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About ASG's Brand

ASG provides Global 5000 businesses with world-class professional services and software solutions for Metadata Management, Applications Among its major competitors, ASG is ranked in 2nd place for NPS while CA Technologies is 1st, and OpenText is 3rd.Their current valuation is $383.94M

Brand at a Glance

55%
Customer Loyalty
4.1/5
Product Quality
4.2/5
Pricing
4.5/5
Customer Service

ASG Ranking

ASG NPS

ASG's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether ASG's customers would recommend using the product based on a scale of -100 to 100.

ASG Overall NPS

50
NPS
50%Promoters
50%Passives
0%Detractors
ASG Overall NPS

ASG NPS Trend

-100
-50
0
50
100
Jan 2021
100
Jan 2021100
Jun 2021
50
Jun 202150
Jan 2022
33
Jan 202233
Jun 2022
50
Jun 202250

How Other Brands Compare

ASG is ranked second for NPS among its competitors. CA Technologies and OpenText come in first and third, with BMC Software coming in at #4. Among those competitors, it is the lowest valued company behind OpenText.

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ASG's Logo
ASG
OpenText's Logo
OpenText
BMC Software's Logo
BMC Software
CA Technologies' Logo
CA Technologies
Global Ranking#-#352#-#-
NPS50321375
Social Sentiment Calculated by analyzing social media and other online mentions--Neutral-
Valuation Updated every 24 hours for public companies$383.94M$10.36B$1.36B-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

ASG NPS vs. Competitors

Compared to its competitors, ASG's NPS is rated right above OpenText, and is preceded by CA Technologies.

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ASG Customer Loyalty

55%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

55% of ASG users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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55
55%
45
45%
ASG Customer Loyalty

ASG Customer Loyalty vs. Competitors

Compared to its competitors, ASG's Customer Loyalty score is rated right above Compuware, and is preceded by BMC Software.

COMPANYCustomer Loyalty Score
CA Technologies100%
OpenText83%
BMC Software70%
ASG55%
CompuwareN/A

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ASG Product Quality

4.1/5

ASG has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.

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ASG Product Information

ASG’s product quality score is a 4.1 out of 5 as rated by its users and customers.

Website
http://www.asg.com
Company Size
501-1,000 Employees

Industry

Tech
SaaS

ASG Product Quality vs. Competitors

Compared to its competitors, ASG's Product Quality score is rated right above BMC Software, and is preceded by CA Technologies.

COMPANYProduct Quality Score
CA Technologies4.5/5
ASG4.1/5
BMC Software3.9/5
OpenText3.7/5
CompuwareN/A

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ASG Pricing

ASG ROI & Value For Money

4.2/5

ASG has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.

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ASG Pricing vs. Competitors

Compared to its competitors, ASG's ROI score is rated right above OpenText, and is preceded by CA Technologies.

COMPANYPricing Score
CA Technologies4.2/5
ASG4.2/5
OpenText3.9/5
BMC Software3.5/5
CompuwareN/A

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ASG Customer Satisfaction (CSAT)

ASG Customer Satisfaction (CSAT) Score

100 / 100

ASG has an overall Customer Satisfaction score of 100 rated by its users and customers.

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Very Satisfied50%
Satisfied50%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

ASG Customer Satisfaction vs. Competitors

Compared to its competitors, ASG's Customer Satisfaction score is rated right above OpenText.

COMPANYCustomer Satisfaction (CSAT) Score
ASG100%
OpenText75%
BMC Software63%
CA Technologies0%
Compuware0%

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ASG Customer Service

4.5/5

ASG has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.

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About ASG's Customer Service

Address

1333 Third Avenue South, Naples, FL United States of America


Website

http://www.asg.com


Phone Number

1-239-435-2200

ASG Customer Service vs. Competitors

Compared to its competitors, ASG's Customer Service score is rated right above CA Technologies.

COMPANYCustomer Service Score
ASG4.5/5
CA Technologies4.2/5
OpenText4.1/5
BMC Software3.6/5
CompuwareN/A

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ASG as an Employer

4.1/5

ASG has a 4.1/5 stars for its overall company culture rated by their employees

  ASG CEO
top
30%
CEO of ASG

In the Top 30% of Similar Sized Companies on Comparably.

Consumer vs. Employees

ASG scored a 50 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of ASG would recommend the brand to a friend. ENPS measures how likely ASG employees would recommend working at ASG to a friend.

Net Promoter Score

50
NPS Score
50%Promoters
50%Passive
0%Detractors

Employee Net Promoter Score

10
eNPS Score
50%Promoters
10%Passive
40%Detractors

Global Ranking Snapshot

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1
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Barry McCarthy
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2
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Ted Sarandos
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3
Costco  Costco CEO
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4
Chick-fil-A  Chick-fil-A CEO
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Food and Beverages
5
Amazon  Amazon CEO
Andy Jassy
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6
Apple  Apple CEO
Timothy Cook
Tech
7
Nike  Nike CEO
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Fashion and Beauty