10
NPS
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Infosys is ranked #155 in Tech Brands
Infosys is ranked #155 in Tech Brands
About Infosys' Brand
Infosys is a global leader in consulting, technology and outsourcing and next-generation services. Infosys’s brand is ranked #502 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Infosys. When compared to other organizations within the Tech industry, Infosys is ranked #155. Among its major competitors, Infosys is ranked in 12th place for NPS while Ericsson is 1st, and Globant is 2nd. Overall, Infosys has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $80.98B
Brand at a Glance
81%
Customer Loyalty
3.6/5
Product Quality
3.5/5
Pricing
3.7/5
Customer Service
Infosys Ranking
- #155 in Tech
- #4 / 4 of its competitors
Infosys NPS
Infosys's Net Promoter Score (NPS) is a 10 with 47% Promoters, 16% Passives, and 37% Detractors. Net Promoter Score tracks whether Infosys's customers would recommend using the product based on a scale of -100 to 100.
Infosys Overall NPS
| 47% | Promoters |
|---|---|
| 16% | Passives |
| 37% | Detractors |
Infosys NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 -7 | Jun 2021 | -7 |
Jul 2021 -5 | Jul 2021 | -5 |
Aug 2021 6 | Aug 2021 | 6 |
Sep 2021 2 | Sep 2021 | 2 |
Oct 2021 5 | Oct 2021 | 5 |
Nov 2021 6 | Nov 2021 | 6 |
Dec 2021 -2 | Dec 2021 | -2 |
Jan 2022 -1 | Jan 2022 | -1 |
Feb 2022 4 | Feb 2022 | 4 |
Mar 2022 6 | Mar 2022 | 6 |
Apr 2022 7 | Apr 2022 | 7 |
May 2022 11 | May 2022 | 11 |
How Other Brands Compare
Infosys is ranked #4 for NPS among its competitors. Deloitte (US) and IBM come in first and second, with Accenture (US) coming in at third. Among those competitors, it is the third most valued company behind Accenture (US).
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 Infosys |  IBM |  Accenture (US) |  Deloitte (US) | |
| Global Ranking | #502 | #106 | #124 | #154 |
| NPS | 10 | 30 | 17 | 36 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | $80.98B | $119.05B | $168.12B | $4.87B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Infosys NPS by Gender
Male customers rated Infosys's NPS 14 points higher than Female customers.
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Male
14
Infosys's NPS was rated 14 by Male customers on Comparably.
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50%
Promoters
14%
Passives
36%
Detractors
Female
0
Infosys's NPS was rated by Female customers on Comparably.
Sign Up to learn about Infosys' NPS Score rated by Female customers on Comparably.
40%
Promoters
20%
Passives
40%
Detractors
Infosys NPS by Ethnicity
Infosys's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander -17 | Asian or Pacific Islander | -17 |
Other -25 | Other | -25 |
Infosys NPS by Age
Infosys's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
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Infosys NPS by Usage
Infosys's NPS was rated the highest by customers who have used Infosys's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years 49 | 1 to 2 Years | 49 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Infosys NPS vs. Competitors
Compared to its competitors, Infosys's NPS is rated right below Accenture (US).
| COMPANY | NPS Score | |
|---|---|---|
 | Ericsson | 39 |
 | Globant | 38 |
| Deloitte (US) | 36 |
 | Insight | 34 |
| IBM | 30 |
 | Slalom Consulting | 27 |
 | Capgemini | 24 |
 | Wipro Limited | 20 |
 | TCS (Tata Consultancy Services) | 19 |
 | NTT DATA | 18 |
| Accenture (US) | 17 |
| Infosys | 10 |
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Infosys NPS vs Companies in Tech
In the Tech industry, Infosys's NPS is rated right below ROBLOX.
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Infosys Customer Reviews
Out of the 5 Infosys customer reviews 4 were positive and 1 was constructive. Infosys customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Infosys Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Infosys users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Infosys Customer Loyalty Score by Gender
Male customers rated Infosys's Customer Loyalty score 18% higher than Female customers.
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Male
100%
Yes
Female
82%
Yes
Infosys Customer Loyalty Score by Ethnicity
Infosys's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
% who answered "Yes"
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100
out of 100
Asian or Pacific Islander
78
out of 100
Other
Infosys Customer Loyalty Score by Age
Infosys's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 100% | 26-30 | 100% |
46-50 70% | 46-50 | 70% |
Infosys Customer Loyalty Score by Usage
Infosys's Customer Loyalty score was rated the highest by customers who have used Infosys's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Infosys Customer Loyalty Score by Industry
Infosys's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Aerospace and Aviation industry customers.
