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NPS
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Cylance
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About Cylance's Brand
Cylance is a global provider of cybersecurity products and services to solve the world's most difficult security problems. Among its major competitors, Cylance is ranked in 5th place for NPS while Immunity is 1st, and Tanium is 2nd.Their current valuation is $4.77B
Brand at a Glance
70%
Customer Loyalty
3.3/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Cylance CMO
Grant Johnson
Grant Johnson serves as the Chief Marketing Officer of Cylance Inc.. Grant started at Cylance Inc. in March of 2018. Grant currently resides in Orange County, California Area.
Cylance Ranking
- #3 / 4 of its competitors
Cylance NPS
Cylance's Net Promoter Score (NPS) is a 0 with 39% Promoters, 22% Passives, and 39% Detractors. Net Promoter Score tracks whether Cylance's customers would recommend using the product based on a scale of -100 to 100.
Cylance Overall NPS
| 39% | Promoters |
|---|---|
| 22% | Passives |
| 39% | Detractors |
Cylance NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 8 | Jun 2021 | 8 |
Jul 2021 6 | Jul 2021 | 6 |
Aug 2021 8 | Aug 2021 | 8 |
Sep 2021 1 | Sep 2021 | 1 |
Oct 2021 -1 | Oct 2021 | -1 |
Nov 2021 -2 | Nov 2021 | -2 |
Jan 2022 -2 | Jan 2022 | -2 |
Feb 2022 0 | Feb 2022 | 0 |
Jul 2022 -3 | Jul 2022 | -3 |
Aug 2022 -3 | Aug 2022 | -3 |
Dec 2022 -2 | Dec 2022 | -2 |
Dec 2024 0 | Dec 2024 | 0 |
How Other Brands Compare
Cylance is ranked third for NPS among its competitors. Tanium and CrowdStrike come in first and second, with Panda Security coming in at #4. Among those competitors, it is the lowest valued company behind CrowdStrike.
Cylance |  Tanium |  CrowdStrike |  Panda Security | |
| Global Ranking | #- | #771 | #972 | #- |
| NPS | 0 | 47 | 42 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $4.77B | $6.50B | $37.95B | $30.33B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cylance NPS by Gender
Male customers rated Cylance's NPS 33 points higher than Female customers.
Male
0
Cylance's NPS was rated by Male customers on Comparably.
43%
Promoters
14%
Passives
43%
Detractors
Female
-33
Cylance's NPS was rated -33 by Female customers on Comparably.
0%
Promoters
67%
Passives
33%
Detractors
Cylance NPS by Ethnicity
Cylance's NPS was rated -25 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -25 | Caucasian | -25 |
Cylance NPS by Age
Cylance's NPS was rated -75 points by customers ages 66+ on Comparably.
Cylance NPS by Usage
Cylance's NPS was rated the highest by customers who have used Cylance's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -16 | Less than 1 Year | -16 |
2 to 5 Years -34 | 2 to 5 Years | -34 |
Cylance NPS vs. Competitors
Compared to its competitors, Cylance's NPS is rated right above SecureAuth, and is preceded by Sophos.
| COMPANY | NPS Score | |
|---|---|---|
 | Immunity | 100 |
| Tanium | 47 |
| CrowdStrike | 42 |
 | Sophos | 22 |
| Cylance | 0 |
 | SecureAuth | 0 |
 | Avecto | N/A |
Cylance Customer Loyalty
70%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
70% of Cylance users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Cylance Customer Loyalty Score by Gender
Female customers rated Cylance's Customer Loyalty score 39% higher than Male customers.
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Male
61%
Yes
Female
100%
Yes
Cylance Customer Loyalty Score by Ethnicity
Cylance's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Cylance.
78
out of 100
Caucasian
Cylance Customer Loyalty Score by Age
Cylance's Customer Loyalty score was rated 78% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Cylance.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 78% | 66+ | 78% |
Cylance Customer Loyalty Score by Usage
Cylance's Customer Loyalty score was rated 70% by customers who have used Cylance's products/services for 2 to 5 Years, and by customers with Less than 1 Year of usage.
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Cylance Customer Loyalty Score by Industry
Cylance's Customer Loyalty score was rated 100% by Tech industry customers.
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Cylance Customer Loyalty vs. Competitors
Compared to its competitors, Cylance's Customer Loyalty score is rated right above SecureAuth, and is preceded by Sophos.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Immunity | 100% |
| Tanium | 86% |
| CrowdStrike | 79% |
| Sophos | 73% |
| Cylance | 70% |
| SecureAuth | 68% |
| Avecto | N/A |
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Cylance Product Quality
3.3/5
Cylance has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Cylance Product Information
Cylance’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Cylance's product the highest.
- Website
- http://www.cylance.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
AI, Big Data and Analytics
Enterprise
Hardware and Devices
SaaS
Quick Insights into Cylance Product Quality
Cylance's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by customers who have used Cylance's products/services for Less than 1 Year.
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Ranked Cylance Product Quality the Highest
Ranked Cylance Product Quality the Lowest
Cylance Product Quality Score by Gender
Male customers rated Cylance's Product Quality score 0.1 stars higher than Female customers.
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Male
3.1/5
Female
3/5
Cylance Product Quality Score by Ethnicity
Cylance's Product Quality score was rated 2.9 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Cylance Product Quality Score by Age
Cylance's Product Quality score was rated 2.5 stars by customers ages 66+ on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 2.5 | 66+ | 2.5 |
Cylance Product Quality Score by Usage
Cylance's Product Quality score was rated 3 stars by customers who have used Cylance's products/services for 2 to 5 Years, and by customers with Less than 1 Year of usage.
