Darktrace NPS & Customer Reviews

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Darktrace

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Darktrace

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About Darktrace's Brand

Global leader in cyber security AI. Protects over 6,800 organizations worldwide. Creators of Self-Learning AI. Among its major competitors, Darktrace is ranked in 4th place for NPS while Vectra AI, Inc. is 1st, and Attivo Networks is 2nd.

Brand at a Glance

70%

Customer Loyalty

3.7/5

Product Quality

3.7/5

Pricing

4/5

Customer Service

Darktrace Ranking

^#3 / 4 of its competitors

Darktrace NPS

Darktrace's Net Promoter Score (NPS) is a 11 with 50% Promoters, 11% Passives, and 39% Detractors. Net Promoter Score tracks whether Darktrace's customers would recommend using the product based on a scale of -100 to 100.

Darktrace Overall NPS

NPS

50%	Promoters
11%	Passives
39%	Detractors

Darktrace NPS Trend

-100

-50

100

Summary	Date	Score
Jun 2022 8	Jun 2022	8
Aug 2022 -1	Aug 2022	-1
Sep 2023 -7	Sep 2023	-7
Oct 2023 0	Oct 2023	0
Nov 2023 6	Nov 2023	6
Dec 2023 10	Dec 2023	10
Feb 2024 15	Feb 2024	15
Mar 2024 10	Mar 2024	10
Aug 2024 8	Aug 2024	8
Sep 2024 4	Sep 2024	4
Jan 2025 8	Jan 2025	8
Feb 2025 11	Feb 2025	11

How Other Brands Compare

Darktrace is ranked third for NPS among its competitors. Vectra AI, Inc. and CrowdStrike come in first and second, with Cylance coming in at #4.

	Darktrace	CrowdStrike	Cylance	Vectra AI, Inc.
Global Ranking	#-	#972	#-	#-
NPS	11	42	0	50
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	-	$37.95B	$4.77B	$650.00M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Darktrace NPS by Gender

Darktrace's NPS was rated 0 by Male customers on Comparably.

Male

Darktrace's NPS was rated by Male customers on Comparably.

50%

Promoters

Passives

50%

Detractors

Female

N/A

Darktrace's NPS is not yet rated by Female customers.

Promoters

Passives

Detractors

Darktrace NPS by Ethnicity

Darktrace's NPS was rated -34 points by Caucasian customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -34	Caucasian	-34

Darktrace NPS by Age

Darktrace's NPS was rated -34 points by customers ages 26-30 and customers ages 51-55 on Comparably.

100

Summary

Age

Promoters

Passives

Detractors

26-30

33%

67%

41-45

33%

67%

51-55

33%

67%

Darktrace NPS by Usage

Darktrace's NPS was rated the highest by customers who have used Darktrace's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 0	Less than 1 Year	0
1 to 2 Years 25	1 to 2 Years	25
2 to 5 Years -100	2 to 5 Years	-100

Darktrace NPS vs. Competitors

Compared to its competitors, Darktrace's NPS is rated right above Cylance, and is preceded by CrowdStrike.

COMPANY		NPS Score
	Vectra AI, Inc.	50
	Attivo Networks	50
	CrowdStrike	42
	Darktrace	11
	Cylance	0
	TrapX	N/A
	Digital Shadows	N/A

Darktrace Customer Reviews

Out of the 3 Darktrace customer reviews 3 were positive and 0 were constructive. Darktrace customer reviews reflect that all customers have a favorable experience using the products/services of the company.

Darktrace Customer Loyalty

70%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

70% of Darktrace users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

70%

30%

Darktrace Customer Loyalty Score by Gender

Darktrace's Customer Loyalty score was rated 73 by Male customers on Comparably.

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Male

73%

Yes

Female

N/A

Yes

Darktrace Customer Loyalty Score by Ethnicity

Darktrace's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.

% who answered "Yes"

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out of 100

Caucasian

Darktrace Customer Loyalty Score by Age

Darktrace's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.

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20%

40%

60%

80%

100%

Summary	Age	Score
26-30 40%	26-30	40%
41-45 100%	41-45	100%
51-55 40%	51-55	40%

Darktrace Customer Loyalty Score by Usage

Darktrace's Customer Loyalty score was rated the highest by customers who have used Darktrace's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	70%
1 to 2 Years	78%
2 to 5 Years	70%

Darktrace Customer Loyalty Score by Industry

Darktrace's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.

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Tech	85%
Accounting	40%

Darktrace Customer Loyalty vs. Competitors

Compared to its competitors, Darktrace's Customer Loyalty score is rated right above Cylance, and is preceded by Vectra AI, Inc..

COMPANY		Customer Loyalty Score
	Attivo Networks	100%
	CrowdStrike	79%
	Vectra AI, Inc.	73%
	Darktrace	70%
	Cylance	70%
	TrapX	N/A
	Digital Shadows	N/A

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Darktrace Product Quality

3.7/5

Darktrace has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.

