3
NPS
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BMC Software
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About BMC Software's Brand
Transform your digital enterprise with BMC IT solutions. From mainframe to cloud to mobile, we'll help you drive innovation and industrial efficiency. Among its major competitors, BMC Software is ranked in 9th place for NPS while CA Technologies is 1st, and ASG is 2nd. Overall, BMC Software has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $1.36B
Brand at a Glance
71%
Customer Loyalty
3.9/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
BMC Software CMO
Saar Shwartz
Saar Shwartz serves as the Chief Marketing Officer of BMC Software. Saar started at BMC Software in July of 2017. Saar currently resides in the Austin, Texas Area.
BMC Software Ranking
- #4 / 4 of its competitors
BMC Software NPS
BMC Software's Net Promoter Score (NPS) is a 3 with 41% Promoters, 21% Passives, and 38% Detractors. Net Promoter Score tracks whether BMC Software's customers would recommend using the product based on a scale of -100 to 100.
BMC Software Overall NPS
| 41% | Promoters |
|---|---|
| 21% | Passives |
| 38% | Detractors |
BMC Software NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 0 | Mar 2021 | 0 |
Jul 2021 0 | Jul 2021 | 0 |
Aug 2021 0 | Aug 2021 | 0 |
Sep 2021 6 | Sep 2021 | 6 |
Oct 2021 12 | Oct 2021 | 12 |
Nov 2021 6 | Nov 2021 | 6 |
Dec 2021 11 | Dec 2021 | 11 |
Jan 2022 16 | Jan 2022 | 16 |
Mar 2022 8 | Mar 2022 | 8 |
May 2022 13 | May 2022 | 13 |
Jun 2022 8 | Jun 2022 | 8 |
Jul 2022 3 | Jul 2022 | 3 |
How Other Brands Compare
BMC Software is ranked #4 for NPS among its competitors. ServiceNow and IBM come in first and second, with Citrix coming in at third. Among those competitors, it is the lowest valued company behind IBM.
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BMC Software |  IBM |  ServiceNow |  Citrix | |
| Global Ranking | #- | #106 | #331 | #- |
| NPS | 3 | 30 | 47 | 19 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | $1.36B | $119.05B | $98.89B | $16.35B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BMC Software NPS by Gender
BMC Software's NPS was rated -28 by Male customers on Comparably.
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Male
-28
BMC Software's NPS was rated -28 by Male customers on Comparably.
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29%
Promoters
14%
Passives
57%
Detractors
Female
N/A
BMC Software's NPS is not yet rated by Female customers.
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0%
Promoters
0%
Passives
0%
Detractors
BMC Software NPS by Age
BMC Software's NPS was rated -34 points by customers ages 26-30 on Comparably.
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BMC Software NPS by Usage
BMC Software's NPS was rated the highest by customers who have used BMC Software's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
2 to 5 Years -75 | 2 to 5 Years | -75 |
BMC Software NPS vs. Competitors
Compared to its competitors, BMC Software's NPS is rated right above Nectar Services Corp., and is preceded by Unisys.
| COMPANY | NPS Score | |
|---|---|---|
 | CA Technologies | 75 |
 | ASG | 50 |
| ServiceNow | 47 |
 | Cherwell Software | 45 |
| IBM | 30 |
| Citrix | 19 |
 | Riverbed Technology | 11 |
 | Unisys | 9 |
| BMC Software | 3 |
 | Nectar Services Corp. | N/A |
 | OSIsoft | N/A |
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BMC Software Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of BMC Software users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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BMC Software Customer Loyalty Score by Gender
BMC Software's Customer Loyalty score was rated 61 by Male customers on Comparably.
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Male
61%
Yes
Female
N/A
Yes
BMC Software Customer Loyalty Score by Age
BMC Software's Customer Loyalty score was rated 100% by customers ages 26-30 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
BMC Software Customer Loyalty Score by Usage
BMC Software's Customer Loyalty score was rated the highest by customers who have used BMC Software's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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BMC Software Customer Loyalty Score by Industry
BMC Software's Customer Loyalty score was rated 74% by Tech industry customers.
