75
NPS
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CA Technologies
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About CA Technologies' Brand
CA Technologies helps customers succeed in a future where every business — from apparel to energy — is being rewritten by software. Among its major competitors, CA Technologies is ranked in 1st place for NPS while SolarWinds is 2nd, and Splunk is 3rd.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
CA Technologies Ranking
- #1 / 4 of its competitors
CA Technologies NPS
CA Technologies's Net Promoter Score (NPS) is a 75 with 75% Promoters, 25% Passives, and 0% Detractors. Net Promoter Score tracks whether CA Technologies's customers would recommend using the product based on a scale of -100 to 100.
CA Technologies Overall NPS
| 75% | Promoters |
|---|---|
| 25% | Passives |
| 0% | Detractors |
CA Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 0 | Jul 2020 | 0 |
Sep 2021 50 | Sep 2021 | 50 |
Nov 2021 66 | Nov 2021 | 66 |
Feb 2022 75 | Feb 2022 | 75 |
How Other Brands Compare
CA Technologies is ranked first for NPS among its competitors. Splunk and VMware come in second and third, with HP Inc. coming in at #4.
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What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CA Technologies NPS vs. Competitors
Compared to its competitors, CA Technologies's NPS is rated right above SolarWinds.
| COMPANY | NPS Score | |
|---|---|---|
| CA Technologies | 75 |
 | SolarWinds | 50 |
 | Splunk | 48 |
 | Informatica | 46 |
 | VMware | 41 |
 | ASG | 33 |
 | Sage | 17 |
 | BMC Software | 13 |
 | Ecova | N/A |
 | HP Inc. | -3 |
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CA Technologies Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of CA Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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CA Technologies Customer Loyalty vs. Competitors
Compared to its competitors, CA Technologies's Customer Loyalty score is rated right above Sage.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| CA Technologies | 100% |
| Sage | 100% |
| Splunk | 82% |
| VMware | 79% |
| HP Inc. | 72% |
| BMC Software | 70% |
| SolarWinds | 69% |
| Informatica | 63% |
| ASG | 10% |
| Ecova | N/A |
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CA Technologies Product Quality
4.5/5
CA Technologies has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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CA Technologies Product Information
CA Technologies’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://www.ca.com
- Company Size
- 10,000+ Employees
Industry
Tech
Big Data
SaaS
CA Technologies Product Quality vs. Competitors
Compared to its competitors, CA Technologies's Product Quality score is rated right above Splunk.
| COMPANY | Product Quality Score | |
|---|---|---|
| CA Technologies | 4.5/5 |
| Splunk | 4.2/5 |
| SolarWinds | 4.1/5 |
| VMware | 4.1/5 |
| ASG | 4/5 |
| BMC Software | 3.9/5 |
| Sage | 3.8/5 |
| Informatica | 3.6/5 |
| HP Inc. | 3.3/5 |
| Ecova | N/A |
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CA Technologies Pricing
CA Technologies ROI & Value For Money
4.2/5
CA Technologies has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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CA Technologies Pricing vs. Competitors
Compared to its competitors, CA Technologies's ROI score is rated right above SolarWinds.
| COMPANY | Pricing Score | |
|---|---|---|
| CA Technologies | 4.2/5 |
| SolarWinds | 4.1/5 |
| Splunk | 4/5 |
| VMware | 4/5 |
| Informatica | 3.9/5 |
| Sage | 3.6/5 |
| BMC Software | 3.5/5 |
| ASG | 3.5/5 |
| HP Inc. | 3.1/5 |
| Ecova | N/A |
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CA Technologies Customer Service
4.2/5
CA Technologies has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About CA Technologies's Customer Service
Address
520 Madison Avenue, 22nd Floor, New York City, NY 10022
Website
http://www.ca.com
Phone Number
(800) 225-5224
CA Technologies Customer Service vs. Competitors
Compared to its competitors, CA Technologies's Customer Service score is rated right above Splunk.
| COMPANY | Customer Service Score | |
|---|---|---|
| CA Technologies | 4.2/5 |
| Splunk | 4/5 |
| VMware | 4/5 |
| ASG | 4/5 |
| Sage | 3.9/5 |
| Informatica | 3.8/5 |
| BMC Software | 3.6/5 |
| SolarWinds | 3.5/5 |
| HP Inc. | 3/5 |
| Ecova | N/A |
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CA Technologies as an Employer
3.4/5
CA Technologies has a 3.4/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
CA Technologies scored a 75 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of CA Technologies would recommend the brand to a friend. ENPS measures how likely CA Technologies employees would recommend working at CA Technologies to a friend.
Net Promoter Score
75
NPS Score
| 75% | Promoters |
|---|---|
| 25% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-13
eNPS Score
| 31% | Promoters |
|---|---|
| 25% | Passive |
| 44% | Detractors |
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