15
NPS
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Infosys is ranked #155 in Tech Brands
Infosys is ranked #155 in Tech Brands
About Infosys' Brand
Infosys is a global leader in consulting, technology and outsourcing and next-generation services. Infosys’s brand is ranked #502 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Infosys. When compared to other organizations within the Tech industry, Infosys is ranked #155. Among its major competitors, Infosys is ranked in 10th place for NPS while Globant is 1st, and Ericsson is 2nd. Overall, Infosys has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $80.98B
Brand at a Glance
82%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service
Infosys Ranking
- #155 in Tech
- #4 / 4 of its competitors
Infosys NPS
Infosys's Net Promoter Score (NPS) is a 15 with 50% Promoters, 15% Passives, and 35% Detractors. Net Promoter Score tracks whether Infosys's customers would recommend using the product based on a scale of -100 to 100.
Infosys Overall NPS
| 50% | Promoters |
|---|---|
| 15% | Passives |
| 35% | Detractors |
Infosys NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2024 14 | Sep 2024 | 14 |
Oct 2024 14 | Oct 2024 | 14 |
Nov 2024 13 | Nov 2024 | 13 |
Dec 2024 15 | Dec 2024 | 15 |
Jan 2025 15 | Jan 2025 | 15 |
Feb 2025 13 | Feb 2025 | 13 |
Mar 2025 14 | Mar 2025 | 14 |
Apr 2025 14 | Apr 2025 | 14 |
May 2025 14 | May 2025 | 14 |
Jun 2025 14 | Jun 2025 | 14 |
Jul 2025 14 | Jul 2025 | 14 |
Oct 2025 14 | Oct 2025 | 14 |
How Other Brands Compare
Infosys is ranked #4 for NPS among its competitors. Deloitte (US) and IBM come in first and second, with Accenture coming in at third. Among those competitors, it is the third most valued company behind Accenture.
 Infosys |  IBM |  Accenture |  Deloitte (US) | |
| Global Ranking | #502 | #106 | #124 | #154 |
| NPS | 15 | 26 | 20 | 27 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | $80.98B | $119.05B | $168.12B | $4.87B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Infosys NPS by Gender
Male customers rated Infosys's NPS 3 points higher than Female customers.
Male
6
Infosys's NPS was rated 6 by Male customers on Comparably.
46%
Promoters
14%
Passives
40%
Detractors
Female
3
Infosys's NPS was rated 3 by Female customers on Comparably.
43%
Promoters
17%
Passives
40%
Detractors
Infosys NPS by Ethnicity
Infosys's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -20 | Caucasian | -20 |
African American/Black 28 | African American/Black | 28 |
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Other 6 | Other | 6 |
Infosys NPS by Age
Infosys's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
Infosys NPS by Usage
Infosys's NPS was rated the highest by customers who have used Infosys's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -15 | Less than 1 Year | -15 |
1 to 2 Years 19 | 1 to 2 Years | 19 |
2 to 5 Years 23 | 2 to 5 Years | 23 |
5 to 10 Years 10 | 5 to 10 Years | 10 |
Over 10 Years 0 | Over 10 Years | 0 |
Infosys NPS vs. Competitors
Compared to its competitors, Infosys's NPS is rated right above Capgemini, and is preceded by NTT DATA.
| COMPANY | NPS Score | |
|---|---|---|
 | Globant | 38 |
 | Ericsson | 34 |
 | Wipro Limited | 28 |
| Deloitte (US) | 27 |
| IBM | 26 |
 | TCS (Tata Consultancy Services) | 23 |
 | Slalom Consulting | 23 |
| Accenture | 20 |
 | NTT DATA | 17 |
| Infosys | 15 |
 | Capgemini | 15 |
 | Insight | 14 |
Infosys Customer Reviews
Out of the 18 Infosys customer reviews 14 were positive and 4 were constructive. Infosys customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Infosys Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of Infosys users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Infosys Customer Loyalty Score by Gender
Male customers rated Infosys's Customer Loyalty score 5% higher than Female customers.
