37
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
ExtraHop Networks
Marketing or Exec? Claim Your Free Account
About ExtraHop Networks' Brand
ExtraHop delivers enterprise cyber analytics that allow quick investigation of threats, ensure delivery of critical applications, & secure investment in cloud. Among its major competitors, ExtraHop Networks is ranked in 2nd place for NPS while New Relic is 1st, and Scale Computing is 3rd.Their current valuation is $200.00M
Brand at a Glance
69%
Customer Loyalty
3.8/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
ExtraHop Networks Ranking
- #2 / 4 of its competitors
ExtraHop Networks NPS
ExtraHop Networks's Net Promoter Score (NPS) is a 37 with 64% Promoters, 9% Passives, and 27% Detractors. Net Promoter Score tracks whether ExtraHop Networks's customers would recommend using the product based on a scale of -100 to 100.
ExtraHop Networks Overall NPS
| 64% | Promoters |
|---|---|
| 9% | Passives |
| 27% | Detractors |
ExtraHop Networks NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 100 | Jul 2020 | 100 |
Mar 2021 100 | Mar 2021 | 100 |
May 2021 100 | May 2021 | 100 |
Jul 2021 100 | Jul 2021 | 100 |
Feb 2022 100 | Feb 2022 | 100 |
May 2022 67 | May 2022 | 67 |
Aug 2022 71 | Aug 2022 | 71 |
May 2023 50 | May 2023 | 50 |
Jun 2023 33 | Jun 2023 | 33 |
Jan 2024 30 | Jan 2024 | 30 |
Apr 2024 36 | Apr 2024 | 36 |
How Other Brands Compare
ExtraHop Networks is ranked second for NPS among its competitors. New Relic and Scale Computing come in first and third, with AppDynamics coming in at #4. Among those competitors, it is the lowest valued company behind AppDynamics.
ExtraHop Networks |  AppDynamics |  New Relic |  Scale Computing | |
| Global Ranking | #- | #549 | #592 | #- |
| NPS | 37 | 22 | 42 | 23 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $200.00M | $222.59B | $3.99B | $305.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ExtraHop Networks NPS by Gender
ExtraHop Networks's NPS was rated 34 by Male customers on Comparably.
Male
34
ExtraHop Networks's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
ExtraHop Networks's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
ExtraHop Networks NPS by Usage
ExtraHop Networks's NPS was rated 100 points by customers who have used ExtraHop Networks's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 100 | 2 to 5 Years | 100 |
ExtraHop Networks NPS vs. Competitors
Compared to its competitors, ExtraHop Networks's NPS is rated right above Scale Computing, and is preceded by New Relic.
| COMPANY | NPS Score | |
|---|---|---|
| New Relic | 42 |
| ExtraHop Networks | 37 |
| Scale Computing | 23 |
| AppDynamics | 22 |
 | ASSIA | N/A |
 | CA Technologies | -33 |
 | Compuware | -100 |
ExtraHop Networks Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of ExtraHop Networks users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ExtraHop Networks Customer Loyalty Score by Gender
ExtraHop Networks's Customer Loyalty score was rated 70 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of ExtraHop Networks.
Male
70%
Yes
Female
N/A
Yes
ExtraHop Networks Customer Loyalty Score by Usage
ExtraHop Networks's Customer Loyalty score was rated 100% by customers who have used ExtraHop Networks's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
ExtraHop Networks Customer Loyalty Score by Industry
ExtraHop Networks's Customer Loyalty score was rated 100% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
ExtraHop Networks Customer Loyalty vs. Competitors
Compared to its competitors, ExtraHop Networks's Customer Loyalty score is rated right above CA Technologies, and is preceded by New Relic.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Scale Computing | 81% |
| AppDynamics | 80% |
| New Relic | 78% |
| ExtraHop Networks | 69% |
| CA Technologies | 69% |
| Compuware | 10% |
| ASSIA | N/A |
Unlock ExtraHop Networks Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full ExtraHop Networks Customer Loyalty vs. Competitors data and gain insights into your customers today.
ExtraHop Networks Product Quality
3.8/5
ExtraHop Networks has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock ExtraHop Networks' overall Product Quality score rated by its users and customers.
ExtraHop Networks Product Information
ExtraHop Networks’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated ExtraHop Networks's product the highest.
- Website
- http://www.extrahop.com
- Company Size
- 201-500 Employees
Industry
Security and Investigations
Quick Insights into ExtraHop Networks Product Quality
ExtraHop Networks's Product Quality score was rated highest by customers who have used ExtraHop Networks's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked ExtraHop Networks' Product Quality.
Ranked ExtraHop Networks Product Quality the Highest
ExtraHop Networks Product Quality Score by Gender
ExtraHop Networks's Product Quality score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of ExtraHop Networks.
Male
4.1/5
Female
N/A
ExtraHop Networks Product Quality Score by Usage
ExtraHop Networks's Product Quality score was rated 5 stars by customers who have used ExtraHop Networks's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
ExtraHop Networks Product Quality Score by Industry
ExtraHop Networks's Product Quality score was rated 5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
ExtraHop Networks Product Quality vs. Competitors
Compared to its competitors, ExtraHop Networks's Product Quality score is rated right above CA Technologies, and is preceded by AppDynamics.
| COMPANY | Product Quality Score | |
|---|---|---|
| New Relic | 4.1/5 |
| AppDynamics | 4/5 |
| ExtraHop Networks | 3.8/5 |
| CA Technologies | 3.4/5 |
| Scale Computing | 3.3/5 |
| Compuware | 2.5/5 |
| ASSIA | N/A |
Unlock ExtraHop Networks Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full ExtraHop Networks Product Quality vs. Competitors data and gain insights into your customers today.
