22
NPS
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Sophos
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About Sophos' Brand
Sophos develops network security and threat management products to protect organizations against malicious acts. Among its major competitors, Sophos is ranked in 6th place for NPS while ESET is 1st, and Fortinet is 2nd.
Brand at a Glance
73%
Customer Loyalty
3.8/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
Sophos CMO
Matt F
Matt F serves as the Chief Marketing Officer for Sophos. Matt started at Sophos in September of 2012. Matt is based in the Pocatello, Idaho Area.
Sophos Ranking
- #4 / 4 of its competitors
Sophos NPS
Sophos's Net Promoter Score (NPS) is a 22 with 50% Promoters, 22% Passives, and 28% Detractors. Net Promoter Score tracks whether Sophos's customers would recommend using the product based on a scale of -100 to 100.
Sophos Overall NPS
| 50% | Promoters |
|---|---|
| 22% | Passives |
| 28% | Detractors |
Sophos NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 21 | Aug 2023 | 21 |
Sep 2023 27 | Sep 2023 | 27 |
Oct 2023 27 | Oct 2023 | 27 |
Nov 2023 25 | Nov 2023 | 25 |
Dec 2023 22 | Dec 2023 | 22 |
Feb 2024 24 | Feb 2024 | 24 |
May 2024 25 | May 2024 | 25 |
Jul 2024 27 | Jul 2024 | 27 |
Aug 2024 28 | Aug 2024 | 28 |
Sep 2024 26 | Sep 2024 | 26 |
Oct 2024 25 | Oct 2024 | 25 |
Feb 2025 23 | Feb 2025 | 23 |
How Other Brands Compare
Sophos is ranked #4 for NPS among its competitors. Fortinet and Palo Alto Networks come in first and second, with RingCentral coming in at third.
Sophos |  RingCentral |  Fortinet |  Palo Alto Networks | |
| Global Ranking | #- | #209 | #275 | #446 |
| NPS | 22 | 25 | 42 | 32 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $24.48B | $27.91B | $31.32B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sophos NPS by Gender
Female customers rated Sophos's NPS 60 points higher than Male customers.
Male
0
Sophos's NPS was rated by Male customers on Comparably.
41%
Promoters
18%
Passives
41%
Detractors
Female
60
Sophos's NPS was rated 60 by Female customers on Comparably.
80%
Promoters
0%
Passives
20%
Detractors
Sophos NPS by Ethnicity
Sophos's NPS was rated the highest by Native American customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Asian or Pacific Islander -100 | Asian or Pacific Islander | -100 |
Native American 100 | Native American | 100 |
Other 57 | Other | 57 |
Sophos NPS by Age
Sophos's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
Sophos NPS by Usage
Sophos's NPS was rated the highest by customers who have used Sophos's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 37 | 1 to 2 Years | 37 |
2 to 5 Years 16 | 2 to 5 Years | 16 |
5 to 10 Years 11 | 5 to 10 Years | 11 |
Over 10 Years -100 | Over 10 Years | -100 |
Sophos NPS vs. Competitors
Compared to its competitors, Sophos's NPS is rated right above Symantec, and is preceded by RingCentral.
| COMPANY | NPS Score | |
|---|---|---|
 | ESET | 51 |
| Fortinet | 42 |
| Palo Alto Networks | 32 |
 | FireEye, Inc. | 30 |
| RingCentral | 25 |
| Sophos | 22 |
 | Symantec | 15 |
 | Darktrace | 11 |
 | Cylance | 0 |
Sophos Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Sophos users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sophos Customer Loyalty Score by Gender
Male customers rated Sophos's Customer Loyalty score 10% higher than Female customers.
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Male
74%
Yes
Female
64%
Yes
Sophos Customer Loyalty Score by Ethnicity
Sophos's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Sophos.
64
out of 100
Caucasian
70
out of 100
Asian or Pacific Islander
70
out of 100
Native American
74
out of 100
Other
Sophos Customer Loyalty Score by Age
Sophos's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Sophos.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 46% | 31-35 | 46% |
36-40 85% | 36-40 | 85% |
41-45 78% | 41-45 | 78% |
Sophos Customer Loyalty Score by Usage
Sophos's Customer Loyalty score was rated the highest by customers who have used Sophos's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Sophos Customer Loyalty Score by Industry
Sophos's Customer Loyalty score was rated 79% by Tech industry customers.