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Cylance Product Quality Score by Industry
Cylance's Product Quality score was rated 3.8 stars by Tech industry customers.
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Cylance Product Quality vs. Competitors
Compared to its competitors, Cylance's Product Quality score is rated right above Avecto, and is preceded by SecureAuth.
| COMPANY | Product Quality Score | |
|---|---|---|
| Tanium | 4.1/5 |
| CrowdStrike | 4.1/5 |
| Immunity | 4/5 |
| Sophos | 3.8/5 |
| SecureAuth | 3.5/5 |
| Cylance | 3.3/5 |
| Avecto | N/A |
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Cylance Pricing
Cylance ROI & Value For Money
3.5/5
Cylance has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Cylance Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Cylance ROI
Cylance's ROI score was rated highest by customers from the Tech industry, and rated lowest by customers who have used Cylance's products/services for Less than 1 Year.
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Ranked Cylance ROI the Highest
Ranked Cylance ROI the Lowest
Cylance ROI Score by Gender
Male customers rated Cylance's ROI score 0.2 stars higher than Female customers.
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Male
3.5/5
Female
3.3/5
Cylance ROI Score by Ethnicity
Cylance's ROI score was rated 3.4 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Cylance ROI Score by Age
Cylance's ROI score was rated 2.6 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Cylance.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 2.6 | 66+ | 2.6 |
Cylance ROI Score by Usage
Cylance's ROI score was rated the highest by customers who have used Cylance's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Cylance ROI Score by Industry
Cylance's ROI score was rated 4.1 stars by Tech industry customers.
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Cylance Pricing vs. Competitors
Compared to its competitors, Cylance's ROI score is rated right above SecureAuth, and is preceded by Tanium.
| COMPANY | Pricing Score | |
|---|---|---|
| CrowdStrike | 3.9/5 |
| Sophos | 3.9/5 |
| Tanium | 3.8/5 |
| Cylance | 3.5/5 |
| SecureAuth | 3/5 |
| Immunity | 3/5 |
| Avecto | N/A |
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Cylance Customer Satisfaction (CSAT)
Cylance Customer Satisfaction (CSAT) Score
31 / 100
Cylance has an overall Customer Satisfaction score of 31 rated by its users and customers.
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Very Satisfied
0%
Satisfied
31%
Neither Satisfied nor Dissatisfied
46%
Dissatisfied
8%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Cylance Customer Satisfaction
Cylance's Customer Satisfaction score was rated highest by Male customers.
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Ranked Cylance Customer Satisfaction the Highest
Cylance Customer Satisfaction Score by Gender
Cylance's Customer Satisfaction score was rated 40 by Male customers on Comparably.
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40 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 40% | |
Dissatisfied | 20% | |
Very Dissatisfied | 0% |
Cylance Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Cylance's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
33%
Very Dissatisfied
0%
Cylance Customer Satisfaction Score by Usage
Cylance's Customer Satisfaction score was rated 25 points by customers who have used Cylance's products/services for Less than 1 Year.
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Cylance Customer Satisfaction vs. Competitors
Compared to its competitors, Cylance's Customer Satisfaction score is rated right above Avecto, and is preceded by Tanium.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Immunity | 100% |
| SecureAuth | 100% |
| CrowdStrike | 83% |
| Sophos | 73% |
| Tanium | 69% |
| Cylance | 31% |
| Avecto | 0% |
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Cylance Customer Service
3.5/5
Cylance has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Cylance's Customer Service
Address
Irvine, CA
Website
http://www.cylance.com
Phone Number
1(877) 973-3336
Quick Insights into Cylance Customer Service
Cylance's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by customers who have used Cylance's products/services for 2 to 5 Years.
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Ranked Cylance Customer Service the Highest
Ranked Cylance Customer Service the Lowest
Cylance Customer Service Score by Gender
Male customers rated Cylance's Customer Service score 0.3 stars higher than Female customers.
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Male
3.4/5
Female
3.1/5
Cylance Customer Service Score by Ethnicity
Cylance's Customer Service score was rated 3.6 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Cylance Customer Service Score by Age
Cylance's Customer Service score was rated 2.6 stars by customers ages 66+ on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 2.6 | 66+ | 2.6 |
Cylance Customer Service Score by Usage
Cylance's Customer Service score was rated the highest by customers who have used Cylance's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Cylance Customer Service Score by Industry
Cylance's Customer Service score was rated 4 stars by Tech industry customers.
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Cylance Customer Service vs. Competitors
Compared to its competitors, Cylance's Customer Service score is rated right above Immunity, and is preceded by Sophos.
| COMPANY | Customer Service Score | |
|---|---|---|
| Tanium | 4/5 |
| CrowdStrike | 4/5 |
| Sophos | 3.9/5 |
| Cylance | 3.5/5 |
| Immunity | 3/5 |
| SecureAuth | 3/5 |
| Avecto | N/A |
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Cylance as an Employer
2.9/5
Cylance has a 2.9/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Cylance scored a 0 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of Cylance would recommend the brand to a friend. ENPS measures how likely Cylance employees would recommend working at Cylance to a friend.
Net Promoter Score
0
NPS Score
| 39% | Promoters |
|---|---|
| 22% | Passive |
| 39% | Detractors |
Employee Net Promoter Score
-13
eNPS Score
| 40% | Promoters |
|---|---|
| 7% | Passive |
| 53% | Detractors |
