Learn More about Brand Intelligence Solutions

Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry

Thank you for inquiring about Comparably's Brand Intelligence Solutions

A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions

Malwarebytes is

Ranked

#159

Tech Brands

Brand Page

Malwarebytes

Marketing or Exec? Claim Your Free Account

Malwarebytes

Rate this Brand

Malwarebytes is ranked #159 in Tech Brands

About Malwarebytes' Brand

Malwarebytes develops anti-malware and internet security software for consumers, small businesses, and enterprises. Malwarebytes’s brand is ranked #507 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Malwarebytes. When compared to other organizations within the Tech industry, Malwarebytes is ranked #159. Among its major competitors, Malwarebytes is ranked in 5th place for NPS while Trend Micro is 1st, and CrowdStrike is 2nd.Their current valuation is $250.00M

Brand at a Glance

74%

Customer Loyalty

3.6/5

Product Quality

3.4/5

Pricing

3/5

Customer Service

Malwarebytes Ranking

^#507 in Global Best Brands
^#159 in Tech
^#3 / 4 of its competitors

Malwarebytes NPS

Malwarebytes's Net Promoter Score (NPS) is a 8 with 48% Promoters, 12% Passives, and 40% Detractors. Net Promoter Score tracks whether Malwarebytes's customers would recommend using the product based on a scale of -100 to 100.

Malwarebytes Overall NPS

NPS

48%	Promoters
12%	Passives
40%	Detractors

Malwarebytes NPS Trend

-100

-50

100

Summary	Date	Score
Jul 2023 12	Jul 2023	12
Aug 2023 10	Aug 2023	10
Sep 2023 8	Sep 2023	8
Oct 2023 7	Oct 2023	7
Nov 2023 9	Nov 2023	9
Jan 2024 10	Jan 2024	10
May 2024 8	May 2024	8
Oct 2024 6	Oct 2024	6
Nov 2024 3	Nov 2024	3
Jan 2025 5	Jan 2025	5
Apr 2025 5	Apr 2025	5
Nov 2025 7	Nov 2025	7

How Other Brands Compare

Malwarebytes is ranked third for NPS among its competitors. Trend Micro and CrowdStrike come in first and second, with Cylance coming in at #4. Among those competitors, it is the lowest valued company behind CrowdStrike.

	Malwarebytes	CrowdStrike	Trend Micro	Cylance
Global Ranking	#507	#972	#-	#-
NPS	8	42	46	0
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	$250.00M	$37.95B	$7.02B	$4.77B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Malwarebytes NPS by Gender

Malwarebytes's NPS was rated -10 by Male customers on Comparably.

Male

-10

Malwarebytes's NPS was rated -10 by Male customers on Comparably.

40%

Promoters

10%

Passives

50%

Detractors

Female

N/A

Malwarebytes's NPS is not yet rated by Female customers.

Promoters

Passives

Detractors

Malwarebytes NPS by Ethnicity

Malwarebytes's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -13	Caucasian	-13
Other -50	Other	-50

Malwarebytes NPS by Age

Malwarebytes's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.

100

Summary

Age

Promoters

Passives

Detractors

26-30

67%

33%

41-45

25%

75%

56-60

67%

33%

66+

12%

88%

Malwarebytes NPS by Usage

Malwarebytes's NPS was rated the highest by customers who have used Malwarebytes's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 25	Less than 1 Year	25
2 to 5 Years -100	2 to 5 Years	-100
5 to 10 Years -13	5 to 10 Years	-13
Over 10 Years -34	Over 10 Years	-34

Malwarebytes NPS vs. Competitors

Compared to its competitors, Malwarebytes's NPS is rated right above Cylance, and is preceded by FireEye, Inc..

COMPANY		NPS Score
	Trend Micro	46
	CrowdStrike	42
	AVAST Software	42
	FireEye, Inc.	30
	Malwarebytes	8
	Cylance	0
	Sunbelt Software	N/A

Malwarebytes NPS vs Companies in Tech

In the Tech industry, Malwarebytes's NPS is rated right below Peloton.

COMPANY		NPS Score
	Nintendo	55
	Spotify	49
	Apple	48
	Zoom Video Communications	44
	Netflix	43
	Google	42
	ROBLOX	38
	Peloton	31
	Malwarebytes	8

Malwarebytes Customer Reviews

Out of the 7 Malwarebytes customer reviews 3 were positive and 4 were constructive. Malwarebytes customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Malwarebytes Customer Loyalty

74%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

74% of Malwarebytes users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

74%

26%

Malwarebytes Customer Loyalty Score by Gender

Malwarebytes's Customer Loyalty score was rated 78 by Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Malwarebytes.