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Male
87%
Yes
Female
82%
Yes
Infosys Customer Loyalty Score by Ethnicity
Infosys's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
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73
out of 100
Caucasian
87
out of 100
African American/Black
84
out of 100
Asian or Pacific Islander
89
out of 100
Other
Infosys Customer Loyalty Score by Age
Infosys's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 95% | 18-25 | 95% |
26-30 95% | 26-30 | 95% |
31-35 61% | 31-35 | 61% |
36-40 100% | 36-40 | 100% |
41-45 74% | 41-45 | 74% |
46-50 65% | 46-50 | 65% |
Infosys Customer Loyalty Score by Usage
Infosys's Customer Loyalty score was rated the highest by customers who have used Infosys's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Infosys Customer Loyalty Score by Industry
Infosys's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Arts and Entertainment industry customers.
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Infosys Customer Loyalty vs. Competitors
Compared to its competitors, Infosys's Customer Loyalty score is rated right above Globant, and is preceded by TCS (Tata Consultancy Services).
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Wipro Limited | 85% |
| TCS (Tata Consultancy Services) | 83% |
| Infosys | 82% |
| Globant | 80% |
| Ericsson | 79% |
| IBM | 79% |
| Insight | 79% |
| NTT DATA | 77% |
| Capgemini | 77% |
| Slalom Consulting | 75% |
| Deloitte (US) | 72% |
| Accenture | 71% |
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Customer Loyalty for Other Tech Brands
In the Tech industry, Infosys's Customer Loyalty score is rated right above Peloton, and is preceded by Zoom Video Communications.
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Infosys Product Quality
3.7/5
Infosys has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Infosys Product Information
Infosys’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated Infosys's product the highest. Reviewers from the Aerospace and Aviation industry rated Infosys the lowest at 3.2.
- Website
- https://www.infosys.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
Enterprise
Productivity
SaaS
Small Business Services
Quick Insights into Infosys Product Quality
Infosys's Product Quality score was rated highest by African American/Black customers, and rated lowest by Caucasian customers.
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Ranked Infosys Product Quality the Highest
Ranked Infosys Product Quality the Lowest
Infosys Product Quality Score by Gender
Male customers rated Infosys's Product Quality score 0.2 stars higher than Female customers.
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Male
3.8/5
Female
3.6/5
Infosys Product Quality Score by Ethnicity
Infosys's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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0
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
African American/Black 4.3 | African American/Black | 4.3 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Other 3.9 | Other | 3.9 |
Infosys Product Quality Score by Age
Infosys's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
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| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 3.8 | 26-30 | 3.8 |
31-35 3.2 | 31-35 | 3.2 |
36-40 3.6 | 36-40 | 3.6 |
41-45 4 | 41-45 | 4 |
46-50 3.2 | 46-50 | 3.2 |
Infosys Product Quality Score by Usage
Infosys's Product Quality score was rated the highest by customers who have used Infosys's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Infosys Product Quality Score by Industry
Infosys's Product Quality score was rated the highest by Arts and Entertainment industry customers, and the lowest by Aerospace and Aviation industry customers.
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Infosys Product Quality vs. Competitors
Compared to its competitors, Infosys's Product Quality score is rated right above Capgemini, and is preceded by Accenture.
| COMPANY | Product Quality Score | |
|---|---|---|
| Globant | 4.1/5 |
| Ericsson | 4.1/5 |
| Wipro Limited | 3.9/5 |
| Deloitte (US) | 3.9/5 |
| IBM | 3.8/5 |
| TCS (Tata Consultancy Services) | 3.8/5 |
| Slalom Consulting | 3.8/5 |
| NTT DATA | 3.8/5 |
| Accenture | 3.7/5 |
| Infosys | 3.7/5 |
| Capgemini | 3.7/5 |
| Insight | 3.5/5 |
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Product Quality for Other Tech Brands
In the Tech industry, Infosys's Product Quality score is rated right below ROBLOX.
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Infosys Pricing
Infosys ROI & Value For Money
3.7/5
Infosys has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Infosys Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from Infosys.
Quick Insights into Infosys ROI
Infosys's ROI score was rated highest by customers from the Accounting industry, and rated lowest by Caucasian customers.
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Ranked Infosys ROI the Highest
Ranked Infosys ROI the Lowest
Infosys ROI Score by Gender
Male customers rated Infosys's ROI score 0.1 stars higher than Female customers.