ExtraHop Networks Pricing
ExtraHop Networks ROI & Value For Money
3.8/5
ExtraHop Networks has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock ExtraHop Networks' overall ROI score rated by its users and customers.
ExtraHop Networks Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into ExtraHop Networks ROI
ExtraHop Networks's ROI score was rated highest by customers who have used ExtraHop Networks's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked ExtraHop Networks' ROI score.
Ranked ExtraHop Networks ROI the Highest
ExtraHop Networks ROI Score by Gender
ExtraHop Networks's ROI score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of ExtraHop Networks.
Male
4.1/5
Female
N/A
ExtraHop Networks ROI Score by Usage
ExtraHop Networks's ROI score was rated 5 stars by customers who have used ExtraHop Networks's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
ExtraHop Networks ROI Score by Industry
ExtraHop Networks's ROI score was rated 5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
ExtraHop Networks Pricing vs. Competitors
Compared to its competitors, ExtraHop Networks's ROI score is rated right above New Relic, and is preceded by AppDynamics.
| COMPANY | Pricing Score | |
|---|---|---|
| AppDynamics | 4/5 |
| ExtraHop Networks | 3.8/5 |
| New Relic | 3.8/5 |
| Scale Computing | 3.8/5 |
| CA Technologies | 3.5/5 |
| Compuware | 1.5/5 |
| ASSIA | N/A |
Unlock ExtraHop Networks ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full ExtraHop Networks ROI vs. Competitors data and gain insights into your customers today.
ExtraHop Networks Customer Satisfaction (CSAT)
ExtraHop Networks Customer Satisfaction (CSAT) Score
50 / 100
ExtraHop Networks has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ExtraHop Networks Customer Satisfaction
ExtraHop Networks's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked ExtraHop Networks' Customer Satisfaction.
Ranked ExtraHop Networks Customer Satisfaction the Highest
ExtraHop Networks Customer Satisfaction Score by Gender
ExtraHop Networks's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of ExtraHop Networks.
67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
ExtraHop Networks Customer Satisfaction vs. Competitors
Compared to its competitors, ExtraHop Networks's Customer Satisfaction score is rated right above CA Technologies, and is preceded by Scale Computing.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Compuware | 100% |
| New Relic | 87% |
| AppDynamics | 74% |
| Scale Computing | 67% |
| ExtraHop Networks | 50% |
| CA Technologies | 20% |
| ASSIA | 0% |
Unlock ExtraHop Networks Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full ExtraHop Networks Customer Satisfaction vs. Competitors data and gain insights into your customers today.
ExtraHop Networks Customer Service
3.9/5
ExtraHop Networks has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock ExtraHop Networks' overall Customer Service score rated by its users and customers.
About ExtraHop Networks's Customer Service
Address
520 Pike Street, Suite 1600, Seattle, WA 98101
Website
http://www.extrahop.com
ExtraHop Networks's Social Links
Quick Insights into ExtraHop Networks Customer Service
ExtraHop Networks's Customer Service score was rated highest by customers who have used ExtraHop Networks's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked ExtraHop Networks' Customer Service score.
Ranked ExtraHop Networks Customer Service the Highest
ExtraHop Networks Customer Service Score by Gender
ExtraHop Networks's Customer Service score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of ExtraHop Networks.
Male
4.1/5
Female
N/A
ExtraHop Networks Customer Service Score by Usage
ExtraHop Networks's Customer Service score was rated 5 stars by customers who have used ExtraHop Networks's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
ExtraHop Networks Customer Service Score by Industry
ExtraHop Networks's Customer Service score was rated 5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
ExtraHop Networks Customer Service vs. Competitors
Compared to its competitors, ExtraHop Networks's Customer Service score is rated right above AppDynamics, and is preceded by New Relic.
| COMPANY | Customer Service Score | |
|---|---|---|
| New Relic | 3.9/5 |
| ExtraHop Networks | 3.9/5 |
| AppDynamics | 3.7/5 |
| Scale Computing | 3.7/5 |
| CA Technologies | 3.5/5 |
| Compuware | 1.5/5 |
| ASSIA | N/A |
Unlock ExtraHop Networks Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full ExtraHop Networks Customer Service vs. Competitors data and gain insights into your customers today.
ExtraHop Networks as an Employer
4.5/5
ExtraHop Networks has a 4.5/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
ExtraHop Networks scored a 37 for Net Promoter Score and a 22 for Employee Net Promoter Score. NPS gauges how likely a customer of ExtraHop Networks would recommend the brand to a friend. ENPS measures how likely ExtraHop Networks employees would recommend working at ExtraHop Networks to a friend.
Net Promoter Score
37
NPS Score
| 64% | Promoters |
|---|---|
| 9% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
22
eNPS Score
| 50% | Promoters |
|---|---|
| 22% | Passive |
| 28% | Detractors |
