Trend Micro NPS & Customer Reviews

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Trend Micro

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About Trend Micro's Brand

Trend Micro develops server security, cloud security, and small business content security solutions. Among its major competitors, Trend Micro is ranked in 1st place for NPS while Webroot is 2nd, and FireEye, Inc. is 3rd.Their current market cap is $7.02B

Brand at a Glance

81%

Customer Loyalty

4.1/5

Product Quality

3.9/5

Pricing

3.8/5

Customer Service

Trend Micro Ranking

^#1 / 4 of its competitors

Trend Micro NPS

Trend Micro's Net Promoter Score (NPS) is a 46 with 65% Promoters, 16% Passives, and 19% Detractors. Net Promoter Score tracks whether Trend Micro's customers would recommend using the product based on a scale of -100 to 100.

Trend Micro Overall NPS

NPS

65%	Promoters
16%	Passives
19%	Detractors

Trend Micro NPS Trend

-100

-50

100

Summary	Date	Score
Aug 2023 56	Aug 2023	56
Sep 2023 57	Sep 2023	57
Jan 2024 57	Jan 2024	57
Feb 2024 55	Feb 2024	55
Apr 2024 52	Apr 2024	52
May 2024 52	May 2024	52
Jun 2024 54	Jun 2024	54
Aug 2024 54	Aug 2024	54
Sep 2024 51	Sep 2024	51
Feb 2025 51	Feb 2025	51
Aug 2025 49	Aug 2025	49
Nov 2025 44	Nov 2025	44

How Other Brands Compare

Trend Micro is ranked first for NPS among its competitors. Symantec and Malwarebytes come in second and third, with McAfee coming in at #4. Among those competitors, it is the third most valued company behind McAfee.

	Trend Micro	McAfee	Malwarebytes	Symantec
Global Ranking	#-	#503	#507	#-
NPS	46	7	8	15
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	$7.02B	$31.96B	$250.00M	$14.68B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Trend Micro NPS by Gender

Trend Micro's NPS was rated 61 by Male customers on Comparably.

Male

Trend Micro's NPS was rated 61 by Male customers on Comparably.

72%

Promoters

17%

Passives

11%

Detractors

Female

N/A

Trend Micro's NPS is not yet rated by Female customers.

Promoters

Passives

Detractors

Trend Micro NPS by Ethnicity

Trend Micro's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 100	Caucasian	100
Asian or Pacific Islander 70	Asian or Pacific Islander	70
Other 34	Other	34

Trend Micro NPS by Age

Trend Micro's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.

100

Summary

Age

Promoters

Passives

Detractors

18-25

50%

33%

17%

26-30

100%

31-35

67%

33%

Trend Micro NPS by Usage

Trend Micro's NPS was rated the highest by customers who have used Trend Micro's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 20	Less than 1 Year	20
1 to 2 Years 87	1 to 2 Years	87
2 to 5 Years 67	2 to 5 Years	67

Trend Micro NPS vs. Competitors

Compared to its competitors, Trend Micro's NPS is rated right above Webroot.

COMPANY		NPS Score
	Trend Micro	46
	Webroot	40
	FireEye, Inc.	30
	Sophos	22
	Symantec	15
	Malwarebytes	8
	McAfee	7
	Cylance	0
	CloudPassage	N/A
	Sunbelt Software	N/A

Trend Micro Customer Reviews

Out of the 2 Trend Micro customer reviews 2 were positive and 0 were constructive. Trend Micro customer reviews reflect that all customers have a favorable experience using the products/services of the company.

Trend Micro Customer Loyalty

81%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

81% of Trend Micro users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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81%

19%

Trend Micro Customer Loyalty Score by Gender

Trend Micro's Customer Loyalty score was rated 80 by Male customers on Comparably.

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Male

80%

Yes

Female

N/A

Yes

Trend Micro Customer Loyalty Score by Ethnicity

Trend Micro's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Asian or Pacific Islander

out of 100

Other

Trend Micro Customer Loyalty Score by Age

Trend Micro's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 55%	18-25	55%
26-30 100%	26-30	100%
31-35 70%	31-35	70%

Trend Micro Customer Loyalty Score by Usage

Trend Micro's Customer Loyalty score was rated the highest by customers who have used Trend Micro's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	82%
1 to 2 Years	78%
2 to 5 Years	85%

Trend Micro Customer Loyalty Score by Industry

Trend Micro's Customer Loyalty score was rated 74% by Tech industry customers.

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Tech	74%

Trend Micro Customer Loyalty vs. Competitors

Compared to its competitors, Trend Micro's Customer Loyalty score is rated right above FireEye, Inc., and is preceded by McAfee.

COMPANY		Customer Loyalty Score
	McAfee	83%
	Trend Micro	81%
	FireEye, Inc.	80%
	Malwarebytes	74%
	Sophos	73%
	Cylance	70%
	Symantec	68%
	Webroot	57%
	CloudPassage	N/A
	Sunbelt Software	N/A

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Trend Micro Product Quality

4.1/5

Trend Micro has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.

