15
NPS
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Malwarebytes is ranked #159 in Tech Brands
Malwarebytes is ranked #159 in Tech Brands
About Malwarebytes' Brand
Malwarebytes develops anti-malware and internet security software for consumers, small businesses, and enterprises. Malwarebytes’s brand is ranked #507 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Malwarebytes. When compared to other organizations within the Tech industry, Malwarebytes is ranked #159. Among its major competitors, Malwarebytes is ranked in 5th place for NPS while AVAST Software is 1st, and Trend Micro is 2nd.Their current valuation is $250.00M
Brand at a Glance
70%
Customer Loyalty
3.8/5
Product Quality
3.6/5
Pricing
3.4/5
Customer Service
Malwarebytes Ranking
- #507 in Global Best Brands
- #159 in Tech
- #3 / 4 of its competitors
Malwarebytes NPS
Malwarebytes's Net Promoter Score (NPS) is a 15 with 53% Promoters, 9% Passives, and 38% Detractors. Net Promoter Score tracks whether Malwarebytes's customers would recommend using the product based on a scale of -100 to 100.
Malwarebytes Overall NPS
| 53% | Promoters |
|---|---|
| 9% | Passives |
| 38% | Detractors |
Malwarebytes NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 27 | May 2021 | 27 |
Jun 2021 34 | Jun 2021 | 34 |
Jul 2021 32 | Jul 2021 | 32 |
Aug 2021 37 | Aug 2021 | 37 |
Oct 2021 29 | Oct 2021 | 29 |
Nov 2021 29 | Nov 2021 | 29 |
Dec 2021 32 | Dec 2021 | 32 |
Jan 2022 36 | Jan 2022 | 36 |
Feb 2022 27 | Feb 2022 | 27 |
Mar 2022 16 | Mar 2022 | 16 |
Apr 2022 18 | Apr 2022 | 18 |
Jun 2022 13 | Jun 2022 | 13 |
How Other Brands Compare
Malwarebytes is ranked third for NPS among its competitors. Trend Micro and CrowdStrike come in first and second, with Cylance coming in at #4. Among those competitors, it is the lowest valued company behind CrowdStrike.
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 Malwarebytes |  CrowdStrike |  Trend Micro |  Cylance | |
| Global Ranking | #507 | #972 | #- | #- |
| NPS | 15 | 45 | 48 | 0 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $250.00M | $37.95B | $7.02B | $4.77B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Malwarebytes NPS by Gender
Malwarebytes's NPS was rated 0 by Male customers on Comparably.
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Male
0
Malwarebytes's NPS was rated by Male customers on Comparably.
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43%
Promoters
14%
Passives
43%
Detractors
Female
N/A
Malwarebytes's NPS is not yet rated by Female customers.
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0%
Promoters
0%
Passives
0%
Detractors
Malwarebytes NPS by Ethnicity
Malwarebytes's NPS was rated 0 points by Caucasian customers on Comparably.
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-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Malwarebytes NPS by Age
Malwarebytes's NPS was rated 34 points by customers ages 26-30 on Comparably.
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Malwarebytes NPS by Usage
Malwarebytes's NPS was rated the highest by customers who have used Malwarebytes's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
5 to 10 Years -34 | 5 to 10 Years | -34 |
Malwarebytes NPS vs. Competitors
Compared to its competitors, Malwarebytes's NPS is rated right above Cylance, and is preceded by FireEye, Inc..
| COMPANY | NPS Score | |
|---|---|---|
 | AVAST Software | 49 |
| Trend Micro | 48 |
| CrowdStrike | 45 |
 | FireEye, Inc. | 31 |
| Malwarebytes | 15 |
| Cylance | 0 |
 | Sunbelt Software | N/A |
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Malwarebytes NPS vs Companies in Tech
In the Tech industry, Malwarebytes's NPS is rated right below ROBLOX.
| COMPANY | NPS Score | |
|---|---|---|
 | Peloton | 64 |
 | Nintendo | 59 |
 | Spotify | 55 |
 | Apple | 54 |
 | Zoom Video Communications | 53 |
 | Netflix | 51 |
 | 49 | |
 | ROBLOX | 46 |
| Malwarebytes | 15 |
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Malwarebytes Customer Reviews
Out of the 5 Malwarebytes customer reviews 2 were positive and 3 were constructive. Malwarebytes customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Malwarebytes Customer Loyalty
70%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
70% of Malwarebytes users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Malwarebytes Customer Loyalty Score by Gender
Malwarebytes's Customer Loyalty score was rated 61 by Male customers on Comparably.