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Sophos Customer Loyalty vs. Competitors
Compared to its competitors, Sophos's Customer Loyalty score is rated right above Darktrace, and is preceded by FireEye, Inc..
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| ESET | 91% |
| RingCentral | 85% |
| Fortinet | 82% |
| Palo Alto Networks | 82% |
| FireEye, Inc. | 80% |
| Sophos | 73% |
| Darktrace | 70% |
| Cylance | 70% |
| Symantec | 68% |
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Sophos Product Quality
3.8/5
Sophos has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Sophos Product Information
Sophos’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Sophos's product the highest.
- Website
- http://www.sophos.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Enterprise
SaaS
Quick Insights into Sophos Product Quality
Sophos's Product Quality score was rated highest by customers ages 41-45, and rated lowest by Asian or Pacific Islander customers.
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Ranked Sophos Product Quality the Highest
Ranked Sophos Product Quality the Lowest
Sophos Product Quality Score by Gender
Female customers rated Sophos's Product Quality score 0.2 stars higher than Male customers.
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Male
3.7/5
Female
3.9/5
Sophos Product Quality Score by Ethnicity
Sophos's Product Quality score was rated the highest by Native American customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Sophos.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Asian or Pacific Islander 1.8 | Asian or Pacific Islander | 1.8 |
Native American 4.6 | Native American | 4.6 |
Other 4.5 | Other | 4.5 |
Sophos Product Quality Score by Age
Sophos's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3 | 31-35 | 3 |
36-40 4.1 | 36-40 | 4.1 |
41-45 4.7 | 41-45 | 4.7 |
Sophos Product Quality Score by Usage
Sophos's Product Quality score was rated the highest by customers who have used Sophos's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Sophos Product Quality Score by Industry
Sophos's Product Quality score was rated 3.6 stars by Tech industry customers.
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Sophos Product Quality vs. Competitors
Compared to its competitors, Sophos's Product Quality score is rated right above Darktrace, and is preceded by Palo Alto Networks.
| COMPANY | Product Quality Score | |
|---|---|---|
| Fortinet | 4.2/5 |
| ESET | 4.1/5 |
| RingCentral | 4/5 |
| FireEye, Inc. | 4/5 |
| Palo Alto Networks | 3.9/5 |
| Sophos | 3.8/5 |
| Darktrace | 3.7/5 |
| Symantec | 3.6/5 |
| Cylance | 3.3/5 |
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Sophos Pricing
Sophos ROI & Value For Money
3.9/5
Sophos has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Sophos Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Sophos ROI
Sophos's ROI score was rated highest by Native American customers, and rated lowest by Asian or Pacific Islander customers.
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Ranked Sophos ROI the Highest
Ranked Sophos ROI the Lowest
Sophos ROI Score by Gender
Female customers rated Sophos's ROI score 0.4 stars higher than Male customers.
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Male
3.5/5
Female
3.9/5
Sophos ROI Score by Ethnicity
Sophos's ROI score was rated the highest by Native American customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Sophos.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Asian or Pacific Islander 2.1 | Asian or Pacific Islander | 2.1 |
Native American 4.6 | Native American | 4.6 |
Other 4.2 | Other | 4.2 |
Sophos ROI Score by Age
Sophos's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.9 | 31-35 | 2.9 |
36-40 4.1 | 36-40 | 4.1 |
41-45 3.5 | 41-45 | 3.5 |
Sophos ROI Score by Usage
Sophos's ROI score was rated the highest by customers who have used Sophos's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Sophos ROI Score by Industry
Sophos's ROI score was rated 3.4 stars by Tech industry customers.
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Sophos Pricing vs. Competitors
Compared to its competitors, Sophos's ROI score is rated right above Palo Alto Networks, and is preceded by ESET.
| COMPANY | Pricing Score | |
|---|---|---|
| Fortinet | 4.2/5 |
| ESET | 3.9/5 |
| Sophos | 3.9/5 |
| Palo Alto Networks | 3.8/5 |
| FireEye, Inc. | 3.8/5 |
| RingCentral | 3.8/5 |
| Darktrace | 3.7/5 |
| Symantec | 3.5/5 |
| Cylance | 3.5/5 |
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Sophos Customer Satisfaction (CSAT)
Sophos Customer Satisfaction (CSAT) Score
73 / 100
Sophos has an overall Customer Satisfaction score of 73 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
42%
Satisfied
31%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
2%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Sophos Customer Satisfaction
Sophos's Customer Satisfaction score was rated highest by customers who have used Sophos's products/services for 2 to 5 Years, and rated lowest by Asian or Pacific Islander customers.