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Trend Micro Product Information

Trend Micro’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Trend Micro's product the highest.

Website: http://www.trendmicro.com

Company Size: 5,001-10,000 Employees

Industry

Tech

Big Data

Business Services

Enterprise

Government & Legal

Hardware and Devices

SaaS

Quick Insights into Trend Micro Product Quality

Trend Micro's Product Quality score was rated highest by customers ages 26-30, and rated lowest by customers ages 31-35.

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Ranked Trend Micro Product Quality the Highest

26-30	4.7
Caucasian	4.4
2 to 5 Years	4.3

Ranked Trend Micro Product Quality the Lowest

1 to 2 Years	4
Other	3.8
31-35	3.1

Trend Micro Product Quality Score by Gender

Trend Micro's Product Quality score was rated 4.1 by Male customers on Comparably.

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Male

4.1/5

Female

N/A

Trend Micro Product Quality Score by Ethnicity

Trend Micro's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 4.4	Caucasian	4.4
Asian or Pacific Islander 4.2	Asian or Pacific Islander	4.2
Other 3.8	Other	3.8

Trend Micro Product Quality Score by Age

Trend Micro's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.

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Summary	Age	Score
18-25 3.9	18-25	3.9
26-30 4.7	26-30	4.7
31-35 3.1	31-35	3.1

Trend Micro Product Quality Score by Usage

Trend Micro's Product Quality score was rated the highest by customers who have used Trend Micro's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	4.1
1 to 2 Years	4
2 to 5 Years	4.3

Trend Micro Product Quality Score by Industry

Trend Micro's Product Quality score was rated 4.1 stars by Tech industry customers.

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Tech	4.1

Trend Micro Product Quality vs. Competitors

Compared to its competitors, Trend Micro's Product Quality score is rated right above FireEye, Inc..

COMPANY		Product Quality Score
	Trend Micro	4.1/5
	FireEye, Inc.	4/5
	Webroot	3.8/5
	Sophos	3.8/5
	McAfee	3.8/5
	Symantec	3.6/5
	Malwarebytes	3.6/5
	Cylance	3.3/5
	CloudPassage	N/A
	Sunbelt Software	N/A

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Trend Micro Pricing

Trend Micro ROI & Value For Money

3.9/5

Trend Micro has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.

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Trend Micro Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into Trend Micro ROI

Trend Micro's ROI score was rated highest by customers ages 26-30, and rated lowest by customers ages 31-35.

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Ranked Trend Micro ROI the Highest

26-30	5
Caucasian	4.6
2 to 5 Years	4.4

Ranked Trend Micro ROI the Lowest

Other	3.8
Less than 1 Year	3.4
31-35	3.3

Trend Micro ROI Score by Gender

Trend Micro's ROI score was rated 3.9 by Male customers on Comparably.

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Male

3.9/5

Female

N/A

Trend Micro ROI Score by Ethnicity

Trend Micro's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 4.6	Caucasian	4.6
Asian or Pacific Islander 4	Asian or Pacific Islander	4
Other 3.8	Other	3.8

Trend Micro ROI Score by Age

Trend Micro's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.

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Summary	Age	Score
18-25 3.4	18-25	3.4
26-30 5	26-30	5
31-35 3.3	31-35	3.3

Trend Micro ROI Score by Usage

Trend Micro's ROI score was rated the highest by customers who have used Trend Micro's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.4
1 to 2 Years	4
2 to 5 Years	4.4

Trend Micro ROI Score by Industry

Trend Micro's ROI score was rated 4 stars by Tech industry customers.

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Tech	4

Trend Micro Pricing vs. Competitors

Compared to its competitors, Trend Micro's ROI score is rated right above Sophos.

COMPANY		Pricing Score
	Trend Micro	3.9/5
	Sophos	3.9/5
	FireEye, Inc.	3.8/5
	Webroot	3.8/5
	Symantec	3.5/5
	McAfee	3.5/5
	Cylance	3.5/5
	Malwarebytes	3.4/5
	CloudPassage	N/A
	Sunbelt Software	N/A

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Trend Micro Customer Satisfaction (CSAT)

Trend Micro Customer Satisfaction (CSAT) Score

86 / 100

Trend Micro has an overall Customer Satisfaction score of 86 rated by its users and customers.

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Very Satisfied	50%
Satisfied	36%
Neither Satisfied nor Dissatisfied	5%
Dissatisfied	2%
Very Dissatisfied	7%

Very Satisfied

50%

Satisfied

36%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Trend Micro Customer Satisfaction

Trend Micro's Customer Satisfaction score was rated highest by customers who have used Trend Micro's products/services for 2 to 5 Years, and rated lowest by Other customers.

