51
NPS
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ESET
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About ESET's Brand
ESETis a provider of antivirus and security software solutions.
Brand at a Glance
91%
Customer Loyalty
4.1/5
Product Quality
3.9/5
Pricing
3.4/5
Customer Service
ESET NPS
ESET's Net Promoter Score (NPS) is a 51 with 69% Promoters, 13% Passives, and 18% Detractors. Net Promoter Score tracks whether ESET's customers would recommend using the product based on a scale of -100 to 100.
ESET Overall NPS
| 69% | Promoters |
|---|---|
| 13% | Passives |
| 18% | Detractors |
ESET NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 53 | Sep 2022 | 53 |
Jan 2023 51 | Jan 2023 | 51 |
Feb 2023 50 | Feb 2023 | 50 |
Mar 2023 52 | Mar 2023 | 52 |
May 2023 52 | May 2023 | 52 |
Jun 2023 54 | Jun 2023 | 54 |
Jul 2023 54 | Jul 2023 | 54 |
Feb 2024 52 | Feb 2024 | 52 |
Apr 2024 49 | Apr 2024 | 49 |
Oct 2024 51 | Oct 2024 | 51 |
Dec 2024 51 | Dec 2024 | 51 |
Apr 2025 51 | Apr 2025 | 51 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ESET NPS by Gender
ESET's NPS was rated 9 by Male customers on Comparably.
Male
9
ESET's NPS was rated 9 by Male customers on Comparably.
45%
Promoters
19%
Passives
36%
Detractors
Female
N/A
ESET's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
ESET NPS by Ethnicity
ESET's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Other -34 | Other | -34 |
ESET NPS by Age
ESET's NPS was rated 75 points by customers ages 36-40 on Comparably.
ESET NPS by Usage
ESET's NPS was rated the highest by customers who have used ESET's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 55 | Less than 1 Year | 55 |
1 to 2 Years -15 | 1 to 2 Years | -15 |
2 to 5 Years 62 | 2 to 5 Years | 62 |
5 to 10 Years 54 | 5 to 10 Years | 54 |
Over 10 Years 0 | Over 10 Years | 0 |
ESET Customer Loyalty
91%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
91% of ESET users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ESET Customer Loyalty Score by Gender
ESET's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
ESET Customer Loyalty Score by Ethnicity
ESET's Customer Loyalty score was rated 100% by both Caucasian and Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of ESET.
100
out of 100
Caucasian
100
out of 100
Other
ESET Customer Loyalty Score by Age
ESET's Customer Loyalty score was rated 100% by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of ESET.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 100% | 36-40 | 100% |
ESET Customer Loyalty Score by Usage
ESET's Customer Loyalty score was rated 100% by customers who have used ESET's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
ESET Customer Loyalty Score by Industry
ESET's Customer Loyalty score was rated 100% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
ESET Product Quality
4.1/5
ESET has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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ESET Product Information
ESET serves markets in the United States. ESET supports Web and Android devices and offers products for small, medium, and large sized businesses.
ESET’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated ESET's product the highest. Reviewers from the Banking and Financial Services industry rated ESET the lowest at 4.3.
- Website
- http://www.eset.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
SaaS
Languages Supported
English
Product Type
Endpoint Protection Software
Cloud Security Software
Network Security Software
Backup Software
Server Backup Software
Cybersecurity Software
Data Loss Prevention Software
Quick Insights into ESET Product Quality
ESET's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by Other customers.
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Ranked ESET Product Quality the Highest
Ranked ESET Product Quality the Lowest
ESET Product Quality Score by Gender
ESET's Product Quality score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of ESET.