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Infosys Customer Loyalty vs. Competitors
Compared to its competitors, Infosys's Customer Loyalty score is rated right above IBM, and is preceded by Capgemini.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| TCS (Tata Consultancy Services) | 84% |
| Insight | 81% |
| Capgemini | 81% |
| Infosys | 81% |
| IBM | 79% |
| Wipro Limited | 79% |
| Deloitte (US) | 78% |
| NTT DATA | 76% |
| Globant | 75% |
| Slalom Consulting | 75% |
| Ericsson | 72% |
| Accenture (US) | 70% |
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Customer Loyalty for Other Tech Brands
In the Tech industry, Infosys's Customer Loyalty score is rated right below Spotify.
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Infosys Product Quality
3.6/5
Infosys has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Infosys Product Information
Infosys’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated Infosys's product the highest. Reviewers from the Accounting industry rated Infosys the lowest at 3.2.
- Website
- https://www.infosys.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
Enterprise
Productivity
SaaS
Small Business Services
Quick Insights into Infosys Product Quality
Infosys's Product Quality score was rated highest by customers who have used Infosys's products/services for 1 to 2 Years, and rated lowest by customers ages 46-50.
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Ranked Infosys Product Quality the Highest
Ranked Infosys Product Quality the Lowest
Infosys Product Quality Score by Gender
Male customers rated Infosys's Product Quality score 1 stars higher than Female customers.
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Male
4.2/5
Female
3.2/5
Infosys Product Quality Score by Ethnicity
Infosys's Product Quality score was rated 3.6 stars by both Asian or Pacific Islander and Other customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Other 3.6 | Other | 3.6 |
Infosys Product Quality Score by Age
Infosys's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
26-30 4.1 | 26-30 | 4.1 |
46-50 2.8 | 46-50 | 2.8 |
Infosys Product Quality Score by Usage
Infosys's Product Quality score was rated the highest by customers who have used Infosys's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Infosys Product Quality Score by Industry
Infosys's Product Quality score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Accounting industry customers.
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Infosys Product Quality vs. Competitors
Compared to its competitors, Infosys's Product Quality score is rated right below Accenture (US).
| COMPANY | Product Quality Score | |
|---|---|---|
| Globant | 4.3/5 |
| Ericsson | 4.1/5 |
| Deloitte (US) | 4/5 |
| IBM | 4/5 |
| Slalom Consulting | 4/5 |
| Capgemini | 4/5 |
| TCS (Tata Consultancy Services) | 4/5 |
| Wipro Limited | 3.8/5 |
| Insight | 3.7/5 |
| NTT DATA | 3.7/5 |
| Accenture (US) | 3.7/5 |
| Infosys | 3.6/5 |
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Product Quality for Other Tech Brands
In the Tech industry, Infosys's Product Quality score is rated right below ROBLOX.
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Infosys Pricing
Infosys ROI & Value For Money
3.5/5
Infosys has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Infosys Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Tech industry think that they had the lowest ROI from Infosys.
Quick Insights into Infosys ROI
Infosys's ROI score was rated highest by customers from the Accounting industry, and rated lowest by customers who have used Infosys's products/services for 5 to 10 Years.
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Ranked Infosys ROI the Highest
Ranked Infosys ROI the Lowest
Infosys ROI Score by Gender
Male customers rated Infosys's ROI score 0.4 stars higher than Female customers.
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Male
4/5
Female
3.6/5
Infosys ROI Score by Ethnicity
Infosys's ROI score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.3 | Asian or Pacific Islander | 3.3 |
Other 3.4 | Other | 3.4 |
Infosys ROI Score by Age
Infosys's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 3.8 | 26-30 | 3.8 |
46-50 3 | 46-50 | 3 |
Infosys ROI Score by Usage
Infosys's ROI score was rated the highest by customers who have used Infosys's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Infosys ROI Score by Industry
Infosys's ROI score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Infosys Pricing vs. Competitors
Compared to its competitors, Infosys's ROI score is rated right above Accenture (US), and is preceded by Insight.
| COMPANY | Pricing Score | |
|---|---|---|
| Globant | 4.2/5 |
| Ericsson | 4.1/5 |
| IBM | 4/5 |
| Slalom Consulting | 4/5 |
| Deloitte (US) | 4/5 |
| Capgemini | 3.9/5 |
| Wipro Limited | 3.7/5 |
| TCS (Tata Consultancy Services) | 3.7/5 |
| Insight | 3.6/5 |
| Infosys | 3.5/5 |
| Accenture (US) | 3.5/5 |
| NTT DATA | 3.3/5 |
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ROI for Other Tech Brands
In the Tech industry, Infosys's ROI score is rated right below ROBLOX.