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Ranked Trend Micro Customer Satisfaction the Highest

2 to 5 Years	100%
26-30	100%
Asian or Pacific Islander	100%

Ranked Trend Micro Customer Satisfaction the Lowest

Less than 1 Year	80%
31-35	67%
Other	67%

Trend Micro Customer Satisfaction Score by Gender

Trend Micro's Customer Satisfaction score was rated 88 by Male customers on Comparably.

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88 / 100

Male

	Very Satisfied	41%
	Satisfied	47%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	6%
	Very Dissatisfied	6%

Trend Micro Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Trend Micro's Customer Satisfaction (CSAT) score was rated 83% according to Caucasian users and customers.

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83 / 100

Very Satisfied	83%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	17%

Very Satisfied

83%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

17%

CSAT according to Asian or Pacific Islander

Trend Micro's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.

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100 / 100

Very Satisfied	22%
Satisfied	78%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

22%

Satisfied

78%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Other

Trend Micro's Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.

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67 / 100

Very Satisfied	67%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	33%
Very Dissatisfied	0%

Very Satisfied

67%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

33%

Very Dissatisfied

Trend Micro Customer Satisfaction Score by Age

Trend Micro's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.

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100

Breakdown

Age

Score

18-25

83%

26-30

100%

31-35

67%

Trend Micro Customer Satisfaction Score by Usage

Trend Micro's Customer Satisfaction score was rated the highest by customers who have used Trend Micro's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	80
1 to 2 Years	83
2 to 5 Years	100

Trend Micro Customer Satisfaction Score by Industry

Trend Micro's Customer Satisfaction score was rated 84 points by Tech industry customers.

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	"title": "Trend Micro Customer Satisfaction Score by Industry",
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			"label": "Tech",
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Tech	84

Trend Micro Customer Satisfaction vs. Competitors

Compared to its competitors, Trend Micro's Customer Satisfaction score is rated right above Sophos.

COMPANY		Customer Satisfaction (CSAT) Score
	Trend Micro	86%
	Sophos	73%
	FireEye, Inc.	67%
	McAfee	58%
	Malwarebytes	54%
	Symantec	43%
	Webroot	38%
	Cylance	31%
	CloudPassage	0%
	Sunbelt Software	0%

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Trend Micro Customer Service

3.8/5

Trend Micro has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.

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About Trend Micro's Customer Service

Website

http://www.trendmicro.com

Phone Number

<<not-applicable>>

Quick Insights into Trend Micro Customer Service

Trend Micro's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers ages 31-35.

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Ranked Trend Micro Customer Service the Highest

26-30	5
2 to 5 Years	4.4
Caucasian	4.4

Ranked Trend Micro Customer Service the Lowest

Other	3.5
Less than 1 Year	3.2
31-35	3.1

Trend Micro Customer Service Score by Gender

Trend Micro's Customer Service score was rated 3.8 by Male customers on Comparably.

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Male

3.8/5

Female

N/A

Trend Micro Customer Service Score by Ethnicity

Trend Micro's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 4.4	Caucasian	4.4
Asian or Pacific Islander 4	Asian or Pacific Islander	4
Other 3.5	Other	3.5

Trend Micro Customer Service Score by Age

Trend Micro's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.

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100

Summary	Age	Customer Service Score
18-25 3.2	18-25	3.2
26-30 5	26-30	5
31-35 3.1	31-35	3.1

Trend Micro Customer Service Score by Usage

Trend Micro's Customer Service score was rated the highest by customers who have used Trend Micro's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.2
1 to 2 Years	3.8
2 to 5 Years	4.4

Trend Micro Customer Service Score by Industry

Trend Micro's Customer Service score was rated 3.9 stars by Tech industry customers.

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Tech	3.9

Trend Micro Customer Service vs. Competitors

Compared to its competitors, Trend Micro's Customer Service score is rated right above McAfee, and is preceded by Sophos.

COMPANY		Customer Service Score
	Sophos	3.9/5
	Trend Micro	3.8/5
	McAfee	3.6/5
	FireEye, Inc.	3.5/5
	Cylance	3.5/5
	Malwarebytes	3/5
	Symantec	2.9/5
	Webroot	2.4/5
	CloudPassage	N/A
	Sunbelt Software	N/A

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Trend Micro as an Employer

4.5/5

Trend Micro has a 4.5/5 stars for its overall company culture rated by their employees

top

CEO of Trend Micro

Eva Chen

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Trend Micro scored a 46 for Net Promoter Score and a 45 for Employee Net Promoter Score. NPS gauges how likely a customer of Trend Micro would recommend the brand to a friend. ENPS measures how likely Trend Micro employees would recommend working at Trend Micro to a friend.

Net Promoter Score

NPS Score

65%	Promoters
16%	Passive
19%	Detractors

Employee Net Promoter Score

eNPS Score

58%	Promoters
29%	Passive
13%	Detractors

Global Ranking Snapshot

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5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail