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BMC Software
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About BMC Software's Brand

Transform your digital enterprise with BMC IT solutions. From mainframe to cloud to mobile, we'll help you drive innovation and industrial efficiency. Among its major competitors, BMC Software is ranked in 9th place for NPS while CA Technologies is 1st, and ASG is 2nd. Overall, BMC Software has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $1.36B

Brand at a Glance

71%
Customer Loyalty
3.9/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service

BMC Software CMO
  BMC Software CMO

Saar Shwartz

Saar Shwartz serves as the Chief Marketing Officer of BMC Software. Saar started at BMC Software in July of 2017. Saar currently resides in the Austin, Texas Area.

BMC Software Ranking

BMC Software NPS

BMC Software's Net Promoter Score (NPS) is a 3 with 41% Promoters, 21% Passives, and 38% Detractors. Net Promoter Score tracks whether BMC Software's customers would recommend using the product based on a scale of -100 to 100.

BMC Software Overall NPS

3
NPS
41%Promoters
21%Passives
38%Detractors
BMC Software Overall NPS

BMC Software NPS Trend

-100
-50
0
50
100
Mar 2021
0
Mar 20210
Jul 2021
0
Jul 20210
Aug 2021
0
Aug 20210
Sep 2021
6
Sep 20216
Oct 2021
12
Oct 202112
Nov 2021
6
Nov 20216
Dec 2021
11
Dec 202111
Jan 2022
16
Jan 202216
Mar 2022
8
Mar 20228
May 2022
13
May 202213
Jun 2022
8
Jun 20228
Jul 2022
3
Jul 20223

How Other Brands Compare

BMC Software is ranked #4 for NPS among its competitors. ServiceNow and IBM come in first and second, with Citrix coming in at third. Among those competitors, it is the lowest valued company behind IBM.

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BMC Software's Logo
BMC Software
IBM's Logo
IBM
ServiceNow's Logo
ServiceNow
Citrix's Logo
Citrix
Global Ranking#-#106#331#-
NPS3304719
Social Sentiment Calculated by analyzing social media and other online mentionsNeutralNeutral-Neutral
Valuation Updated every 24 hours for public companies$1.36B$119.05B$98.89B$16.35B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

BMC Software NPS by Gender

BMC Software's NPS was rated -28 by Male customers on Comparably.

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Male

-28

BMC Software's NPS was rated -28 by Male customers on Comparably.

Sign Up to learn about BMC Software's NPS Score rated by Male customers on Comparably.
29%
Promoters
14%
Passives
57%
Detractors

Female

N/A

BMC Software's NPS is not yet rated by Female customers.

Sign Up to learn about BMC Software's NPS Score rated by Female customers on Comparably.
0%
Promoters
0%
Passives
0%
Detractors

BMC Software NPS by Age

BMC Software's NPS was rated -34 points by customers ages 26-30 on Comparably.

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0
20
40
60
80
100
Promoters
33%
Passives
0%
Detractors
67%
26-3033%0%67%

BMC Software NPS by Usage

BMC Software's NPS was rated the highest by customers who have used BMC Software's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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-100
-50
0
50
100
Less than 1 Year
-34
Less than 1 Year-34
2 to 5 Years
-75
2 to 5 Years-75

BMC Software NPS vs. Competitors

Compared to its competitors, BMC Software's NPS is rated right above Nectar Services Corp., and is preceded by Unisys.

Unlock BMC Software NPS vs. Competitors Data

BMC Software's Logo
VS
CA Technologies' Logo
ASG's Logo
ServiceNow's Logo
Cherwell Software's Logo
IBM's Logo
Citrix's Logo
Riverbed Technology's Logo
Unisys' Logo
Nectar Services Corp. Logo
OSIsoft's Logo

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BMC Software Customer Reviews

What can this brand most improve?
Make the software simpler, easier to use.
Review from San Francisco, CA / Male / Caucasian / 56-60

BMC Software Customer Loyalty

71%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

71% of BMC Software users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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71
71%
29
29%
BMC Software Customer Loyalty

BMC Software Customer Loyalty Score by Gender

BMC Software's Customer Loyalty score was rated 61 by Male customers on Comparably.

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Male
61%
Yes
Female
N/A
Yes

BMC Software Customer Loyalty Score by Age

BMC Software's Customer Loyalty score was rated 100% by customers ages 26-30 on Comparably.

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0
20%
40%
60%
80%
100%
26-30
100%
26-30100%

BMC Software Customer Loyalty Score by Usage

BMC Software's Customer Loyalty score was rated the highest by customers who have used BMC Software's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year
70%
2 to 5 Years
55%

BMC Software Customer Loyalty Score by Industry

BMC Software's Customer Loyalty score was rated 74% by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech
74%

BMC Software Customer Loyalty vs. Competitors

Compared to its competitors, BMC Software's Customer Loyalty score is rated right above Riverbed Technology, and is preceded by IBM.