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Ranked Sophos Customer Satisfaction the Highest
Ranked Sophos Customer Satisfaction the Lowest
Sophos Customer Satisfaction Score by Gender
Female customers rated Sophos's Customer Satisfaction score 1 points higher than Male customers.
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74 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 41% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 0% | |
Very Dissatisfied | 13% |
75 / 100
FemaleVery Satisfied | 75% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Sophos Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Sophos' Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.
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60 / 100
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
CSAT according to Asian or Pacific Islander
Sophos' Customer Satisfaction (CSAT) score was rated 34% according to Asian or Pacific Islander users and customers.
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34 / 100
Very Satisfied
0%
Satisfied
34%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Other
Sophos' Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
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100 / 100
Very Satisfied
71%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Sophos Customer Satisfaction Score by Age
Sophos's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 60% | |||||||||||||||
| 36-40 | 83% | |||||||||||||||
| 41-45 | 67% |
Sophos Customer Satisfaction Score by Usage
Sophos's Customer Satisfaction score was rated the highest by customers who have used Sophos's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Sophos Customer Satisfaction Score by Industry
Sophos's Customer Satisfaction score was rated 75 points by Tech industry customers.
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"label": "Tech",
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"stars": 0,
"csatScore": 75,
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}Sophos Customer Satisfaction vs. Competitors
Compared to its competitors, Sophos's Customer Satisfaction score is rated right above Darktrace, and is preceded by Palo Alto Networks.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Fortinet | 83% |
| Palo Alto Networks | 73% |
| Sophos | 73% |
| Darktrace | 72% |
| FireEye, Inc. | 67% |
| ESET | 60% |
| RingCentral | 53% |
| Symantec | 43% |
| Cylance | 31% |
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Sophos Customer Service
3.9/5
Sophos has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Sophos's Customer Service
Address
The Pentagon Abingdon Science Park, Abingdon, IL
Website
http://www.sophos.com
Quick Insights into Sophos Customer Service
Sophos's Customer Service score was rated highest by Other customers, and rated lowest by customers who have used Sophos's products/services for Over 10 Years.
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Ranked Sophos Customer Service the Highest
Ranked Sophos Customer Service the Lowest
Sophos Customer Service Score by Gender
Male customers rated Sophos's Customer Service score 0.4 stars higher than Female customers.
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Male
3.7/5
Female
3.3/5
Sophos Customer Service Score by Ethnicity
Sophos's Customer Service score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Sophos.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Asian or Pacific Islander 2.3 | Asian or Pacific Islander | 2.3 |
Native American 3.6 | Native American | 3.6 |
Other 4.4 | Other | 4.4 |
Sophos Customer Service Score by Age
Sophos's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Sophos.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 3.3 | 31-35 | 3.3 |
36-40 4.1 | 36-40 | 4.1 |
41-45 3.9 | 41-45 | 3.9 |
Sophos Customer Service Score by Usage
Sophos's Customer Service score was rated the highest by customers who have used Sophos's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Sophos Customer Service Score by Industry
Sophos's Customer Service score was rated 3.3 stars by Tech industry customers.
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Sophos Customer Service vs. Competitors
Compared to its competitors, Sophos's Customer Service score is rated right above RingCentral, and is preceded by Palo Alto Networks.
| COMPANY | Customer Service Score | |
|---|---|---|
| Fortinet | 4.3/5 |
| Darktrace | 4/5 |
| Palo Alto Networks | 3.9/5 |
| Sophos | 3.9/5 |
| RingCentral | 3.6/5 |
| FireEye, Inc. | 3.5/5 |
| Cylance | 3.5/5 |
| ESET | 3.4/5 |
| Symantec | 2.9/5 |
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Sophos as an Employer
4.5/5
Sophos has a 4.5/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Sophos scored a 22 for Net Promoter Score and a 35 for Employee Net Promoter Score. NPS gauges how likely a customer of Sophos would recommend the brand to a friend. ENPS measures how likely Sophos employees would recommend working at Sophos to a friend.
Net Promoter Score
22
NPS Score
| 50% | Promoters |
|---|---|
| 22% | Passive |
| 28% | Detractors |
Employee Net Promoter Score
35
eNPS Score
| 55% | Promoters |
|---|---|
| 25% | Passive |
| 20% | Detractors |