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BMC Software Customer Loyalty vs. Competitors
Compared to its competitors, BMC Software's Customer Loyalty score is rated right above Riverbed Technology, and is preceded by IBM.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| CA Technologies | 100% |
| ServiceNow | 90% |
| Unisys | 83% |
| Citrix | 81% |
| IBM | 79% |
| BMC Software | 71% |
| Riverbed Technology | 66% |
| Cherwell Software | 65% |
| ASG | 55% |
| Nectar Services Corp. | N/A |
| OSIsoft | N/A |
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BMC Software Product Quality
3.9/5
BMC Software has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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BMC Software Product Information
BMC Software serves markets in the United States. BMC Software supports Web devices and offers products for small and medium sized businesses.
BMC Software’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated BMC Software's product the highest.
- Website
- http://www.bmc.com/de-DE/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Big Data
Business Services
Languages Supported
English
French
German
Portuguese
Spanish
Product Type
IT Service Management (ITSM) Software
Quick Insights into BMC Software Product Quality
BMC Software's Product Quality score was rated highest by customers ages 26-30, and rated lowest by customers who have used BMC Software's products/services for 2 to 5 Years.
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Ranked BMC Software Product Quality the Highest
Ranked BMC Software Product Quality the Lowest
BMC Software Product Quality Score by Gender
BMC Software's Product Quality score was rated 3.5 by Male customers on Comparably.
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Male
3.5/5
Female
N/A
BMC Software Product Quality Score by Age
BMC Software's Product Quality score was rated 3.8 stars by customers ages 26-30 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.8 | 26-30 | 3.8 |
BMC Software Product Quality Score by Usage
BMC Software's Product Quality score was rated the highest by customers who have used BMC Software's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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BMC Software Product Quality Score by Industry
BMC Software's Product Quality score was rated 3.7 stars by Tech industry customers.
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BMC Software Product Quality vs. Competitors
Compared to its competitors, BMC Software's Product Quality score is rated right above Riverbed Technology, and is preceded by Unisys.
| COMPANY | Product Quality Score | |
|---|---|---|
| CA Technologies | 4.5/5 |
| ServiceNow | 4.3/5 |
| ASG | 4.1/5 |
| Cherwell Software | 4.1/5 |
| IBM | 4/5 |
| Citrix | 4/5 |
| Unisys | 3.9/5 |
| BMC Software | 3.9/5 |
| Riverbed Technology | 3.7/5 |
| Nectar Services Corp. | N/A |
| OSIsoft | N/A |
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BMC Software Pricing
BMC Software ROI & Value For Money
3.5/5
BMC Software has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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BMC Software Pricing Plans
BMC Software has a pricing structure that accommodates small and medium businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses BMC Software?
Small Businesses
Medium Businesses
Quick Insights into BMC Software ROI
BMC Software's ROI score was rated highest by customers ages 26-30, and rated lowest by customers who have used BMC Software's products/services for 2 to 5 Years.
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Ranked BMC Software ROI the Highest
Ranked BMC Software ROI the Lowest
BMC Software ROI Score by Gender
BMC Software's ROI score was rated 2.9 by Male customers on Comparably.
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Male
2.9/5
Female
N/A
BMC Software ROI Score by Age
BMC Software's ROI score was rated 3.3 stars by customers ages 26-30 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.3 | 26-30 | 3.3 |
BMC Software ROI Score by Usage
BMC Software's ROI score was rated the highest by customers who have used BMC Software's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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BMC Software ROI Score by Industry
BMC Software's ROI score was rated 3.2 stars by Tech industry customers.
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BMC Software Pricing vs. Competitors
Compared to its competitors, BMC Software's ROI score is rated right above Riverbed Technology, and is preceded by Unisys.
| COMPANY | Pricing Score | |
|---|---|---|
| CA Technologies | 4.2/5 |
| ASG | 4.2/5 |
| ServiceNow | 4.1/5 |
| Cherwell Software | 4/5 |
| IBM | 4/5 |
| Citrix | 3.9/5 |
| Unisys | 3.6/5 |
| BMC Software | 3.5/5 |
| Riverbed Technology | 3.4/5 |
| Nectar Services Corp. | N/A |
| OSIsoft | N/A |
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BMC Software Customer Satisfaction (CSAT)
BMC Software Customer Satisfaction (CSAT) Score
62 / 100
BMC Software has an overall Customer Satisfaction score of 62 rated by its users and customers.