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Darktrace Product Information

Darktrace’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Darktrace's product the highest. Reviewers from the Accounting industry rated Darktrace the lowest at 1.5.

Website: http://www.darktrace.com/

Company Size: 1,001-5,000 Employees

Industry

Tech

Enterprise

SaaS

Quick Insights into Darktrace Product Quality

Darktrace's Product Quality score was rated highest by customers who have used Darktrace's products/services for 1 to 2 Years, and rated lowest by customers from the Accounting industry.

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Ranked Darktrace Product Quality the Highest

1 to 2 Years	4.7
Tech	4.2
51-55	4.1

Ranked Darktrace Product Quality the Lowest

2 to 5 Years	2.3
26-30	2
Accounting	1.5

Darktrace Product Quality Score by Gender

Darktrace's Product Quality score was rated 3.5 by Male customers on Comparably.

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Male

3.5/5

Female

N/A

Darktrace Product Quality Score by Ethnicity

Darktrace's Product Quality score was rated 3.1 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 3.1	Caucasian	3.1

Darktrace Product Quality Score by Age

Darktrace's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 26-30.

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Summary	Age	Score
26-30 2	26-30	2
41-45 3.8	41-45	3.8
51-55 4.1	51-55	4.1

Darktrace Product Quality Score by Usage

Darktrace's Product Quality score was rated the highest by customers who have used Darktrace's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	3.6
1 to 2 Years	4.7
2 to 5 Years	2.3

Darktrace Product Quality Score by Industry

Darktrace's Product Quality score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.

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Tech	4.2
Accounting	1.5

Darktrace Product Quality vs. Competitors

Compared to its competitors, Darktrace's Product Quality score is rated right above Vectra AI, Inc., and is preceded by CrowdStrike.

COMPANY		Product Quality Score
	Attivo Networks	4.5/5
	CrowdStrike	4.1/5
	Darktrace	3.7/5
	Vectra AI, Inc.	3.5/5
	Cylance	3.3/5
	TrapX	N/A
	Digital Shadows	N/A

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Darktrace Pricing

Darktrace ROI & Value For Money

3.7/5

Darktrace has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.

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Darktrace Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Accounting industry think that they had the lowest ROI from Darktrace.

Quick Insights into Darktrace ROI

Darktrace's ROI score was rated highest by customers from the Tech industry, and rated lowest by customers from the Accounting industry.

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Ranked Darktrace ROI the Highest

Tech	4.3
41-45	4.1
Less than 1 Year	4.1

Ranked Darktrace ROI the Lowest

26-30	2.5
2 to 5 Years	2.1
Accounting	2.1

Darktrace ROI Score by Gender

Darktrace's ROI score was rated 3.7 by Male customers on Comparably.

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Male

3.7/5

Female

N/A

Darktrace ROI Score by Ethnicity

Darktrace's ROI score was rated 3.6 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 3.6	Caucasian	3.6

Darktrace ROI Score by Age

Darktrace's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 26-30.

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Summary	Age	Score
26-30 2.5	26-30	2.5
41-45 4.1	41-45	4.1
51-55 3.6	51-55	3.6

Darktrace ROI Score by Usage

Darktrace's ROI score was rated the highest by customers who have used Darktrace's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	4.1
1 to 2 Years	3.9
2 to 5 Years	2.1

Darktrace ROI Score by Industry

Darktrace's ROI score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.

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Tech	4.3
Accounting	2.1

Darktrace Pricing vs. Competitors

Compared to its competitors, Darktrace's ROI score is rated right above Vectra AI, Inc., and is preceded by CrowdStrike.

COMPANY		Pricing Score
	Attivo Networks	4.2/5
	CrowdStrike	3.9/5
	Darktrace	3.7/5
	Vectra AI, Inc.	3.6/5
	Cylance	3.5/5
	TrapX	N/A
	Digital Shadows	N/A

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Darktrace Customer Satisfaction (CSAT)

Darktrace Customer Satisfaction (CSAT) Score

72 / 100

Darktrace has an overall Customer Satisfaction score of 72 rated by its users and customers.

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Very Satisfied	45%
Satisfied	27%
Neither Satisfied nor Dissatisfied	9%
Dissatisfied	5%
Very Dissatisfied	14%

Very Satisfied

45%

Satisfied

27%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

14%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Darktrace Customer Satisfaction

Darktrace's Customer Satisfaction score was rated highest by customers from the Tech industry, and rated lowest by customers from the Accounting industry.

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Ranked Darktrace Customer Satisfaction the Highest

Tech	80%
1 to 2 Years	67%
41-45	67%

Ranked Darktrace Customer Satisfaction the Lowest

2 to 5 Years	34%
51-55	33%
Accounting	0%

Darktrace Customer Satisfaction Score by Gender

Darktrace's Customer Satisfaction score was rated 60 by Male customers on Comparably.