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Male
3.7/5
Female
3.6/5
Infosys ROI Score by Ethnicity
Infosys's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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0
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3
4
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
African American/Black 4.1 | African American/Black | 4.1 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Other 3.8 | Other | 3.8 |
Infosys ROI Score by Age
Infosys's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
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0
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2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 3.7 | 26-30 | 3.7 |
31-35 3.3 | 31-35 | 3.3 |
36-40 3.3 | 36-40 | 3.3 |
41-45 4 | 41-45 | 4 |
46-50 3.1 | 46-50 | 3.1 |
Infosys ROI Score by Usage
Infosys's ROI score was rated the highest by customers who have used Infosys's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Infosys ROI Score by Industry
Infosys's ROI score was rated the highest by Accounting industry customers, and the lowest by Aerospace and Aviation industry customers.
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Infosys Pricing vs. Competitors
Compared to its competitors, Infosys's ROI score is rated right above Accenture, and is preceded by TCS (Tata Consultancy Services).
| COMPANY | Pricing Score | |
|---|---|---|
| Globant | 4.1/5 |
| Ericsson | 4/5 |
| Slalom Consulting | 4/5 |
| Deloitte (US) | 3.9/5 |
| IBM | 3.8/5 |
| Capgemini | 3.8/5 |
| Wipro Limited | 3.8/5 |
| TCS (Tata Consultancy Services) | 3.8/5 |
| Infosys | 3.7/5 |
| Accenture | 3.6/5 |
| Insight | 3.6/5 |
| NTT DATA | 3.5/5 |
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ROI for Other Tech Brands
In the Tech industry, Infosys's ROI score is rated right below ROBLOX.
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Infosys Customer Satisfaction (CSAT)
Infosys Customer Satisfaction (CSAT) Score
77 / 100
Infosys has an overall Customer Satisfaction score of 77 rated by its users and customers.
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Very Satisfied
41%
Satisfied
36%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
4%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Infosys Customer Satisfaction
Infosys's Customer Satisfaction score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by customers who have used Infosys's products/services for Over 10 Years.
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Ranked Infosys Customer Satisfaction the Highest
Ranked Infosys Customer Satisfaction the Lowest
Infosys Customer Satisfaction Score by Gender
Female customers rated Infosys's Customer Satisfaction score 2 points higher than Male customers.
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76 / 100
MaleVery Satisfied | 35% | |
|---|---|---|
Satisfied | 41% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 0% | |
Very Dissatisfied | 11% |
78 / 100
FemaleVery Satisfied | 26% | |
|---|---|---|
Satisfied | 52% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 0% | |
Very Dissatisfied | 9% |
Infosys Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Infosys' Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
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50 / 100
Very Satisfied
30%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
30%
CSAT according to African American/Black
Infosys' Customer Satisfaction (CSAT) score was rated 86% according to African American/Black users and customers.
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86 / 100
Very Satisfied
57%
Satisfied
29%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Infosys' Customer Satisfaction (CSAT) score was rated 70% according to Asian or Pacific Islander users and customers.
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70 / 100
Very Satisfied
22%
Satisfied
48%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
0%
Very Dissatisfied
11%
CSAT according to Other
Infosys' Customer Satisfaction (CSAT) score was rated 87% according to Other users and customers.
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87 / 100
Very Satisfied
31%
Satisfied
56%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
0%
Infosys Customer Satisfaction Score by Age
Infosys's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
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| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 88% | |||||||||||||||
| 26-30 | 77% | |||||||||||||||
| 31-35 | 63% | |||||||||||||||
| 36-40 | 40% | |||||||||||||||
| 41-45 | 83% | |||||||||||||||
| 46-50 | 73% |
Infosys Customer Satisfaction Score by Usage
Infosys's Customer Satisfaction score was rated the highest by customers who have used Infosys's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Infosys Customer Satisfaction Score by Industry
Infosys's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Aerospace and Aviation industry customers.
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{
"title": "Infosys Customer Satisfaction Score by Industry",
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"bars": [
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"scoreClassName": "",
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}Infosys Customer Satisfaction vs. Competitors
Compared to its competitors, Infosys's Customer Satisfaction score is rated right above IBM, and is preceded by Wipro Limited.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Globant | 84% |
| Wipro Limited | 83% |
| Infosys | 77% |
| IBM | 76% |
| Ericsson | 75% |
| TCS (Tata Consultancy Services) | 75% |
| Accenture | 75% |
| Deloitte (US) | 73% |
| Slalom Consulting | 70% |
| Capgemini | 69% |
| NTT DATA | 68% |
| Insight | 68% |
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Customer Satisfaction for Other Tech Brands
In the Tech industry, Infosys's Customer Satisfaction score is rated right above Zoom Video Communications, and is preceded by Google.