Unlock BMC Software Customer Loyalty vs. Competitors Data

BMC Software's Logo
VS
CA Technologies' Logo
ServiceNow's Logo
Unisys' Logo
Citrix's Logo
IBM's Logo
Riverbed Technology's Logo
Cherwell Software's Logo
ASG's Logo
Nectar Services Corp. Logo
OSIsoft's Logo

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BMC Software Product Quality

3.9/5

BMC Software has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.

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BMC Software Product Information

BMC Software serves markets in the United States. BMC Software supports Web devices and offers products for small and medium sized businesses.

BMC Software’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated BMC Software's product the highest.

Website
http://www.bmc.com/de-DE/
Company Size
5,001-10,000 Employees

Industry

Tech
Big Data
Business Services

Languages Supported

English
French
German
Portuguese
Spanish

Product Type

IT Service Management (ITSM) Software

Quick Insights into BMC Software Product Quality

BMC Software's Product Quality score was rated highest by customers ages 26-30, and rated lowest by customers who have used BMC Software's products/services for 2 to 5 Years.

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Ranked BMC Software Product Quality the Highest

26-30
3.8
Less than 1 Year
3.8
Tech
3.7

Ranked BMC Software Product Quality the Lowest

2 to 5 Years
3.6

BMC Software Product Quality Score by Gender

BMC Software's Product Quality score was rated 3.5 by Male customers on Comparably.

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Male

3.5/5

Female

N/A

BMC Software Product Quality Score by Age

BMC Software's Product Quality score was rated 3.8 stars by customers ages 26-30 on Comparably.

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0
1
2
3
4
5
26-30
3.8
26-303.8

BMC Software Product Quality Score by Usage

BMC Software's Product Quality score was rated the highest by customers who have used BMC Software's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year
3.8
2 to 5 Years
3.6

BMC Software Product Quality Score by Industry

BMC Software's Product Quality score was rated 3.7 stars by Tech industry customers.

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Tech
3.7

BMC Software Product Quality vs. Competitors

Compared to its competitors, BMC Software's Product Quality score is rated right above Riverbed Technology, and is preceded by Unisys.

Unlock BMC Software Product Quality vs. Competitors Data

BMC Software's Logo
VS
CA Technologies' Logo
ServiceNow's Logo
ASG's Logo
Cherwell Software's Logo
IBM's Logo
Citrix's Logo
Unisys' Logo
Riverbed Technology's Logo
Nectar Services Corp. Logo
OSIsoft's Logo

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BMC Software Pricing

BMC Software ROI & Value For Money

3.5/5

BMC Software has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.

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BMC Software Pricing Plans

BMC Software has a pricing structure that accommodates small and medium businesses.

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Who Uses BMC Software?

Small Businesses
Medium Businesses

Quick Insights into BMC Software ROI

BMC Software's ROI score was rated highest by customers ages 26-30, and rated lowest by customers who have used BMC Software's products/services for 2 to 5 Years.

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Ranked BMC Software ROI the Highest

26-30
3.3
Tech
3.2
Less than 1 Year
3.1

Ranked BMC Software ROI the Lowest

2 to 5 Years
2.9

BMC Software ROI Score by Gender

BMC Software's ROI score was rated 2.9 by Male customers on Comparably.

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Male

2.9/5

Female

N/A

BMC Software ROI Score by Age

BMC Software's ROI score was rated 3.3 stars by customers ages 26-30 on Comparably.

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0
1
2
3
4
5
26-30
3.3
26-303.3

BMC Software ROI Score by Usage

BMC Software's ROI score was rated the highest by customers who have used BMC Software's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year
3.1
2 to 5 Years
2.9

BMC Software ROI Score by Industry

BMC Software's ROI score was rated 3.2 stars by Tech industry customers.

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Tech
3.2

BMC Software Pricing vs. Competitors

Compared to its competitors, BMC Software's ROI score is rated right above Riverbed Technology, and is preceded by Unisys.

Unlock BMC Software ROI vs. Competitors Data

BMC Software's Logo
VS
CA Technologies' Logo
ASG's Logo
ServiceNow's Logo
Cherwell Software's Logo
IBM's Logo
Citrix's Logo
Unisys' Logo
Riverbed Technology's Logo
Nectar Services Corp. Logo
OSIsoft's Logo

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BMC Software Customer Satisfaction (CSAT)

BMC Software Customer Satisfaction (CSAT) Score

62 / 100

BMC Software has an overall Customer Satisfaction score of 62 rated by its users and customers.

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Very Satisfied31%
Satisfied31%
Neither Satisfied nor Dissatisfied31%
Dissatisfied0%
Very Dissatisfied7%
Very Satisfied
31%
Satisfied
31%
Neither Satisfied nor Dissatisfied
31%
Dissatisfied
0%
Very Dissatisfied
7%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into BMC Software Customer Satisfaction

BMC Software's Customer Satisfaction score was rated highest by customers from the Tech industry.

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Ranked BMC Software Customer Satisfaction the Highest

Tech
50%
2 to 5 Years
33%
Male
20%

BMC Software Customer Satisfaction Score by Gender

BMC Software's Customer Satisfaction score was rated 20 by Male customers on Comparably.

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20 / 100
Male
Very Satisfied
0%
Satisfied
20%
Neither Satisfied nor Dissatisfied
80%
Dissatisfied
0%
Very Dissatisfied
0%

BMC Software Customer Satisfaction Score by Usage

BMC Software's Customer Satisfaction score was rated 33 points by customers who have used BMC Software's products/services for 2 to 5 Years.

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2 to 5 Years
33

BMC Software Customer Satisfaction Score by Industry

BMC Software's Customer Satisfaction score was rated 50 points by Tech industry customers.

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Tech
50

BMC Software Customer Satisfaction vs. Competitors

Compared to its competitors, BMC Software's Customer Satisfaction score is rated right above Unisys, and is preceded by Riverbed Technology.

Unlock BMC Software Customer Satisfaction vs. Competitors Data

BMC Software's Logo
VS
ASG's Logo
IBM's Logo
ServiceNow's Logo
Citrix's Logo
Riverbed Technology's Logo
Unisys' Logo
CA Technologies' Logo
Cherwell Software's Logo
Nectar Services Corp. Logo
OSIsoft's Logo

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BMC Software Customer Service

3.5/5

BMC Software has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.

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About BMC Software's Customer Service

Address

2101 CityWest Boulevard, Houston, TX 77042


Website

http://www.bmc.com/de-DE/


Phone Number

+1-800-793-4262

Quick Insights into BMC Software Customer Service

BMC Software's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by customers who have used BMC Software's products/services for Less than 1 Year.

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Ranked BMC Software Customer Service the Highest

Tech
3.3
2 to 5 Years
3.2
26-30
3.1

Ranked BMC Software Customer Service the Lowest

Less than 1 Year
3.1

BMC Software Customer Service Score by Gender

BMC Software's Customer Service score was rated 3.1 by Male customers on Comparably.

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Male

3.1/5

Female

N/A

BMC Software Customer Service Score by Age

BMC Software's Customer Service score was rated 3.1 stars by customers ages 26-30 on Comparably.

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0
20
40
60
80
100
26-30
3.1
26-303.1

BMC Software Customer Service Score by Usage

BMC Software's Customer Service score was rated the highest by customers who have used BMC Software's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
3.1
2 to 5 Years
3.2

BMC Software Customer Service Score by Industry

BMC Software's Customer Service score was rated 3.3 stars by Tech industry customers.

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Tech
3.3

BMC Software Customer Service vs. Competitors

Compared to its competitors, BMC Software's Customer Service score is rated right above Cherwell Software, and is preceded by Unisys.

COMPANYCustomer Service Score
ASG4.5/5
CA Technologies4.2/5
ServiceNow4.2/5
IBM4.1/5
Riverbed Technology3.8/5
Citrix3.7/5
Unisys3.6/5
BMC Software3.5/5
Cherwell Software2.8/5
Nectar Services Corp.N/A
OSIsoftN/A

Unlock BMC Software Customer Service vs. Competitors Data

BMC Software's Logo
VS
ASG's Logo
CA Technologies' Logo
ServiceNow's Logo
IBM's Logo
Riverbed Technology's Logo
Citrix's Logo
Unisys' Logo
Cherwell Software's Logo
Nectar Services Corp. Logo
OSIsoft's Logo

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BMC Software as an Employer

4.3/5

BMC Software has a 4.3/5 stars for its overall company culture rated by their employees

  BMC Software CEO
top
5%
CEO of BMC Software

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

BMC Software scored a 3 for Net Promoter Score and a 26 for Employee Net Promoter Score. NPS gauges how likely a customer of BMC Software would recommend the brand to a friend. ENPS measures how likely BMC Software employees would recommend working at BMC Software to a friend.

Net Promoter Score

3
NPS Score
41%Promoters
21%Passive
38%Detractors

Employee Net Promoter Score

26
eNPS Score
48%Promoters
30%Passive
22%Detractors

Global Ranking Snapshot

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7
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