Male
4.1/5
Female
N/A
ESET Product Quality Score by Ethnicity
ESET's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of ESET.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Other 2 | Other | 2 |
ESET Product Quality Score by Age
ESET's Product Quality score was rated 4.7 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of ESET.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 4.7 | 36-40 | 4.7 |
ESET Product Quality Score by Usage
ESET's Product Quality score was rated the highest by customers who have used ESET's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
ESET Product Quality Score by Industry
ESET's Product Quality score was rated the highest by Tech industry customers, and the lowest by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
ESET Pricing
ESET ROI & Value For Money
3.9/5
ESET has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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ESET Pricing Plans
ESET has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Retail industry think that they had the lowest ROI from ESET.
Who Uses ESET?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into ESET ROI
ESET's ROI score was rated highest by customers ages 36-40, and rated lowest by Other customers.
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Ranked ESET ROI the Highest
Ranked ESET ROI the Lowest
ESET ROI Score by Gender
ESET's ROI score was rated 3.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of ESET.
Male
3.7/5
Female
N/A
ESET ROI Score by Ethnicity
ESET's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of ESET.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Other 1.6 | Other | 1.6 |
ESET ROI Score by Age
ESET's ROI score was rated 4.7 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of ESET.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 4.7 | 36-40 | 4.7 |
ESET ROI Score by Usage
ESET's ROI score was rated the highest by customers who have used ESET's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
ESET ROI Score by Industry
ESET's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Retail industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
ESET Customer Satisfaction (CSAT)
ESET Customer Satisfaction (CSAT) Score
60 / 100
ESET has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
45%
Satisfied
15%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
5%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ESET Customer Satisfaction
ESET's Customer Satisfaction score was rated highest by customers from the Tech industry, and rated lowest by Other customers.
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Ranked ESET Customer Satisfaction the Highest
Ranked ESET Customer Satisfaction the Lowest
ESET Customer Satisfaction Score by Gender
ESET's Customer Satisfaction score was rated 50 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of ESET.
50 / 100
MaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
ESET Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
ESET's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of ESET.
50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
CSAT according to Other
ESET's Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of ESET.
33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
ESET Customer Satisfaction Score by Usage
ESET's Customer Satisfaction score was rated 0 points by customers who have used ESET's products/services for 1 to 2 Years.
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ESET Customer Satisfaction Score by Industry
ESET's Customer Satisfaction score was rated 66 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "ESET Customer Satisfaction Score by Industry",
"text": "ESET's Customer Satisfaction score was rated 66 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 66,
"stars": 0,
"csatScore": 66,
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"scoreClassName": "max",
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}ESET Customer Service
3.4/5
ESET has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About ESET's Customer Service
Address
Aupark Tower, 16th Floor, Einsteinova 24, Bratislava 851 01 Slovakia
Website
http://www.eset.com/
ESET's Social Links
Quick Insights into ESET Customer Service
ESET's Customer Service score was rated highest by customers ages 36-40, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked ESET's Customer Service score.
Ranked ESET Customer Service the Highest
Ranked ESET Customer Service the Lowest
ESET Customer Service Score by Gender
ESET's Customer Service score was rated 3.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of ESET.
Male
3.3/5
Female
N/A
ESET Customer Service Score by Ethnicity
ESET's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of ESET.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Other 2 | Other | 2 |
ESET Customer Service Score by Age
ESET's Customer Service score was rated 4.5 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of ESET.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 4.5 | 36-40 | 4.5 |
ESET Customer Service Score by Usage
ESET's Customer Service score was rated the highest by customers who have used ESET's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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ESET Customer Service Score by Industry
ESET's Customer Service score was rated 4.1 stars by Tech industry customers.
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ESET as an Employer
4.3/5
ESET has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
ESET scored a 51 for Net Promoter Score and a 23 for Employee Net Promoter Score. NPS gauges how likely a customer of ESET would recommend the brand to a friend. ENPS measures how likely ESET employees would recommend working at ESET to a friend.
Net Promoter Score
51
NPS Score
| 69% | Promoters |
|---|---|
| 13% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
23
eNPS Score
| 50% | Promoters |
|---|---|
| 23% | Passive |
| 27% | Detractors |
