ASG NPS

ASG's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether ASG's customers would recommend using the product based on a scale of -100 to 100.

ASG Overall NPS

50

NPS

50%	Promoters
50%	Passives
0%	Detractors

ASG NPS Trend

-100

-50

0

50

100

Summary	Date	Score
Jan 2021 100	Jan 2021	100
Jun 2021 50	Jun 2021	50
Jan 2022 33	Jan 2022	33
Jun 2022 50	Jun 2022	50

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.