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Very Satisfied
31%
Satisfied
31%
Neither Satisfied nor Dissatisfied
31%
Dissatisfied
0%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into BMC Software Customer Satisfaction
BMC Software's Customer Satisfaction score was rated highest by customers from the Tech industry.
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Ranked BMC Software Customer Satisfaction the Highest
BMC Software Customer Satisfaction Score by Gender
BMC Software's Customer Satisfaction score was rated 20 by Male customers on Comparably.
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20 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 80% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
BMC Software Customer Satisfaction Score by Usage
BMC Software's Customer Satisfaction score was rated 33 points by customers who have used BMC Software's products/services for 2 to 5 Years.
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BMC Software Customer Satisfaction Score by Industry
BMC Software's Customer Satisfaction score was rated 50 points by Tech industry customers.
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}BMC Software Customer Satisfaction vs. Competitors
Compared to its competitors, BMC Software's Customer Satisfaction score is rated right above Unisys, and is preceded by Riverbed Technology.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| ASG | 100% |
| IBM | 90% |
| ServiceNow | 87% |
| Citrix | 69% |
| Riverbed Technology | 67% |
| BMC Software | 61% |
| Unisys | 60% |
| CA Technologies | 0% |
| Cherwell Software | 0% |
| Nectar Services Corp. | 0% |
| OSIsoft | 0% |
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BMC Software Customer Service
3.5/5
BMC Software has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About BMC Software's Customer Service
Address
2101 CityWest Boulevard, Houston, TX 77042
Website
http://www.bmc.com/de-DE/
Phone Number
+1-800-793-4262
BMC Software's Social Links
Quick Insights into BMC Software Customer Service
BMC Software's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by customers who have used BMC Software's products/services for Less than 1 Year.
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Ranked BMC Software Customer Service the Highest
Ranked BMC Software Customer Service the Lowest
BMC Software Customer Service Score by Gender
BMC Software's Customer Service score was rated 3.1 by Male customers on Comparably.
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Male
3.1/5
Female
N/A
BMC Software Customer Service Score by Age
BMC Software's Customer Service score was rated 3.1 stars by customers ages 26-30 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3.1 | 26-30 | 3.1 |
BMC Software Customer Service Score by Usage
BMC Software's Customer Service score was rated the highest by customers who have used BMC Software's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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BMC Software Customer Service Score by Industry
BMC Software's Customer Service score was rated 3.3 stars by Tech industry customers.
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BMC Software Customer Service vs. Competitors
Compared to its competitors, BMC Software's Customer Service score is rated right above Cherwell Software, and is preceded by Unisys.
| COMPANY | Customer Service Score | |
|---|---|---|
| ASG | 4.5/5 |
| CA Technologies | 4.2/5 |
| ServiceNow | 4.2/5 |
| IBM | 4.1/5 |
| Riverbed Technology | 3.8/5 |
| Citrix | 3.7/5 |
| Unisys | 3.6/5 |
| BMC Software | 3.5/5 |
| Cherwell Software | 2.8/5 |
| Nectar Services Corp. | N/A |
| OSIsoft | N/A |
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BMC Software as an Employer
4.3/5
BMC Software has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
BMC Software scored a 3 for Net Promoter Score and a 26 for Employee Net Promoter Score. NPS gauges how likely a customer of BMC Software would recommend the brand to a friend. ENPS measures how likely BMC Software employees would recommend working at BMC Software to a friend.
Net Promoter Score
3
NPS Score
| 41% | Promoters |
|---|---|
| 21% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
26
eNPS Score
| 48% | Promoters |
|---|---|
| 30% | Passive |
| 22% | Detractors |