Male

78%

Yes

Female

N/A

Yes

Malwarebytes Customer Loyalty Score by Ethnicity

Malwarebytes's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Malwarebytes.

out of 100

Caucasian

100

out of 100

Other

Malwarebytes Customer Loyalty Score by Age

Malwarebytes's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Malwarebytes.

20%

40%

60%

80%

100%

Summary	Age	Score
26-30 70%	26-30	70%
41-45 78%	41-45	78%
56-60 70%	56-60	70%
66+ 89%	66+	89%

Malwarebytes Customer Loyalty Score by Usage

Malwarebytes's Customer Loyalty score was rated the highest by customers who have used Malwarebytes's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year	55%
2 to 5 Years	82%
5 to 10 Years	78%
Over 10 Years	100%

Malwarebytes Customer Loyalty Score by Industry

Malwarebytes's Customer Loyalty score was rated 60% by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	60%

Malwarebytes Customer Loyalty vs. Competitors

Compared to its competitors, Malwarebytes's Customer Loyalty score is rated right above Cylance, and is preceded by AVAST Software.

COMPANY		Customer Loyalty Score
	Trend Micro	81%
	FireEye, Inc.	80%
	CrowdStrike	79%
	AVAST Software	74%
	Malwarebytes	74%
	Cylance	70%
	Sunbelt Software	N/A

Unlock Malwarebytes Customer Loyalty vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Malwarebytes Customer Loyalty vs. Competitors data and gain insights into your customers today.

Customer Loyalty for Other Tech Brands

In the Tech industry, Malwarebytes's Customer Loyalty score is rated right below Peloton.

COMPANY		Customer Loyalty Score
	ROBLOX	89%
	Nintendo	89%
	Netflix	87%
	Google	87%
	Spotify	87%
	Apple	86%
	Zoom Video Communications	84%
	Peloton	82%
	Malwarebytes	74%

Unlock Malwarebytes Customer Loyalty vs. Companies in Tech Data

Sign Up for Brand Profile PRO to get the full Malwarebytes Customer Loyalty vs. Companies in Tech data and gain insights into your customers today.

Malwarebytes Product Quality

3.6/5

Malwarebytes has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.

Sign Up to unlock Malwarebytes' overall Product Quality score rated by its users and customers.

Malwarebytes Product Information

Malwarebytes’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Malwarebytes's product the highest.

Website: http://www.malwarebytes.org

Company Size: 501-1,000 Employees

Industry

Tech

Business Services

Enterprise

Government & Legal

Hardware and Devices

SaaS

Quick Insights into Malwarebytes Product Quality

Malwarebytes's Product Quality score was rated highest by customers ages 56-60, and rated lowest by Other customers.

Sign Up to unlock insights into how customers have ranked Malwarebytes' Product Quality.

Ranked Malwarebytes Product Quality the Highest

56-60	4.6
Tech	3.8
Less than 1 Year	3.7

Ranked Malwarebytes Product Quality the Lowest

5 to 10 Years	2.7
41-45	2.1
Other	1.6

Malwarebytes Product Quality Score by Gender

Malwarebytes's Product Quality score was rated 3.7 by Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Malwarebytes.

Male

3.7/5

Female

N/A

Malwarebytes Product Quality Score by Ethnicity

Malwarebytes's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Malwarebytes.

Summary	Ethnicity	Score
Caucasian 3.5	Caucasian	3.5
Other 1.6	Other	1.6

Malwarebytes Product Quality Score by Age

Malwarebytes's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 41-45.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Malwarebytes.

Summary	Age	Score
26-30 4.1	26-30	4.1
41-45 2.1	41-45	2.1
56-60 4.6	56-60	4.6
66+ 2.6	66+	2.6

Malwarebytes Product Quality Score by Usage

Malwarebytes's Product Quality score was rated the highest by customers who have used Malwarebytes's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

Less than 1 Year	3.7
2 to 5 Years	3
5 to 10 Years	2.7
Over 10 Years	3.5

Malwarebytes Product Quality Score by Industry

Malwarebytes's Product Quality score was rated 3.8 stars by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Tech	3.8

Malwarebytes Product Quality vs. Competitors

Compared to its competitors, Malwarebytes's Product Quality score is rated right above Cylance, and is preceded by AVAST Software.

