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Malwarebytes is
Ranked
#159
in
Tech Brands
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Malwarebytes is ranked #159 in Tech Brands

About Malwarebytes' Brand

Malwarebytes develops anti-malware and internet security software for consumers, small businesses, and enterprises. Malwarebytes’s brand is ranked #507 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Malwarebytes. When compared to other organizations within the Tech industry, Malwarebytes is ranked #159. Among its major competitors, Malwarebytes is ranked in 5th place for NPS while AVAST Software is 1st, and Trend Micro is 2nd.Their current valuation is $250.00M

Brand at a Glance

70%
Customer Loyalty
3.8/5
Product Quality
3.6/5
Pricing
3.4/5
Customer Service

Malwarebytes Ranking

Malwarebytes NPS

Malwarebytes's Net Promoter Score (NPS) is a 15 with 53% Promoters, 9% Passives, and 38% Detractors. Net Promoter Score tracks whether Malwarebytes's customers would recommend using the product based on a scale of -100 to 100.

Malwarebytes Overall NPS

15
NPS
53%Promoters
9%Passives
38%Detractors
Malwarebytes Overall NPS

Malwarebytes NPS Trend

-100
-50
0
50
100
May 2021
27
May 202127
Jun 2021
34
Jun 202134
Jul 2021
32
Jul 202132
Aug 2021
37
Aug 202137
Oct 2021
29
Oct 202129
Nov 2021
29
Nov 202129
Dec 2021
32
Dec 202132
Jan 2022
36
Jan 202236
Feb 2022
27
Feb 202227
Mar 2022
16
Mar 202216
Apr 2022
18
Apr 202218
Jun 2022
13
Jun 202213

How Other Brands Compare

Malwarebytes is ranked third for NPS among its competitors. Trend Micro and CrowdStrike come in first and second, with Cylance coming in at #4. Among those competitors, it is the lowest valued company behind CrowdStrike.

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Malwarebytes' Logo
Malwarebytes
CrowdStrike's Logo
CrowdStrike
Trend Micro's Logo
Trend Micro
Cylance's Logo
Cylance
Global Ranking#507#972#-#-
NPS1545480
Social Sentiment Calculated by analyzing social media and other online mentions-Neutral--
Valuation Updated every 24 hours for public companies$250.00M$37.95B$7.02B$4.77B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Malwarebytes NPS by Gender

Malwarebytes's NPS was rated 0 by Male customers on Comparably.

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Male

0

Malwarebytes's NPS was rated by Male customers on Comparably.

Sign Up to learn about Malwarebytes' NPS Score rated by Male customers on Comparably.
43%
Promoters
14%
Passives
43%
Detractors

Female

N/A

Malwarebytes's NPS is not yet rated by Female customers.

Sign Up to learn about Malwarebytes' NPS Score rated by Female customers on Comparably.
0%
Promoters
0%
Passives
0%
Detractors

Malwarebytes NPS by Ethnicity

Malwarebytes's NPS was rated 0 points by Caucasian customers on Comparably.

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-100
-50
0
50
100
Caucasian
0
Caucasian0

Malwarebytes NPS by Age

Malwarebytes's NPS was rated 34 points by customers ages 26-30 on Comparably.

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0
20
40
60
80
100
Promoters
67%
Passives
0%
Detractors
33%
26-3067%0%33%

Malwarebytes NPS by Usage

Malwarebytes's NPS was rated the highest by customers who have used Malwarebytes's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

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-100
-50
0
50
100
Less than 1 Year
0
Less than 1 Year0
5 to 10 Years
-34
5 to 10 Years-34

Malwarebytes NPS vs. Competitors

Compared to its competitors, Malwarebytes's NPS is rated right above Cylance, and is preceded by FireEye, Inc..

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Cylance's Logo
Sunbelt Software's Logo

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Malwarebytes NPS vs Companies in Tech

In the Tech industry, Malwarebytes's NPS is rated right below ROBLOX.

