-33
NPS
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CA Technologies
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About CA Technologies' Brand
CA Technologies helps customers succeed in a future where every business — from apparel to energy — is being rewritten by software. Among its major competitors, CA Technologies is ranked in 9th place for NPS while Splunk is 1st, and ASG is 2nd.
Brand at a Glance
69%
Customer Loyalty
3.4/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
CA Technologies Ranking
- #4 / 4 of its competitors
CA Technologies NPS
CA Technologies's Net Promoter Score (NPS) is a -33 with 25% Promoters, 17% Passives, and 58% Detractors. Net Promoter Score tracks whether CA Technologies's customers would recommend using the product based on a scale of -100 to 100.
CA Technologies Overall NPS
| 25% | Promoters |
|---|---|
| 17% | Passives |
| 58% | Detractors |
CA Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 0 | Jul 2020 | 0 |
Sep 2021 50 | Sep 2021 | 50 |
Nov 2021 66 | Nov 2021 | 66 |
Feb 2022 75 | Feb 2022 | 75 |
Jul 2022 40 | Jul 2022 | 40 |
Aug 2022 17 | Aug 2022 | 17 |
Oct 2022 -1 | Oct 2022 | -1 |
Feb 2023 -13 | Feb 2023 | -13 |
Apr 2023 -22 | Apr 2023 | -22 |
Dec 2023 -20 | Dec 2023 | -20 |
Feb 2024 -27 | Feb 2024 | -27 |
Mar 2024 -33 | Mar 2024 | -33 |
How Other Brands Compare
CA Technologies is ranked #4 for NPS among its competitors. Splunk and VMware come in first and second, with HP Inc. coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CA Technologies NPS vs. Competitors
Compared to its competitors, CA Technologies's NPS is rated right below Ecova.
| COMPANY | NPS Score | |
|---|---|---|
 | Splunk | 45 |
 | ASG | 43 |
 | SolarWinds | 40 |
 | Informatica | 33 |
 | VMware | 31 |
 | Sage | 20 |
 | BMC Software | 10 |
 | HP Inc. | 0 |
 | Ecova | N/A |
| CA Technologies | -33 |
CA Technologies Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of CA Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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CA Technologies Customer Loyalty Score by Industry
CA Technologies's Customer Loyalty score was rated 70% by Tech industry customers.
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CA Technologies Customer Loyalty vs. Competitors
Compared to its competitors, CA Technologies's Customer Loyalty score is rated right above Sage, and is preceded by HP Inc..
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Splunk | 83% |
| VMware | 79% |
| Informatica | 78% |
| BMC Software | 76% |
| HP Inc. | 73% |
| CA Technologies | 69% |
| Sage | 67% |
| SolarWinds | 62% |
| ASG | 60% |
| Ecova | N/A |
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CA Technologies Product Quality
3.4/5
CA Technologies has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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CA Technologies Product Information
CA Technologies’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated CA Technologies's product the highest.
- Website
- http://www.ca.com
- Company Size
- 10,000+ Employees
Industry
Tech
Big Data
SaaS
Quick Insights into CA Technologies Product Quality
CA Technologies's Product Quality score was rated highest by customers from the Tech industry.
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Ranked CA Technologies Product Quality the Highest
CA Technologies Product Quality Score by Industry
CA Technologies's Product Quality score was rated 4.1 stars by Tech industry customers.
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CA Technologies Product Quality vs. Competitors
Compared to its competitors, CA Technologies's Product Quality score is rated right above HP Inc., and is preceded by Sage.
| COMPANY | Product Quality Score | |
|---|---|---|
| Splunk | 4.2/5 |
| VMware | 4/5 |
| BMC Software | 4/5 |
| Informatica | 3.9/5 |
| SolarWinds | 3.8/5 |
| ASG | 3.7/5 |
| Sage | 3.6/5 |
| CA Technologies | 3.4/5 |
| HP Inc. | 3.2/5 |
| Ecova | N/A |
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CA Technologies Pricing
CA Technologies ROI & Value For Money
3.5/5
CA Technologies has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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CA Technologies Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into CA Technologies ROI
CA Technologies's ROI score was rated highest by customers from the Tech industry.
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Ranked CA Technologies ROI the Highest
CA Technologies ROI Score by Industry
CA Technologies's ROI score was rated 4.3 stars by Tech industry customers.
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CA Technologies Pricing vs. Competitors
Compared to its competitors, CA Technologies's ROI score is rated right above ASG, and is preceded by Sage.
| COMPANY | Pricing Score | |
|---|---|---|
| Informatica | 4.1/5 |
| Splunk | 4.1/5 |
| SolarWinds | 3.8/5 |
| VMware | 3.8/5 |
| BMC Software | 3.6/5 |
| Sage | 3.5/5 |
| CA Technologies | 3.5/5 |
| ASG | 3.4/5 |
| HP Inc. | 3.1/5 |
| Ecova | N/A |
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CA Technologies Customer Satisfaction (CSAT)
CA Technologies Customer Satisfaction (CSAT) Score
20 / 100
CA Technologies has an overall Customer Satisfaction score of 20 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
80%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CA Technologies Customer Satisfaction vs. Competitors
Compared to its competitors, CA Technologies's Customer Satisfaction score is rated right above Ecova, and is preceded by SolarWinds.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Splunk | 78% |
| VMware | 76% |
| BMC Software | 70% |
| Informatica | 69% |
| ASG | 60% |
| Sage | 60% |
| HP Inc. | 53% |
| SolarWinds | 52% |
| CA Technologies | 20% |
| Ecova | 0% |
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CA Technologies Customer Service
3.5/5
CA Technologies has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About CA Technologies's Customer Service
Address
520 Madison Avenue, 22nd Floor, New York City, NY 10022
Website
http://www.ca.com
Phone Number
(800) 225-5224
Quick Insights into CA Technologies Customer Service
CA Technologies's Customer Service score was rated highest by customers from the Tech industry.
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Ranked CA Technologies Customer Service the Highest
CA Technologies Customer Service Score by Industry
CA Technologies's Customer Service score was rated 4.1 stars by Tech industry customers.
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CA Technologies Customer Service vs. Competitors
Compared to its competitors, CA Technologies's Customer Service score is rated right above SolarWinds, and is preceded by Sage.
| COMPANY | Customer Service Score | |
|---|---|---|
| Informatica | 4.1/5 |
| Splunk | 4.1/5 |
| ASG | 3.9/5 |
| VMware | 3.8/5 |
| BMC Software | 3.7/5 |
| Sage | 3.6/5 |
| CA Technologies | 3.5/5 |
| SolarWinds | 3.1/5 |
| HP Inc. | 3/5 |
| Ecova | N/A |
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CA Technologies as an Employer
3.4/5
CA Technologies has a 3.4/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
CA Technologies scored a -33 for Net Promoter Score and a -10 for Employee Net Promoter Score. NPS gauges how likely a customer of CA Technologies would recommend the brand to a friend. ENPS measures how likely CA Technologies employees would recommend working at CA Technologies to a friend.
Net Promoter Score
-33
NPS Score
| 25% | Promoters |
|---|---|
| 17% | Passive |
| 58% | Detractors |
Employee Net Promoter Score
-10
eNPS Score
| 32% | Promoters |
|---|---|
| 26% | Passive |
| 42% | Detractors |