COMPANY		Product Quality Score
	Trend Micro	4.1/5
	CrowdStrike	4.1/5
	FireEye, Inc.	4/5
	AVAST Software	3.9/5
	Malwarebytes	3.6/5
	Cylance	3.3/5
	Sunbelt Software	N/A

Unlock Malwarebytes Product Quality vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Malwarebytes Product Quality vs. Competitors data and gain insights into your customers today.

Product Quality for Other Tech Brands

In the Tech industry, Malwarebytes's Product Quality score is rated right below ROBLOX.

COMPANY		Product Quality Score
	Nintendo	4.4/5
	Apple	4.3/5
	Zoom Video Communications	4.3/5
	Netflix	4.2/5
	Spotify	4.2/5
	Google	4.1/5
	Peloton	4/5
	ROBLOX	4/5
	Malwarebytes	3.6/5

Unlock Malwarebytes Product Quality vs. Companies in Tech Data

Sign Up for Brand Profile PRO to get the full Malwarebytes Product Quality vs. Companies in Tech data and gain insights into your customers today.

Malwarebytes Pricing

Malwarebytes ROI & Value For Money

3.4/5

Malwarebytes has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.

Sign Up to unlock Malwarebytes' overall ROI score rated by its users and customers.

Malwarebytes Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into Malwarebytes ROI

Malwarebytes's ROI score was rated highest by customers ages 26-30, and rated lowest by Other customers.

Sign Up to unlock insights into how customers have ranked Malwarebytes' ROI score.

Ranked Malwarebytes ROI the Highest

26-30	4.3
Less than 1 Year	4.2
Tech	3.7

Ranked Malwarebytes ROI the Lowest

2 to 5 Years	2.1
41-45	2.1
Other	1.9

Malwarebytes ROI Score by Gender

Malwarebytes's ROI score was rated 3.5 by Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full ROI by Gender data of Malwarebytes.

Male

3.5/5

Female

N/A

Malwarebytes ROI Score by Ethnicity

Malwarebytes's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Malwarebytes.

Summary	Ethnicity	Score
Caucasian 3.2	Caucasian	3.2
Other 1.9	Other	1.9

Malwarebytes ROI Score by Age

Malwarebytes's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.

Sign Up for Brand Profile PRO to get the full ROI by Age data of Malwarebytes.

Summary	Age	Score
26-30 4.3	26-30	4.3
41-45 2.1	41-45	2.1
56-60 3.6	56-60	3.6
66+ 2.3	66+	2.3

Malwarebytes ROI Score by Usage

Malwarebytes's ROI score was rated the highest by customers who have used Malwarebytes's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

Sign Up for Brand Profile PRO to get the full ROI by Usage data.

Less than 1 Year	4.2
2 to 5 Years	2.1
5 to 10 Years	2.5
Over 10 Years	3.3

Malwarebytes ROI Score by Industry

Malwarebytes's ROI score was rated 3.7 stars by Tech industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Tech	3.7

Malwarebytes Pricing vs. Competitors

Compared to its competitors, Malwarebytes's ROI score is rated right above Sunbelt Software, and is preceded by Cylance.

COMPANY		Pricing Score
	CrowdStrike	3.9/5
	Trend Micro	3.9/5
	AVAST Software	3.9/5
	FireEye, Inc.	3.8/5
	Cylance	3.5/5
	Malwarebytes	3.4/5
	Sunbelt Software	N/A

Unlock Malwarebytes ROI vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Malwarebytes ROI vs. Competitors data and gain insights into your customers today.

ROI for Other Tech Brands

In the Tech industry, Malwarebytes's ROI score is rated right below ROBLOX.

COMPANY		Pricing Score
	Zoom Video Communications	4.1/5
	Google	4/5
	Spotify	4/5
	Nintendo	4/5
	Peloton	4/5
	Netflix	4/5
	Apple	4/5
	ROBLOX	3.8/5
	Malwarebytes	3.4/5

Unlock Malwarebytes ROI vs. Companies in Tech Data

Sign Up for Brand Profile PRO to get the full Malwarebytes ROI vs. Companies in Tech data and gain insights into your customers today.