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Infosys Customer Service
3.7/5
Infosys has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Infosys's Customer Service
Address
One World Trade Center, Suite A, 79th floor, 285 Fulton St,, New York City, NY 10007
Website
https://www.infosys.com/
Phone Number
+1 646 254 3198
Quick Insights into Infosys Customer Service
Infosys's Customer Service score was rated highest by customers who have used Infosys's products/services for 1 to 2 Years, and rated lowest by customers ages 46-50.
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Ranked Infosys Customer Service the Highest
Ranked Infosys Customer Service the Lowest
Infosys Customer Service Score by Gender
Male customers rated Infosys's Customer Service score 0.4 stars higher than Female customers.
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Male
3.9/5
Female
3.5/5
Infosys Customer Service Score by Ethnicity
Infosys's Customer Service score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
Other 3.5 | Other | 3.5 |
Infosys Customer Service Score by Age
Infosys's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 4 | 26-30 | 4 |
46-50 2.8 | 46-50 | 2.8 |
Infosys Customer Service Score by Usage
Infosys's Customer Service score was rated the highest by customers who have used Infosys's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Infosys Customer Service Score by Industry
Infosys's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Infosys Customer Service vs. Competitors
Compared to its competitors, Infosys's Customer Service score is rated right above NTT DATA, and is preceded by Insight.
| COMPANY | Customer Service Score | |
|---|---|---|
| Globant | 4.2/5 |
| Slalom Consulting | 4.2/5 |
| IBM | 4.1/5 |
| Deloitte (US) | 4.1/5 |
| Ericsson | 4/5 |
| Wipro Limited | 3.9/5 |
| Capgemini | 3.9/5 |
| TCS (Tata Consultancy Services) | 3.8/5 |
| Accenture (US) | 3.8/5 |
| Insight | 3.7/5 |
| Infosys | 3.7/5 |
| NTT DATA | 3.5/5 |
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Customer Service for Other Tech Brands
In the Tech industry, Infosys's Customer Service score is rated right below ROBLOX.
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Infosys as an Employer
2.8/5
Infosys has a 2.8/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Infosys scored a 10 for Net Promoter Score and a -11 for Employee Net Promoter Score. NPS gauges how likely a customer of Infosys would recommend the brand to a friend. ENPS measures how likely Infosys employees would recommend working at Infosys to a friend.
Net Promoter Score
10
NPS Score
| 47% | Promoters |
|---|---|
| 16% | Passive |
| 37% | Detractors |
Employee Net Promoter Score
-11
eNPS Score
| 34% | Promoters |
|---|---|
| 21% | Passive |
| 45% | Detractors |
Global Ranking Snapshot
Infosys is ranked #502 in the Global Top 100 Brands. It ranks just behind PPG and just ahead of McAfee.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
500 |  | Cigna Corporation |  | David Cordani | Health and Wellness |
501 |  | PPG |  | Michael McGarry | Consumer Goods |
502 | | Infosys | | Salil Parekh | Tech |
503 |  | McAfee |  | Peter Leav | Tech |
504 |  | GoPro |  | Nick Woodman | Tech |
505 |  | Udemy |  | Gregg Coccari | Business and Consumer Services |
506 |  | Boston Consulting Group |  | Christoph Schweizer | Business and Consumer Services |
Tech Ranking Snapshot
Infosys is ranked #155 in the Tech Industry. It ranks just behind Siemens and just ahead of McAfee.
| RANK | COMPANY | Location | |
|---|---|---|---|
153 |  | Tyler Technologies | Plano, TX |
154 |  | Siemens | Washington, DC |
155 | | Infosys | New York City, NY |
156 | | McAfee | Santa Clara, CA |
157 | | GoPro | San Mateo, CA |
158 | | Boston Consulting Group | Boston, MA |
159 |  | Malwarebytes | Santa Clara, CA |
Popular Brands in the Industry
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