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Malwarebytes' Logo
VS
Peloton's Logo
Nintendo's Logo
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Malwarebytes Customer Reviews

Out of the 5 Malwarebytes customer reviews 2 were positive and 3 were constructive. Malwarebytes customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

What can this brand most improve?
Customer service. Answer the e-mails and re-open the mailboxes you closed. MP used to be a responsive company but not now. Stop chasing down people's credit cards to charge them when they do not want your product.
Review from San Francisco, CA / Female / Caucasian / 66+
What can this brand most improve?
your support is the worst
Review from San Francisco, CA / Non-Binary / Other / 41-45
What can this brand most improve?
terrible service, no customer appreciation awful
Review from San Francisco, CA / Non-Binary / Other / 51-55
What do you value most about this brand?
Malwerebytes is an amazing antimalware tool to have been used.
Review from San Francisco, CA / Male / African American/Black / 26-30
What do you value most about this brand?
The excellent service!The employees are so duplicitous and knowledgeable.
Review from Male / Caucasian / 56-60

Malwarebytes Customer Loyalty

70%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

70% of Malwarebytes users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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70
70%
30
30%
Malwarebytes Customer Loyalty

Malwarebytes Customer Loyalty Score by Gender

Malwarebytes's Customer Loyalty score was rated 61 by Male customers on Comparably.

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Male
61%
Yes
Female
N/A
Yes

Malwarebytes Customer Loyalty Score by Ethnicity

Malwarebytes's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.

% who answered "Yes"

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78
out of 100
Caucasian

Malwarebytes Customer Loyalty Score by Age

Malwarebytes's Customer Loyalty score was rated 70% by customers ages 26-30 on Comparably.

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0
20%
40%
60%
80%
100%
26-30
70%
26-3070%

Malwarebytes Customer Loyalty Score by Usage

Malwarebytes's Customer Loyalty score was rated the highest by customers who have used Malwarebytes's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
40%
5 to 10 Years
70%

Malwarebytes Customer Loyalty Score by Industry

Malwarebytes's Customer Loyalty score was rated 55% by Tech industry customers.

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Tech
55%

Malwarebytes Customer Loyalty vs. Competitors

Compared to its competitors, Malwarebytes's Customer Loyalty score is rated right above Trend Micro, and is preceded by Cylance.

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Malwarebytes' Logo
VS
CrowdStrike's Logo
AVAST Software's Logo
FireEye, Inc. Logo
Cylance's Logo
Trend Micro's Logo
Sunbelt Software's Logo

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Customer Loyalty for Other Tech Brands

In the Tech industry, Malwarebytes's Customer Loyalty score is rated right below Spotify.

COMPANYCustomer Loyalty Score
Peloton90%
ROBLOX90%
Nintendo90%
Netflix88%
Google88%
Zoom Video Communications88%
Apple87%
Spotify87%
Malwarebytes70%

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Malwarebytes Product Quality

3.8/5

Malwarebytes has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.

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Malwarebytes Product Information

Malwarebytes’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Malwarebytes's product the highest.

Website
http://www.malwarebytes.org
Company Size
501-1,000 Employees

Industry

Tech
Business Services
Enterprise
Government & Legal
Hardware and Devices
SaaS

Quick Insights into Malwarebytes Product Quality

Malwarebytes's Product Quality score was rated highest by customers ages 26-30, and rated lowest by customers who have used Malwarebytes's products/services for 5 to 10 Years.

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Ranked Malwarebytes Product Quality the Highest

26-30
4.1
Tech
3.7
Male
3.6

Ranked Malwarebytes Product Quality the Lowest

5 to 10 Years
2

Malwarebytes Product Quality Score by Gender

Malwarebytes's Product Quality score was rated 3.6 by Male customers on Comparably.

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Male

3.6/5

Female

N/A

Malwarebytes Product Quality Score by Ethnicity

Malwarebytes's Product Quality score was rated 2.7 stars by Caucasian customers on Comparably.

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0
1
2
3
4
5
Caucasian
2.7
Caucasian2.7

Malwarebytes Product Quality Score by Age

Malwarebytes's Product Quality score was rated 4.1 stars by customers ages 26-30 on Comparably.

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0
1
2
3
4
5
26-30
4.1
26-304.1

Malwarebytes Product Quality Score by Usage

Malwarebytes's Product Quality score was rated the highest by customers who have used Malwarebytes's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year
3.3
5 to 10 Years
2

Malwarebytes Product Quality Score by Industry

Malwarebytes's Product Quality score was rated 3.7 stars by Tech industry customers.

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Tech
3.7

Malwarebytes Product Quality vs. Competitors

Compared to its competitors, Malwarebytes's Product Quality score is rated right above Cylance, and is preceded by FireEye, Inc..

COMPANYProduct Quality Score
Trend Micro4.2/5
CrowdStrike4.1/5
AVAST Software4.1/5
FireEye, Inc.4/5
Malwarebytes3.8/5
Cylance3.3/5
Sunbelt SoftwareN/A

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VS
Trend Micro's Logo
CrowdStrike's Logo
AVAST Software's Logo
FireEye, Inc. Logo
Cylance's Logo
Sunbelt Software's Logo

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Product Quality for Other Tech Brands

In the Tech industry, Malwarebytes's Product Quality score is rated right below ROBLOX.