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Male
61%
Yes
Female
N/A
Yes
Malwarebytes Customer Loyalty Score by Ethnicity
Malwarebytes's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
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78
out of 100
Caucasian
Malwarebytes Customer Loyalty Score by Age
Malwarebytes's Customer Loyalty score was rated 70% by customers ages 26-30 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 70% | 26-30 | 70% |
Malwarebytes Customer Loyalty Score by Usage
Malwarebytes's Customer Loyalty score was rated the highest by customers who have used Malwarebytes's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Malwarebytes Customer Loyalty Score by Industry
Malwarebytes's Customer Loyalty score was rated 55% by Tech industry customers.
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Malwarebytes Customer Loyalty vs. Competitors
Compared to its competitors, Malwarebytes's Customer Loyalty score is rated right above Trend Micro, and is preceded by Cylance.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| CrowdStrike | 80% |
| AVAST Software | 78% |
| FireEye, Inc. | 78% |
| Cylance | 71% |
| Malwarebytes | 70% |
| Trend Micro | 69% |
| Sunbelt Software | N/A |
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Customer Loyalty for Other Tech Brands
In the Tech industry, Malwarebytes's Customer Loyalty score is rated right below Spotify.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Peloton | 90% |
| ROBLOX | 90% |
| Nintendo | 90% |
| Netflix | 88% |
| 88% | |
| Zoom Video Communications | 88% |
| Apple | 87% |
| Spotify | 87% |
| Malwarebytes | 70% |
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Malwarebytes Product Quality
3.8/5
Malwarebytes has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Malwarebytes Product Information
Malwarebytes’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Malwarebytes's product the highest.
- Website
- http://www.malwarebytes.org
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Enterprise
Government & Legal
Hardware and Devices
SaaS
Quick Insights into Malwarebytes Product Quality
Malwarebytes's Product Quality score was rated highest by customers ages 26-30, and rated lowest by customers who have used Malwarebytes's products/services for 5 to 10 Years.
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Ranked Malwarebytes Product Quality the Highest
Ranked Malwarebytes Product Quality the Lowest
Malwarebytes Product Quality Score by Gender
Malwarebytes's Product Quality score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
Malwarebytes Product Quality Score by Ethnicity
Malwarebytes's Product Quality score was rated 2.7 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Malwarebytes Product Quality Score by Age
Malwarebytes's Product Quality score was rated 4.1 stars by customers ages 26-30 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.1 | 26-30 | 4.1 |
Malwarebytes Product Quality Score by Usage
Malwarebytes's Product Quality score was rated the highest by customers who have used Malwarebytes's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Malwarebytes Product Quality Score by Industry
Malwarebytes's Product Quality score was rated 3.7 stars by Tech industry customers.
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Malwarebytes Product Quality vs. Competitors
Compared to its competitors, Malwarebytes's Product Quality score is rated right above Cylance, and is preceded by FireEye, Inc..
| COMPANY | Product Quality Score | |
|---|---|---|
| Trend Micro | 4.2/5 |
| CrowdStrike | 4.1/5 |
| AVAST Software | 4.1/5 |
| FireEye, Inc. | 4/5 |
| Malwarebytes | 3.8/5 |
| Cylance | 3.3/5 |
| Sunbelt Software | N/A |
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Product Quality for Other Tech Brands
In the Tech industry, Malwarebytes's Product Quality score is rated right below ROBLOX.
| COMPANY | Product Quality Score | |
|---|---|---|
| Peloton | 4.5/5 |
| Zoom Video Communications | 4.4/5 |
| Nintendo | 4.4/5 |
| Apple | 4.4/5 |
| Netflix | 4.3/5 |
| Spotify | 4.3/5 |
| 4.3/5 | |
| ROBLOX | 4.1/5 |
| Malwarebytes | 3.8/5 |
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Malwarebytes Pricing
Malwarebytes ROI & Value For Money
3.6/5
Malwarebytes has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Malwarebytes Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Malwarebytes ROI
Malwarebytes's ROI score was rated highest by customers ages 26-30, and rated lowest by customers who have used Malwarebytes's products/services for 5 to 10 Years.
