33
NPS
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Riverbed Technology
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About Riverbed Technology's Brand
Among its major competitors, Riverbed Technology is ranked in 3rd place for NPS while New Relic is 1st, and Dynatrace is 2nd.
Brand at a Glance
69%
Customer Loyalty
3.7/5
Product Quality
3.5/5
Pricing
3.9/5
Customer Service
Riverbed Technology CMO
Riverbed Technology Ranking
- #3 / 4 of its competitors
Riverbed Technology NPS
Riverbed Technology's Net Promoter Score (NPS) is a 33 with 58% Promoters, 17% Passives, and 25% Detractors. Net Promoter Score tracks whether Riverbed Technology's customers would recommend using the product based on a scale of -100 to 100.
Riverbed Technology Overall NPS
| 58% | Promoters |
|---|---|
| 17% | Passives |
| 25% | Detractors |
Riverbed Technology NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 100 | Apr 2020 | 100 |
Jul 2020 100 | Jul 2020 | 100 |
Sep 2020 66 | Sep 2020 | 66 |
Mar 2021 75 | Mar 2021 | 75 |
Jul 2021 40 | Jul 2021 | 40 |
Oct 2021 17 | Oct 2021 | 17 |
Nov 2021 29 | Nov 2021 | 29 |
Dec 2021 13 | Dec 2021 | 13 |
Jun 2022 11 | Jun 2022 | 11 |
Jan 2024 20 | Jan 2024 | 20 |
Mar 2024 27 | Mar 2024 | 27 |
Nov 2025 33 | Nov 2025 | 33 |
How Other Brands Compare
Riverbed Technology is ranked third for NPS among its competitors. New Relic and Dynatrace come in first and second, with Viavi Solutions coming in at #4.
Riverbed Technology |  Dynatrace |  New Relic |  Viavi Solutions | |
| Global Ranking | #- | #474 | #592 | #- |
| NPS | 33 | 37 | 42 | 31 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | - | $3.99B | $3.59B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Riverbed Technology NPS by Gender
Riverbed Technology's NPS was rated 0 by Male customers on Comparably.
Male
0
Riverbed Technology's NPS was rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
N/A
Riverbed Technology's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Riverbed Technology NPS vs. Competitors
Compared to its competitors, Riverbed Technology's NPS is rated right above Viavi Solutions, and is preceded by Dynatrace.
| COMPANY | NPS Score | |
|---|---|---|
| New Relic | 42 |
| Dynatrace | 37 |
| Riverbed Technology | 33 |
| Viavi Solutions | 31 |
 | GlobalSCAPE | 0 |
 | ASSIA | N/A |
Riverbed Technology Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Riverbed Technology users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Riverbed Technology Customer Loyalty Score by Gender
Riverbed Technology's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Riverbed Technology Customer Loyalty Score by Industry
Riverbed Technology's Customer Loyalty score was rated 78% by Tech industry customers.
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Riverbed Technology Customer Loyalty vs. Competitors
Compared to its competitors, Riverbed Technology's Customer Loyalty score is rated right above Viavi Solutions, and is preceded by New Relic.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| GlobalSCAPE | 100% |
| Dynatrace | 84% |
| New Relic | 78% |
| Riverbed Technology | 69% |
| Viavi Solutions | 58% |
| ASSIA | N/A |
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Riverbed Technology Product Quality
3.7/5
Riverbed Technology has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Riverbed Technology Product Information
Riverbed Technology’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Riverbed Technology's product the highest.
- Website
- http://www.riverbed.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Big Data
SaaS
Quick Insights into Riverbed Technology Product Quality
Riverbed Technology's Product Quality score was rated highest by customers from the Tech industry.
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Ranked Riverbed Technology Product Quality the Highest
Riverbed Technology Product Quality Score by Gender
Riverbed Technology's Product Quality score was rated 3.8 by Male customers on Comparably.
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Male
3.8/5
Female
N/A
Riverbed Technology Product Quality Score by Industry
Riverbed Technology's Product Quality score was rated 4.1 stars by Tech industry customers.