COMPANYProduct Quality Score
Peloton4.5/5
Zoom Video Communications4.4/5
Nintendo4.4/5
Apple4.4/5
Netflix4.3/5
Spotify4.3/5
Google4.3/5
ROBLOX4.1/5
Malwarebytes3.8/5

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Malwarebytes Pricing

Malwarebytes ROI & Value For Money

3.6/5

Malwarebytes has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.

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Malwarebytes Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into Malwarebytes ROI

Malwarebytes's ROI score was rated highest by customers ages 26-30, and rated lowest by customers who have used Malwarebytes's products/services for 5 to 10 Years.

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Ranked Malwarebytes ROI the Highest

26-30
4.3
Tech
4.2
Less than 1 Year
4

Ranked Malwarebytes ROI the Lowest

5 to 10 Years
2

Malwarebytes ROI Score by Gender

Malwarebytes's ROI score was rated 3.7 by Male customers on Comparably.

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Male

3.7/5

Female

N/A

Malwarebytes ROI Score by Ethnicity

Malwarebytes's ROI score was rated 2.7 stars by Caucasian customers on Comparably.

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0
1
2
3
4
5
Caucasian
2.7
Caucasian2.7

Malwarebytes ROI Score by Age

Malwarebytes's ROI score was rated 4.3 stars by customers ages 26-30 on Comparably.

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0
1
2
3
4
5
26-30
4.3
26-304.3

Malwarebytes ROI Score by Usage

Malwarebytes's ROI score was rated the highest by customers who have used Malwarebytes's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year
4
5 to 10 Years
2

Malwarebytes ROI Score by Industry

Malwarebytes's ROI score was rated 4.2 stars by Tech industry customers.

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Tech
4.2

Malwarebytes Pricing vs. Competitors

Compared to its competitors, Malwarebytes's ROI score is rated right above Cylance, and is preceded by FireEye, Inc..

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AVAST Software's Logo
Trend Micro's Logo
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ROI for Other Tech Brands

In the Tech industry, Malwarebytes's ROI score is rated right below ROBLOX.

COMPANYPricing Score
Peloton4.3/5
Zoom Video Communications4.2/5
Spotify4.1/5
Apple4.1/5
Google4.1/5
Nintendo4.1/5
Netflix4/5
ROBLOX3.9/5
Malwarebytes3.6/5

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Malwarebytes Customer Satisfaction (CSAT)

Malwarebytes Customer Satisfaction (CSAT) Score

63 / 100

Malwarebytes has an overall Customer Satisfaction score of 63 rated by its users and customers.

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Very Satisfied36%
Satisfied27%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied37%
Very Satisfied
36%
Satisfied
27%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
37%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Malwarebytes Customer Satisfaction

Malwarebytes's Customer Satisfaction score was rated highest by Male customers.

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Ranked Malwarebytes Customer Satisfaction the Highest

Male
100%
Caucasian
67%

Malwarebytes Customer Satisfaction Score by Gender

Malwarebytes's Customer Satisfaction score was rated 100 by Male customers on Comparably.

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100 / 100
Male
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%

Malwarebytes Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Malwarebytes' Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.

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67 / 100
Very Satisfied67%
Satisfied0%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied33%
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%

Malwarebytes Customer Satisfaction vs. Competitors

Compared to its competitors, Malwarebytes's Customer Satisfaction score is rated right above FireEye, Inc., and is preceded by CrowdStrike.

COMPANYCustomer Satisfaction (CSAT) Score
Trend Micro92%
CrowdStrike85%
Malwarebytes63%
FireEye, Inc.60%
Cylance28%
AVAST Software20%
Sunbelt Software0%

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CrowdStrike's Logo
FireEye, Inc. Logo
Cylance's Logo
AVAST Software's Logo
Sunbelt Software's Logo

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Customer Satisfaction for Other Tech Brands

In the Tech industry, Malwarebytes's Customer Satisfaction score is rated right below ROBLOX.

COMPANYCustomer Satisfaction (CSAT) Score
Nintendo93%
Apple88%
Spotify88%
Netflix87%
Google85%
Zoom Video Communications79%
Peloton77%
ROBLOX75%
Malwarebytes63%

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Nintendo's Logo
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Netflix's Logo
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Malwarebytes Customer Service

3.4/5

Malwarebytes has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.

