Vectra AI, Inc. NPS & Customer Reviews

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Vectra AI, Inc.

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Vectra AI, Inc.

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About Vectra AI, Inc. Brand

Vectra® is the leader in network detection and response - from cloud and data center workloads to user and IoT devices. Among its major competitors, Vectra AI, Inc. is ranked in 3rd place for NPS while Arista NDR is 1st, and ProtectWise, Inc. is 2nd.Their current valuation is $650.00M

Brand at a Glance

73%

Customer Loyalty

3.5/5

Product Quality

3.6/5

Pricing

3.5/5

Customer Service

Vectra AI, Inc. CMO

Jennifer Geisler

Vectra AI, Inc. Ranking

^#1 / 4 of its competitors

Vectra AI, Inc. NPS

Vectra AI, Inc.'s Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether Vectra AI, Inc.'s customers would recommend using the product based on a scale of -100 to 100.

Vectra AI, Inc. Overall NPS

NPS

75%	Promoters
0%	Passives
25%	Detractors

Vectra AI, Inc. NPS Trend

-100

-50

100

Summary	Date	Score
Apr 2020 -100	Apr 2020	-100
Jul 2021 0	Jul 2021	0
Feb 2022 33	Feb 2022	33
Aug 2022 0	Aug 2022	0
Oct 2022 20	Oct 2022	20
May 2023 33	May 2023	33
Jul 2023 43	Jul 2023	43
Feb 2024 50	Feb 2024	50

How Other Brands Compare

Vectra AI, Inc. is ranked first for NPS among its competitors. Fortinet and ExtraHop Networks come in second and third, with Cisco coming in at #4. Among those competitors, it is the third most valued company behind Cisco.

	Vectra AI, Inc.	Cisco	Fortinet	ExtraHop Networks
Global Ranking	#-	#71	#275	#-
NPS	50	36	42	37
Social Sentiment Calculated by analyzing social media and other online mentions	-	-	Neutral	-
Valuation Updated every 24 hours for public companies	$650.00M	$192.85B	$27.91B	$200.00M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Vectra AI, Inc. NPS vs. Competitors

Compared to its competitors, Vectra AI, Inc.'s NPS is rated right above Fortinet, and is preceded by ProtectWise, Inc..

COMPANY		NPS Score
	Arista NDR	100
	ProtectWise, Inc.	100
	Vectra AI, Inc.	50
	Fortinet	42
	ExtraHop Networks	37
	Cisco	36
	Darktrace	11
	SS8 Networks	N/A

Vectra AI, Inc. Customer Loyalty

73%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

73% of Vectra AI, Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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73%

27%

Vectra AI, Inc. Customer Loyalty vs. Competitors

Compared to its competitors, Vectra AI, Inc.'s Customer Loyalty score is rated right above Darktrace, and is preceded by Cisco.

COMPANY		Customer Loyalty Score
	Arista NDR	83%
	Fortinet	82%
	Cisco	81%
	Vectra AI, Inc.	73%
	Darktrace	70%
	ExtraHop Networks	69%
	ProtectWise, Inc.	N/A
	SS8 Networks	N/A

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Vectra AI, Inc. Product Quality

3.5/5

Vectra AI, Inc. has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.

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Vectra AI, Inc. Product Information

Vectra AI, Inc.’s product quality score is a 3.5 out of 5 as rated by its users and customers.

Website: https://www.vectra.ai

Company Size: 51-200 Employees

Industry

Tech

AI, Big Data and Analytics

Analytics

Enterprise

Vectra AI, Inc. Product Quality vs. Competitors

Compared to its competitors, Vectra AI, Inc.'s Product Quality score is rated right above Arista NDR, and is preceded by Darktrace.

COMPANY		Product Quality Score
	ProtectWise, Inc.	5/5
	Fortinet	4.2/5
	Cisco	4.1/5
	ExtraHop Networks	3.8/5
	Darktrace	3.7/5
	Vectra AI, Inc.	3.5/5
	Arista NDR	3.2/5
	SS8 Networks	N/A

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Vectra AI, Inc. Pricing

Vectra AI, Inc. ROI & Value For Money

3.6/5

Vectra AI, Inc. has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.

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Vectra AI, Inc. Pricing vs. Competitors

Compared to its competitors, Vectra AI, Inc.'s ROI score is rated right above Arista NDR, and is preceded by Darktrace.

COMPANY		Pricing Score
	Fortinet	4.2/5
	Cisco	4/5
	ExtraHop Networks	3.8/5
	Darktrace	3.7/5
	Vectra AI, Inc.	3.6/5
	Arista NDR	3.5/5
	ProtectWise, Inc.	N/A
	SS8 Networks	N/A

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Vectra AI, Inc. Customer Satisfaction (CSAT)

Vectra AI, Inc. Customer Satisfaction (CSAT) Score

33 / 100

Vectra AI, Inc. has an overall Customer Satisfaction score of 33 rated by its users and customers.

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Very Satisfied	33%
Satisfied	0%
Neither Satisfied nor Dissatisfied	33%
Dissatisfied	0%
Very Dissatisfied	34%

Very Satisfied

33%

Satisfied

Neither Satisfied nor Dissatisfied

33%

Dissatisfied

Very Dissatisfied

34%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Vectra AI, Inc. Customer Satisfaction vs. Competitors

Compared to its competitors, Vectra AI, Inc.'s Customer Satisfaction score is rated right above SS8 Networks, and is preceded by ExtraHop Networks.

COMPANY		Customer Satisfaction (CSAT) Score
	ProtectWise, Inc.	100%
	Fortinet	83%
	Cisco	77%
	Darktrace	72%
	Arista NDR	50%
	ExtraHop Networks	50%
	Vectra AI, Inc.	33%
	SS8 Networks	0%

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Vectra AI, Inc. Customer Service

3.5/5

Vectra AI, Inc. has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.

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About Vectra AI, Inc.'s Customer Service

Address

560 S Winchester Blvd,, Suite 200, San Jose, CA 95128

Website

https://www.vectra.ai

Phone Number

408-326-2020

Vectra AI, Inc. Customer Service vs. Competitors

Compared to its competitors, Vectra AI, Inc.'s Customer Service score is rated right above ProtectWise, Inc., and is preceded by Arista NDR.

COMPANY		Customer Service Score
	Fortinet	4.3/5
	Cisco	4.1/5
	Darktrace	4/5
	ExtraHop Networks	3.9/5
	Arista NDR	3.8/5
	Vectra AI, Inc.	3.5/5
	ProtectWise, Inc.	N/A
	SS8 Networks	N/A

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Vectra AI, Inc. as an Employer

3.8/5

Vectra AI, Inc. has a 3.8/5 stars for its overall company culture rated by their employees

top

40%

CEO of Vectra AI, Inc.

Hitesh Sheth

In the Top 40% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Vectra AI, Inc. scored a 50 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Vectra AI, Inc. would recommend the brand to a friend. ENPS measures how likely Vectra AI, Inc. employees would recommend working at Vectra AI, Inc. to a friend.

Net Promoter Score

NPS Score

75%	Promoters
0%	Passive
25%	Detractors

Employee Net Promoter Score

eNPS Score

50%	Promoters
0%	Passive
50%	Detractors

Global Ranking Snapshot

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5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail