10
NPS
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BMC Software
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About BMC Software's Brand
Transform your digital enterprise with BMC IT solutions. From mainframe to cloud to mobile, we'll help you drive innovation and industrial efficiency. Among its major competitors, BMC Software is ranked in 9th place for NPS while Nectar Services Corp. is 1st, and OSIsoft is 2nd. Overall, BMC Software has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $1.36B
Brand at a Glance
76%
Customer Loyalty
4/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
BMC Software CMO
Saar Shwartz
Saar Shwartz serves as the Chief Marketing Officer of BMC Software. Saar started at BMC Software in July of 2017. Saar currently resides in the Austin, Texas Area.
BMC Software Ranking
- #4 / 4 of its competitors
BMC Software NPS
BMC Software's Net Promoter Score (NPS) is a 10 with 44% Promoters, 22% Passives, and 34% Detractors. Net Promoter Score tracks whether BMC Software's customers would recommend using the product based on a scale of -100 to 100.
BMC Software Overall NPS
| 44% | Promoters |
|---|---|
| 22% | Passives |
| 34% | Detractors |
BMC Software NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 4 | Aug 2023 | 4 |
Sep 2023 5 | Sep 2023 | 5 |
Oct 2023 8 | Oct 2023 | 8 |
Nov 2023 6 | Nov 2023 | 6 |
Dec 2023 8 | Dec 2023 | 8 |
Feb 2024 5 | Feb 2024 | 5 |
Aug 2024 3 | Aug 2024 | 3 |
Oct 2024 4 | Oct 2024 | 4 |
Feb 2025 6 | Feb 2025 | 6 |
May 2025 8 | May 2025 | 8 |
Aug 2025 9 | Aug 2025 | 9 |
Oct 2025 11 | Oct 2025 | 11 |
How Other Brands Compare
BMC Software is ranked #4 for NPS among its competitors. ServiceNow and IBM come in first and second, with Citrix coming in at third. Among those competitors, it is the lowest valued company behind IBM.
BMC Software |  IBM |  ServiceNow |  Citrix | |
| Global Ranking | #- | #106 | #331 | #- |
| NPS | 10 | 26 | 44 | 16 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | $1.36B | $119.05B | $115.73B | $16.35B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BMC Software NPS by Gender
Male customers rated BMC Software's NPS 50 points higher than Female customers.
Male
-1
BMC Software's NPS was rated -1 by Male customers on Comparably.
41%
Promoters
17%
Passives
42%
Detractors
Female
-51
BMC Software's NPS was rated -51 by Female customers on Comparably.
16%
Promoters
17%
Passives
67%
Detractors
BMC Software NPS by Ethnicity
BMC Software's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -51 | Caucasian | -51 |
African American/Black 34 | African American/Black | 34 |
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
BMC Software NPS by Age
BMC Software's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
BMC Software NPS by Usage
BMC Software's NPS was rated the highest by customers who have used BMC Software's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -40 | Less than 1 Year | -40 |
1 to 2 Years 50 | 1 to 2 Years | 50 |
2 to 5 Years -57 | 2 to 5 Years | -57 |
Over 10 Years 50 | Over 10 Years | 50 |
BMC Software NPS vs. Competitors
Compared to its competitors, BMC Software's NPS is rated right above Unisys, and is preceded by Citrix.
| COMPANY | NPS Score | |
|---|---|---|
 | Nectar Services Corp. | 100 |
 | OSIsoft | 100 |
 | Cherwell Software | 45 |
| ServiceNow | 44 |
 | ASG | 43 |
 | Riverbed Technology | 33 |
| IBM | 26 |
| Citrix | 16 |
| BMC Software | 10 |
 | Unisys | 0 |
 | CA Technologies | -33 |
BMC Software Customer Reviews
Out of the 2 BMC Software customer reviews 1 was positive and 1 was constructive. BMC Software customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
BMC Software Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of BMC Software users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BMC Software Customer Loyalty Score by Gender
Male customers rated BMC Software's Customer Loyalty score 38% higher than Female customers.
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Male
78%
Yes
Female
40%
Yes
BMC Software Customer Loyalty Score by Ethnicity
BMC Software's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of BMC Software.
40
out of 100
Caucasian
40
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
BMC Software Customer Loyalty Score by Age
BMC Software's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 40% | 18-25 | 40% |
26-30 82% | 26-30 | 82% |
46-50 40% | 46-50 | 40% |
56-60 70% | 56-60 | 70% |
BMC Software Customer Loyalty Score by Usage
BMC Software's Customer Loyalty score was rated the highest by customers who have used BMC Software's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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BMC Software Customer Loyalty Score by Industry
BMC Software's Customer Loyalty score was rated 79% by Tech industry customers.
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BMC Software Customer Loyalty vs. Competitors
Compared to its competitors, BMC Software's Customer Loyalty score is rated right above Riverbed Technology, and is preceded by Unisys.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| ServiceNow | 86% |
| Citrix | 83% |
| IBM | 79% |
| Unisys | 77% |
| BMC Software | 76% |
| Riverbed Technology | 69% |
| CA Technologies | 69% |
| Cherwell Software | 65% |
| ASG | 60% |
| Nectar Services Corp. | N/A |
| OSIsoft | N/A |
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BMC Software Product Quality
4/5
BMC Software has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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BMC Software Product Information
BMC Software serves markets in the United States. BMC Software supports Web devices and offers products for small and medium sized businesses.
BMC Software’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated BMC Software's product the highest.
- Website
- http://www.bmc.com/de-DE/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Big Data
Business Services
Languages Supported
English
French
German
Portuguese
Spanish
Product Type
IT Service Management (ITSM) Software
Quick Insights into BMC Software Product Quality
BMC Software's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by African American/Black customers.
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Ranked BMC Software Product Quality the Highest
Ranked BMC Software Product Quality the Lowest
BMC Software Product Quality Score by Gender
Male customers rated BMC Software's Product Quality score 0.6 stars higher than Female customers.
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Male
3.9/5
Female
3.3/5
BMC Software Product Quality Score by Ethnicity
BMC Software's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
African American/Black 2.3 | African American/Black | 2.3 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
BMC Software Product Quality Score by Age
BMC Software's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 3.9 | 26-30 | 3.9 |
46-50 2.6 | 46-50 | 2.6 |
56-60 4.1 | 56-60 | 4.1 |
BMC Software Product Quality Score by Usage
BMC Software's Product Quality score was rated the highest by customers who have used BMC Software's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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BMC Software Product Quality Score by Industry
BMC Software's Product Quality score was rated 3.9 stars by Tech industry customers.
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BMC Software Product Quality vs. Competitors
Compared to its competitors, BMC Software's Product Quality score is rated right above IBM, and is preceded by Cherwell Software.
| COMPANY | Product Quality Score | |
|---|---|---|
| ServiceNow | 4.2/5 |
| Cherwell Software | 4.1/5 |
| BMC Software | 4/5 |
| IBM | 3.8/5 |
| Citrix | 3.8/5 |
| ASG | 3.7/5 |
| Riverbed Technology | 3.7/5 |
| Unisys | 3.5/5 |
| CA Technologies | 3.4/5 |
| Nectar Services Corp. | N/A |
| OSIsoft | N/A |
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BMC Software Pricing
BMC Software ROI & Value For Money
3.6/5
BMC Software has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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BMC Software Pricing Plans
BMC Software has a pricing structure that accommodates small and medium businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses BMC Software?
Small Businesses
Medium Businesses
Quick Insights into BMC Software ROI
BMC Software's ROI score was rated highest by customers ages 56-60, and rated lowest by African American/Black customers.
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Ranked BMC Software ROI the Highest
Ranked BMC Software ROI the Lowest
BMC Software ROI Score by Gender
Male customers rated BMC Software's ROI score 0.5 stars higher than Female customers.
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Male
3.5/5
Female
3/5
BMC Software ROI Score by Ethnicity
BMC Software's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
African American/Black 2.6 | African American/Black | 2.6 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
BMC Software ROI Score by Age
BMC Software's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 3.6 | 26-30 | 3.6 |
46-50 2.6 | 46-50 | 2.6 |
56-60 3.8 | 56-60 | 3.8 |
BMC Software ROI Score by Usage
BMC Software's ROI score was rated the highest by customers who have used BMC Software's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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BMC Software ROI Score by Industry
BMC Software's ROI score was rated 3.4 stars by Tech industry customers.
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BMC Software Pricing vs. Competitors
Compared to its competitors, BMC Software's ROI score is rated right above CA Technologies, and is preceded by Citrix.
| COMPANY | Pricing Score | |
|---|---|---|
| ServiceNow | 4.1/5 |
| Cherwell Software | 4/5 |
| IBM | 3.8/5 |
| Citrix | 3.7/5 |
| BMC Software | 3.6/5 |
| CA Technologies | 3.5/5 |
| Riverbed Technology | 3.5/5 |
| Unisys | 3.5/5 |
| ASG | 3.4/5 |
| Nectar Services Corp. | N/A |
| OSIsoft | N/A |
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BMC Software Customer Satisfaction (CSAT)
BMC Software Customer Satisfaction (CSAT) Score
70 / 100
BMC Software has an overall Customer Satisfaction score of 70 rated by its users and customers.