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About Malwarebytes's Customer Service

Address

3979 Freedom Circle, 12th Floor, Santa Clara, CA 95054


Website

http://www.malwarebytes.org

Malwarebytes's Social Links

Quick Insights into Malwarebytes Customer Service

Malwarebytes's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers who have used Malwarebytes's products/services for 5 to 10 Years.

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Ranked Malwarebytes Customer Service the Highest

26-30
4.3
Tech
4.1
Less than 1 Year
3.8

Ranked Malwarebytes Customer Service the Lowest

5 to 10 Years
2

Malwarebytes Customer Service Score by Gender

Malwarebytes's Customer Service score was rated 3.2 by Male customers on Comparably.

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Male

3.2/5

Female

N/A

Malwarebytes Customer Service Score by Ethnicity

Malwarebytes's Customer Service score was rated 2.7 stars by Caucasian customers on Comparably.

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0
20
40
60
80
100
Caucasian
2.7
Caucasian2.7

Malwarebytes Customer Service Score by Age

Malwarebytes's Customer Service score was rated 4.3 stars by customers ages 26-30 on Comparably.

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0
20
40
60
80
100
26-30
4.3
26-304.3

Malwarebytes Customer Service Score by Usage

Malwarebytes's Customer Service score was rated the highest by customers who have used Malwarebytes's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year
3.8
5 to 10 Years
2

Malwarebytes Customer Service Score by Industry

Malwarebytes's Customer Service score was rated 4.1 stars by Tech industry customers.

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Tech
4.1

Malwarebytes Customer Service vs. Competitors

Compared to its competitors, Malwarebytes's Customer Service score is rated right above Sunbelt Software, and is preceded by FireEye, Inc..

COMPANYCustomer Service Score
CrowdStrike4.1/5
Trend Micro3.8/5
AVAST Software3.5/5
Cylance3.5/5
FireEye, Inc.3.4/5
Malwarebytes3.4/5
Sunbelt SoftwareN/A

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Malwarebytes' Logo
VS
CrowdStrike's Logo
Trend Micro's Logo
AVAST Software's Logo
Cylance's Logo
FireEye, Inc. Logo
Sunbelt Software's Logo

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Customer Service for Other Tech Brands

In the Tech industry, Malwarebytes's Customer Service score is rated right below ROBLOX.

COMPANYCustomer Service Score
Peloton4.3/5
Apple4.2/5
Zoom Video Communications4.1/5
Google4.1/5
Spotify4.1/5
Nintendo4.1/5
Netflix4/5
ROBLOX3.7/5
Malwarebytes3.4/5

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Malwarebytes as an Employer

4.3/5

Malwarebytes has a 4.3/5 stars for its overall company culture rated by their employees

  Malwarebytes CEO
top
15%
CEO of Malwarebytes

In the Top 15% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Malwarebytes scored a 15 for Net Promoter Score and a 35 for Employee Net Promoter Score. NPS gauges how likely a customer of Malwarebytes would recommend the brand to a friend. ENPS measures how likely Malwarebytes employees would recommend working at Malwarebytes to a friend.

Net Promoter Score

15
NPS Score
53%Promoters
9%Passive
38%Detractors

Employee Net Promoter Score

35
eNPS Score
61%Promoters
13%Passive
26%Detractors

Global Ranking Snapshot

Malwarebytes is ranked #507 in the Global Top 100 Brands. It ranks just behind Boston Consulting Group and just ahead of Upwork.

RANKCOMPANYCEOINDUSTRY
505
Udemy  Udemy CEO
Gregg Coccari
Business and Consumer Services
506
Boston Consulting Group  Boston Consulting Group CEO
Christoph Schweizer
Business and Consumer Services
507
Malwarebytes  Malwarebytes CEO
Marcin Kleczynski
Tech
508
Upwork  Upwork CEO
Hayden Brown
Tech
509
Zendesk  Zendesk CEO
Mikkel Svane
Tech
510
TaylorMade Golf  TaylorMade Golf CEO
David Abeles
Retail
511
Astrazeneca PLC  Astrazeneca PLC CEO
Pascal Soriot
Health and Wellness

Tech Ranking Snapshot

Malwarebytes is ranked #159 in the Tech Industry. It ranks just behind Boston Consulting Group and just ahead of Upwork.

RANKCOMPANYLocation
157
GoPro
San Mateo, CA
158
Boston Consulting Group
Boston, MA
159
Malwarebytes
Santa Clara, CA
160
Upwork
San Francisco, CA
161
Zendesk
San Francisco, CA
162
Astrazeneca PLC
London, AR
163
Pegasystems
Cambridge, MA