42
NPS
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Anritsu Company
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About Anritsu Company's Brand
US based Anritsu Company and Anritsu America’s Sales Company are part of the global family of companies of Anritsu Corporation.
Brand at a Glance
85%
Customer Loyalty
3.9/5
Product Quality
3.8/5
Pricing
3.7/5
Customer Service
Anritsu Company NPS
Anritsu Company's Net Promoter Score (NPS) is a 42 with 71% Promoters, 0% Passives, and 29% Detractors. Net Promoter Score tracks whether Anritsu Company's customers would recommend using the product based on a scale of -100 to 100.
Anritsu Company Overall NPS
| 71% | Promoters |
|---|---|
| 0% | Passives |
| 29% | Detractors |
Anritsu Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 100 | Apr 2020 | 100 |
Sep 2021 100 | Sep 2021 | 100 |
May 2022 33 | May 2022 | 33 |
Feb 2023 50 | Feb 2023 | 50 |
Jun 2023 20 | Jun 2023 | 20 |
Jul 2023 33 | Jul 2023 | 33 |
Jul 2024 43 | Jul 2024 | 43 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Anritsu Company NPS by Gender
Anritsu Company's NPS was rated 50 by Male customers on Comparably.
Male
50
Anritsu Company's NPS was rated 50 by Male customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Female
N/A
Anritsu Company's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Anritsu Company NPS by Ethnicity
Anritsu Company's NPS was rated 34 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 34 | Asian or Pacific Islander | 34 |
Anritsu Company Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Anritsu Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Anritsu Company Product Quality
3.9/5
Anritsu Company has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Anritsu Company Product Information
Anritsu Company’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.anritsu.com
- Company Size
- 501-1,000 Employees
Industry
Telecommunications
Quick Insights into Anritsu Company Product Quality
Anritsu Company's Product Quality score was rated highest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked Anritsu Company's Product Quality.
Ranked Anritsu Company Product Quality the Highest
Anritsu Company Product Quality Score by Gender
Anritsu Company's Product Quality score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Anritsu Company.
Male
4.1/5
Female
N/A
Anritsu Company Product Quality Score by Ethnicity
Anritsu Company's Product Quality score was rated 4.1 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Anritsu Company.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Anritsu Company Pricing
Anritsu Company ROI & Value For Money
3.8/5
Anritsu Company has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into Anritsu Company ROI
Anritsu Company's ROI score was rated highest by Asian or Pacific Islander customers.
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Ranked Anritsu Company ROI the Highest
Anritsu Company ROI Score by Gender
Anritsu Company's ROI score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Anritsu Company.
Male
4.1/5
Female
N/A
Anritsu Company ROI Score by Ethnicity
Anritsu Company's ROI score was rated 4.1 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Anritsu Company.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Anritsu Company Customer Satisfaction (CSAT)
Anritsu Company Customer Satisfaction (CSAT) Score
75 / 100
Anritsu Company has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Anritsu Company Customer Satisfaction
Anritsu Company's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked Anritsu Company's Customer Satisfaction.
Ranked Anritsu Company Customer Satisfaction the Highest
Anritsu Company Customer Satisfaction Score by Gender
Anritsu Company's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Anritsu Company.
67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Anritsu Company Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Anritsu Company's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Anritsu Company.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
Anritsu Company Customer Service
3.7/5
Anritsu Company has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Anritsu Company's Customer Service
Address
490 Jarvis Dr, Morgan Hill, CA 95037
Website
http://www.anritsu.com
Phone Number
408-778-2000
Anritsu Company's Social Links
Quick Insights into Anritsu Company Customer Service
Anritsu Company's Customer Service score was rated highest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked Anritsu Company's Customer Service score.
Ranked Anritsu Company Customer Service the Highest
Anritsu Company Customer Service Score by Gender
Anritsu Company's Customer Service score was rated 4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Anritsu Company.
Male
4/5
Female
N/A
Anritsu Company Customer Service Score by Ethnicity
Anritsu Company's Customer Service score was rated 4 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Anritsu Company.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Anritsu Company as an Employer
4.6/5
Anritsu Company has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Anritsu Company scored a 42 for Net Promoter Score and a 21 for Employee Net Promoter Score. NPS gauges how likely a customer of Anritsu Company would recommend the brand to a friend. ENPS measures how likely Anritsu Company employees would recommend working at Anritsu Company to a friend.
Net Promoter Score
42
NPS Score
| 71% | Promoters |
|---|---|
| 0% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
21
eNPS Score
| 42% | Promoters |
|---|---|
| 37% | Passive |
| 21% | Detractors |
