100
NPS
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Arista NDR
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About Arista NDR's Brand
Arista NDR is a network traffic analysis company that gives answers, not alerts, combining AI with human expertise to uncover insider and external threats.
Brand at a Glance
83%
Customer Loyalty
3.2/5
Product Quality
3.5/5
Pricing
3.8/5
Customer Service
Arista NDR NPS
Arista NDR's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Arista NDR's customers would recommend using the product based on a scale of -100 to 100.
Arista NDR Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Arista NDR NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 100 | Apr 2020 | 100 |
Aug 2020 100 | Aug 2020 | 100 |
Feb 2021 100 | Feb 2021 | 100 |
Jan 2025 100 | Jan 2025 | 100 |
Jun 2025 100 | Jun 2025 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Arista NDR Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Arista NDR users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Arista NDR Product Quality
3.2/5
Arista NDR has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Arista NDR's overall Product Quality score rated by its users and customers.
Arista NDR Product Information
Arista NDR serves markets in the United States. Arista NDR supports Web devices and offers products for small, medium, and large sized businesses.
Arista NDR’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Security and Investigations
Languages Supported
English
Product Type
Network Security Software
Arista NDR Pricing
Arista NDR ROI & Value For Money
3.5/5
Arista NDR has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Arista NDR Pricing Plans
Arista NDR has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Arista NDR?
Small Businesses
Medium Businesses
Large Enterprises
Arista NDR Customer Satisfaction (CSAT)
Arista NDR Customer Satisfaction (CSAT) Score
50 / 100
Arista NDR has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Arista NDR Customer Service
3.8/5
Arista NDR has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Arista NDR's Customer Service
Address
5453 Great America Pkwy, Santa Clara, CA 95054
Website
https://www.arista.com/en/products/network-detection-and-response
Phone Number
(833) 292-5348
Arista NDR's Social Links
Arista NDR as an Employer
4.8/5
Arista NDR has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Arista NDR scored a 100 for Net Promoter Score and a 95 for Employee Net Promoter Score. NPS gauges how likely a customer of Arista NDR would recommend the brand to a friend. ENPS measures how likely Arista NDR employees would recommend working at Arista NDR to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
95
eNPS Score
| 95% | Promoters |
|---|---|
| 5% | Passive |
| 0% | Detractors |
