31
NPS
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Viavi Solutions
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About Viavi Solutions' Brand
Viavi software and hardware platforms and instruments deliver end-to-end visibility across physical, virtual and hybrid networks. Among its major competitors, Viavi Solutions is ranked in 3rd place for NPS while Anritsu Company is 1st, and Finisar is 2nd. Overall, Viavi Solutions has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $3.59B
Brand at a Glance
58%
Customer Loyalty
3.5/5
Product Quality
3.3/5
Pricing
3.6/5
Customer Service
Viavi Solutions Ranking
- #2 / 4 of its competitors
Viavi Solutions NPS
Viavi Solutions's Net Promoter Score (NPS) is a 31 with 56% Promoters, 19% Passives, and 25% Detractors. Net Promoter Score tracks whether Viavi Solutions's customers would recommend using the product based on a scale of -100 to 100.
Viavi Solutions Overall NPS
| 56% | Promoters |
|---|---|
| 19% | Passives |
| 25% | Detractors |
Viavi Solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 0 | Jul 2021 | 0 |
Sep 2021 20 | Sep 2021 | 20 |
Dec 2021 33 | Dec 2021 | 33 |
Jun 2022 43 | Jun 2022 | 43 |
Jan 2023 25 | Jan 2023 | 25 |
Feb 2023 40 | Feb 2023 | 40 |
Mar 2023 36 | Mar 2023 | 36 |
May 2023 33 | May 2023 | 33 |
Nov 2023 30 | Nov 2023 | 30 |
Feb 2024 22 | Feb 2024 | 22 |
Mar 2024 27 | Mar 2024 | 27 |
May 2024 31 | May 2024 | 31 |
How Other Brands Compare
Viavi Solutions is ranked second for NPS among its competitors. Anritsu Company and NETSCOUT come in first and third, with cPacket Networks coming in at #4. Among those competitors, it is the second most valued company.
Viavi Solutions |  NETSCOUT |  cPacket Networks |  Anritsu Company | |
| Global Ranking | #- | #665 | #- | #- |
| NPS | 31 | -7 | - | 42 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | - | - | Neutral |
| Valuation Updated every 24 hours for public companies | $3.59B | $2.12B | $70.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Viavi Solutions NPS vs. Competitors
Compared to its competitors, Viavi Solutions's NPS is rated right above cPacket Networks, and is preceded by Finisar.
| COMPANY | NPS Score | |
|---|---|---|
| Anritsu Company | 42 |
 | Finisar | 40 |
| Viavi Solutions | 31 |
| cPacket Networks | N/A |
| NETSCOUT | -7 |
Viavi Solutions Customer Loyalty
58%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
58% of Viavi Solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Viavi Solutions Customer Loyalty vs. Competitors
Compared to its competitors, Viavi Solutions's Customer Loyalty score is rated right above cPacket Networks, and is preceded by NETSCOUT.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Finisar | 100% |
| Anritsu Company | 85% |
| NETSCOUT | 61% |
| Viavi Solutions | 58% |
| cPacket Networks | N/A |
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Viavi Solutions Product Quality
3.5/5
Viavi Solutions has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Viavi Solutions Product Information
Viavi Solutions’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Enterprise
SaaS
Viavi Solutions Product Quality vs. Competitors
Compared to its competitors, Viavi Solutions's Product Quality score is rated right above NETSCOUT, and is preceded by Anritsu Company.
| COMPANY | Product Quality Score | |
|---|---|---|
| Finisar | 4.5/5 |
| Anritsu Company | 3.9/5 |
| Viavi Solutions | 3.5/5 |
| NETSCOUT | 3.3/5 |
| cPacket Networks | N/A |
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Viavi Solutions Pricing
Viavi Solutions ROI & Value For Money
3.3/5
Viavi Solutions has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Viavi Solutions Pricing vs. Competitors
Compared to its competitors, Viavi Solutions's ROI score is rated right above NETSCOUT, and is preceded by Anritsu Company.
| COMPANY | Pricing Score | |
|---|---|---|
| Finisar | 4.7/5 |
| Anritsu Company | 3.8/5 |
| Viavi Solutions | 3.3/5 |
| NETSCOUT | 3/5 |
| cPacket Networks | N/A |
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Viavi Solutions Customer Satisfaction (CSAT)
Viavi Solutions Customer Satisfaction (CSAT) Score
72 / 100
Viavi Solutions has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
43%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
14%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Viavi Solutions Customer Satisfaction vs. Competitors
Compared to its competitors, Viavi Solutions's Customer Satisfaction score is rated right above Finisar, and is preceded by Anritsu Company.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Anritsu Company | 75% |
| Viavi Solutions | 72% |
| Finisar | 50% |
| NETSCOUT | 42% |
| cPacket Networks | 0% |
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Viavi Solutions Customer Service
3.6/5
Viavi Solutions has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Viavi Solutions's Customer Service
Address
430 N. McCarthy Blvd., Milpitas, CA 95035
Website
http://www.viavisolutions.com/en-us
Phone Number
(408)404-9000
Viavi Solutions Customer Service vs. Competitors
Compared to its competitors, Viavi Solutions's Customer Service score is rated right above NETSCOUT, and is preceded by Anritsu Company.
| COMPANY | Customer Service Score | |
|---|---|---|
| Finisar | 4.7/5 |
| Anritsu Company | 3.7/5 |
| Viavi Solutions | 3.6/5 |
| NETSCOUT | 2.9/5 |
| cPacket Networks | N/A |
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Viavi Solutions as an Employer
4.2/5
Viavi Solutions has a 4.2/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Viavi Solutions scored a 31 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of Viavi Solutions would recommend the brand to a friend. ENPS measures how likely Viavi Solutions employees would recommend working at Viavi Solutions to a friend.
Net Promoter Score
31
NPS Score
| 56% | Promoters |
|---|---|
| 19% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 45% | Promoters |
|---|---|
| 21% | Passive |
| 34% | Detractors |