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Ranked Malwarebytes ROI the Highest
Ranked Malwarebytes ROI the Lowest
Malwarebytes ROI Score by Gender
Malwarebytes's ROI score was rated 3.7 by Male customers on Comparably.
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Male
3.7/5
Female
N/A
Malwarebytes ROI Score by Ethnicity
Malwarebytes's ROI score was rated 2.7 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Malwarebytes ROI Score by Age
Malwarebytes's ROI score was rated 4.3 stars by customers ages 26-30 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.3 | 26-30 | 4.3 |
Malwarebytes ROI Score by Usage
Malwarebytes's ROI score was rated the highest by customers who have used Malwarebytes's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Malwarebytes ROI Score by Industry
Malwarebytes's ROI score was rated 4.2 stars by Tech industry customers.
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Malwarebytes Pricing vs. Competitors
Compared to its competitors, Malwarebytes's ROI score is rated right above Cylance, and is preceded by FireEye, Inc..
| COMPANY | Pricing Score | |
|---|---|---|
| CrowdStrike | 4/5 |
| AVAST Software | 4/5 |
| Trend Micro | 3.9/5 |
| FireEye, Inc. | 3.8/5 |
| Malwarebytes | 3.6/5 |
| Cylance | 3.5/5 |
| Sunbelt Software | N/A |
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ROI for Other Tech Brands
In the Tech industry, Malwarebytes's ROI score is rated right below ROBLOX.
| COMPANY | Pricing Score | |
|---|---|---|
| Peloton | 4.3/5 |
| Zoom Video Communications | 4.2/5 |
| Spotify | 4.1/5 |
| Apple | 4.1/5 |
| 4.1/5 | |
| Nintendo | 4.1/5 |
| Netflix | 4/5 |
| ROBLOX | 3.9/5 |
| Malwarebytes | 3.6/5 |
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Malwarebytes Customer Satisfaction (CSAT)
Malwarebytes Customer Satisfaction (CSAT) Score
63 / 100
Malwarebytes has an overall Customer Satisfaction score of 63 rated by its users and customers.
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Very Satisfied
36%
Satisfied
27%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
37%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Malwarebytes Customer Satisfaction
Malwarebytes's Customer Satisfaction score was rated highest by Male customers.
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Ranked Malwarebytes Customer Satisfaction the Highest
Malwarebytes Customer Satisfaction Score by Gender
Malwarebytes's Customer Satisfaction score was rated 100 by Male customers on Comparably.
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100 / 100
MaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Malwarebytes Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Malwarebytes' Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Malwarebytes Customer Satisfaction vs. Competitors
Compared to its competitors, Malwarebytes's Customer Satisfaction score is rated right above FireEye, Inc., and is preceded by CrowdStrike.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Trend Micro | 92% |
| CrowdStrike | 85% |
| Malwarebytes | 63% |
| FireEye, Inc. | 60% |
| Cylance | 28% |
| AVAST Software | 20% |
| Sunbelt Software | 0% |
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Customer Satisfaction for Other Tech Brands
In the Tech industry, Malwarebytes's Customer Satisfaction score is rated right below ROBLOX.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Nintendo | 93% |
| Apple | 88% |
| Spotify | 88% |
| Netflix | 87% |
| 85% | |
| Zoom Video Communications | 79% |
| Peloton | 77% |
| ROBLOX | 75% |
| Malwarebytes | 63% |
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Malwarebytes Customer Service
3.4/5
Malwarebytes has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Malwarebytes's Customer Service
Address
3979 Freedom Circle, 12th Floor, Santa Clara, CA 95054
Website
http://www.malwarebytes.org
Malwarebytes's Social Links
Quick Insights into Malwarebytes Customer Service
Malwarebytes's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers who have used Malwarebytes's products/services for 5 to 10 Years.