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Riverbed Technology Product Quality vs. Competitors
Compared to its competitors, Riverbed Technology's Product Quality score is rated right above Viavi Solutions, and is preceded by GlobalSCAPE.
| COMPANY | Product Quality Score | |
|---|---|---|
| Dynatrace | 4.4/5 |
| New Relic | 4.1/5 |
| GlobalSCAPE | 4/5 |
| Riverbed Technology | 3.7/5 |
| Viavi Solutions | 3.5/5 |
| ASSIA | N/A |
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Riverbed Technology Pricing
Riverbed Technology ROI & Value For Money
3.5/5
Riverbed Technology has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Riverbed Technology Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Riverbed Technology ROI
Riverbed Technology's ROI score was rated highest by customers from the Tech industry.
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Ranked Riverbed Technology ROI the Highest
Riverbed Technology ROI Score by Gender
Riverbed Technology's ROI score was rated 3.8 by Male customers on Comparably.
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Male
3.8/5
Female
N/A
Riverbed Technology ROI Score by Industry
Riverbed Technology's ROI score was rated 3.9 stars by Tech industry customers.
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Riverbed Technology Pricing vs. Competitors
Compared to its competitors, Riverbed Technology's ROI score is rated right above Viavi Solutions, and is preceded by New Relic.
| COMPANY | Pricing Score | |
|---|---|---|
| Dynatrace | 4.3/5 |
| New Relic | 3.8/5 |
| Riverbed Technology | 3.5/5 |
| Viavi Solutions | 3.3/5 |
| GlobalSCAPE | 3/5 |
| ASSIA | N/A |
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Riverbed Technology Customer Satisfaction (CSAT)
Riverbed Technology Customer Satisfaction (CSAT) Score
75 / 100
Riverbed Technology has an overall Customer Satisfaction score of 75 rated by its users and customers.
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Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Riverbed Technology Customer Satisfaction vs. Competitors
Compared to its competitors, Riverbed Technology's Customer Satisfaction score is rated right above Viavi Solutions, and is preceded by Dynatrace.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| New Relic | 87% |
| Dynatrace | 75% |
| Riverbed Technology | 75% |
| Viavi Solutions | 72% |
| GlobalSCAPE | 0% |
| ASSIA | 0% |
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Riverbed Technology Customer Service
3.9/5
Riverbed Technology has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Riverbed Technology's Customer Service
Address
680 Folsom St,
Website
http://www.riverbed.com/
Phone Number
(415) 247-8800
Quick Insights into Riverbed Technology Customer Service
Riverbed Technology's Customer Service score was rated highest by customers from the Tech industry.
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Ranked Riverbed Technology Customer Service the Highest
Riverbed Technology Customer Service Score by Gender
Riverbed Technology's Customer Service score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
Riverbed Technology Customer Service Score by Industry
Riverbed Technology's Customer Service score was rated 3.9 stars by Tech industry customers.
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Riverbed Technology Customer Service vs. Competitors
Compared to its competitors, Riverbed Technology's Customer Service score is rated right above Viavi Solutions, and is preceded by New Relic.
| COMPANY | Customer Service Score | |
|---|---|---|
| Dynatrace | 4.2/5 |
| New Relic | 3.9/5 |
| Riverbed Technology | 3.9/5 |
| Viavi Solutions | 3.6/5 |
| GlobalSCAPE | 3/5 |
| ASSIA | N/A |
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Riverbed Technology as an Employer
3.8/5
Riverbed Technology has a 3.8/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Riverbed Technology scored a 33 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of Riverbed Technology would recommend the brand to a friend. ENPS measures how likely Riverbed Technology employees would recommend working at Riverbed Technology to a friend.
Net Promoter Score
33
NPS Score
| 58% | Promoters |
|---|---|
| 17% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-13
eNPS Score
| 33% | Promoters |
|---|---|
| 21% | Passive |
| 46% | Detractors |
