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Riverbed Technology
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About Riverbed Technology's Brand

Among its major competitors, Riverbed Technology is ranked in 4th place for NPS while New Relic is 1st, and Viavi Solutions is 2nd.

Brand at a Glance

63%
Customer Loyalty
3.6/5
Product Quality
3.4/5
Pricing
3.9/5
Customer Service
Riverbed Technology CMO

Riverbed Technology Ranking

Riverbed Technology NPS

Riverbed Technology's Net Promoter Score (NPS) is a 11 with 49% Promoters, 13% Passives, and 38% Detractors. Net Promoter Score tracks whether Riverbed Technology's customers would recommend using the product based on a scale of -100 to 100.

Riverbed Technology Overall NPS

11
NPS
49%Promoters
13%Passives
38%Detractors
Riverbed Technology Overall NPS

Riverbed Technology NPS Trend

-100
-50
0
50
100
Apr 2020
100
Apr 2020Apr 2020
Jul 2020
100
Jul 2020Jul 2020
Sep 2020
66
Sep 2020Sep 2020
Mar 2021
75
Mar 2021Mar 2021
Jul 2021
40
Jul 2021Jul 2021
Oct 2021
17
Oct 2021Oct 2021
Nov 2021
29
Nov 2021Nov 2021
Dec 2021
13
Dec 2021Dec 2021

How Other Brands Compare

Riverbed Technology is ranked #4 for NPS among its competitors. New Relic and Viavi Solutions come in first and second, with Dynatrace coming in at third.

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Riverbed Technology's Logo
Riverbed Technology
Dynatrace's Logo
Dynatrace
New Relic's Logo
New Relic
Viavi Solutions' Logo
Viavi Solutions
Global Ranking#-#474#592#-
NPS11333534
Social Sentiment Calculated by analyzing social media and other online mentions--NeutralNeutral
Valuation Updated every 24 hours for public companies--$3.99B$3.59B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Riverbed Technology NPS vs. Competitors

Compared to its competitors, Riverbed Technology's NPS is rated right above GlobalSCAPE, and is preceded by Dynatrace.

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Riverbed Technology Customer Loyalty

63%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

63% of Riverbed Technology users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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63
63%
37
37%
Riverbed Technology Customer Loyalty

Riverbed Technology Customer Loyalty Score by Industry

Riverbed Technology's Customer Loyalty score was rated 70% by Tech industry customers.

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Tech
70%

Riverbed Technology Customer Loyalty vs. Competitors

Compared to its competitors, Riverbed Technology's Customer Loyalty score is rated right above GlobalSCAPE, and is preceded by New Relic.

COMPANYCustomer Loyalty Score
Dynatrace84%
Viavi Solutions73%
New Relic72%
Riverbed Technology63%
GlobalSCAPEN/A
ASSIAN/A

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Riverbed Technology Product Quality

3.6/5

Riverbed Technology has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.

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Riverbed Technology Product Information

Riverbed Technology’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Riverbed Technology's product the highest.

Website
http://www.riverbed.com/
Company Size
1,001-5,000 Employees

Industry

Tech
Big Data
SaaS

Quick Insights into Riverbed Technology Product Quality

Riverbed Technology's Product Quality score was rated highest by customers from the Tech industry.

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Ranked Riverbed Technology Product Quality the Highest

Tech
4.1

Riverbed Technology Product Quality Score by Industry

Riverbed Technology's Product Quality score was rated 4.1 stars by Tech industry customers.

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Tech
4.1

Riverbed Technology Product Quality vs. Competitors

Compared to its competitors, Riverbed Technology's Product Quality score is rated right above Viavi Solutions, and is preceded by New Relic.

COMPANYProduct Quality Score
Dynatrace4.5/5
New Relic4.1/5
Riverbed Technology3.6/5
Viavi Solutions3.3/5
GlobalSCAPEN/A
ASSIAN/A

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Riverbed Technology Pricing

Riverbed Technology ROI & Value For Money

3.4/5

Riverbed Technology has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.

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Riverbed Technology Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into Riverbed Technology ROI

Riverbed Technology's ROI score was rated highest by customers from the Tech industry.

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Ranked Riverbed Technology ROI the Highest

Tech
4

Riverbed Technology ROI Score by Industry

Riverbed Technology's ROI score was rated 4 stars by Tech industry customers.

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Tech
4

Riverbed Technology Pricing vs. Competitors

Compared to its competitors, Riverbed Technology's ROI score is rated right above Viavi Solutions, and is preceded by New Relic.

COMPANYPricing Score
Dynatrace4.4/5
New Relic3.6/5
Riverbed Technology3.4/5
Viavi Solutions3.3/5
GlobalSCAPEN/A
ASSIAN/A

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Riverbed Technology Customer Service

3.9/5

Riverbed Technology has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.

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About Riverbed Technology's Customer Service

Address

680 Folsom St,


Website

http://www.riverbed.com/


Phone Number

(415) 247-8800

Quick Insights into Riverbed Technology Customer Service

Riverbed Technology's Customer Service score was rated highest by customers from the Tech industry.

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Ranked Riverbed Technology Customer Service the Highest

Tech
4

Riverbed Technology Customer Service Score by Industry

Riverbed Technology's Customer Service score was rated 4 stars by Tech industry customers.

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Tech
4

Riverbed Technology Customer Service vs. Competitors

Compared to its competitors, Riverbed Technology's Customer Service score is rated right above New Relic, and is preceded by Dynatrace.

COMPANYCustomer Service Score
Dynatrace4.3/5
Riverbed Technology3.9/5
New Relic3.7/5
Viavi Solutions3.6/5
GlobalSCAPEN/A
ASSIAN/A

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Riverbed Technology as an Employer

3.8/5

Riverbed Technology has a 3.8/5 stars for its overall company culture rated by their employees

  Riverbed Technology CEO
top
35%
CEO of Riverbed Technology

In the Top 35% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Riverbed Technology scored a 11 for Net Promoter Score and a -8 for Employee Net Promoter Score. NPS gauges how likely a customer of Riverbed Technology would recommend the brand to a friend. ENPS measures how likely Riverbed Technology employees would recommend working at Riverbed Technology to a friend.

Net Promoter Score

11
NPS Score
49%Promoters
13%Passive
38%Detractors

Employee Net Promoter Score

-8
eNPS Score
36%Promoters
20%Passive
44%Detractors

Global Ranking Snapshot

RANKCOMPANYCEOINDUSTRY
1
Peloton  Peloton CEO
John Foley
Health and Wellness
2
Netflix  Netflix CEO
Ted Sarandos
Media and Entertainment
3
Costco  Costco CEO
W. Craig Jelinek
Retail
4
Chick-fil-A  Chick-fil-A CEO
Dan Cathy
Food and Beverages
5
Amazon  Amazon CEO
Andy Jassy
Retail
6
Apple  Apple CEO
Timothy Cook
Tech
7
Nike  Nike CEO
John Donahoe
Fashion and Beauty