Malwarebytes Customer Satisfaction (CSAT)

Malwarebytes Customer Satisfaction (CSAT) Score

54 / 100

Malwarebytes has an overall Customer Satisfaction score of 54 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	30%
Satisfied	24%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	3%
Very Dissatisfied	35%

Very Satisfied

30%

Satisfied

24%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

35%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Malwarebytes Customer Satisfaction

Malwarebytes's Customer Satisfaction score was rated highest by customers ages 56-60, and rated lowest by customers ages 41-45.

Sign Up to unlock insights into how customers have ranked Malwarebytes' Customer Satisfaction.

Ranked Malwarebytes Customer Satisfaction the Highest

56-60	67%
Tech	57%
Male	51%

Ranked Malwarebytes Customer Satisfaction the Lowest

Other	25%
2 to 5 Years	0%
41-45	0%

Malwarebytes Customer Satisfaction Score by Gender

Malwarebytes's Customer Satisfaction score was rated 51 by Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Malwarebytes.

51 / 100

Male

	Very Satisfied	38%
	Satisfied	13%
	Neither Satisfied nor Dissatisfied	19%
	Dissatisfied	5%
	Very Dissatisfied	25%

Malwarebytes Customer Satisfaction Score by Ethnicity

Caucasian
43%
Other
25%

CSAT according to Caucasian

Malwarebytes' Customer Satisfaction (CSAT) score was rated 43% according to Caucasian users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Malwarebytes.

43 / 100

Very Satisfied	29%
Satisfied	14%
Neither Satisfied nor Dissatisfied	21%
Dissatisfied	7%
Very Dissatisfied	29%

Very Satisfied

29%

Satisfied

14%

Neither Satisfied nor Dissatisfied

21%

Dissatisfied

Very Dissatisfied

29%

CSAT according to Other

Malwarebytes' Customer Satisfaction (CSAT) score was rated 25% according to Other users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Malwarebytes.

25 / 100

Very Satisfied	25%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	75%

Very Satisfied

25%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

75%

Malwarebytes Customer Satisfaction Score by Age

Malwarebytes's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 41-45.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Malwarebytes.

100

Breakdown

Age

Score

41-45

56-60

67%

66+

14%

Malwarebytes Customer Satisfaction Score by Usage

Malwarebytes's Customer Satisfaction score was rated the highest by customers who have used Malwarebytes's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.

2 to 5 Years	0
5 to 10 Years	43
Over 10 Years	33

Malwarebytes Customer Satisfaction Score by Industry

Malwarebytes's Customer Satisfaction score was rated 57 points by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

{
	"title": "Malwarebytes Customer Satisfaction Score by Industry",
	"text": "Malwarebytes's Customer Satisfaction score was rated 57 points by Tech industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 57,
			"stars": 0,
			"csatScore": 57,
			"text": "Malwarebytes's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 57
		}
	]
}

Tech	57

Malwarebytes Customer Satisfaction vs. Competitors

Compared to its competitors, Malwarebytes's Customer Satisfaction score is rated right above Cylance, and is preceded by FireEye, Inc..

COMPANY		Customer Satisfaction (CSAT) Score
	Trend Micro	86%
	CrowdStrike	83%
	FireEye, Inc.	67%
	Malwarebytes	54%
	Cylance	31%
	AVAST Software	28%
	Sunbelt Software	0%

Unlock Malwarebytes Customer Satisfaction vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Malwarebytes Customer Satisfaction vs. Competitors data and gain insights into your customers today.

Customer Satisfaction for Other Tech Brands

In the Tech industry, Malwarebytes's Customer Satisfaction score is rated right below Peloton.

COMPANY		Customer Satisfaction (CSAT) Score
	Nintendo	88%
	Netflix	85%
	Apple	85%
	Spotify	85%
	Google	81%
	Zoom Video Communications	74%
	ROBLOX	73%
	Peloton	63%
	Malwarebytes	54%

Unlock Malwarebytes Customer Satisfaction vs. Companies in Tech Data

Sign Up for Brand Profile PRO to get the full Malwarebytes Customer Satisfaction vs. Companies in Tech data and gain insights into your customers today.

Malwarebytes Customer Service

3/5

Malwarebytes has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.

Sign Up to unlock Malwarebytes' overall Customer Service score rated by its users and customers.

About Malwarebytes's Customer Service

Address

3979 Freedom Circle, 12th Floor, Santa Clara, CA 95054

Website

http://www.malwarebytes.org

Malwarebytes's Social Links

linkedin.com/company/330366

Quick Insights into Malwarebytes Customer Service

Malwarebytes's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers ages 66+.

