customer Service Score |
---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 4 | 26-30 | 4 |
46-50 2.8 | 46-50 | 2.8 |
Infosys's Customer Service score was rated the highest by customers who have used Infosys's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Infosys's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Compared to its competitors, Infosys's Customer Service score is rated right above NTT DATA, and is preceded by Insight.
COMPANY | Customer Service Score | |
---|---|---|
![]() | Globant | 4.2/5 |
![]() | Slalom Consulting | 4.2/5 |
![]() | IBM | 4.1/5 |
![]() | Deloitte (US) | 4.1/5 |
![]() | Ericsson | 4/5 |
![]() | Wipro Limited | 3.9/5 |
![]() | Capgemini | 3.9/5 |
![]() | TCS (Tata Consultancy Services) | 3.8/5 |
![]() | Accenture (US) | 3.8/5 |
![]() | Insight | 3.7/5 |
![]() | Infosys | 3.7/5 |
![]() | NTT DATA | 3.5/5 |
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In the Tech industry, Infosys's Customer Service score is rated right below ROBLOX.
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Infosys has a 2.8/5 stars for its overall company culture rated by their employees
Infosys scored a 10 for Net Promoter Score and a -11 for Employee Net Promoter Score. NPS gauges how likely a customer of Infosys would recommend the brand to a friend. ENPS measures how likely Infosys employees would recommend working at Infosys to a friend.
47% | Promoters |
---|---|
16% | Passive |
37% | Detractors |
34% | Promoters |
---|---|
21% | Passive |
45% | Detractors |
Infosys is ranked #502 in the Global Top 100 Brands. It ranks just behind PPG and just ahead of McAfee.
RANK | COMPANY | CEO | INDUSTRY | ||
---|---|---|---|---|---|
500 | ![]() | Cigna Corporation | ![]() | David Cordani | Health and Wellness |
501 | ![]() | PPG | ![]() | Michael McGarry | Consumer Goods |
502 | ![]() | Infosys | ![]() | Salil Parekh | Tech |
503 | ![]() | McAfee | ![]() | Peter Leav | Tech |
504 | ![]() | GoPro | ![]() | Nick Woodman | Tech |
505 | ![]() | Udemy | ![]() | Gregg Coccari | Business and Consumer Services |
506 | ![]() | Boston Consulting Group | ![]() | Christoph Schweizer | Business and Consumer Services |
Infosys is ranked #155 in the Tech Industry. It ranks just behind Siemens and just ahead of McAfee.
RANK | COMPANY | Location | |
---|---|---|---|
153 | ![]() | Tyler Technologies | Plano, TX |
154 | ![]() | Siemens | Washington, DC |
155 | ![]() | Infosys | New York City, NY |
156 | ![]() | McAfee | Santa Clara, CA |
157 | ![]() | GoPro | San Mateo, CA |
158 | ![]() | Boston Consulting Group | Boston, MA |
159 | ![]() | Malwarebytes | Santa Clara, CA |
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