43
NPS
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ASG
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About ASG's Brand
ASG provides Global 5000 businesses with world-class professional services and software solutions for Metadata Management, Applications Among its major competitors, ASG is ranked in 1st place for NPS while BMC Software is 2nd, and OpenText is 3rd.Their current valuation is $383.94M
Brand at a Glance
60%
Customer Loyalty
3.7/5
Product Quality
3.4/5
Pricing
3.9/5
Customer Service
ASG Ranking
- #1 / 4 of its competitors
ASG NPS
ASG's Net Promoter Score (NPS) is a 43 with 57% Promoters, 29% Passives, and 14% Detractors. Net Promoter Score tracks whether ASG's customers would recommend using the product based on a scale of -100 to 100.
ASG Overall NPS
| 57% | Promoters |
|---|---|
| 29% | Passives |
| 14% | Detractors |
ASG NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 100 | Jan 2021 | 100 |
Jun 2021 50 | Jun 2021 | 50 |
Jan 2022 33 | Jan 2022 | 33 |
Jun 2022 50 | Jun 2022 | 50 |
Sep 2023 60 | Sep 2023 | 60 |
Nov 2023 66 | Nov 2023 | 66 |
Oct 2024 43 | Oct 2024 | 43 |
How Other Brands Compare
ASG is ranked first for NPS among its competitors. BMC Software and OpenText come in second and third, with CA Technologies coming in at #4. Among those competitors, it is the third most valued company behind OpenText.
ASG |  OpenText |  BMC Software |  CA Technologies | |
| Global Ranking | #- | #352 | #- | #- |
| NPS | 43 | 8 | 10 | -33 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | $383.94M | $10.36B | $1.36B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ASG NPS vs. Competitors
Compared to its competitors, ASG's NPS is rated right above BMC Software.
| COMPANY | NPS Score | |
|---|---|---|
| ASG | 43 |
| BMC Software | 10 |
| OpenText | 8 |
| CA Technologies | -33 |
 | Compuware | -100 |
ASG Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of ASG users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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ASG Customer Loyalty vs. Competitors
Compared to its competitors, ASG's Customer Loyalty score is rated right above Compuware, and is preceded by CA Technologies.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| BMC Software | 76% |
| OpenText | 74% |
| CA Technologies | 69% |
| ASG | 60% |
| Compuware | 10% |
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ASG Product Quality
3.7/5
ASG has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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ASG Product Information
ASG’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.asg.com
- Company Size
- 501-1,000 Employees
Industry
Tech
SaaS
ASG Product Quality vs. Competitors
Compared to its competitors, ASG's Product Quality score is rated right above CA Technologies, and is preceded by BMC Software.
| COMPANY | Product Quality Score | |
|---|---|---|
| BMC Software | 4/5 |
| ASG | 3.7/5 |
| CA Technologies | 3.4/5 |
| OpenText | 3.3/5 |
| Compuware | 2.5/5 |
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ASG Pricing
ASG ROI & Value For Money
3.4/5
ASG has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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ASG Pricing vs. Competitors
Compared to its competitors, ASG's ROI score is rated right above Compuware, and is preceded by OpenText.
| COMPANY | Pricing Score | |
|---|---|---|
| BMC Software | 3.6/5 |
| CA Technologies | 3.5/5 |
| OpenText | 3.5/5 |
| ASG | 3.4/5 |
| Compuware | 1.5/5 |
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ASG Customer Satisfaction (CSAT)
ASG Customer Satisfaction (CSAT) Score
60 / 100
ASG has an overall Customer Satisfaction score of 60 rated by its users and customers.
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Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ASG Customer Satisfaction vs. Competitors
Compared to its competitors, ASG's Customer Satisfaction score is rated right above OpenText, and is preceded by BMC Software.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Compuware | 100% |
| BMC Software | 70% |
| ASG | 60% |
| OpenText | 60% |
| CA Technologies | 20% |
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ASG Customer Service
3.9/5
ASG has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About ASG's Customer Service
Address
1333 Third Avenue South, Naples, FL United States of America
Website
http://www.asg.com
Phone Number
1-239-435-2200
ASG Customer Service vs. Competitors
Compared to its competitors, ASG's Customer Service score is rated right above BMC Software.
| COMPANY | Customer Service Score | |
|---|---|---|
| ASG | 3.9/5 |
| BMC Software | 3.7/5 |
| OpenText | 3.6/5 |
| CA Technologies | 3.5/5 |
| Compuware | 1.5/5 |
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ASG as an Employer
3.2/5
ASG has a 3.2/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
ASG scored a 43 for Net Promoter Score and a -16 for Employee Net Promoter Score. NPS gauges how likely a customer of ASG would recommend the brand to a friend. ENPS measures how likely ASG employees would recommend working at ASG to a friend.
Net Promoter Score
43
NPS Score
| 57% | Promoters |
|---|---|
| 29% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
-16
eNPS Score
| 38% | Promoters |
|---|---|
| 8% | Passive |
| 54% | Detractors |