Sign Up to unlock insights into how customers have ranked Malwarebytes' Customer Service score.

Ranked Malwarebytes Customer Service the Highest

26-30	4.3
Less than 1 Year	4.1
Tech	3.1

Ranked Malwarebytes Customer Service the Lowest

Other	1.6
2 to 5 Years	1.5
66+	1.5

Malwarebytes Customer Service Score by Gender

Malwarebytes's Customer Service score was rated 2.7 by Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Malwarebytes.

Male

2.7/5

Female

N/A

Malwarebytes Customer Service Score by Ethnicity

Malwarebytes's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Malwarebytes.

100

Summary	Ethnicity	Customer Service Score
Caucasian 2.4	Caucasian	2.4
Other 1.6	Other	1.6

Malwarebytes Customer Service Score by Age

Malwarebytes's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Malwarebytes.

100

Summary	Age	Customer Service Score
26-30 4.3	26-30	4.3
41-45 1.5	41-45	1.5
56-60 3.5	56-60	3.5
66+ 1.5	66+	1.5

Malwarebytes Customer Service Score by Usage

Malwarebytes's Customer Service score was rated the highest by customers who have used Malwarebytes's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.

Less than 1 Year	4.1
2 to 5 Years	1.5
5 to 10 Years	1.9
Over 10 Years	2.9

Malwarebytes Customer Service Score by Industry

Malwarebytes's Customer Service score was rated 3.1 stars by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.

Tech	3.1

Malwarebytes Customer Service vs. Competitors

Compared to its competitors, Malwarebytes's Customer Service score is rated right above Sunbelt Software, and is preceded by AVAST Software.

COMPANY		Customer Service Score
	CrowdStrike	4/5
	Trend Micro	3.8/5
	FireEye, Inc.	3.5/5
	Cylance	3.5/5
	AVAST Software	3.4/5
	Malwarebytes	3/5
	Sunbelt Software	N/A

Unlock Malwarebytes Customer Service vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Malwarebytes Customer Service vs. Competitors data and gain insights into your customers today.

Customer Service for Other Tech Brands

In the Tech industry, Malwarebytes's Customer Service score is rated right below ROBLOX.

COMPANY		Customer Service Score
	Apple	4.2/5
	Google	4/5
	Zoom Video Communications	4/5
	Nintendo	4/5
	Peloton	4/5
	Netflix	4/5
	Spotify	4/5
	ROBLOX	3.6/5
	Malwarebytes	3/5

Unlock Malwarebytes Customer Service vs. Companies in Tech Data

Sign Up for Brand Profile PRO to get the full Malwarebytes Customer Service vs. Companies in Tech data and gain insights into your customers today.

Malwarebytes as an Employer

4.3/5

Malwarebytes has a 4.3/5 stars for its overall company culture rated by their employees

top

10%

CEO of Malwarebytes

Marcin Kleczynski

In the Top 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Malwarebytes scored a 8 for Net Promoter Score and a 37 for Employee Net Promoter Score. NPS gauges how likely a customer of Malwarebytes would recommend the brand to a friend. ENPS measures how likely Malwarebytes employees would recommend working at Malwarebytes to a friend.

Net Promoter Score

NPS Score

48%	Promoters
12%	Passive
40%	Detractors

Employee Net Promoter Score

eNPS Score

61%	Promoters
15%	Passive
24%	Detractors

Global Ranking Snapshot

Malwarebytes is ranked #507 in the Global Top 100 Brands. It ranks just behind Boston Consulting Group and just ahead of Upwork.

RANK			INDUSTRY
505	Udemy	Greg Brown	Business and Consumer Services
506	Boston Consulting Group	Christoph Schweizer	Business and Consumer Services
507	Malwarebytes	Marcin Kleczynski	Tech
508	Upwork	Hayden Brown	Tech
509	Zendesk	Tom Eggemeier	Tech
510	TaylorMade Golf	David Abeles	Retail
511	Astrazeneca PLC	Pascal Soriot	Health and Wellness

Tech Ranking Snapshot

Malwarebytes is ranked #159 in the Tech Industry. It ranks just behind Boston Consulting Group and just ahead of Upwork.

RANK		Location
157	GoPro	San Mateo, CA
158	Boston Consulting Group	Boston, MA
159	Malwarebytes	Santa Clara, CA
160	Upwork	San Francisco, CA
161	Zendesk	San Francisco, CA
162	Astrazeneca PLC	London, AR
163	Pegasystems	Cambridge, MA