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Very Satisfied
32%
Satisfied
38%
Neither Satisfied nor Dissatisfied
24%
Dissatisfied
3%
Very Dissatisfied
3%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into BMC Software Customer Satisfaction
BMC Software's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers, and rated lowest by African American/Black customers.
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Ranked BMC Software Customer Satisfaction the Highest
Ranked BMC Software Customer Satisfaction the Lowest
BMC Software Customer Satisfaction Score by Gender
BMC Software's Customer Satisfaction score was rated 60 by both Female and Male customers on Comparably.
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60 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 40% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
60 / 100
FemaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 20% |
BMC Software Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
BMC Software's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
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50 / 100
Very Satisfied
17%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
17%
Very Dissatisfied
0%
CSAT according to African American/Black
BMC Software's Customer Satisfaction (CSAT) score was rated 33% according to African American/Black users and customers.
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33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Asian or Pacific Islander
BMC Software's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
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100 / 100
Very Satisfied
20%
Satisfied
80%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
BMC Software Customer Satisfaction Score by Age
BMC Software's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 67% | |||||||||||||||
| 46-50 | 34% |
BMC Software Customer Satisfaction Score by Usage
BMC Software's Customer Satisfaction score was rated the highest by customers who have used BMC Software's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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BMC Software Customer Satisfaction Score by Industry
BMC Software's Customer Satisfaction score was rated 70 points by Tech industry customers.
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}BMC Software Customer Satisfaction vs. Competitors
Compared to its competitors, BMC Software's Customer Satisfaction score is rated right above Citrix, and is preceded by IBM.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| ServiceNow | 83% |
| Riverbed Technology | 75% |
| IBM | 75% |
| BMC Software | 70% |
| Citrix | 63% |
| ASG | 60% |
| Unisys | 56% |
| CA Technologies | 20% |
| Nectar Services Corp. | 0% |
| OSIsoft | 0% |
| Cherwell Software | 0% |
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BMC Software Customer Service
3.7/5
BMC Software has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About BMC Software's Customer Service
Address
2101 CityWest Boulevard, Houston, TX 77042
Website
http://www.bmc.com/de-DE/
Phone Number
+1-800-793-4262
BMC Software's Social Links
Quick Insights into BMC Software Customer Service
BMC Software's Customer Service score was rated highest by customers ages 56-60, and rated lowest by African American/Black customers.
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Ranked BMC Software Customer Service the Highest
Ranked BMC Software Customer Service the Lowest
BMC Software Customer Service Score by Gender
Male customers rated BMC Software's Customer Service score 0.5 stars higher than Female customers.
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Male
3.6/5
Female
3.1/5
BMC Software Customer Service Score by Ethnicity
BMC Software's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
African American/Black 2.5 | African American/Black | 2.5 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
BMC Software Customer Service Score by Age
BMC Software's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 46-50.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.3 | 18-25 | 3.3 |
26-30 3.5 | 26-30 | 3.5 |
46-50 2.6 | 46-50 | 2.6 |
56-60 4.1 | 56-60 | 4.1 |
BMC Software Customer Service Score by Usage
BMC Software's Customer Service score was rated the highest by customers who have used BMC Software's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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BMC Software Customer Service Score by Industry
BMC Software's Customer Service score was rated 3.5 stars by Tech industry customers.
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BMC Software Customer Service vs. Competitors
Compared to its competitors, BMC Software's Customer Service score is rated right above Unisys, and is preceded by Riverbed Technology.
| COMPANY | Customer Service Score | |
|---|---|---|
| ServiceNow | 4.1/5 |
| IBM | 3.9/5 |
| ASG | 3.9/5 |
| Riverbed Technology | 3.9/5 |
| BMC Software | 3.7/5 |
| Unisys | 3.7/5 |
| Citrix | 3.5/5 |
| CA Technologies | 3.5/5 |
| Cherwell Software | 2.8/5 |
| Nectar Services Corp. | N/A |
| OSIsoft | N/A |
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BMC Software as an Employer
4.6/5
BMC Software has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
BMC Software scored a 10 for Net Promoter Score and a 36 for Employee Net Promoter Score. NPS gauges how likely a customer of BMC Software would recommend the brand to a friend. ENPS measures how likely BMC Software employees would recommend working at BMC Software to a friend.
Net Promoter Score
10
NPS Score
| 44% | Promoters |
|---|---|
| 22% | Passive |
| 34% | Detractors |
Employee Net Promoter Score
36
eNPS Score
| 55% | Promoters |
|---|---|
| 26% | Passive |
| 19% | Detractors |