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Ranked Malwarebytes Customer Service the Highest
Ranked Malwarebytes Customer Service the Lowest
Malwarebytes Customer Service Score by Gender
Malwarebytes's Customer Service score was rated 3.2 by Male customers on Comparably.
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Male
3.2/5
Female
N/A
Malwarebytes Customer Service Score by Ethnicity
Malwarebytes's Customer Service score was rated 2.7 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Malwarebytes Customer Service Score by Age
Malwarebytes's Customer Service score was rated 4.3 stars by customers ages 26-30 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.3 | 26-30 | 4.3 |
Malwarebytes Customer Service Score by Usage
Malwarebytes's Customer Service score was rated the highest by customers who have used Malwarebytes's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Malwarebytes Customer Service Score by Industry
Malwarebytes's Customer Service score was rated 4.1 stars by Tech industry customers.
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Malwarebytes Customer Service vs. Competitors
Compared to its competitors, Malwarebytes's Customer Service score is rated right above Sunbelt Software, and is preceded by FireEye, Inc..
| COMPANY | Customer Service Score | |
|---|---|---|
| CrowdStrike | 4.1/5 |
| Trend Micro | 3.8/5 |
| AVAST Software | 3.5/5 |
| Cylance | 3.5/5 |
| FireEye, Inc. | 3.4/5 |
| Malwarebytes | 3.4/5 |
| Sunbelt Software | N/A |
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Customer Service for Other Tech Brands
In the Tech industry, Malwarebytes's Customer Service score is rated right below ROBLOX.
| COMPANY | Customer Service Score | |
|---|---|---|
| Peloton | 4.3/5 |
| Apple | 4.2/5 |
| Zoom Video Communications | 4.1/5 |
| 4.1/5 | |
| Spotify | 4.1/5 |
| Nintendo | 4.1/5 |
| Netflix | 4/5 |
| ROBLOX | 3.7/5 |
| Malwarebytes | 3.4/5 |
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Malwarebytes as an Employer
4.3/5
Malwarebytes has a 4.3/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Malwarebytes scored a 15 for Net Promoter Score and a 35 for Employee Net Promoter Score. NPS gauges how likely a customer of Malwarebytes would recommend the brand to a friend. ENPS measures how likely Malwarebytes employees would recommend working at Malwarebytes to a friend.
Net Promoter Score
15
NPS Score
| 53% | Promoters |
|---|---|
| 9% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
35
eNPS Score
| 61% | Promoters |
|---|---|
| 13% | Passive |
| 26% | Detractors |
Global Ranking Snapshot
Malwarebytes is ranked #507 in the Global Top 100 Brands. It ranks just behind Boston Consulting Group and just ahead of Upwork.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
505 |  | Udemy |  | Gregg Coccari | Business and Consumer Services |
506 |  | Boston Consulting Group |  | Christoph Schweizer | Business and Consumer Services |
507 | | Malwarebytes | | Marcin Kleczynski | Tech |
508 |  | Upwork |  | Hayden Brown | Tech |
509 |  | Zendesk |  | Mikkel Svane | Tech |
510 |  | TaylorMade Golf |  | David Abeles | Retail |
511 |  | Astrazeneca PLC |  | Pascal Soriot | Health and Wellness |
Tech Ranking Snapshot
Malwarebytes is ranked #159 in the Tech Industry. It ranks just behind Boston Consulting Group and just ahead of Upwork.
| RANK | COMPANY | Location | |
|---|---|---|---|
157 |  | GoPro | San Mateo, CA |
158 | | Boston Consulting Group | Boston, MA |
159 | | Malwarebytes | Santa Clara, CA |
160 | | Upwork | San Francisco, CA |
161 | | Zendesk | San Francisco, CA |
162 | | Astrazeneca PLC | London, AR |
163 |  | Pegasystems | Cambridge, MA |
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