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60 / 100

Male

	Very Satisfied	40%
	Satisfied	20%
	Neither Satisfied nor Dissatisfied	20%
	Dissatisfied	10%
	Very Dissatisfied	10%

Darktrace Customer Satisfaction Score by Ethnicity

Caucasian
50%

CSAT according to Caucasian

Darktrace's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.

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50 / 100

Very Satisfied	33%
Satisfied	17%
Neither Satisfied nor Dissatisfied	33%
Dissatisfied	0%
Very Dissatisfied	17%

Very Satisfied

33%

Satisfied

17%

Neither Satisfied nor Dissatisfied

33%

Dissatisfied

Very Dissatisfied

17%

Darktrace Customer Satisfaction Score by Age

Darktrace's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.

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100

Breakdown

Age

Score

26-30

34%

41-45

67%

51-55

33%

Darktrace Customer Satisfaction Score by Usage

Darktrace's Customer Satisfaction score was rated the highest by customers who have used Darktrace's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	67
1 to 2 Years	67
2 to 5 Years	34

Darktrace Customer Satisfaction Score by Industry

Darktrace's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.

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			"groupId": 104,
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			"scoreClassName": "max",
			"scoreLabel": 80
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			"label": "Accounting",
			"groupId": 495,
			"score": 0,
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			"scoreClassName": "",
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Tech	80
Accounting	0

Darktrace Customer Satisfaction vs. Competitors

Compared to its competitors, Darktrace's Customer Satisfaction score is rated right above Vectra AI, Inc., and is preceded by CrowdStrike.

COMPANY		Customer Satisfaction (CSAT) Score
	Attivo Networks	100%
	CrowdStrike	83%
	Darktrace	72%
	Vectra AI, Inc.	33%
	Cylance	31%
	TrapX	0%
	Digital Shadows	0%

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Darktrace Customer Service

4/5

Darktrace has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.

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About Darktrace's Customer Service

Address

Maurice Wilkes Building, St John's Innovation Park, Cowley Road, Cambridge, CB4 0DS United Kingdom

Website

http://www.darktrace.com/

Darktrace's Social Links

Quick Insights into Darktrace Customer Service

Darktrace's Customer Service score was rated highest by customers who have used Darktrace's products/services for 1 to 2 Years, and rated lowest by customers from the Accounting industry.

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Ranked Darktrace Customer Service the Highest

1 to 2 Years	4.7
51-55	4.5
Tech	4.4

Ranked Darktrace Customer Service the Lowest

26-30	2.3
2 to 5 Years	2.1
Accounting	2.1

Darktrace Customer Service Score by Gender

Darktrace's Customer Service score was rated 3.6 by Male customers on Comparably.

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Male

3.6/5

Female

N/A

Darktrace Customer Service Score by Ethnicity

Darktrace's Customer Service score was rated 3.4 stars by Caucasian customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3.4	Caucasian	3.4

Darktrace Customer Service Score by Age

Darktrace's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 26-30.

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100

Summary	Age	Customer Service Score
26-30 2.3	26-30	2.3
41-45 4.1	41-45	4.1
51-55 4.5	51-55	4.5

Darktrace Customer Service Score by Usage

Darktrace's Customer Service score was rated the highest by customers who have used Darktrace's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	4
1 to 2 Years	4.7
2 to 5 Years	2.1

Darktrace Customer Service Score by Industry

Darktrace's Customer Service score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.

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Tech	4.4
Accounting	2.1

Darktrace Customer Service vs. Competitors

Compared to its competitors, Darktrace's Customer Service score is rated right above Vectra AI, Inc., and is preceded by Attivo Networks.

COMPANY		Customer Service Score
	CrowdStrike	4/5
	Attivo Networks	4/5
	Darktrace	4/5
	Vectra AI, Inc.	3.5/5
	Cylance	3.5/5
	TrapX	N/A
	Digital Shadows	N/A

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Darktrace as an Employer

3.0/5

Darktrace has a 3.0/5 stars for its overall company culture rated by their employees

bottom

25%

CEO of Darktrace

Poppy Gustafsson

In the Bottom 25% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Darktrace scored a 11 for Net Promoter Score and a -16 for Employee Net Promoter Score. NPS gauges how likely a customer of Darktrace would recommend the brand to a friend. ENPS measures how likely Darktrace employees would recommend working at Darktrace to a friend.

Net Promoter Score

NPS Score

50%	Promoters
11%	Passive
39%	Detractors

Employee Net Promoter Score

-16

eNPS Score

35%	Promoters
14%	Passive
51%	Detractors

Global Ranking Snapshot

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5	Apple	Timothy Cook	Tech
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