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Infosys Customer Service
3.8/5
Infosys has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Infosys's Customer Service
Address
One World Trade Center, Suite A, 79th floor, 285 Fulton St,, New York City, NY 10007
Website
https://www.infosys.com/
Phone Number
+1 646 254 3198
Quick Insights into Infosys Customer Service
Infosys's Customer Service score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by Caucasian customers.
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Ranked Infosys Customer Service the Highest
Ranked Infosys Customer Service the Lowest
Infosys Customer Service Score by Gender
Male customers rated Infosys's Customer Service score 0.1 stars higher than Female customers.
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Male
3.7/5
Female
3.6/5
Infosys Customer Service Score by Ethnicity
Infosys's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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0
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
African American/Black 4.2 | African American/Black | 4.2 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Other 3.9 | Other | 3.9 |
Infosys Customer Service Score by Age
Infosys's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 4 | 26-30 | 4 |
31-35 3.2 | 31-35 | 3.2 |
36-40 3.1 | 36-40 | 3.1 |
41-45 3.8 | 41-45 | 3.8 |
46-50 3 | 46-50 | 3 |
Infosys Customer Service Score by Usage
Infosys's Customer Service score was rated the highest by customers who have used Infosys's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Infosys Customer Service Score by Industry
Infosys's Customer Service score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Aerospace and Aviation industry customers.
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Infosys Customer Service vs. Competitors
Compared to its competitors, Infosys's Customer Service score is rated right above Capgemini, and is preceded by Accenture.
| COMPANY | Customer Service Score | |
|---|---|---|
| Globant | 4.1/5 |
| Ericsson | 4.1/5 |
| Wipro Limited | 4/5 |
| Slalom Consulting | 4/5 |
| Deloitte (US) | 3.9/5 |
| IBM | 3.9/5 |
| TCS (Tata Consultancy Services) | 3.9/5 |
| Accenture | 3.8/5 |
| Infosys | 3.8/5 |
| Capgemini | 3.8/5 |
| NTT DATA | 3.6/5 |
| Insight | 3.6/5 |
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Customer Service for Other Tech Brands
In the Tech industry, Infosys's Customer Service score is rated right above ROBLOX, and is preceded by Spotify.
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Infosys as an Employer
2.8/5
Infosys has a 2.8/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Infosys scored a 15 for Net Promoter Score and a -14 for Employee Net Promoter Score. NPS gauges how likely a customer of Infosys would recommend the brand to a friend. ENPS measures how likely Infosys employees would recommend working at Infosys to a friend.
Net Promoter Score
15
NPS Score
| 50% | Promoters |
|---|---|
| 15% | Passive |
| 35% | Detractors |
Employee Net Promoter Score
-14
eNPS Score
| 33% | Promoters |
|---|---|
| 20% | Passive |
| 47% | Detractors |
Global Ranking Snapshot
Infosys is ranked #502 in the Global Top 100 Brands. It ranks just behind PPG and just ahead of McAfee.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
500 |  | The Cigna Group |  | David Cordani | Health and Wellness |
501 |  | PPG |  | Michael McGarry | Consumer Goods |
502 | | Infosys | | Salil Parekh | Tech |
503 |  | McAfee |  | Peter Leav | Tech |
504 |  | GoPro |  | Nick Woodman | Tech |
505 |  | Udemy |  | Greg Brown | Business and Consumer Services |
506 |  | Boston Consulting Group |  | Christoph Schweizer | Business and Consumer Services |
Tech Ranking Snapshot
Infosys is ranked #155 in the Tech Industry. It ranks just behind Siemens and just ahead of McAfee.
| RANK | COMPANY | Location | |
|---|---|---|---|
153 |  | Tyler Technologies | Plano, TX |
154 |  | Siemens | Washington, DC |
155 | | Infosys | New York City, NY |
156 | | McAfee | Santa Clara, CA |
157 | | GoPro | San Mateo, CA |
158 | | Boston Consulting Group | Boston, MA |
159 |  | Malwarebytes | Santa Clara, CA |
